Part-Time Jobs in South East
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We have ambitious plans to make our much-loved centre more modern, accessible and inclusive, and to help promote a more sustainable future.
The Hill End Charitable Trust are looking for an enthusiastic and organised person to be our new project coordinator – working with our Centre Director on a wide variety of tasks to create and deliver the projects we need to transform our site and buildings.
The Hill End Outdoor Education Centre has been providing unique outdoor learning experiences to children and adults since the 1920s. Our mission is to provide exciting and meaningful day and residential learning experiences that inspire children, and every visitor, to enjoy and value nature and the outdoors. Managed for decades by local authorities, Hill End is now an independent charitable trust seeking to create a more sustainable future.
The Role
We are seeking a Project Coordinator on a part-time basis to help us create and deliver our vision to develop our site and buildings for the future. This includes modernising our existing facilities, improving access and becoming more environmentally sustainable.
These are ambitious plans and we are not expecting to achieve everything at once. We are looking to create a series of distinct, prioritised projects so we can move forward and need more people capacity in our small team to do so.
The Project Coordinator is a new role, and will undertake the essential administrative, communication, planning and reporting needed to help make our plans a reality. In the first instance, this will be to assist with key building renovations and improvements such as creation of disabled facilities.
The Project Coordinator will not necessarily have formal project management experience, but must be able to pull together a wide-ranging set of requirements, create and improve processes and practices that will allow us to better manage our site development in future.
This role might suit someone wishing to work either three full days or part of each working day. We are happy to discuss flexible working hours.
Principal Duties
These will include:
Gathering and analysing management data
- Using customer bookings and finance systems to extract key information.
- Defining and reporting on key metrics to evaluate the progress and success of projects.
- Collating and using data as required to help with other key strategic tasks such as cost-benefit analysis and business cases.
- Providing data as required to support business planning, funding bids, marketing and communication.
Project communication
- Identifying and engaging with a wide range of key stakeholders, such as partners, customers, contractors, consultants and planners.
- Putting in place systems for better project communication, internally and externally.
- Assisting with scheduling of tasks and meetings.
- Reporting as necessary to the Centre Director and Trustees.
Project coordination
- Helping to define project aims, needs and budgets in line with our strategic priorities.
- Obtaining quotations, costings and development options for Hill End to review and approve.
- Assisting with legal and contractual considerations.
- Putting in place new and robust systems to record project progress and next steps.
- Defining and improving existing management systems.
- Helping to create a new project management model for future development.
Knowledge, experience, skills and personal attributes required
The Centre has a small, dedicated staff who are all committed to the aims of the charity. The successful applicant will share the values and enthusiasm of the team. Hill End is outdoor-focussed and they should be prepared to embrace this outlook in their work and join in wholeheartedly with making the Centre a success.
The successful applicant must have:
· Excellent organisational skills, able to pull together complex tasks.
· The ability to prioritise and work to deadlines.
· Good communication and collaboration skills.
· A capacity to learn new systems quickly and thoroughly.
· Excellent verbal and written communication skills.
· Proficiency in standard office software packages (e.g. Microsoft Word and Excel).
· Self-motivation and able to work without close supervision.
· Awareness of their responsibility to protect the safety and promote the welfare of young people visiting the Centre.
· A satisfactory Disclosure and Barring Service (DBS) check.
It would be an advantage to an applicant to have:
· A good overall standard of education.
· Project management experience.
· Previous experience with the construction industry or planning.
· Enthusiasm for education and outdoor learning.
Application Procedure
To satisfy the requirements for safer recruitment, we need to ask for a full employment record. Details of any gaps between jobs or between finishing education and employment must be provided.
Please apply by submitting the following:
- A cover letter explaining your previous experience relevant to the position.
· A CV including employment history and full contact details of at least two referees.
The closing date for applications is 12pm on Friday 31 May 2024
Interviews will take place on Tuesday 4 June 2024
Hill End is committed to safeguarding children and young people. All post holders in regulated activity are subject to appropriate vetting procedures and a satisfactory Disclosure and Barring Service (DBS) check.
You can read more about Hill End on our website, and access key documents such as our Safeguarding Policy and our Equalities and Diversity Policy and Commitment.
This post is kindly funded by the Oxfordshire Community Foundation Step Change Fund – focusing on capacity building and strengthening of Oxfordshire’s charitable sector.
Hill End provides exciting and meaningful learning experiences that inspire children, and every visitor, to enjoy and value nature and the outdoors.
The client requests no contact from agencies or media sales.
Part time (18.5 hours per week) permanent post
Based in Vauxhall, London or Reading with hybrid working arrangements in place to accommodate both office and home working
Flexible working arrangements available within Monday to Friday,10am to 5pm. Occasional evening and weekend working may be required.
Salary in the range £12,373 to £15,122 per annum (£24,745 to £30,243 full time equivalent)
£1,650 per annum (£3,299 full time equivalent) location allowance payable if London based
At Parents And Children Together (PACT) we are genuinely passionate about what we do. We strengthen families through the quality services we provide and through our energy and professionalism, we deliver excellence.
We have been at the forefront of adoption services for over 60 years, working with local authorities across the country. With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and with a range of adopters from all backgrounds. With access to our specialist therapeutic services, we are proud to provide excellent lifetime support for our families’ adoption journeys.
Our adoption teams focus on assessing prospective adopters who can consider Early Permanence and/or adopting a wide range of children.
We are looking for an Enquiries Officer to join our busy team operating our frontline enquiry service. If you have excellent interpersonal skills and can demonstrate empathy and effective listening skills whilst developing your knowledge and understanding of adoption, then we would love to hear from you.
If you want to make a real difference and join our inspirational team, please visit our website for more information, how to apply and the full job description.
Closing date for applications: Tuesday, 28th May 2024 at 9am
Interview dates: Thursday, 6th June 2024 (Reading) and Tuesday, 11th June 2024 (London)
We look forward to hearing from you!
Please do not submit your CV, only completed application forms will be accepted. No agencies please.
PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds. We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities. We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.
PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries. These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period. All opportunities are based in the UK.
The client requests no contact from agencies or media sales.
People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services.
We’re looking for someone with experience of team administration, and excellent communication and interpersonal skills with the ability to influence and negotiate when required at all levels internally and externally to fulfil a critical role that underpins the work of the South West team.
About the role
You’ll provide high quality admin support to the South West team, coordinate, plan and prep key meetings, and provide first point contact for both internal and external stakeholders. Including working co-productively with people living with Parkinson’s.
As members of the Community Directorate we aim to reach out to and support people with Parkinson’s, their families, friends and carers. We enable the voice of people affected by Parkinson’s to be heard to improve services, inform our priorities and improve decision making locally.
Through community development we work in close collaboration with our respective Parkinson’s communities to bring change on the issues that matter most to people affected by Parkinson’s.
What you’ll do:
- Organise online and in-person, internal and external meetings and other events, including booking venues and refreshments, assisting with the production of materials, liaising with participants and speakers, fulfilling mailings and taking bookings as required.
- Keep up to date with the directorate’s activities in order to provide clear, accurate information, and support the process of business performance and impact reporting.
- Respond to general enquiries in a timely and friendly fashion, ensuring needs are met, and participate in working groups, meetings, local events or activities as required.
- Maintain digital records on the charity’s data platforms.
What you’ll bring:
- Excellent administration skills, including note-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities.
- Experience in coordinating multiple projects simultaneously that meet the business requirements.
- Experience of developing and maintaining effective working relationships with all stakeholders.
- Experience of operating in a modern digital workplace, including using digital tools to work collaboratively and productively.
- Ability to work flexibly and from home with some travel and the occasional overnight stay.
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role, and will interview candidates on a continuous basis. Therefore, if you are interested, please submit your application as early as possible.
We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Interim Head of Income Generation
Full or Part time
6 month contract
Home-based: occasional meetings in London, elsewhere and supporter meetings
Multiple sclerosis (MS) is a disease of the brain and spinal cord which affects different people in different ways. There are currently 2.9 million people in the world living with MS and currently there is no cure. But, Overcoming MS provides hope through lifestyle changes which are backed by scientific research and which enables sufferers to lead a full and healthy life with MS.
Reporting to the CEO and managing a small team of two, we are looking for support to create long-term and sustainable income streams that allow us to plan for strategic growth. This is likely to involve building a pipeline of corporate partners, major donors, and legacy pledgers to grow income over the medium to longer term as well as managing and developing relationships with prospective high value donors.
The appointed candidate is likely to bring demonstrable experience of developing and implementing fundraising strategies, regularly reviewing them and monitoring against KPIs. You are likely to be a strategic and creative thinker with an entrepreneurial spirit in order to be able to identify and harness new opportunities and trends to drive income growth. As such a solid understanding of income generation opportunities outside of regular fundraising income streams would be helpful.
Application is by way of a CV and a Supporting Statement.
Closing date: ASAP – interviewing on a rolling basis as position vacant now
Zero Carbon Guildford (ZCG) needs an enthusiastic, organised and capable person to help run our Charity operations and ensure we are performing against our strategic objectives.
We are a Surrey-based charity offering practical solutions which help residents and businesses cut waste and emissions, remove confusion and misinformation on how to make a difference, and provide local solutions to a global crisis.
Overview and Purpose of the role:
The ZCG Operations Coordinator will focus on two main areas:
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Monitoring ZCG’s performance against strategy and create longevity for the charity
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Ensuring the smooth and compliant running of our operations
Your role will involve translating the Charity’s strategy into implementable actions and Key Performance Indicators (KPIs) that will help us monitor our performance against our overarching strategy outcomes and benefits. Alongside this role we are advertising for a Project Development Coordinator, and you will work with them to convert the metrics and outcomes from individual projects into a measure of wider Charity impact and success.
A key part of the role will be monitoring the targets outlined in our successful funding bids, and ensuring that all reporting requirements are met. You will be responsible for creating and presenting regular reports on both strategic and funding targets to Operations and Trustee teams.
You will ensure the efficient day to day operation of the charity and our town centre premises, ZERO, ranging from management of stock levels through to implementing and monitoring safe working practices both within the ZERO premises and at external events. You will oversee volunteer supervision within the space; a shared task amongst all ZCG employees.
The role will include oversight of the ZCG events schedule, both via booking and management of events, as well as performance against event targets, whilst implementing the ZCG engagement strategy to ensure that messaging of events is tailored appropriately to the audience. Managing our diverse events schedule requires you to be a spokesperson for the charity, liaising with volunteers, local organisations and the general public so interpersonal skills and a collaborative attitude is a must.
We are advertising this role alongside a Project Development Coordinator role, and envisage each of these being ~4 days a week, which will include some evening and weekend hours. However, we are eager to recruit the best possible combination of people to the team, and will consider different working arrangements (either fewer or more hours), and individuals with experiences across the two roles.
This role is funded by the National Lottery Communities Fund.
Tasks:
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Monitoring ZCG’s performance against strategy and ensuring charity longevity. This includes:
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Creating, measuring and reporting KPIs for charity activity and impact, in reference to charity strategy and the requirements of grant funding we have received.
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Regular reporting on progress to Operations and Trustees, including contributions to annual reporting
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Ensuring organisational longevity through ongoing efforts to secure both short term premises should the need arise, as well as a more permanent home for our activity.
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Events oversight and management to ensure ZCG delivers successful, impactful events, including:
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Supporting volunteer event leads to make their events a success.
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Supporting planning, promotion, set up (online event set up as well as physical space arrangements), risk assessments, and registration tracking against grant funded event targets.
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Working with the Operations Team to facilitate organisation of additional events needed to fill gaps in ZCG offering and meet our KPIs.
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Building management and compliance, including:
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Health and safety, risk and compliance
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Ensuring that staff and volunteers follow safe working procedures
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Arrange repeats of assessments at relevant frequencies.
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Management of building maintenance and refurbishment
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Managing cafe / shop stock levels, compliance and food hygiene requirements, volunteer training, cash handling and banking
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Manage storage, waste collection, and cleaning schedule
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Work with the other employees and volunteers as part of the Operations Team at ZCG to support smooth, and effective operation of the charity, and delivery of our charitable aims - this includes:
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Keeping up to date with correspondence on our online workspace, Slack, joining fortnightly Operations meetings (usually on a Tuesday evening) and contributing to Operations activities and decisions.
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Engaging members of the public who contact the charity online, by phone and through email
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Actively champion our equality and diversity policy to foster an inclusive environment ensuring that all projects are enjoyable and a welcoming places to volunteer.
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Undertake training as required.
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Person Specification:
As Operations Coordinator, you will need a wide-ranging skill set and must be extremely well-organised and practical. Effective communication skills are vital as you will be working closely with volunteers and staff members, and will need to positively motivate them whilst ensuring collaboration and compromise keep the charity functioning well.
You will also need to:
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Have a commitment to climate and environmental issues, and understand the importance of communicating in a way that resonates with different audiences. A deep scientific and social knowledge is not a prerequisite for the role, but a willingness and ability to learn more and develop this understanding is vital.
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Be competent at putting strategy into practice, tracking KPIs and problem solving to find ways to adapt to changing situations
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Have experience in creating and implementing effective processes and communicating them via written guidance and training.
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Work well within a team setting and have excellent communication skills. Appreciate diverse views and be able to discuss and agree ways forward, with a strong focus on collaboration and the willingness to compromise.
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Have basic IT skills, for example including basic office (Word, Excel, PowerPoint), and experience with / ability to learn Slack, Google Mail, Google Drive / G-suite and Canva (note that we can help you learn these specific applications as long as you are generally IT-literate).
Practicalities:
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This role reports to the Operations Lead of Zero Carbon Guildford
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We envisage this role to be 4 days a week, including 1 evening meeting a fortnight, and may include some weekend working. However, we are keen to see the best candidates available, and so if you have differing requirements of hours, please don't hesitate to get in touch.
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Based in the ZERO building in the centre of Guildford with some local travel for which expenses can be claimed.
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Annual salary of up to £30,000 full time equivalent depending on experience (at 4 days a week, this would come to £24,000 per annum)
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This is a permanent post, depending on the charity circumstances and funding.
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25 days holiday + bank holidays (pro rata for part time) and statutory pension provision
The client requests no contact from agencies or media sales.
ROLE BACKGROUND:
Youth Enquiry Service (YES) is a charity that has supported young people in High Wycombe and the surrounding areas for over 40 years. We have an established reputation for offering accessible, friendly, and safe services for young people, which includes one-to-one counselling, sexual health information, and drop-in information, advice, and guidance.
This is an exciting time for YES, as we have recently been awarded funding to expand our services as an early-intervention mental health support hub for young people. This expansion will enable us to significantly increase capacity within our pre-existing services, as well as set up several new services including schools-based counselling, peer support groups for young people and for their parents/carers, and a young person’s advisory board who will help shape YES services.
As part of our planned service expansion, we are seeking to recruit Support Workers who will be the first point of contact for young people visiting our drop-in centre, and who can provide a range of information, advice, and guidance, to young people aged 13 to 25 years.
The client requests no contact from agencies or media sales.
Zero Carbon Guildford (ZCG) is looking for an experienced, organised and capable project development coordinator to help build and support our projects and enable our fantastic volunteer community to achieve more in their climate and environmental impact goals.
We are a Surrey-based charity offering practical solutions which help residents and businesses cut waste and emissions, remove confusion and misinformation on how to make a difference, and provide local solutions to a global crisis.
Overview & Purpose
The role of the Project Development Coordinator is to assist existing ZCG projects in achieving maximum impact, and develop new projects where ideas have been put forward or gaps are identified. You will provide project management support, forming teams of self-sufficient volunteers, and provide support in monitoring and evaluation. You will be part of a team comprising paid staff and volunteers. As such, alongside project development your focus will be on supporting and nurturing personal development within the volunteer base whilst driving forward the Charity’s objectives.
An important part of the role is to help effectively communicate these objectives and the associated outcomes of ZCG projects to the public and stakeholders, in line with our engagement strategy. This will include assisting with the coordination of project-focused outreach events, the development of displays, as well as responding to email, social media and telephone enquiries, recognising that every conversation is an opportunity for further collaboration.
Fundraising is key to the stability of the charity. The Project Development role will help to identify and develop fundraising activities which help projects to be somewhat self-sustaining. This will include identifying available funding pots and understanding project teams’ funding needs, as well as raising funds through events and community fundraising.
We are advertising this role alongside an Operations Coordinator, and envisage each of these being ~4 days a week, which will include some evening and weekend hours. However, we are eager to recruit the best possible combination of people to the team, and will consider different working arrangements (either fewer or more hours), and individuals with experiences across the two roles.
This role is funded by the National Lottery Community Fund.
Tasks
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Support the successful operation of ZCG projects. This includes:
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Liaising with project leads to ensure projects are fully resourced, including volunteer help, marketing and messaging, IT support, funding etc.
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Ensuring project leads are aware of and are complying with ZCG safeguarding policies and procedures.
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Maintaining oversight of project activities and events to avoid duplication of effort, and communicate project activity to Operations and Trustee teams
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Work with the Volunteer Recruitment Co-ordinator to ensure efficient advertising and fulfillment of volunteer roles, and encourage volunteers to actively participate in the running of projects.
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We envisage that this role would act as the Team Leader for the project-specific paid roles which exist for a small subset of our projects (currently three part time paid staff).
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Support the initiation of new ZCG projects, including:
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Exploring the feasibility, community need, and impact of new projects and assist with project proposals for Operations & Trustees, and planning and resourcing initial requirements for successful project implementation. .
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Work with third party organisations to develop joint projects where appropriate
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Identify and manage fundraising opportunities, such as events, membership structures, donation drives etc. ensuring all activities are within the environmental and social ethos of the charity.
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Ensuring project activity and results are communicated and reported effectively, including:
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Developing a key understanding of ZCG Engagement so that volunteers and activities are guided to create impactful messaging
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Assist projects with event planning and effective marketing
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Work with the Operations Team to help coordinate project information and messaging within ZERO
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Support with reporting of project activity and results to the Operations teams and the Trustees.
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Work with the other employees and volunteers as part of the Operations Team at ZCG to support smooth, and effective operation of the charity, and delivery of our charitable aims - this includes:
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Keeping up to date with correspondence on our online workspace, Slack, joining fortnightly Operations meetings (usually on a Tuesday evening) and contributing to Operations activities and decisions.
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Engaging members of the public who contact the charity online, by phone and through email
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Actively champion our equality and diversity policy to foster an inclusive environment ensuring that all projects are enjoyable and a welcoming places to volunteer.
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Undertake training as required.
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Person Specification:
As Project Development Coordinator, you will be well-organised, with excellent communication skills and the ability to engage and motivate a wide range of people. You will be passionate about environmental and climate topics, and about making a positive impact on the community.
As such, you will:
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Have a commitment to climate and environmental issues. A deep scientific and social knowledge is not a prerequisite for the role, but a willingness and ability to learn more and develop this understanding is vital.
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Work well within a team setting - experience leading people and working with volunteers would be highly relevant and desirable.
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Be well-organised, reliable and able to manage your own time effectively. Project management skills and experience is desirable for this role.
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Have excellent communication skills, including to groups and individuals with different perspectives and backgrounds. In particular, this includes being able to lead, engage and motivate teams of people, and provide direction and a framework for them to excel. People management / team leadership experience is desirable for this role.
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Be resilient to changing situations and requirements; good at problem solving and thinking on your feet.
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Have basic IT skills, for example including basic office (Word, Excel, PowerPoint), and experience with / ability to learn Slack, Google Mail, Google Drive / G-suite and Canva (note that we can help you learn these specific applications as long as you are generally IT-literate). Familiarity with digital design tools, such as Canva, will be desirable for this role.
Practicalities:
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This role reports to the Operations Lead of Zero Carbon Guildford
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We envisage this role to be 4 days a week, including 1 evening meeting a fortnight, and may include some weekend working. However, we are keen to see the best candidates available, and so if you have differing requirements of hours, please don't hesitate to get in touch.
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Based in the ZERO building in the centre of Guildford with some local travel for which expenses can be claimed.
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Annual salary of up to £30,000 full time equivalent depending on experience (at 4 days a week, this would come to £24,000 per annum)
-
This is a permanent post, depending on the charity circumstances and funding.
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25 days holiday + bank holidays (pro rata for part time) and statutory pension provision
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Description: Finance Director (Part Time)
Reporting to: Chief Executive Officer (CEO)
Responsible for: All Financial matters of the National Energy Foundation (NEF)
Summary
Salary: £50-55k
Hours: 22.5 hrs per week
Location: This role can be home based, although weekly travel to head office in Milton Keynes will be required.
Closing date: 24/05/2024
NEF Summary:
At the National Energy Foundation, our team is forward thinking in its approach to home energy and uses its influence and projects to make meaningful change. Our primary focus is delivering projects aimed at alleviating fuel poverty and helping residents to feel warmer, healthier and more comfortable in their homes whilst also helping them cut the cost of their fuel bills. In the next five years, we will seek to help more than 170,000 households out of fuel poverty. Beyond this, we seek to encourage homeowners to make improvements to their homes to increase energy efficiency. To enable this, we deliver several projects aimed at encouraging retrofit of energy efficient heating systems into UK homes.
Job Role
Are you passionate about making a difference in the lives of people in their homes and their communities? Are you interested in working with a diverse team who are united in the quest to alleviate fuel poverty and improve energy usage in UK homes?
The Finance Director will work with the CEO and the Finance team to collaboratively drive the development and delivery of the NEF’s strategic plans and budgets. The Finance Director will be a member of the NEF’s Senior Management Team (SMT) and will attend the quarterly Trustee Meetings.
Not only will the Finance Director take accountability for the day-to-day transaction processing, ably supported by an effective Finance Team of 3 people, they will take the lead on the budgeting, planning and analysis processes, developing a range of processes and reports to enable effective decision making.
The Finance Director will be the key contact for and work with the auditors, HMRC and other professional advisors and regulatory bodies to ensure that the organisation remains compliant and fulfils its legal responsibilities.
Management
o Manage the Finance function, providing leadership and support to the Finance Manager and their team of 2 analysts to ensure they are all able to carry out their responsibilities to the required standard.
o Provide strategic financial guidance to ensure that the NEF meets all its objectives.
o Contribute to the company’s overall business objectives and guide on financial strategy.
o Act as support and “Critical Friend” to the CEO, deputising for them where required.
Audit, Accounting & Reporting
o Take accountability for the production of timely and accurate financial reports, meeting the deadlines set by the CEO and the Trustees.
o Take accountability for all transaction processing including payroll, invoicing customers, and supplier invoice payments.
o Continually develop the reporting output to ensure that it meets the ever-changing requirements of the NEF and its Trustees.
o Be accountable for all finance systems, making recommendations for their development and implementing changes as necessary.
o Maintain relationships with the auditors, the banks, and other professional bodies.
o Work with the CEO and Trustees to compile and submit the Statutory Accounts and associated documentation.
Budgeting Planning & Analysis
o Working with the management team, set, monitor, and manage departmental and project
budgets.
o Develop and maintain a financial risk register to identify and mitigate against any potential financial challenges facing the NEF.
o Work closely with the Finance Manager and the COO in monitoring the financial performance of the projects and NEF central costs.
o Provide insightful analysis of any variances, making recommendations on how to maximise performance.
o Work with the Business Insight Lead to provide appropriate, timely and accurate information, advice and guidance to the CEO, the SMT and the Trustees.
o Agree the policy for reserves with the Trustees and monitor and maintain compliance to ensure the sustainability of the NEF.
o Support the CEO and Business Development Manger in the preparation of bid tenders and responses
Person Specification
This role will require:
Skills
o Strategic thinking / analytical mind
o Communication skills
o Negotiation skills
o Commercial & business awareness
o Keen eye for detail
o Problem solving skills
o Teamwork & collaboration skills
o Project management skills
o Proficient in Excel and the Microsoft Office suite of applications
Experience
o Senior level accountancy experience
o Managerial experience
o Experience in the charity sector is highly desirable, but applications may be accepted from those who can demonstrate outstanding strength in the other areas of this person specification
o Experience of using Accounting Software; NEF uses XERO
Qualifications
o Membership of the ICAEW, ACCA, CIMA or equivalent
The client requests no contact from agencies or media sales.
Support Coordinator
We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Central Bedfordshire.
Position: S11170 Stroke Association Support Coordinator
Location: Home-based, Central Bedfordshire, however frequent travel will be required as part of this role (to include home visits, team meetings or other work-related meetings)
Hours: Part-time, 22.5 hours per week
Salary: Circa £17,189 per annum (FTE circa £26,700 per annum)
Contract: Our services are contracted, we currently have funding for this contract until 31 March 2025.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 2 June 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 10 June 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to a Service Delivery Coach in the East of England, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.
Key responsibilities will include:
· Supporting new stroke survivors and their carers to adjust to life after stroke following hospital discharge into the community.
· Providing personalised information, advice and support.
· Enabling stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
· Working with other health and social care professionals across the stroke pathway to ensure high quality support.
About You
You will have experience in:
· Experience/ background of providing person centred support to people with a disability or long-term health condition and their carers.
· Excellent IT skills and an ability to maintain accurate records.
· An affinity with the values of the Stroke Association.
· A flexible approach and an ability to effectively manage a caseload.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Coeliac UK currently has an exciting opportunity for a Admin Support and Assistant, to join our team in High Wycombe, with the option to regularly work from home by agreement with your line manager. You will join us on a part time, temporary 12 months contract . In return you will receive a competitive salary of £12,000 - £14,000 per annum.
For over 50 years Coeliac UK has been helping people with coeliac disease and other gluten related conditions live happier, healthier lives. Striving for better gluten free food in more places, providing independent, trustworthy advice and support to the gluten free community, and funding crucial research to not only manage the impacts of gluten, but also find the answers to coeliac disease.
The Admin Support and Assistant role:
An interesting and varied role. Employed by Coeliac UK to provide administrative support for the International Society for the Study of Celiac Disease (ISSCD) and assistance to the ISSCD Board, the Executive Officer and the ISSCD committees.
The general objective of the ISSCD is to promote scientific knowledge, education and quality of care in the field of coeliac disease and gluten-mediated human diseases in general and everything related or conducive to this in the broadest sense.
Coeliac UK supports the work of the ISSCD as objectives are aligned.
Key responsibilities of the Admin Support and Assistant:
- Processing new ISSCD Membership applications and update the ISSCD membership database
- Drafting copies for the ISSCD members’ e-newsletter and other communications
- Preparing the ISSCD email schedule working with the Executive Officer and the ISSCD’s support agency based in the Netherlands
- Monitoring the ISSCD generic email accounts and respond accordingly
- Arranging ISSCD meetings
- Preparing agendas and papers for ISSCD Board meetings
- Drafting minutes of ISSCD meetings
- Providing admin support to the ISSCD committees as required
- Assisting with filing and record keeping of ISSCD activities and key documents
Essential experience, skills and knowledge required for the Admin Support and Assistant role:
- Positive and confident
- People person
- Proactive and flexible approach
- Strong team player
- Unflappable, ‘can do’ attitude
- Educated to GCSE standard including Grade C or above in Maths and English
- Confident speller with good command of the English language
- Self-motivated and able to work without close supervision, once provided with guidance
- Knowledge and understanding of the General Data Protection Regulation (GDPR)
- Familiar with the different social media channels and creating posts for engagement, desired but not essential
- CRM and website content management experience desired but not essential.
- Competent use of Microsoft 365; Word, Excel, PowerPoint and Outlook
- On occasions willing to work outside usual hours to accommodate international meetings (different time zones)
If you would like to be considered as our Admin Support and Assistant, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!
Pratham is one of the largest and most respected education charities in India. We developed a model that can teach a child to read and do basic maths in as little as 30 days for £14. We also have preschool, vocational and women's education programmes.
We have strong support from the UK Indian diaspora and are in a period of significant growth that has seen us triple in size in three years; we now raise £1.5m a year and have an ambition to at least triple again. Our flagship fundraising event is our annual Gala; we will return to Raffles at the Old War Office this year on 8th November. The gala sponsorship pack is included with the job pack below. The evening consistently raises over £500k; this year, you will support the delivery of the Gala, but next year, you will lead it along with a calendar of cultivation and stewardship events that will help us grow partnerships with major donors, corporates and foundations.
While you will work in a small, fully remote team day to day, you will be part of the global Pratham network. The team in India has over 6,000 staff, and they raise $28m locally. Pratham USA has 14 chapters and produces around 12 galas a year, which contributes to its $30m income; you can share the films and branding of their galas, meaning we can really stretch our budget to put on an outstanding event.
We are a small team, and whilst an events person is vital for our development if someone wanted to get involved in other fundraising streams, particularly corporate or major donors, we would be delighted to read about it in your application and discuss it at the interview or in a call before the interview—which are welcomed.
All current staff have visited India to see the programmes, and whilst we can't guarantee you a visit as we grow, it remains an ambition. We can offer a level of flexibility on hours, we'd consider someone four days a week, but flexibility and some extra (paid) days might be required around the gala time. Our Executive Director stops for 30 minutes at 3 to pick up his children from school, work patterns that suit you can be considered.
We share our interview questions in advance, welcome non-graduates, and strongly encourage applications from within Black, Asian, and Minority Ethnic communities and underrepresented groups.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
WE ARE LOOKING FOR AN INTERVENTIONS AND WOMEN’S CENTRE COORDINATOR TO WORK WITH OUR MINERVA TEAM ON THE DELIVERY OF A NEW SERVICE ACROSS KENT
Salary: £22,000 - £24,000 (pro- rata)
Location: Canterbury (Kent)
Hours: 21 Hours per week
Contract: Until March 2025
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
The project:
We are in the process of expanding our service beyond our London footprint to Bedfordshire, Essex, Hampshire, Hertfordshire and Kent, along with Thames Valley, providing one-to-one advocacy and specialist work including workshops and group activities delivered by Advance in partnership with voluntary organisations.
This role plays a critical part in coordinating the group offering for women accessing our services, as well as providing administration support across the region.
In short you will:
• Be the first point of contact for clients coming to the Women’s Centre; offering a warm welcome and trauma informed approach.
• Hold responsibility for the Minerva telephone number and email account in your region.
• Assist in researching additional resources and events for service users; both within the Centre and across the region.
• Contribute to creating and lead on updating the local Services Directory with details of local organisations, key contacts and details of services on offer, including eligibility criteria.
• Assist the Service Manager in managing the smooth running of the Women’s Centre in your region, including managing the group workshops timetable, arranging meetings and booking external venues for client groups or training events.
• Manage administration for the Kent Minerva team
• Assist the Service Manager with the quality assurance and collation of data and information as required, including for funder reports.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
- Closing Date for Applications: Wednesday 5 June 2024@ 23:59
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
An exciting opportunity has arisen for a pharmacist, to join our Pharmacy Team. This role will require the successful candidate to lead a co-ordinated pharmacy service which meets the needs of the children, is cost effective and efficient. To assume responsibility for the clinical pharmacy service as identified and to supervise the procurement, preparation, dispensing and distribution of medicines, whilst supervising staff members in the delivery of the medicine management service. The post holder will promote the safe use of drugs and allied products.
Staff benefits include London weighting, shuttle bus, and more… Read more below
Role Requirements
To lead in the pharmacy service in the absence of the Principal Pharmacist to ensure services are of the highest standards of quality, are evidence based and meet the needs of the children. Manage, co-ordinate and provide day-to-day clinical pharmacy services to The Children’s Trust, supervise the procurement, preparation, dispensing and distribution of medicines across the site and ensure medication is procured in a safe, timely and cost-effective manner.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: To be confirmed.
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The role is only open to candidate who hold Right to Work in the UK.
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
What we offer
Pension scheme
• NHS Pension Scheme (eligible employees)
• Stakeholder pension scheme
• Employee contribution 3.5%
• Shooting Star Children’s Hospices contribution 4.5%
• Additional contributions – we will pay 1% above the contribution up to a limit of 7%
Annual leave
• 35 days including Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free employees)
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Location: Dorking and Leatherhead (remote working considered for the right candidate)
This is an exciting opportunity to join our senior management team as an Operations Manager. This role offers 3 days employment per week. The Operations Manager is an internally focused role that ensures the advertised service is delivered. You will be part of the senior management team ensuring the smooth and efficient running of a high quality advice service, including overall management of the advice session supervisors and volunteer team.
Why join us?
There’s never been a more important time to work for Citizens Advice. As day to day living costs continue to remain high, many are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. We give people the knowledge and confidence they need to find their way forward – whoever they are and whatever their problem. For everyone, for 85 years.
We are seeking someone who is passionate about giving an effective service to everyone and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.
You will also be passionate about helping others to reach their full potential, contributing to their development, and seeing them thrive. You will have excellent communication skills and the ability to supervise, motivate and manage people. You will complement this with strong IT skills.
You may currently be working as an experienced supervisor or manager within our service and looking to step up to a more senior management role or transfer to a different local office to add breadth to your experience. Either way, we are keen to hear from you!
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.
You will be responsible for the day to day supervision of the advice team as they provide advice and information face to face, via email and on the telephone to the public as well as ensuring that the advice given is of good quality.
More about Citizens Advice Mole Valley (CAMV)
We are an independent local charity operating at the heart of our community for 85 years. We have offices in Leatherhead and Dorking. We support those living and working in Mole Valley on a range of issues such as housing, employment, financial matters and benefits. Our free, independent and impartial advice changes lives, supporting our clients through challenging times.
We value diversity, promote equality and challenge discrimination. We welcome applications from people of all backgrounds. If this role sounds like you and you would like to know more, or to have an informal chat, please contact us via the email found on our website vacancy page. We can send you the detailed job pack. Take a look at our website to find out more about us!
It is anticipated that interviews for this role will take place in the 2 weeks following the closing date for applications.
Closing Date: Friday 24 May 2024 at midday