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Communications and Engagement Officer

NW6, London (On-site)
£25,000 - £30,000 per year
Part-time (21 hours a week - Flexible)
Job description

This is a new role created to assist the small but growing team at SKT with our primary goal of engaging and mobilising residents in the neighbourhood we serve, numbering around 7500 people. SKT will assume management of community and event spaces at the heart of the neighbourhood this year and we are preparing service providers to make room for community voice in shaping local services. Involving residents in shaping their future is central to our purpose, whether by ensuring local assets and amenities work for them, or by influencing service delivery. This makes the Community Engagement Coordinator role an exciting and important addition to the team.  

Main Tasks: 

Volunteer Recruitment, Training and Coordination  

  • Recruit and maintain a team of twenty active volunteers from the local community to assist in community building initiatives.  

  • Develop and deliver a volunteer programme to engage the South Kilburn community which will likely include, but not limited to: 

  • Community research and consultation 

  • Public space improvements (greening, activation etc)  

  • Promoting community cohesion through events 

  • Train volunteers in peer-engagement and consultation practice, 

  • Induct and supervise skilled volunteers, as necessary. 


Community Cohesion and Wellbeing 

  • Encourage and inspire volunteers to work as a team, take ownership of each activity, and to celebrate collective successes,  

  • Involve volunteers in planning and delivering community projects and events. 


Resident Voice 

  •  Collaborate with the Community Engagement, Partnership and Marketing Manager to develop and deliver a consultation plan to better understand residents’ needs and priorities,  

  • Conduct outreach in the community with trained volunteers, including door-to-door canvassing, satisfaction surveys, pop-up stalls etc.  

  • Collect and systematically analyse information gathered through outreach and community consultation.  


Widening Participation 

  • Increase rates of community participation, belonging and pride across all segments of the community in South Kilburn. 

  • Use creative methods to increase engagement with decision making from all sections of our diverse community.  

  • Contribute to a new system of representative community governance, enabling the resident body to speak with one voice,  

  • With partners, support the coordination of community events in South Kilburn.  


Empowerment and Progression 

  • Maintain continued awareness of local opportunities and train volunteers to disseminate accurate information and signposting, 

  • Seek opportunities for volunteer progression including supporting those looking to do so in to work and work-placements with local businesses.  


Partnerships and information sharing 

  • Maintain relationships with a wide range of stakeholders including partner charities, volunteers, Brent Council officers and community members, 

  • Work with the Communications and Engagement officer to disseminate useful information to residents. 



  • Be an ambassador for SKT and ensure our values of joy, collaboration and inclusion are upheld by the volunteer team. 

  • Be responsible for organising team building days and social events for SKT staff, volunteers, and Trustees. 

  • As we are a small but growing team, the Community Coordinator is expected to participate in team actions, mobilising through outreach and events to increase our collective impact for the community.  

This job description does not constitute a 'term and condition of employment'. It is provided only as a guide to assist the employee in the performance of their job and may be varied from time to time.   


Person Specification 

Essential Qualities: 

  • Approachable and personable, 

  • Organised,  

  • A good facilitator and convenor, 

  • Passionate about people and social justice, 

  • High level of empathy, an understanding of regeneration, and experience of supporting and involving communities experiencing stress.  

  • Committed to the principles of equal opportunities and diversity.  


Essential Skills and Knowledge: 

  • Demonstrable ability to plan and manage own workload, 

  • Experience in leading and motivating teams, 

  • Excellent verbal communication and active listening, 

  • Persuasive, credible and determined, 

  • Can demonstrate initiative.  



  • Spoken Arabic, Somalian, Eritrean, Bengali (Sylheti), French, Portuguese or other widely spoken minority language in South Kilburn,  

  • Knowledge of community organising techniques and methodology.  

*’Flexible working’ means this role could suit someone wanting to work 9am to 5pm or 10am -6pm three days a week or shorter hours over more days to fit around childcare commitments, for example. 

Posted by
South Kilburn Trust View profile Company size Size: 1 - 5

Working with the communty to shape the future of South Kilburn.

Posted on: 24 May 2024
Closed date: 07 June 2024 at 13:37
Job ref: Communications Officer SKT
Tags: Campaigning, Communications, PR, Policy/Research, Marketing, Project Management, Digital

The client requests no contact from agencies or media sales.