Assistant Support Worker

Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults? 

We are seeking a highly organised and proactive Duty Worker to support the effective day-to-day running of our women-only hostel. The role involves carrying out a range of administrative duties, maintaining accurate resident records, responding to enquiries, reporting and monitoring repairs, liaising with contractors and external agencies, and ensuring residents receive a professional and responsive service.

In this role you will:

• Maintain accurate resident records, process referrals, manage correspondence, and undertake a range of administrative tasks to support the efficient operation of the women-only hostel.
• Report, monitor, and follow up on repairs and maintenance issues, liaising with contractors and relevant teams to ensure works are completed promptly and to a high standard.
• Act as a key point of contact for residents, staff, and external agencies, responding to enquiries, coordinating appointments, and contributing to a safe, welcoming, and well-managed environment.

About you

The successful candidate will be able to manage competing priorities, maintain confidentiality, and contribute to a safe and well-maintained environment for all residents.

You will also:

• Have excellent organisational and administrative skills, with the ability to manage a varied workload, maintain accurate records, and prioritise tasks effectively.
• Possess strong communication and interpersonal skills, enabling them to build positive relationships with residents, colleagues, contractors, and partner agencies.
• Be proactive, reliable, and committed to providing a high-quality service, with the ability to respond to repairs, resolve issues efficiently, and contribute to a safe and well-maintained hostel environment.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

*For genuine occupational requirement reasons we are looking to appoint a woman for this post (exemption under the Equality Act 2010 Part 1 Schedule 9). 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 30 June 2026

Interview and assessments on: TBC