Operations Coordinator

Job Purpose: 

Still in its original Fleet Street location, our historic building retains much of its 1890s character, reflecting over a hundred years of history while providing 21st century facilities. With six floors, St Bride Foundation is a unique and memorable setting for a range of events - lectures, workshops, board meetings, conferences, weddings and other celebrations.

The Operations Coordinator plays a key role in supporting the day-to-day operation of St Bride Foundation, helping to ensure our historic building is safe, compliant, well maintained and welcoming.

Working closely with the Operations Manager and Facilities Coordinator, you'll provide support across facilities management while also acting as a welcoming first point of contact for visitors, tenants and contractors. We're looking for an organised, approachable and proactive individual who enjoys a varied role and is equally comfortable managing administrative tasks behind the scenes as delivering excellent front of house service.

 Key Responsibilities: 

Operational Administration

• Provide administrative support to the Operations Manager and Facilities Coordinator across all aspects of facilities management including planned preventative maintenance programmes and reactive maintenance requests.
• Liaise with Facilities Coordinator to ascertain what jobs can be completed in-house and what needs an external contractor.
• Obtain quotations for maintenance, repairs and improvement works from contractors and suppliers.
• Arrange contractor visits, coordinate access and ensure works are completed to the required standard.
• Ensure contractors provide appropriate documentation, including risk assessments, method statements and insurance certificates where required.
• Maintain records of maintenance schedules, servicing, warranties and contractor documentation.
• Check and process invoices relating to facilities expenditure.
• Maintain accurate records of maintenance logs and supplier information.

Health & Safety Administration

• Support the Facilities Coordinator and Operations Manager in maintaining Health & Safety records and ensure documentation is up to date.
• Support Health & Safety compliance appropriate to a Grade II listed heritage building and its public, commercial and performance spaces.
• Support the administration of statutory inspections, testing and servicing, including fire safety systems, emergency lighting, lifts, electrical testing and water hygiene.
• Assist with the administration of risk assessments, inspections and audits.
• Monitor compliance dates and ensure inspections and certifications are completed on time.
• Assist with emergency procedures, fire safety administration and business continuity documentation.

Front of House & Building Support

• Provide Front of House support, covering reception desk during core hours, welcoming visitors and providing excellent customer service.
• Assist with general queries on email and drop-in enquiries. Receive deliveries, distribute post and manage courier collections.
• Act as a point of contact for building tenants, responding to queries and coordinating facilities requests.
• Assist with room access, keys and general building administration.
• Help ensure shared spaces remain safe, presentable and welcoming.

Digital & Administrative Support

• Support the Learning team with updating of event listings across ticketing platforms and the organisation's website as required.
• Manage the administration of the organisation's online bookshop, including processing orders, maintaining stock records and liaising with customers where required.

General

• Act as an ambassador for St Bride Foundation, upholding its mission to preserve and promote print and design heritage. 
• Engage with stakeholders, including donors, volunteers, and beneficiaries, to strengthen community and fundraising efforts. 
• Support and contribute to initiatives that enhance the Foundation’s impact, such as public engagement events, educational programmes, and collaborative partnerships.
• Complete ongoing staff training to include Health & Safety, compliance and other related topics as required by the organisation. 
• Contribute to the smooth running of the organisation by supporting colleagues across departments.
• Undertake any other duties appropriate to the role.

Essential Qualifications & Experience: 

• Excellent administrative and organisational skills with strong attention to detail.
• Experience coordinating contractors, suppliers or facilities-related services.
• Confident obtaining quotations, scheduling works and maintaining accurate records.
• Good understanding of Health & Safety administration within a workplace environment.
• Strong IT skills, including Microsoft Office 365 and experience using databases or online management systems.
• Experience in the charitable, cultural, or heritage sector preferred.

 Key Skills & Competencies: 

• Good team-working and interpersonal skills, with ability to build effective relationships with a wide range of people.
• Good time-management and organisational skills, with ability to multitask, prioritise and problem-solve.
• Good written and verbal communication skills, with ability to present well in person and on the phone with a polite, professional and approachable manner, and an outgoing approach to customer service.
• Ability to self-motivate, use own initiative and maintain attention to detail while working under pressure.
• A positive, proactive and professional attitude, with a willingness to adopt a flexible and adaptable approach to day-to-day workload.
• A passion for the arts, heritage, and education, with a strong commitment to the Foundation’s vision and values. 

Organisational Values & Expectations: 

• Promote and uphold St Bride Foundation’s commitment to cultural preservation, lifelong learning, and community engagement. 
• Work collaboratively with colleagues, volunteers, and external partners to support the Foundation’s charitable objectives. 
• Uphold ethical standards and best practices in charity governance and operations. 

Health & Safety Responsibilities: 

• Promote a safe and inclusive environment for colleagues, volunteers, and visitors.
• Act as a Fire Marshal and Emergency First Aider.

Terms & Conditions: 

• Working Hours: 8 hours per day (including one hour unpaid lunchbreak), five days per week. The role requires you to work at Front of House reception during core hours.