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Empower Women. Change Lives. Make a Difference.
Warrington Women’s Aid is looking for a passionate, resilient, and trauma-informed Complex Domestic Abuse Support Worker to join our dedicated team supporting women and children affected by domestic abuse.
This is an exciting opportunity to play a vital role in helping women with complex and multiple needs to achieve safety, recovery, and independence. You will provide intensive support to women experiencing domestic abuse who may also be facing challenges relating to mental health, substance misuse, learning disabilities, neurodiversity, physical disabilities, and other intersecting needs. You will be joining an amazing team who make a difference to women's lives every day!
About Us
At Warrington Women’s Aid, we believe every woman has the right to live free from abuse. We provide specialist, trauma-informed support that empowers women and children to rebuild their lives with dignity, confidence, and hope. Our work is guided by the values of empowerment, safety, respect, inclusion, and collaboration.
The Role
You will hold a caseload of women living in refuge, in the community and/or moving on to independent accommodation. Working closely with colleagues and partner agencies, you will provide practical and emotional support, advocacy, safety planning, and crisis intervention, helping women navigate some of the most challenging periods of their lives.
Key responsibilities include:
- Delivering trauma-informed one-to-one support and safety planning.
- Supporting women with complex and intersecting needs.
- Advocating on behalf of women with housing, health, criminal justice, safeguarding, and social care services.
- Providing community outreach and resettlement support.
- Delivering workshops, drop-ins, and training sessions that build confidence and independence.
- Working collaboratively with partner agencies to achieve positive outcomes.
- Maintaining accurate case records, risk assessments, and outcome monitoring.
- Contributing to the ongoing development of our services.
About You
We are looking for someone who:
- Has experience supporting vulnerable women experiencing complex needs, including mental health challenges, substance misuse, learning disabilities, neurodiversity, or physical disabilities.
- Understands risk assessment, safeguarding, and trauma-informed practice.
- Can confidently manage a varied caseload and work effectively with multi-agency partners.
- Has excellent communication, record-keeping, and organisational skills.
- Is compassionate, adaptable, resilient, and committed to empowering women.
The client requests no contact from agencies or media sales.
About the role:
Real change rarely happens in a straight line. At our Milton House project, you’ll work alongside people who have experienced homelessness, trauma and multiple disadvantage, offering the consistency, practical support and belief that can help them begin moving forward.
As a Project Worker, you’ll hold a caseload and build purposeful, trusting relationships with clients. You’ll complete assessments, develop person-centred support and safety plans, and help people identify goals that feel meaningful and achievable to them. This could include supporting someone to improve their health, address substance use, manage their accommodation, strengthen their daily living skills or reconnect with services and opportunities in their community.
You’ll be there when situations become challenging, responding calmly to risk, safeguarding concerns and periods of crisis while continuing to recognise each person’s strengths and potential. Working closely with colleagues and external partners, you’ll advocate for clients, coordinate joined-up support and help remove the barriers that have previously prevented them from accessing the help they need.
This is a hands-on and varied role where no two days will look the same. Alongside direct support, you’ll contribute to the safe and effective running of the accommodation, maintain clear and accurate records and help create an environment where clients are treated with dignity, respect and hope. You’ll also receive ongoing training, reflective practice and development opportunities to strengthen your skills and build your future career within SHP.
The working rota for this post is Monday - Friday, with no weekend shifts. The rota will consist of a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm).
About you:
- You know how to meet people where they are, building trust with people who may be facing homelessness, mental health challenges, substance use, trauma or other complex needs.
- You bring patience, creativity and warmth to your work, especially when someone has been let down by services before or needs time to feel safe accepting support.
- You’re confident holding a caseload, but you never lose sight of the person behind the support plan — their strengths, choices, goals and hopes for the future.
- You understand that progress rarely happens through one service alone, and you’re ready to work closely with health, social care, housing and criminal justice partners to help people get the right support.
- You believe recovery looks different for everyone, and you’re motivated by helping people build confidence, independence and a more stable life at their own pace.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 20th September at midnight
Interview date: Tuesday 29th September online via Microsoft Teams
Please note there will be a second stage interview in service in Islington for suitable candidates.
This post will require an Enhanced DBS check (processed by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Are you a creative person looking for role where you can make a lasting difference to people experiencing homelessness in Oxford?
This post is offered as a 12 month fixed term contract until 11 October 2027, or secondment for internal staff (maternity cover)
We are looking for a Complex Caseworker to join our Rough Sleeper team in Oxford who provide intensive support to people with complex needs experiencing homelessness. This passionate team offer person centred support service to help people who require a specialist intervention approach to support them through the transition from rough sleeping into sustainable accommodation.
In this role you will work collaboratively with the Rough Sleeper Navigator Coordinator and Outreach team as well as relevant partner agencies in Oxford to deliver sustainable outcomes to clients.
- You will advocate for clients who have been some of the most marginalised in the local area, to make a real and long lasting difference to their recovery.
- You will be responsible for overseeing a caseload of clients and providing day to day support to clients with their transition from the streets into accommodation and independent living with a strong focus on tenancy sustainment and rescue.
- This includes working with people on health, housing, employment and training support. You will be given support to build strong relationships with a range of other services to find creative and sustainable routes to recovery for clients.
- You’re typical working hours will be Monday – Friday, with flexibility to work outside of these hours at times to support the team through SWEP.
About you
Above all we are looking for people who share our values; who are passionate about supporting our clients to sustain their recovery. Even if you don’t think you match 100 % of the criteria, we would still like to hear from you as we value transferable skills. Potential can be equally as important as experience, so if you think you have what it takes, please do apply!
- If you have good communication skills, with the ability to network and build effective relationships with a variety of people,
- You should have a good working understanding of supporting vulnerable with complex needs, such as substance use, mental and physical health issues, and the ability to understand the difficulties they experience in accessing services that full meet their needs.
- We will provide you with support, supervision and training so that you can develop the necessary skills to offer a high quality service to clients.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 23 September 2026
Interview and assessments on 6-9 October 2026
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Do you want to get out there and work in a role where you will support an end to rough sleeping in Bristol?
St Mungo’s Bristol Street Outreach Team will be recruiting to a number of Outreach Worker roles as part of an increased number of opportunities across rough sleeping services. This could include working with focused groups of clients including those residing in vehicles on the roadside or people who have been rough sleeping for a particularly long time, some of whom are part of the ‘Target Priority Group (TPG)’.
Our belief is that rough sleeping is an intrinsically harmful and dangerous activity both for the individual and for the wider community. Therefore, we take a proactive and assertive approach to supporting people away from this activity. Our aim is to support people to recover from the effects of rough sleeping and move away from a street lifestyle permanently.
Working as an Outreach Worker you will:
- Work with people who are rough sleeping to assess their needs and deliver a person-centred support that meet peoples individual needs and connect them to suitable housing options. This could also include working alongside people who are residing in vehicles on the roadside.
- Balance time in the community, on Outreach, working with people where they are sleeping or spending their days, alongside time in the office completing administrative tasks and attending meetings.
- Help people access vital services like healthcare, substance use support, and adult social care.
- Work in partnership with multi-disciplinary teams and agencies across the city to meet client’s individual needs.
It’s not always an easy job, but the opportunity to work with different people every day, helping individuals experiencing homelessness and the local community end the harms of rough sleeping can be highly rewarding.
You will work on a weekly shift rota including mornings, evenings, weekends and bank holidays. This helps us to ensure we are available to support people experiencing homelessness when they need us the most. Shifts can vary particularly during periods of extreme weather.
About you
We are always on the lookout for people who share our ambitions. You don’t need direct experience to succeed in these rewarding roles; if you are ready to get out there and support our clients, we encourage you to apply!
- You will have good communication skills with the ability to network and build effective relationships with a variety of people, a good understanding of the complex issues faced by homeless people and the difficulties they experience in accessing services.
- If you think you have the resilience and patience to work with people who may have complex needs and challenging behaviour, we will provide you with the tools and training to support clients to end rough sleeping for good.
- Due to the nature of this role a full UK or equivalent driving license is desirable for this post, and/or competency in cycling.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 24 September 2026
Interview and assessments on: 5-6 October 2026
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
About the role:
As a Project Worker at our Stacey Street service in Islington, you’ll support adults who have experienced homelessness or rough sleeping to rebuild stability and move towards independent living. This is a hands-on role in a busy hostel environment where no two days are the same.
You’ll work directly with residents who may be navigating challenges linked to mental health, substance use, trauma or contact with the criminal justice system. Through strengths-based support planning and clear risk management, you’ll help individuals identify goals, overcome barriers and take practical steps forward. From supporting someone to engage with treatment, to sustaining a tenancy or accessing training and employment, your work will focus on realistic, sustainable progress.
Day to day, you’ll build trusted relationships whilst maintaining professional boundaries. You’ll collaborate with internal teams and external partners to coordinate the right support at the right time, ensuring residents are prepared for successful move-on. You’ll keep accurate records, respond calmly in challenging situations and contribute to a psychologically informed environment where people feel respected and motivated to change.
This role is about creating momentum. By helping residents move from crisis towards stability, you’ll play a key part in freeing up hostel spaces for others in urgent need and strengthening SHP’s mission to end homelessness for good. If you’re resilient, person-centred and motivated by seeing people take meaningful steps forward, this is your opportunity to make a tangible impact every day.
About you:
- A non-judgemental approach to working with multi-disadvantaged clients and to promote a strengths-based approach.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
- Experience helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
- Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
- Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing Date: Sunday 27th September at midnight
Interview date: Tuesday 6th October at our Stacey Street service in Islington
Please note there will be a second stage interview in Islington for suitable candidates
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a compassionate, confident and experienced Liaison and Diversion Team Lead to provide day-to-day leadership for our Liaison and Diversion outreach team in Surrey.
Working in partnership with Surrey and Borders Partnership NHS Foundation Trust, you will support the delivery of high-quality, safe and effective services for vulnerable people who have come into contact with the criminal justice system. This is a varied and rewarding role, combining operational leadership, staff supervision, partnership working and a reduced caseload of complex and high-risk clients.
You will lead and support a team of practitioners, help manage service performance and quality, and work closely with health, social care, criminal justice and voluntary sector partners to improve outcomes for people experiencing mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity and other complex needs.
We are looking for someone who can bring strong leadership skills, sound judgement, and a commitment to trauma-informed, recovery-focused and person-centred practice. In return, you will be part of an organisation that values Kindness, Integrity and Commitment, and is committed to improving health, wellbeing and life opportunities for people across Surrey.
Location: Frimley Park Hospital, Guildford
Salary: £32,680
Hours: 35 hours per week
Contract: type: Permanent
Key responsibilities:
Leadership and Operational Management
- Provide day-to-day leadership and operational oversight of the Liaison and Diversion team.
- Support the recruitment, induction and development of staff and volunteers.
- Conduct regular supervision, appraisal and performance reviews for team members.
- Support staff wellbeing and promote a positive, inclusive and psychologically safe working environment.
- Provide management cover and deputise for the Catalyst Senior Manager when required.
- Lead team meetings and case discussions.
- Support the implementation of organisational policies, procedures and best practice guidance.
- Monitor staffing capacity and workload allocation to ensure safe and effective service delivery.
Clinical and Case Management
- Hold a complex caseload requiring enhanced intervention, multi-agency coordination and risk management.
- Support staff in managing complex cases involving mental health difficulties, substance misuse, homelessness, learning disabilities, neurodiversity, safeguarding concerns and social vulnerability.
- Formulate support and risk management plans.
- Ensure safeguarding concerns are identified, escalated and managed in accordance with local safeguarding procedures.
- Support clients to access appropriate health, mental health, housing, welfare, treatment, recovery and community support services.
- Promote recovery-focused and trauma-informed practice across the service.
- Ensure service users are supported to engage effectively with criminal justice processes and community services
Partnership and Stakeholder Engagement
- Develop and maintain effective working relationships with Police, Courts, Probation, Youth Justice Services, NHS organisations, Local Authorities and voluntary sector partners.
- Represent Catalyst and the Liaison and Diversion Service at internal and external meetings.
- Promote integrated working across health, criminal justice and community services.
- Support the development of pathways that improve outcomes for vulnerable individuals.
- Facilitate joint working and information sharing arrangements in accordance with GDPR and information governance requirements.
- Act as a key contact for partner agencies and support the resolution of operational challenges
Service Development and Quality Improvement
- Support the Catalyst and SABP Service Managers in developing and improving service delivery.
- Contribute to service reviews and quality improvement projects.
- Identify gaps in local provision and support the development of new partnerships and initiatives.
- Promote innovation and evidence-based practice across the service.
- Participate in contract monitoring and performance reporting processes.
- Support the development of community resources that enhance recovery, diversion and social inclusion
Performance and Governance
- Monitor service activity and outcomes to ensure contractual and organisational requirements are achieved.
- Ensure accurate and timely recording of client information on case management systems
- Carrying out service audits, and following thought to ensure all requirements are met.
- Maintain compliance with information governance, confidentiality, safeguarding and data protection requirements.
- Prepare reports, performance information and outcome data as required.
- Ensure all team members maintain accurate case records and complete mandatory training requirements.
- Contribute to risk management and incident reporting processes
About the organisation
Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.
About you
Essential:
- Minimum of 3 years’ experience working with adults with complex needs, such as mental health difficulties, substance misuse, homelessness, neurodiversity, learning disabilities or offending behaviour.
- Experience of providing supervision, mentoring or line management to staff.
- Experience of working in partnership with multiple agencies and services.
- Experience of managing complex and high-risk cases.
- Knowledge of mental health, substance misuse and social vulnerabilities.
- Understanding of safeguarding legislation and practice.
- Knowledge of risk assessment and risk management.
- Good understanding of information governance, consent, confidentiality and GDPR.
- Understanding of trauma-informed and recovery-focused approaches.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to build and maintain effective partnerships.
- Ability to analyse complex information and make sound decisions.
- Ability to manage competing priorities and workloads.
- Strong report-writing and record-keeping skills.
- Competent in Microsoft Office and electronic case management systems.
- Demonstrates integrity, accountability and professionalism.
- Committed to social inclusion and reducing inequalities.
- Able to work independently and as part of a multidisciplinary team.
- Resilient and adaptable in challenging situations.
- Committed to continuous learning and professional development.
Desirable:
- Degree, diploma or professional qualification in Mental Health, Social Work, Psychology, Counselling, Criminal Justice, Health and Social Care or a related field.
- Leadership or management qualification.
- Understanding of the Liaison and Diversion model and criminal justice pathways
Benefits
- 26 days annual leave plus bank holidays (increasing with service)
- Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
- Birthday leave, employee discounts, and flexible working where possible
- Supportive probation, sick pay after probation, and wellbeing/EAP resources
Safeguarding & Checks
- This role is subject to a basic DBS check.
- A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
- All applicants must have a valid right to work in the UK
Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.
We welcome requests for reasonable adjustments at any stage of the process.
Please note that we may close this vacancy early if we receive a high volume of suitable applications.
Permanent | Full-time
Salary: £58,560 – £71,480 per annum
Hours: 35 per week
Location: Home-based with regular national travel
Job reference number: 1766
Help shape the future of Cranstoun’s services
Cranstoun is a social justice and harm reduction charity supporting and empowering people to live healthier and safer lives. Each year, we support more than 45,000 people through services including substance use, criminal justice, domestic abuse, housing and services for children and young people.
Following a successful five-year strategy and significant growth, we remain ambitious about the difference we can make. As we enter our next phase, we are investing in the leadership and operational capability needed to support our continued development. We are now recruiting an Assistant Directors of Service to join our senior management team.
This is a significant senior leadership role offering the opportunity to lead substantial service portfolios while helping shape how Cranstoun’s services are led and delivered across the organisation.
The role
Reporting to the Director of Operations, you will lead a substantial portfolio of complex commissioned services and senior operational managers.
You will lead eight services with nine direct reports, spanning substance use and services for children and young people. You will have clear accountability for ensuring services are safe, effective and well-led, with strong contractual performance, financial sustainability and positive outcomes for the people and communities we support.
You will provide operational grip and evidence-based assurance, strengthen safeguarding and management accountability, build effective relationships with commissioners and partners, and ensure risks and underperformance are identified, escalated and addressed early.
You will also work collectively with fellow senior operational leaders to embed a One Cranstoun approach, strengthening common standards, sharing learning, developing leadership capability and improving quality and resilience across our services.
What you will be accountable for
As an Assistant Director, you will take senior operational accountability for:
- Safe, effective and well-led services – ensuring strong safeguarding, quality, operational risk management and service user outcomes.
- Contractual performance – ensuring services deliver against contractual requirements and KPIs, with strong commissioner relationships and timely action to address underperformance.
- Financial sustainability – maintaining strong financial oversight, effective workforce management and oversight of the sustainability of individual contracts.
- Evidence-based assurance – using reliable performance, quality, workforce and financial information to identify risks and drive improvement.
- Collective organisational leadership – working beyond individual portfolio boundaries to build consistent standards, stronger leadership and shared ways of working across Cranstoun.
You will lead and develop senior operational managers, set clear expectations and create a culture in which support and accountability operate together.
You will also lead and contribute to service mobilisation, transformation, workforce planning and continuous improvement.
Who we are looking for
We are looking for established senior operational leaders with substantial experience leading complex commissioned services and geographically dispersed teams.
You will bring a strong track record of:
- leading safe, high-quality services for people with complex needs;
- safeguarding, quality and operational risk management;
- contract and performance management;
- managing significant service budgets and improving financial performance;
- building effective relationships with commissioners, regulators and strategic partners;
- leading service improvement, mobilisation and organisational change;
- developing senior operational managers and addressing underperformance; and
- using performance, quality, workforce and financial information to provide assurance and drive improvement.
You will need to combine strategic leadership with operational pragmatism, understanding the detail when necessary while maintaining oversight of performance, risk, quality and sustainability across a complex portfolio.
Above all, we are looking for collaborative, credible and values-led leaders who can support and challenge in equal measure, build leadership capability and bring people together around common standards and organisational priorities.
Specialist experience
For this role, significant senior leadership experience within substance use services is essential, including experience of leading CQC-regulated provision and maintaining high standards of quality, safety and regulatory compliance.
You will also need a strong understanding of safeguarding and the governance required to deliver safe and effective services for children and young people. Direct operational experience of Children & Young People services would be valuable, but we are equally interested in candidates who can demonstrate strong safeguarding and CYP governance experience alongside substantial substance use leadership.
This permanent appointment offers the opportunity to provide long-term leadership to a significant portfolio and help shape the future development of Cranstoun’s services.
Be part of Cranstoun’s next chapter
Our successful five-year strategy has seen Cranstoun grow considerably, extending our reach and the range of services we provide. We remain ambitious and innovative, committed to developing services that respond to the changing needs of people and communities.
As we look to the future, we are investing in the leadership, operational capability and organisational infrastructure needed to support our continued development, strengthening operational governance, consistency and assurance across our services.
This role offers the opportunity to do more than manage established portfolios. You will help shape the future of our services and build an Operations Directorate characterised by high standards, clear accountability, collaboration and continuous improvement.
Find out more
Please refer to the accompanying recruitment pack for the full Job Description, Person Specification and details of the application process.
Please note: All posts are subject to an Enhanced DBS check.
How to Apply:
For more details and to apply, please visit our website via the apply button. Please quote the appropriate Job Ref in all correspondence.
Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Closing date: Sunday 20 September 2026.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
Registered Charity No: 1061582
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a compassionate and motivated Assertive Outreach Worker to join our Liaison and Diversion Service. Working alongside criminal justice, health and community partners, you will support vulnerable people with mental health needs, learning disabilities, substance misuse issues and other complex challenges to access the services they need. Through person-centred outreach and practical support, you will help individuals improve their wellbeing, reduce barriers to engagement and achieve positive outcomes at a crucial point in their lives.
Catalyst Support, in partnership with Surrey and Borders Partnership NHS Foundation Trust, provides the Liaison and Diversion Service across Surrey. The service aims to identify and support vulnerable people of all ages at the earliest opportunity when they come into contact with the criminal justice system. This includes individuals experiencing mental health difficulties, learning disabilities, substance misuse issues and other vulnerabilities.
As an Assertive Outreach Worker, you will provide person-centred, community-based support to individuals following assessment by the Liaison and Diversion team. You will work closely with health, social care and criminal justice partners to help people access appropriate services, improve their health and wellbeing, and address the challenges that may place them at risk of further involvement in the criminal justice system.
The role involves engaging individuals within their local communities, supporting them to achieve their goals, reducing barriers to accessing support, and promoting positive outcomes. Through collaborative working and practical interventions, you will contribute to improved decision-making within criminal justice partnerships while helping vulnerable individuals access the support they need to move forward positively
Location: Farnham Road Hospital, Guildford
Salary: £29,220
Hours: 35 hours per week
Contract type: Permanent
Key responsibilities:
- To work with Liaison and Diversion colleagues in locality criminal justice settings to engage with individuals following assessment
- To actively engage with clients in their local community to support the client achieve their goals following assessment
- To conduct continuous risk assessments and develop and update risk management plans with partners
- To adhere to all the policies and practices of the Liaison and Diversion service
- To provide advice, information and appropriate harm reduction advice based on an individual’s needs
- To support the client to engage with key local services to improve their health and wellbeing e.g. primary care, housing, benefits etc.
- To jointly work with the client’s other support workers to ensure client meets any criminal justice requirements
- To transport clients to appointments as required and support clients at assessments and ongoing appointments, where appropriate and if needed
- To develop joint working arrangements with key local services, attend joint assessments if required and attend partnerships meetings
- To support individuals to find employment, undertake training, access support services, and cultivate positive social networks
- To keep up-to-date records, data and outcomes in line with the service contract
About Catalyst Support
Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.
About you
- You have experience supporting adults with complex needs, including mental health, substance misuse, learning disabilities, homelessness or housing challenges.
- You are passionate about helping vulnerable people achieve positive outcomes and improve their wellbeing.
- You can build trusting relationships and engage people in their communities using a person-centred approach.
- You have experience of risk assessment, risk management and safeguarding.
- You understand harm reduction approaches and can provide practical, tailored support.
- You work effectively with a range of services and professionals, including health, housing, employment and criminal justice partners.
- You are confident working independently while also contributing to a multidisciplinary team.
- You have strong communication skills and can maintain accurate, confidential records.
- You are organised, resilient and able to manage a varied workload.
- You are able to work flexibly and travel across Surrey as required.
- You share our values of kindness, integrity and commitment to supporting wellness.
- You are committed to ongoing learning and professional development.
- Ideally, you hold a qualification in counselling, psychology, social work, probation, mental health, learning disabilities, or Health and Social Care.
Benefits
- 26 days annual leave plus bank holidays (increasing with service)
- Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
- Birthday leave, employee discounts, and flexible working where possible
- Supportive probation, sick pay after probation, and wellbeing/EAP resources
Safeguarding & Checks
This role is subject to a basic DBS check.
A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
All applicants must have a valid right to work in the UK
Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.
We welcome requests for reasonable adjustments at any stage of the process.
Please note that we may close this vacancy early if we receive a high volume of suitable applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
Looking for a rewarding career where you can make a real difference?
Join our team at HMP Channings Wood as a Recovery Coordinator and help people overcome challenges, reduce the impact of drug and alcohol use, and take positive steps towards recovery.
You'll work closely with individuals throughout their recovery journey, providing tailored support, delivering interventions, facilitating group sessions, and helping people access the services they need to achieve lasting change.
Experience in substance misuse, criminal justice, mental health, social care, or a related field is beneficial, but we're equally interested in people with strong transferable skills, a passion for supporting others, and a commitment to making a difference.
This is an exciting time to join us. HMP Channings Wood is preparing for a significant prison expansion, creating opportunities for development, progression, and future career growth within a growing service.
If you're looking for a role with purpose, where you can empower people to build healthier, more positive futures, we'd love to hear from you.
Where: HMP Channings Wood
Hours: 37.5 per week
Contract Type: Permanent
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
This is a rolling recruitment campaign and applications will be reviewed as they are received. The vacancy will close once a suitable candidate has been appointed, so early applications are encouraged.
Responsibilities
Looking for a Rewarding Career Where You Can Make a Real Difference?
As a Recovery Coordinator at HMP Channings Wood, you'll support people to overcome challenges, reduce the impact of drug and alcohol use, and take positive steps towards recovery.
You'll work closely with individuals throughout their recovery journey, helping them identify goals, access support, build resilience, and make sustainable changes that improve their health and wellbeing.
Experience in substance misuse, criminal justice, mental health, social care, or a related field can be beneficial, but we're equally interested in people with strong transferable skills, a passion for supporting others, and a commitment to making a difference.
Why Join Us?
This is an exciting time to join our team. HMP Channings Wood is preparing for a significant prison expansion, and our service will grow alongside it to support an increasing prison population.
Joining us now means becoming part of a growing team with exciting opportunities for development, progression, and future career growth.
What You'll Do
- Carry out assessments and develop personalised recovery plans.
- Support individuals throughout their recovery journey.
- Deliver one-to-one interventions and facilitate group sessions.
- Help reduce drug and alcohol-related harm and promote healthier lifestyles.
- Signpost and refer individuals to appropriate support services.
- Advocate on behalf of service users to improve access to support.
- Work collaboratively with prison staff, healthcare teams, and partner organisations.
- Support people to build confidence, resilience, and independence.
- Monitor progress and review outcomes to support positive change.
What We're Looking For
You might be a great fit if you:
- Enjoy helping and supporting others.
- Communicate effectively and build positive relationships.
- Can motivate and engage people who may be reluctant to access support.
- Are organised and able to manage competing priorities.
- Work well independently and as part of a team.
- Have a proactive, solution-focused approach.
- Are committed to learning and developing your skills.
Experience in substance misuse, criminal justice, mental health, social care, healthcare, community work, counselling, coaching, mentoring, or related services is welcomed but not essential. We value attitude, motivation, and transferable skills and will provide support to help you develop in the role.
What We Offer
- 25 days annual leave capped at 30 days.
- Paid weekly Wellbeing Hour.
- Pension scheme and employee wellbeing support.
- Discounts on shopping, travel, and entertainment.
- Ongoing training and career development opportunities.
Join Us
At Change Grow Live, we believe everyone deserves the opportunity to change, grow, and live life to its full potential.
Apply today and help people take positive steps towards recovery, wellbeing, and a brighter future.
This is a rolling recruitment campaign and applications will be reviewed as they are received. The vacancy will close once a suitable candidate has been appointed, so early applications are encouraged.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
A note about using AI in your application
AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.
We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.
There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£28,557.79 - £32,802.41)
Closing Date
25/11/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About WSUP
Woolwich Service Users Project is a charity based in central Woolwich, supporting people experiencing homelessness, poverty, poor mental health, addiction, social isolation and multiple disadvantage. WSUP provides a welcoming, non-judgemental, open-access community space where guests can access practical support, health and wellbeing services, specialist advice, and trusted relationships.
Our work is rooted in lived experience, dignity and relational support. We meet people where they are, offering both immediate relief and pathways into longer-term stability, recovery and community connection. WSUP works closely with local and national partners across health, housing, recovery, advice and community wellbeing to reduce health inequalities and improve outcomes for people who often face barriers to mainstream services.
Purpose of the Role
The Health Coordinator will lead and develop WSUP’s health coordination offer, ensuring that guests can access timely, appropriate and compassionate support around physical health, mental health, addiction, sexual health, primary care, housing-related health needs and wider wellbeing.
The postholder will provide structured triage, one-to-one support, casework, referrals and follow-up for guests experiencing complex needs. A key part of the role will be helping people who are not currently engaged with statutory or mainstream services to reconnect with healthcare, housing, welfare and specialist support.
The Health Coordinator will also play a key role in developing and overseeing WSUP’s women’s service provision, including Women’s Wednesday. This will include coordinating health and wellbeing support, strengthening referral pathways for women, supporting peer-led activity, promoting safety and inclusion, and ensuring the service responds to the needs of women experiencing homelessness, domestic abuse, poor mental health, addiction, temporary accommodation, poverty, social isolation or resettlement barriers.
The postholder will also support female residents linked to women’s accommodation and community-based support pathways in Greenwich, helping them access WSUP’s trusted community hub, women-only provision, health coordination, practical support, peer connection and specialist referrals at a pace that feels safe and appropriate.
Key Responsibilities
1. Health Coordination and Casework
· Provide a welcoming, trauma-informed and non-judgemental first point of contact for guests seeking health and wellbeing support.
· Carry out structured triage conversations to identify health, housing, safety, safeguarding, mental health, addiction, income, resettlement and practical support needs.
· Support guests to register with GPs, attend appointments, understand health information and navigate primary care services.
· Coordinate access to health interventions delivered through WSUP and partner agencies, including Hepatitis C testing, TB screening, dental support, eye care, sexual health services, mental health outreach and addiction recovery pathways.
· Support guests to access sexual health testing and referrals, mental health referrals, substance misuse support, welfare advice navigation and warm referrals into appropriate specialist services.
· Make appropriate referrals to statutory, voluntary and specialist services, including housing, mental health, substance misuse, domestic abuse, welfare advice, safeguarding and emergency support.
· Maintain regular follow-up with guests who may miss appointments, disengage or require repeated encouragement to access support.
· Maintain accurate, confidential and GDPR-compliant records using WSUP’s case management systems.
2. Development of Women’s Service Provision
· Lead the development and day-to-day oversight of WSUP’s women’s service provision, including Women’s Wednesday.
· Ensure Women’s Wednesday provides a safe, welcoming, women-only, low-barrier community support space offering peer support, health coordination, wellbeing activities, welfare advice and community connection.
· Work with women using WSUP services to co-produce activities and shape the ongoing development of the women’s programme.
· Identify and respond to the specific needs of women experiencing homelessness, domestic abuse, unsafe housing, temporary accommodation, poor mental health, substance misuse, poverty, trauma, isolation or resettlement barriers.
· Develop clear pathways into specialist support for women, including domestic abuse services, sexual health services, mental health support, substance misuse services, housing advice, welfare advice, safeguarding provision and emergency support.
· Provide a trusted community hub for women who may not yet feel ready to engage with formal casework or statutory services.
· Help women reduce isolation, build confidence, sustain community connections and gradually move towards more formal support where appropriate.
· Monitor attendance, outcomes, feedback and emerging needs within the women’s service and report learning to WSUP’s leadership team.
· Promote a psychologically safer environment for women who may have experienced trauma, stigma, exploitation, violence, exclusion or previous negative experiences of services.
3. Partnership Working
· Build and maintain effective working relationships with local health, housing, recovery, advice, mental health, domestic abuse, women’s services and community partners.
· Act as a key link between WSUP guests and external services, helping partners deliver support in a trusted community setting.
· Support partner clinics, drop-ins and outreach sessions hosted at WSUP.
· Coordinate warm referrals into specialist services and follow up with guests and partners where appropriate.
· Attend relevant meetings, case discussions and multi-agency forums where appropriate.
· Represent WSUP professionally and promote the organisation’s relational, dignity-led and trauma-informed approach.
· Identify gaps in provision and work with WSUP leadership to develop new partnerships that respond to guest needs, including the needs of women accessing WSUP’s women-only provision.
4. Peer Support and Co-production
· Work alongside volunteers with lived experience to provide safe, relational and purposeful support.
· Help ensure peer volunteers understand safeguarding, boundaries, confidentiality, lone-working and referral procedures.
· Contribute to volunteer briefings, debriefs and reflective practice where relevant.
· Support quarterly co-production sessions with women using WSUP’s provision, enabling them to shape activities, share feedback and identify gaps in support.
· Ensure feedback from guests and women using the service informs programme development, partnership working and service improvement.
· Promote lived experience as a valued part of WSUP’s approach while ensuring appropriate support, supervision and boundaries are in place.
5. Monitoring, Evaluation and Reporting
· Record triage, referrals, casework activity, attendance, outcomes and follow-up actions accurately.
· Monitor attendance, health and welfare triage, referrals, partner services accessed, peer-support activity, safeguarding concerns, guest feedback and outcomes.
· Collect feedback from guests, including women using Women’s Wednesday, to inform service development.
· Contribute to internal reporting, case studies, impact evidence and partnership updates.
· Use data and lived experience feedback to identify trends, unmet needs and service improvement opportunities.
· Support WSUP’s Community Pulse approach by ensuring guest voice and co-production are embedded in health and women’s service development.
Person Specification
Essential Experience
· Experience of working with people facing homelessness, rough sleeping, poverty, mental health challenges, addiction, trauma, domestic abuse, migration issues, social exclusion or multiple disadvantage.
· Experience of providing one-to-one support, triage, casework, advocacy, signposting or referral support.
· Experience of working with health, housing, mental health, substance misuse, domestic abuse, welfare or community support services.
· Experience of managing risk, safeguarding concerns and sensitive personal information.
· Experience of working in a person-centred, strengths-based and non-judgemental way.
· Experience of supporting or developing services for women, particularly women affected by trauma, homelessness, domestic abuse, poor mental health or complex needs.
· Experience of working with volunteers, peer supporters or people with lived experience is desirable but not essential.
Essential Knowledge and Skills
· Good understanding of health inequalities and the barriers faced by people experiencing homelessness or multiple disadvantage.
· Ability to build trust with people who may have had poor experiences of statutory or mainstream services.
· Strong communication, listening and interpersonal skills.
· Ability to work calmly and confidently with people in distress or crisis.
· Good understanding of safeguarding adults, confidentiality, professional boundaries and GDPR.
· Ability to coordinate referrals and liaise effectively with external agencies.
· Good organisational skills, including the ability to manage competing priorities and maintain accurate records.
· Commitment to equality, diversity, inclusion and anti-discriminatory practice.
· Understanding of trauma-informed practice and psychologically informed environments, or willingness to undertake training.
· Understanding of the importance of women-only spaces, safety, choice and trust when working with women affected by trauma or multiple disadvantage.
Desirable Experience, Knowledge and Qualifications
· Experience of working in a women-only or gender-responsive service.
· Experience of co-production, peer support or lived experience-led service design.
· Experience of using case management systems
· Knowledge of services and referral pathways in Greenwich and South East London.
· Lived experience relevant to WSUP’s work
A community free from hardship and housing instability.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you make a difference for Carers in Wandsworth?
We are currently offering a rewarding opportunity for a motivated and proactive individual to join our friendly and dynamic team and organisation.
Our Charity:
We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caringroles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate,often helping Carers through difficulttimes.
Benefits of working for Wandsworth Carers’ Centre:
- Friendly team and working environment
- Hybrid on completion of induction period with a mininum 60% office based
- Annual leave starts at 31 days increasing to 36 days plus bank and public holidays
- Contributory company pension
- Ongoing training and development opportunities
- Employee assistance program offering 24/7 support
The role:
This role involves one-to-one support for unpaid Carers who support people with various support needs including physical health needs and substance misuse needs.
Skills and experience:
The successful applicant will have outstanding organisational and communication skills, be confident at supporting people on a one-to-one basis, including providing information and advice, listening support and advocacy. They will be able to manage conflicting demands with tight deadlines, be a key team player and committed to working with Carers and volunteers.
They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers.
Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.
Our mission is to improve the quality of life for Carers and people affected by caring responsibilities.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Community Support Worker will provide direct, practical and person-centered support to mentees approaching release from prison and after release into the community. Working under the direction of the Project Manager, the post-holder will help mentees identify priorities, develop and progress action plans, access appropriate services and maintain engagement during a period of significant transition.
This is a front-line resettlement and community support role. The post-holder will work alongside mentees, volunteer mentors, prison and probation colleagues and community services to reduce barriers to stability, support safe mentoring relationships and help mentees progress towards realistic goals.
The role requires someone who can build trust while maintaining clear professional boundaries, work confidently across prison and community settings, manage a varied caseload, respond proactively to changing needs and escalate safeguarding or risk concerns appropriately.
Key relationships
· Project Manager and Service Delivery Director.
· Other Trailblazers staff and project colleagues.
· Volunteer mentors and prospective volunteers.
· Mentees and, where appropriate, family members or other community support networks.
· Prison staff, including resettlement, offender management and other relevant departments.
· Probation practitioners and other statutory services.
· Community organisations, accommodation providers, DWP / Jobcentre Plus, employers, education and training providers, health and substance misuse services and other local partners.
Trailblazers’ mission is to reduce re-offending and inspire new futures for young men (18-35) leaving prison.
The client requests no contact from agencies or media sales.
Homeless Support Worker
Southampton Street Intensive Hostel
42 Hours per week, Permanent
Working a rota of 3 days on 3 days off – 8am – 8pm
Salary: £29,453 per annum (calculated for 42 hours per week; equivalent to £25,947 FTE for 37 hours)
About Us
This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.
Make a real difference where it matters most. Come join SSJ as a Homeless Support Worker.
The Impact You'll Make
Working in our 24/7 intensive homelessness accommodation, you will provide critical life skills and housing-related support to individuals with complex needs. Your core focus will be on driving key outcomes—such as improving daily living skills, boosting self-esteem, enhancing long-term health, and encouraging engagement with support services and meaningful occupation.
Your daily responsibilities will include:
- Promoting Harm Reduction & Health: Facilitating harm minimisation (including needle exchange procedures and Naloxone administration) and encouraging healthy lifestyle choices.
- Teaching Basic Life Skills & Housing Management: Supporting residents with budgeting, tenancy processes, breakfast preparation, and maintaining personal/communal hygiene.
- Key-Work & Support Planning: Assisting with risk assessments, updating case notes/IT systems, logging maintenance requests, and coordinating room clearances and turnarounds.
- Providing Essential Emotional & Community Support: Offering empathy and stability while helping residents access volunteering, training, or opportunities like selling The Big Issue.
- Maintaining Safety: Carrying out regular welfare checks, reporting safeguarding concerns, and handling incoming rent/petty cash in line with financial procedures.
Who We're Looking For
We are searching for someone with a compassionate approach who can deal with difficult or challenging behaviour calmly, effectively, and professionally.
Essential Qualities, Skills & Knowledge
- Communication & IT Skills: Ability to listen, build positive relationships, and maintain accurate records (case notes, handover logs, emails) using IT systems.
- Adaptability & Initiative: Able to work flexibly on a 12-hour shift rota, respond effectively to emergencies, and manage time well within a team.
- Empathy & Awareness: A genuine sense of humor, dynamic understanding of equality and diversity, and strict adherence to professional boundaries.
- Key Domain Knowledge: Understanding of mental health, substance use, lone working, and adult safeguarding/protection.
Desirable Experience
- Prior experience working with individuals with histories of homelessness, mental health problems, or substance misuse in a residential or supported housing environment.
What we can offer you
We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:
- A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
- Flexible working options
- Buying additional annual leave
- Comprehensive induction and training
- Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
- Company cycle to work scheme
- Discounted laptops and computers with Jamie’s Computers
- Electric Card Scheme
- Blue Light Card
SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.
At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website
Please note - We are unable to provide sponsorship for this role.
Closing Date: Friday 4th September 2026
Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.
Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.
Supporting people experiencing homelessness or at risk of homelessness
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our Housing First team and make a lasting difference to people experiencing homelessness and multiple, complex needs. As a Housing First Worker, you will provide personalised, trauma-informed support to individuals in their own homes, helping them build independence and sustain long-term tenancies. You will develop person-centred support and safety plans, manage risk, work closely with partner agencies and build strong support networks around each resident. Using a compassionate, strengths-based approach, you will empower people to achieve their goals, connect with their communities and create lasting positive change.
Main Purpose Of Job:
The Housing First Worker is part of a small dynamic team delivering a personalised, trauma informed support service to people with complex needs facing multiple exclusions in line with Housing First principles to create long term sustainable tenancies by increasing independence and maximising connectivity with the local community.
Please use the link below to learn more about the principles of Housing First:
The Principles of Housing First | Homeless Link
Main Areas Of Responsibility:
- Deliver wrap-around intensive, trauma informed support to people with multiple and complex issues within their own independent tenancies.
- Maintain accurate up to date records of progress against individual support plans, safety plans and outcome information.
- Liaise with other agencies to facilitate access to support.
- Regularly review the person-centred support plan to update, record and monitor progress of caseload.
- Build and maintain networks with staff from other stakeholders building support around eacjh of our housing first residents.
- Adhere to good practice safeguarding procedures with a positive risk-taking approach to ensure the wellbeing of vulnerable people.
- Perform robust assessments of referrals for the service to ensure the service is provided to those that meet the eligibility criteria.
- Promote, and encourage peer involvement within the service.
- Complete dynamic risk assessments and maintain own safety by following lone working procedures.
- Comply with Homeless Oxfordshire’s policies and procedures.
- Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
- Contribute to the work of the broader team.
Safeguarding Statement:
Homeless Oxfordshire is committed to safeguarding and promoting the welfare of all adults, children and young people who are at risk of harm and that come into contact with our services. We believe that all adults, children and young people have an equal right to protection from abuse, regardless of their age, race, religion, ability, gender, language, background or sexual identity and consider the wellbeing of the vulnerable adult, child or young person is paramount. As a result, we have a robust safeguarding policy to ensure everyone is treated fairly and a whistleblowing policy to enable people raise any concerns confidentially. We expect everyone (staff, trustees, associates, volunteers and anyone working on behalf of the Company) to share this commitment and read, understand and adhere to this policy and related procedures.
Equal Opportunities:
We employ people on the basis of their abilities. We strive to attract and develop talent that is representative of our residents and all sections of the society, and do not discriminate based on of age, faith, disability, race, gender, sexuality and socio-economic, regional or cultural background. If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are opening a new detox centre and are looking for Support Workers to provide safe, compassionate, and practical support to individuals undergoing detoxification in a structured, trauma-informed environment.
Key responsibilities:
- Provide day-to-day support to clients during detox, ensuring safety, dignity, and wellbeing
- Recognise and respond to signs of withdrawal, deterioration, or crisis, escalating concerns appropriately in line with protocol
- Act as a keyworker for allocated clients, offering consistent support and engagement
- Carry out regular welfare checks and monitor clients’ physical and emotional presentation
- Support safeguarding practices and report concerns in line with policy
- Assist with drug and alcohol testing in line with training and procedures
- Support safe medication administration in line with policy and competency assessment, and report any side effects or concerns.
- Follow health & safety, infection control, and lone working procedures at all times.
- Work collaboratively with multidisciplinary professionals (e.g. nurses, clinicians, therapists) to ensure safe and effective care.
- Liaise with community services and professionals (e.g. housing, probation, recovery services) to support move-on following detox
- Maintain accurate electronic records and contribute to handovers and team communication
- Support with practical tasks as required, including maintaining clean and safe communal environments
Essential criteria:
- Experience in a support, care, or people-focused role
- Strong verbal and communication skills
- Understanding of safeguarding and willingness to follow safeguarding procedures
- Ability to recognise risk and respond appropriately, including escalation of safeguarding or medical concerns.
- Ability to build professional and supportive relationships with vulnerable individuals
- Willingness to complete mandatory training (e.g. safeguarding, first aid, de-escalation, substance misuse).
- Basic computer literacy and confidence using electronic systems
- Calm, reliable, and compassionate approach, including in challenging situations
- Willingness and ability to work across different shift patterns, including some weekends, as required by the service
Desirable:
- Experience in mental health, substance use, recovery, or related services
- Understanding of trauma-informed approaches
- Experience of key-working or supporting individuals with complex needs
- Knowledge of detox or recovery pathways
- Experience liaising with community or statutory services
- Experience working in a multidisciplinary team
We offer:
- Full training and ongoing development with scope for progression
- Supportive team environment
- Regular supervision and reflective practice
- Opportunity to be part of a new and developing detox service
This role requires working shifts, including evenings, weekends, and potentially nights.
Enhanced DBS required.
Treasures Foundation was established to provide accommodation and outreach support for women who have a history of drug abuse and offending.
