Marketing & Communications Assistant

Role purpose 

We are looking for a proactive and organised Marketing & Communications Assistant to support the delivery of digital content and campaigns across Southampton Hospitals Charity’s channels. 

This role will play a key part in ensuring our communications are delivered consistently and effectively, supporting social media, email marketing and website activity. Working closely with the Campaigns & Marketing Manager and Editorial and Communications Officer, you will help bring our stories to life across digital channels and ensure content is published, scheduled and monitored to a high standard. 

This is an exciting opportunity for someone looking to develop a career in marketing and communications within the charity sector, gaining hands-on experience across a wide range of channels and campaigns. 

Key tasks and responsibilities  

Digital content delivery and channel management 

• Support the delivery of content across digital channels, including social media, website and email marketing. 

• Schedule and publish content across social media platforms, ensuring consistency and alignment with campaign plans. 

• Monitor social media channels, responding to comments and messages where appropriate and escalating where needed. 

• Assist with maintaining and updating website content, including uploading stories, blogs, and campaign pages. 

• Support the build and scheduling of email campaigns using Mailchimp. 

Content creation and design 

• Create engaging social media assets and simple marketing materials using Canva (or similar tools).  

• Source and format images for use across digital channels.  

• Support the creation of short-form copy for social media, email and web content.  

• Ensure all content follows brand guidelines and is accessible and inclusive. 

Campaign and team support 

• Support the delivery of fundraising and awareness campaigns across digital channels. 

• Create fundraising and campaign materials using Canva (or similar tools).  

• Work closely with the Editorial and Communications Officer to bring stories and case studies to life online. 

• Assist with coordinating content and ensuring deadlines are met. 

• Provide general administrative and operational support to the communications and marketing team. 

• Digital performance and improvement 

• Support the tracking and reporting of digital performance, including social media and email metrics.  

• Produce regular summaries of performance to help inform future activity.  

• Identify opportunities to improve content and engagement across channels.

Person specification 

Knowledge and experience 

• Experience using social media platforms (either professionally or personally) and an understanding of how content performs across channels.  

• Experience creating content and assets using tools such as Canva or similar design platform (or willingness to learn).  

• Strong written communication skills, with the ability to write clearly and engagingly for digital audiences. 

• Familiarity with (or willingness to learn) website content management systems (e.g. WordPress).  

• Familiarity with (or willingness to learn) email marketing platforms such as Mailchimp.  

• Interest in digital marketing, communications or the charity sector. 

Skills, abilities, and behaviours 

• Proactive and willing to learn, with a positive and flexible approach.  

• Highly organised, with the ability to manage multiple tasks and deadlines.  

• Strong attention to detail, particularly when reviewing and publishing content.  

• Creative with an eye for visual content and presentation.  

• Ability to interpret and apply brand guidelines to create clear, engaging and visually consistent assets. 

• Good communication and interpersonal skills, with the ability to work collaboratively.  

• Ability to follow established processes and ensure consistency across all communications. 

• Comfortable using digital tools and platforms, with a willingness to develop new skills.  

• A team player who is happy to support across a range of activities.