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Justlife’s Vision
Making people's experience of temporary accommodation be short, safe and healthy.
About the job
The role of Families Project Worker involves supporting a caseload of families living in temporary accommodation. The role requires a combination of specialist knowledge and excellent relationship building skills to support residents with varying degrees of mental health, addiction and trauma related issues to engage with appropriate support, improve their experience of temporary accommodation and to access suitable housing solutions.
The role is dependent on excellent communication and joint working with colleagues and a variety of partners and professionals; including the NHS, Probation Service, local council services and other third sector organisations.
The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.
A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.
Making decisions, “in the moment” to do the right thing to mitigate risk with service users can place high emotional demands on the job holder. The role is highly reactive, unpredictable and at times, chaotic. The role therefore requires a high degree of self-awareness to one’s own resilience levels and exercising appropriate levels of self-care.
Why do we exist?
Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.
How do we operate?
Our values guide our work and are very important to us:
- Collaboration before competition
- People before programmes
- Innovation before Institutions
What do we do?
Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.
We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.
Why work for us?
Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.
Perks of working at Justlife
- Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
- Additional 5 days annual leave purchase scheme through salary sacrifice
- Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
- Cycle to work scheme
- 2 Volunteering days per year
Key terms and conditions
Job Title: Families Project Worker
Hours: 18.75 hours per week
Contract: Fixed Term until 30th June 2027
Normal hrs to be worked: Hours can be spread across Monday – Friday between 9am – 5pm
Location: Brighton
Salary: £30,791 per Annum pro rata
Application Process
To apply, please upload a covering letter addressing how you meet the person specification, together with an up-to-date CV.
Deadline for applications is 11:30pm 31st May.
Provisional interview dates will be the week of 8th June.
Responsible to: Families Project Team Lead
Responsible for: None
Key responsibilities
Service Delivery
- Deliver interventions and support for families in a warm, caring and flexible way, including:
- Supporting them to engage with support services to improve and maintain their physical and mental wellbeing.
- Assisting them in addressing housing, financial or wellbeing needs.
- Accompanying them to appointments.
- Connecting them with appropriate support services such as substance misuse services or food banks.
- Collaborating with agencies such as the local authority, housing providers and support services to deliver an effective service
- Maintaining regular contact and a listening ear for the client.
- Helping increase their self-confidence and self-efficacy to improve their chances of moving on from homelessness.
- Helping clients to engage in meaningful activities based on their strengths, interests and ambitions.
- Contribute to team caseload meetings.
- Use the Inform system to record key work carried out.
- Carry out the relevant assessment with clients, identifying issues, as well as strengths, and develop a support plan that is reviewed regularly.
Service Development
- Liaise with local partners to improve collaborative working
- Promote and advertise the Justlife service locally
- Provide reports and case studies when requested.
This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.
Person Specification
Essential Experience:
- Experience of supporting vulnerable groups (those experiencing homelessness or housing vulnerability, or a comparable client group)
Desirable Experience:
- Experience of working with drug and alcohol dependent adults or those experiencing poor mental health
- Experience of supporting families
- Experience of working with the welfare system
- Experience of working with the housing system
Skills
- Care, empathy and skilled in dealing with emotionally vulnerable service users
- Excellent ability to engage with service users in an empowering manner
- Effective communication; written and oral skills
- Effective administrative and IT skills
- Excellent organisational skills
Knowledge
- Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy.
- Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse and homelessness.
- An understanding of health and safety policies and procedures that aim to keep staff and clients safe.
Personal Attributes
- Commitment to equal opportunities in our service delivery
- High self-awareness and the ability to maintain personal well-being through periods of pressure and stress
- Ability to be self-motivated and work well in a team or as a lone worker
Registered Charity
21 - 50
Our vision is to make people’s experience of temporary accommodation as short, safe and healthy as possible.
The client requests no contact from agencies or media sales.
Thank you!
Do you want to work in a role where you can support people to rebuild their lives?
We have an exciting opportunity for a Coordinator to join our Semi-Independent service based across 12 sites within the Southwark borough.
In this role you will:
- You will be supporting the team with complex cases and ensuring clients have access to the support they need in their recovery journey’s and into independent accommodation.
- You will be working Monday – Friday 9am- 5pm.
- You will be providing support to the staff and clients across 12 sites within Southwark.
- We work with a Recovery Based Approach , tailoring support to each individual’s needs and goals.
You will be line managing a small number of Project Workers. Some previous line management and/or support background would be beneficial.
About you
We are looking for someone who is proactive, empathetic, flexible and overall a great team player.
If you have a good understanding of the complex issues faced by homeless people; personal experience of homelessness yourself and some experience of supporting vulnerable people through a process of change, we encourage you to apply.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Please visit our website and click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 15 May 2026
Interview and assessments on: 2 June 2026
Thank you!
Do you have a passion for working with people and the ability to empathise with others?
We are looking for a Housing Management Assistant to contribute & provide a safe and welcoming environment for our clients who are going through their individual recovery.
As a Housing Management Assistant, you will provide first contact, reception, and basic housing management services to vulnerable adults, in turn making a real difference to their lives and recovery.
Specifically, you will be responsible for the reception area, managing access to the buildings, housekeeping duties, rent collection, repairs management, contributing to inventory management, accurately logging and reporting incidents, and responding to neighbourhood concerns appropriately.
Hither Green Service (Spring Gardens and Hilda House) is a busy, flagship service which provides you with the opportunity to join a specialised and committed team supporting 68, multiple excluded, highly vulnerable adults with complex needs in Lewisham.
About you
You will be someone who is keen to be involved in helping people rebuild their lives after experiencing homelessness and can demonstrate the below.
- Understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services; or you may have personal experience of homelessness.
- Experience of managing complex and difficult situations in relation to people and basic strategies to deal with challenging behaviour.
- Excellent communication skills and the ability to work well with others.
Direct experience is not needed, therefore making this role a great entry for the right candidate who has a genuine desire to develop a career in helping vulnerable people.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Please take a look at our website and apply by clicking the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 8 May 2026
Interview and assessments on: TBC
Thank you!
Are you passionate about making a lasting difference to the lives of vulnerable adults?
You will be working in our Assessment Centre and another service in the Sutton Vulnerable Adults Team and providing intensive support to individuals for their Assessment period with the aim to support a positive move on.
As the post-holder, you will be working to maintain an environment of support for adults with complex needs. The successful candidate does not have to have direct experience in a similar environment. We are seeking a candidate who is willing to learn and who has a strong understanding of the needs of homeless and vulnerable people, especially those with complex needs. Dedication, personal resilience and a relationship based, non-judgemental approach is essential.
In this role you will:
- Support clients to liaise with external services like GP, substance misuse teams, mental health teams, social services.
- Support with all necessary skills to enable an individual to move on to more independent accommodation,
- Have an experienced Team to support you.
- Receive comprehensive training and full induction
- Be working shifts which are normally 8-4 or 2-10pm and you will be expected to work some weekends and Bank Holidays.
- Carry a caseload of clients and be their lead worker.
About you
We are looking to recruit a Project Worker to our diverse team at Sutton Vulnerable Adults. Reporting to one of the Deputy Manager you will be responsible for providing person-centred support to clients to manage their tenancies and access independence.
You will be able to liaise effectively with external agencies, have clear communication skills, a non-judgemental approach, and a good working knowledge of homeless clients and the challenges they face.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Visit our website and apply by clicking the ‘Apply Now’ Button to start your online application form.
Closing Date: 10am on 13 May 2026
Interview and assessment date: TBC
Thank you!
Are you passionate about making a lasting difference to the lives of vulnerable adults?
We are currently looking for an Assistant Support Worker (known internally as Duty Worker) to join our Hammersmith & Fulham pathway. You will be based at the Coninghams; a 31 bed complex needs project.
The Coninghams is a fast‑paced service grounded in the Recovery Model and delivered within a psychologically informed environment. We support vulnerable people to manage and recover from a wide range of needs, including substance use, mental and physical health challenges, criminal justice involvement, budgeting, tenancy sustainment, and daily living skills.
In the pivotal role of Duty Worker, you will work on four weekly shift based pattern to support with the day to day running of the project including but not limited to overseeing set weekly H&S tasks, managing repairs, leading on and planning day to day appointments, at The Coninghams we offer our duty workers the opportunity to lead in a clients support and or to co-keywork.
You will often be the first person that our clients, contractors and visitors come into contact with, you will work closely with project workers, night staff, manager and external professionals to ensure the effective day to day running of the project.
About you
To thrive in this role you will be:
- Adaptable to a fast-paced environment while contributing to and drawing strength from a supportive team of experienced colleagues.
- Friendly, proactive and creative.
- Passionate and committed to the overall aims and objectives of the Rough Sleeping services.
- Competent in IT systems such as emails and Microsoft 365.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Please visit our website and click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 6 May 2026
Interview and assessments on: TBC
Thank you!
Want to use your communication and listening skills to support people experiencing homelessness in Bristol as a Project Worker?
Where you’ll be working
St Mungo’s Bristol Accommodation Services are taking on an exciting expansion, including supported housing Toll House Court in Southville, and Semi Independent Accommodation across West and East Bristol.
These services provide accommodation and housing related support to people experiencing homelessness; dedicated to providing a safe, trauma informed, high quality and inclusive service to people while they are living in the hostel with the aim of working towards a positive move-on into independent housing.
You will join a dynamic team of managers, day shift and night shift workers, taking part in the renewal of the service, helping us to provide a psychologically-informed environment and a supportive and secure place where our residents can make meaningful life changes.
What you’ll be doing as a Project Worker
- Oversee a caseload of clients and provide ongoing 1-1 support in an approachable, caring and person-centred way.
- Provide practical and personal support to clients with complex needs around areas such as housing and health.
- Have a good understanding of a person centred approach and how to provide the right support to clients to meet individual needs, identifying personal aims and ambitions and making plans to achieve them.
- Work with the team, external statutory agencies and voluntary organisations to ensure everyone has access to available support.
- Continue to develop your skills further around working with clients in a holistic way - we will provide training and support to help you gain a deeper understanding of housing and benefits law, and other specialist areas through training, supervision and line management support.
When you'll be working
You will work full time on-site on a 7‑day rolling rota, including early shifts from 7:30am, late shifts until around 10pm, bank holidays, and two extended weekend shifts in every six. Some roles also offer a 20% pay premium for hours worked between 8pm–8am Monday to Friday, and for all weekend hours.
What we're looking for
This is a fantastic opportunity to be part of the transition of this expansion. You don't need loads of direct experience. We are looking for inspirational, people who will be committed to our recovery ethos, and has a genuine interest to support people to rebuild their lives. If you can demonstrate the below we’d love to hear from you!
- Experience supporting vulnerable individuals to identify goals and navigate change.
- Strong interpersonal and listening skills, with a genuine interest in working holistically with a person-centred approach.
- A flexible, solution-focused mindset and the resilience to thrive in a fast-paced, changing environment.
- An understanding of the challenges faced by people experiencing homelessness.
- Ability to challenge disruptive behaviour with empathy and assertiveness, balancing individual needs with service safety.
We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a recovery focused approach.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Visit our website and click the ‘Apply Now’ Button to start your online application form.
Closing date: 10 am on 19 May 2026
Interview and assessments between 1-5 June 2026
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
The client requests no contact from agencies or media sales.
Thank you!
Do you have experience in leading operations and developing a quality service?
We are looking for a Service Manager to join our team team in Ealing. This is a well-resourced and dynamic service in which you will lead a team of 2 Coordinators and 9 Outreach & Resettlement workers.
In this role you will focus on combining outreach with clients on the streets and supporting them through placements in temporary accommodation until a suitable home is found. Several additional services are also embedded within the team including Street Legal, an Employment Specialist, and a Homeless Health Nurse – and the team has lots of well-established connections with specialist providers and community organisations locally, as well as having strong relationships with commissioners and local authority partners.
Based in Ealing, West London; the office has roadside parking available & is also well connected on the Piccadilly, Elizabeth and Central line at Boston Manor, Ealing Broadway & Hanwell station.
About you
To thrive in this role you will have a experience or a good working understanding of providing to support to junior managers.
In this role you will be providing management direction and leadership, some team guidance around professional conduct, and a clear drive around getting the basics right and implementing our new outreach model.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Visit our website to apply click the ‘Apply Now’ Button to start your online application form
Closing date: 10am on 15 May 2026
Interview and assessments on: TBC
Thank you!
We are wanting to recruit a motivated and experienced support and recovery worker to support homeless and vulnerable guests at our daily drop-in, and in Hope House - our 4 bed supported house
Responsibilities
Our support workers both work with guests in both Drop-in and in Hope House, but each takes a lead responsibility in one or the other of these projects. This post holder leads on the housing management responsibilities for Hope House.
Drop-in responsibilities :
· Welcome and assess first time guests, identifying priority needs.
· Signpost and support guests to access key statutory and voluntary services, especially housing, benefits, homelessness services etc
· Provide practical support and advice to guests , for example with helping with forms, bill enquiries, budgeting .
Hope House responsibilities
- Vet the suitability of potential residents and support them with their transition in/out of Hope House
· Hold weekly individual support sessions with residents
· Ensure tailored support plans (using Homeless Outcomes Star) are in place for each resident
· Identify “next step” housing options for residents and work with the residents to access these.
Oversee the safe and efficient running of Hope House, taking into account any relevant Supported Housing/ HMO specific requirements.
1. Please note all candidates will need to demonstrate current Eligibility to Work in the UK – British passport/Birth certificate or visa. We are unable to accept sponsorship applications
2.Please see our website for more information about this opportunity
Registered Charity
1 - 5
We are a local charity based in Redhill providing practical solutions and emotional support to the homeless, vulnerable and isolated of East Surrey.
Thank you!
About the role:
This is not a role where you sit on the sidelines. This is a role where you show up, stand alongside women, and help create the kind of safety and belief that many have never experienced before.
In our Women’s Respite Service in Camden, you’ll be working with women who have faced abuse, exploitation and homelessness, often after systems have let them down. You’ll be part of a space that feels different. A space where women are listened to, where their experiences are understood, and where they can begin to rebuild a sense of control over their lives.
No two days will look the same. One moment you might be de-escalating a sensitive situation, the next you’re advocating with services, or sitting alongside someone as they begin to make sense of what they’ve been through. You’ll use your understanding of trauma, gender informed practice and the realities of violence against women and girls to shape how support is delivered, making sure every interaction is grounded in safety, dignity and respect.
You’ll hold a small but complex caseload, working intensively with women to build trust, navigate risk and move towards stability and independence. You won’t give up easily. You’ll stay curious, creative and persistent, even when progress feels slow or uncertain.
As a senior in the team, your impact goes further. You’ll lead by example, guiding colleagues through complex situations and helping to embed a way of working that truly recognises what women have experienced and what they need to move forward. You’ll help shape a service that doesn’t just respond to crisis, but creates real, lasting change.
For roles in our women's services we ask for applications from Women only. For occupational requirement reasons (exemption under the Equality Act 2010; Schedule 9 Part 1).
About you:
- You have experience supporting women who have faced abuse, exploitation and multiple disadvantage, and you understand how this shapes trust, behaviour and recovery
- You build relationships that feel safe, consistent and real, even when someone has every reason not to trust
- You stay grounded in challenging moments, able to respond calmly, think clearly and make sound decisions when risk is high
- You bring strong judgement and confidence in complex casework, and you’re comfortable guiding others to deliver high quality, consistent support
- You’re persistent, resourceful and proactive, able to advocate, challenge systems and keep moving things forward for the women you support
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 17th May at midnight at midnight
Interview date: Tuesday 26th and Wednesday 27th May online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Terms & Conditions
Start date: June 2026
Salary: £35,276 per annum pro rata ((£14,110.40 actual salary, inclusive of £3,990 Southeast Weighting)
Location: Borough of Lambeth and hybrid
Working hours: Part time: 14 hours per week
Contract: Fixed term until 31st March 2027 (extension subject to funding)
Job Description:
Key responsibility areas:
- To recruit, train and support women with experience of the criminal justice system and substance misuse needs, to become peer mentors.
- Maintain case management system to ensure accurate and timely data recording.
- Develop and maintain relationships with key partners and stakeholders, such as substance misuse services, lived experience groups and networks.
- Work with colleagues to create opportunities for peer mentors to support women impacted by the criminal justice system and substance misuse issues.
For the full job description, please download the recruitment pack
To Apply
Applications close: Friday, 8 May 2026 at 9am
Interviews with WIP: Monday 18 and Tuesday 19 May 2026
To apply: Submit a completed application form
Please note, applications without an application form will not be considered.
If you require reasonable adjustments to support you during the application process, please contact the HR team on hr@wipuk .org
We are happy to invest in developing the right person, so you are welcome to apply even if your professional experience does not fully meet the job description or person specification.
We particularly encourage applications from Black, Asian and minoritised women, and women who have personal experience of the criminal justice system.
In line with legal requirements and the nature of our work, this role:
- Is restricted to women only as a genuine occupational requirement
- Requires the right to work in the UK
- Is subject to an Enhanced + Adult Barred List DBS check.
- Requires that the post holder is not automatically disqualified by (or can obtain a waiver from) the Charity Commission
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The client requests no contact from agencies or media sales.
Thank you!
We’re looking for passionate individuals with personal experience of homelessness, bad housing, which may include other related disadvantages such as substance misuse and mental ill-health; to come and join us and make a difference to the way we do things. If you believe that people should have a say in their own support and that they should be at the front of making meaningful change then this could be the traineeship for you.
About the role
The GROW trainee will be working with our specialist Drug and Alcohol Prevention and Recovery Service which supports people with current or previous substance misuse to maintain their home and live independently and with our Home at Last Team that supports people with current substance issues who are not in structured drug or alcohol treatment/have difficulties engaging with treatment, who are currently or at significant risk of rough sleeping to access temporary accommodation and resettle longer term.
This vacancy is an opportunity for you to gain experience working with a leading provider of homelessness and housing advice and support. You will be part of a thriving Hub of advice and support services in Sheffield, supporting vulnerable people. The traineeship is open to anyone who has previously experienced any form of substance misuse and can bring their insight of how substance misuse affects housing need. The GROW trainee programme is an opportunity for us as an organisation to learn from your expertise. You will help us to develop our services in Sheffield and across Shelter at a national level, ensuring that they follow the principles of co-production and being trauma informed. You will use your experiences to bring knowledge and insight to influence this work. You will also have the opportunity to be involved in other projects within the Hub.
You'll support local campaigns and strengthen connections between the lived experience involvement group and the Hub, making sure lived experiences are valued and included.
Role specifics
We are looking for people who are passionate about the opportunity to use their own life experiences to help make positive change for others.
You’ll also need a commitment to equality and a zero-tolerance approach to discrimination and exclusion.
Good communication skills and the ability to make people feel heard will also be essential.
Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided.
Above all, we need people with a real desire to develop personally and learn new skills.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
Shelter Sheffield has been providing housing advice and support to the city’s residents for over 20 years, specialising in emergency homelessness work, intensive support to children and families, people experiencing domestic abuse, and people experiencing multiple disadvantage. We offer a range of help to people in the community – including high intensity support, legal representation, housing advice, practical DIY assistance, and employment, training, and welfare benefits advice. This model, while focusing on housing and homelessness, ensures that we can help an individual or family to address a range of inter-connected issues that may be impacting on their ability to sustain accommodation and thrive within the community. These issues include physical and mental health conditions, drug and alcohol use, income and money management, and domestic abuse.
We deliver housing and homelessness awareness raising and targeted advice sessions in a range of community settings. We aim to build the understanding and capacity of communities to take action on housing issues for themselves. We work in partnership and collaboration with many organisations to address the broken housing system.
This role is ring-fenced for those with lived experience of multiple disadvantage.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are opening a new detox centre and are looking for Support Workers to provide safe, compassionate, and practical support to individuals undergoing detoxification in a structured, trauma-informed environment.
Key responsibilities:
- Provide day-to-day support to clients during detox, ensuring safety, dignity, and wellbeing
- Recognise and respond to signs of withdrawal, deterioration, or crisis, escalating concerns appropriately in line with protocol
- Act as a keyworker for allocated clients, offering consistent support and engagement
- Carry out regular welfare checks and monitor clients’ physical and emotional presentation
- Support safeguarding practices and report concerns in line with policy
- Assist with drug and alcohol testing in line with training and procedures
- Support safe medication administration in line with policy and competency assessment, and report any side effects or concerns.
- Follow health & safety, infection control, and lone working procedures at all times.
- Work collaboratively with multidisciplinary professionals (e.g. nurses, clinicians, therapists) to ensure safe and effective care.
- Liaise with community services and professionals (e.g. housing, probation, recovery services) to support move-on following detox
- Maintain accurate electronic records and contribute to handovers and team communication
- Support with practical tasks as required, including maintaining clean and safe communal environments
Essential criteria:
- Experience in a support, care, or people-focused role
- Strong verbal and communication skills
- Understanding of safeguarding and willingness to follow safeguarding procedures
- Ability to recognise risk and respond appropriately, including escalation of safeguarding or medical concerns.
- Ability to build professional and supportive relationships with vulnerable individuals
- Willingness to complete mandatory training (e.g. safeguarding, first aid, de-escalation, substance misuse).
- Basic computer literacy and confidence using electronic systems
- Calm, reliable, and compassionate approach, including in challenging situations
- Willingness and ability to work across different shift patterns, including some weekends, as required by the service
Desirable:
- Experience in mental health, substance use, recovery, or related services
- Understanding of trauma-informed approaches
- Experience of key-working or supporting individuals with complex needs
- Knowledge of detox or recovery pathways
- Experience liaising with community or statutory services
- Experience working in a multidisciplinary team
We offer:
- Full training and ongoing development with scope for progression
- Supportive team environment
- Regular supervision and reflective practice
- Opportunity to be part of a new and developing detox service
This role requires working shifts, including evenings, weekends, and potentially nights.
Enhanced DBS required.
Registered Charity
6 - 10
Treasures Foundation was established to provide accommodation and outreach support for women who have a history of drug abuse and offending.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
The Area Manager will provide strategic and operational leadership for Treasures Foundation’s new ambulatory detox facility and first-stage supported housing service. This role is responsible for ensuring high-quality, trauma-informed support for women experiencing multiple disadvantage, including addiction, abuse, coercive control, poverty, mental health challenges, and involvement with the criminal justice system.
The postholder will lead teams, oversee service delivery, ensure regulatory compliance, and drive positive outcomes for women on their recovery journeys.
Key Responsibilities
Service Leadership & Delivery
- Lead the day-to-day operations of the ambulatory detox service and supported housing provision.
- Ensure services are safe, effective, person-centred, and trauma-informed.
- Embed a strengths-based approach that promotes recovery, independence, and long-term stability.
- Develop and implement service models, policies, and procedures in line with best practice.
- Work alongside the drug and alcohol teams who will hold the clinical risk (Our team will provide the support element)
Staff Management & Development
- Recruit, supervise, and support a multidisciplinary team.
- Provide regular supervision, appraisal, and professional development opportunities.
- Promote a positive, inclusive, and reflective team culture.
- Manage performance, absence, and wellbeing of staff.
Safeguarding & Risk Management
- Act as the safeguarding lead for the services.
- Ensure robust safeguarding practices are implemented and maintained.
- Oversee risk assessments and risk management processes for residents and service users.
- Respond effectively to incidents and ensure learning is embedded.
Partnership Working
- Build and maintain strong relationships with external partners including health services, substance misuse services, criminal justice agencies, and local authorities.
- Represent Treasures Foundation in multi-agency meetings and forums.
- Support pathways into and out of services to ensure continuity of care.
Compliance & Quality Assurance
- Ensure services meet all regulatory and contractual requirements.
- Monitor service performance, outcomes, and quality standards.
- Lead inspections, audits, and reporting processes.
- Maintain accurate records and data in line with GDPR and organisational policies.
Financial & Resource Management
- Manage service budgets effectively, ensuring value for money.
- Oversee staffing rotas and resource allocation.
- Contribute to funding reports and support future funding opportunities.
Service Development
- Contribute to the growth and development of Treasures Foundation services.
- Identify gaps and opportunities to enhance provision.
- Support the development of innovative approaches to supporting women with complex needs.
Person Specification
Essential
- Significant experience managing services in substance misuse, housing, or related fields.
- Strong understanding of trauma-informed care and working with women experiencing multiple disadvantage.
- Experience of leading and developing teams.
- Knowledge of safeguarding practices and risk management.
- Experience working with multi-agency partners.
- Excellent communication, leadership, and organisational skills.
Desirable
- Relevant professional qualification (e.g. social work, health, housing, or management).
- Experience managing detox or residential services.
- Knowledge of the criminal justice system and pathways.
- Lived experience (or strong understanding) of the challenges faced by the client group.
Core Values & Expectations
- Commitment to empowering women and promoting dignity, respect, and equality.
- Ability to work in a compassionate, non-judgmental, and strengths-based way.
- Alignment with the mission and values of Treasures Foundation.
Additional Information
- The role may require occasional evening or weekend work in emergency situations
- An enhanced DBS check will be required.
Registered Charity
6 - 10
Treasures Foundation was established to provide accommodation and outreach support for women who have a history of drug abuse and offending.
Thank you!
About the role:
At our Harrow Road Assessment Hub in Westminster, you will work within this short stay service with a multi-disciplinary team setting. This role involves working alongside people to navigate complex situations with empathy, understanding, and consistency. You’ll be supporting clients who have experienced rough sleeping and may be facing multiple disadvantage, often alongside mental ill health and substance use, at a point where the right intervention can change everything.
As a Specialist Multiple Disadvantage Worker, you’ll go beyond traditional support. You’ll use psychologically informed approaches, with a strong focus on harm minimisation, dual diagnosis and recovery, to build trust, unlock engagement and help clients make sense of their experiences. You’ll deliver targeted interventions both one-to-one and through our in-house recovery programme, helping people move from crisis towards stability and longer-term accommodation.
You’ll work at the centre of a fast-paced, multi-agency system, building strong relationships with health, Adult Social Care and specialist services to make sure clients can access and sustain the support they need. Alongside this, you’ll bring specialist knowledge into the team, shaping best practice and strengthening how we respond to complex needs across the service.
This is a role for someone who is confident working with complexity, motivated by impact, and committed to ensuring people are not left stuck in cycles of homelessness, but supported to move forward and rebuild.
About you:
- You bring strong experience working with people experiencing multiple disadvantage, including mental health and substance use, and understand how these needs intersect.
- You’re confident using psychologically informed approaches, including harm minimisation and dual diagnosis, to engage people who may be ambivalent about support.
- You know how to build trust quickly, working in a non-judgemental, strengths-based way while maintaining clear professional boundaries.
- You’re skilled at navigating systems and advocating for clients, working effectively with external services to improve access and outcomes.
- You’re able to manage complexity, using your judgement to prioritise, problem-solve and respond calmly in challenging situations.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 10th May at midnight
Interview date: Thursday 21st May online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Registered Charity
501 - 1000
Preventing homelessness, transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.
SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs.
About the role
This is a hands-on leadership role where you will:
- Lead and manage a team including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
About you
We are looking for someone who:
- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills
Why join us
At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
Your benefits
- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
