Night Concierge

Do you have a passion for working with people and the ability to empathise with others?

About the role

Hither Green Service (Spring Gardens and Hilda House) is a busy, flagship service which provides you with the opportunity to join a specialised and committed team supporting 68, multiple excluded, highly vulnerable adults with complex needs in Lewisham.

We are privileged to work with a diverse group of residents to identify and achieve their individual goals for their time living with us.

Working as an Assistant Night Support Worker you will provide a first point of contact to clients at night; being responsible for:

• Dealing with emergencies, undertaking regular wellbeing checks, monitoring the CCTV system for incidents and health and safety concerns.
• Working with the shift lead you will be responsible for undertaking tasks on the night shift task list and supporting the day team with client interventions handed over.
• Reporting incidents or maintenance issues and communicating concerns or events to the rest of the team.

We are looking for a full-time position although we are happy to consider applications from those looking to work part-time.

About you

You will be able to communicate in a sensitive, assertive and nuanced manner that builds trust and effective working relationships with residents who are experiencing issues including substance and alcohol addiction, poor mental health, offending behaviour and histories of abuse.

You will also be strongly committed to upholding St. Mungo’s policies and the law in key areas such as safeguarding of vulnerable adults, and health and safety. You will be keen to be involved in helping people rebuild their lives after experiencing homelessness and can demonstrate the below;

• Understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services; or you may have personal experience of homelessness.
• Experience of managing complex and difficult situations in relation to people and basic strategies to deal with challenging behaviour.
• Excellent communication skills and the ability to work well with others.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 10 April 2024

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits