Support Facilities Coordinator

Contract type

Permanent

Location

Whittington

Hours

37.5 hrs Full time or Part time hours, site based

Annual salary

C1 £28,176.08 to C3 £31,217.24. Pro rata for part time hours.

Review date

5/06/2026

They coordinate cross-functionally, integrating people, place and process to ensure within the wider hospice environment to ensure safe, welcoming, efficient and well-managed non-clinical spaces that support staff, volunteers, patients, families and supporters.

The postholder line manages the reception team and Volunteer Drivers while coordinating business equipment, office consumables, non-clinical cleaning, secondary catering coordination and waste management. The role ensures strong governance, safeguarding awareness, cost control and operational resilience across all non-clinical facilities services.

Working closely with clinical, corporate and estates colleagues, the Support Facilities Coordinator ensures that the Hospice presents a calm, compassionate and professionally managed environment from first point of contact through to internal workplace experience.

In summary, the Support Facilities Coordinator is accountable for:

• Safe and compliant environments.
• Availability and governance of equipment.
• Disciplined management of consumables and stores.
• Effective supervision of Volunteers.
• Dignified management of shared and bereavement spaces.
• Supporting uninterrupted service delivery.

Key to the quality of service we provide, this role requires visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist.

Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice.

Qualifications

Essential

·       GCSE (or equivalent) English and Maths.

·       Recognised Infection Prevention & Control training (or willingness to complete).

·       COSHH awareness training (or willingness to complete).

Desirable

·       Health & Safety qualification (e.g. IOSH Working Safely or equivalent).

·       Level 3 qualification (or equivalent experience) in Facilities Management, Healthcare Support Services, Environmental Services, or related discipline.

·       DSE Assessor training (or willingness to complete).

·       IWFM (Institute of Workplace and Facilities Management) membership.

Knowledge and experience

Essential

·       Working knowledge of facilities coordination within a public-facing environment.

·       Understanding of Health & Safety responsibilities in non-clinical environments.

·       Experience of contract performance monitoring (cleaning, waste, suppliers).

·       Understanding of safeguarding principles in shared spaces.

Desirable

·       Awareness of DSE compliance processes (formal qualification desirable but not essential at entry).

·       Experience maintaining asset registers and managing consumables.

Values

·       Exhibits our hospice values and behaviours

Skills

Essential

·       Highly people-oriented with strong interpersonal skills.

·       Practical mindset - focuses on solutions rather than process for its own sake.

·       Able to provide supportive but firm supervision to staff and volunteers.

·       Comfortable having difficult conversations when standards are not met.

Desirable

·       Experience managing stock control and consumables.

Personal Attributes

·       Committed to maintaining a welcoming, safe and well-presented environment with an emotionally intelligent and compassionate approach to patients, families, volunteers and staff.

·       Natural host mindset - understands the importance of first impressions.

·       Calm and measured under pressure, particularly in sensitive end-of-life situations.

·       High levels of personal accountability - follows through on actions and closes the loop.

·       Resilient when managing competing priorities and unexpected operational demands.

·       Strong situational awareness - anticipates risks before they escalate.

Other requirements

·       Valid driving licence

·       Eligibility to work in the UK

·       Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months.