Assistant Support Worker

Are you interested in working in a role which makes a lasting difference to the lives of vulnerable adults in Bristol?

We have an exciting opportunity to join the team in Bristol as Assistant Support Worker (known internally as Duty Worker) where you can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients. We currently have vacancies available as part of our Complex Needs service in Longhills.

We are committed to working with a recovery based approach. Our teams offer a safe and supportive environment to meet people’s individual needs and recover from the effects of homelessness.

Our mixed complex needs service provides level 1 hostel accommodation and housing-related support for vulnerable adults with complex needs. It is open to individuals and couples (and pets!) with diverse backgrounds, including ex-offenders, and people with mental health or substance misuse problems.

In the role of Duty Worker, you will be the first point of contact at reception for St Mungo’s clients and visitors and have the opportunity to create a welcoming and supportive environment within the project. Other responsibilities will include:

• Jointly running the project day to day with other members of the team.
• Working on reception to answer phones, oversee entry to the building, and provide basic advice and support to clients.
• Keeping communal areas and office space clean and tidy.
• Coordinating important Health and Safety checks and other administrative duties.
• Work alongside the team to provide a person-centred support to residents and clients.
• Working on a weekly shift rota including early and evening shifts, weekends and bank holidays.  

About you

This is a fantastic role for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers. If you can demonstrate the below, we encourage you to apply!

• Good communication skills, and some experience of dealing directly with the public and/or clients or customers in a busy service environment.
• Personal experience of homelessness and/or an understanding of; and empathy for the issues faced by people experiencing homelessness.
• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.
• Good organisational skills, with basic IT and admin skills. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.  

Closing date: 10 am on 26 February 2025

Interview and assessments on: 14 March 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits