Administrator

HMP Peterborough

Ref WAC-241

Are you a proactive, highly efficient and a collaborative individual with a proven track record of working in services providing vital administrative support in a busy, pressurised environment?

If so, St Giles and the Wise Group are looking for a Women’s Services Administrator to join our dynamic team and to support the management of HMPPS Contracts delivering Women’s Services within HMP Peterborough.

Who are we?

The Wise Group and St Giles came together a few years ago to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. To date we have been awarded more than 20 contracts to deliver Personal Wellbeing, Finance, Benefit & Debt and Women’s Services across England and Wales.

The Wise Group is a leading social enterprise which is proud to be making a difference to people’s lives. We’re proud because we help people to find jobs, provide advice to people struggling to heat their homes and support people to find their feet following time in prison. To do this, the Wise Group works in partnership with everyone from large businesses to national and local government and third sector organisations who provide essential specialist support to our customers. Together, we’re greater than the sum of our parts.

St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.

About this key role

As Women’s Services Administrator, you will provide vital administrative support to the custody-based team within HMP Peterborough as well as to the wider community-based contracts awarded by the HMPPS to deliver women’s services in East of England.   You will also be expected to monitor and manage the receipt of referrals from National Probation Service through the Customer Approved System (CAS) and ensure all inputting through CAS is accurate and within agreed timescales, while also providing activity reports to the Service Manager on a regular basis.

You will also be counted on to be the primary point of contact for all enquiries, external and internal, to ensure communication channels are clear and effective, plus to develop and maintain processes for recording and monitoring resource allocation and to provide administration for meetings as directed by the Team Leader, including bookings, invitations and minute-taking.

What we are looking for

• Experience of managing Customer Relationship Management systems, including inputting data and creating reports.
• Proven record of identifying risk and allocating cases to the appropriate WWC.
• Experience of working in services which provide support to people who have faced adversity and disadvantage.
• An understanding of the barriers faced by people with complex and multiple needs.
• Full UK Driving License with access to a vehicle or willingness to travel within the area.
• Excellent interpersonal, relationship-building and communication skills, both verbal and written.
• A flexible, professional and collaborative approach to your work.

 Please note this role requires Enhanced Adult Workforce only. 

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply, please visit our website via the ‘Apply’ button. 

Closing date: 11pm, 2nd April 2024