Community Services Manager - REST Hubs

Are you ready to lead something from the ground up? Help us create REST – a new daytime drop-in hub focused on recovery, support and conversations held over a good cuppa!

We are looking for a compassionate and reliable Community Services Manager to help create and lead the REST Hubs Service across Ipswich and Bury St Edmunds, ensuring the delivery of safe, high-quality and holistic support for individuals accessing the service who may be experiencing mental distress.

Located in central Ipswich and Bury St Edmunds, you will oversee both services, proactively developing both sites into recognised wellbeing hubs within their local communities, building strong partnerships and creating accessible pathways into wider wellbeing support.

You will be responsible for the operational delivery of both sites, including recruiting and managing 6 members of staff, partnership development, contract compliance and reporting, managing health & safety alongside ongoing service development in line with commissioner expectations.

At Suffolk Mind, our mission is to make Suffolk the best place in the world for talking about and taking care of mental health. 

 
Key information:

·        Hours: 37 hours per week

·        Work pattern: 9am – 5pm, Monday – Friday

·        Salary: £32,480.00 - £36,032.50 per year

·        Location: Ipswich & Bury St Edmunds

·        Transport: Driving licence and own transport is essential as travel will be required between both sites

·        Contract type: Fixed term until 31st March 2027 (subject to service contract renewal)

Why work for Suffolk Mind?

We are committed to supporting the health and wellbeing of our staff and have tailored our benefits package* to support this; we offer:

·        25 days holiday per year plus bank holidays as standard– increasing to 30 days with length of service (pro rata for part time employees)

·        Your birthday day off

·        An option to buy or sell annual leave

·        Health and dental care insurance plan

·        Occupational sick pay scheme

·        Pension scheme

·        Blue Light Card – offering discounts on 100’s of retailers both in store and online

·        Monetary reward for length of service

·        Refer a friend scheme

Plus, internal wellbeing courses, opportunities for training, flexible and hybrid working options, excellent support and job satisfaction.

Is the job for you?

Below is a brief summary of the key requirements for this role, but for more information please make sure you visit the vacancies page on our website and download the full job description and person specification.

·        Essential:

o   At least 2-3 years’ experience of working with adults in a mental health environment

o   Ability to work in high-pressure, emotionally demanding environments with people suffering mental distress

o   Full valid UK driving license and own transport

o   Enhanced & Adult’s Barred DBS check (arranged by Suffolk Mind)

·        Desirable:

o   Qualification in mental health e.g. DipSW, RMN, NVQ3, Cert 3, Human Givens diploma, Counselling or equivalent

o   Good listening and people skills, especially supporting staff in complex situations

o   Experience in recruiting, setting up and managing teams

o   Experience in working with a similar REST or equivalent service

If you are looking to use your skills towards a career where your need for meaning and purpose are met, then come and join our team.

To apply, please complete a Suffolk Mind Application form by visiting our website, select ‘get involved’ from the top menu then ‘vacancies’ in the drop down list.

Closing date for applications:   midnight Sunday 10th May 2026

We reserve the right to close this job advert once a suitable a candidate has been found, therefore successful candidates may be contacted to interview at any time throughout the advertising process and would encourage you to apply as soon as possible.

Interviews date: week commencing 18th May 2026

Interview questions may be sent in advance of interview.

We aim to let all applicants know the status of their application within 4 weeks from closing.

Unfortunately, we are unable to offer sponsorship on this role.

Please complete our Equality and Diversity Survey here.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

NO AGENCIES PLEASE

Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts as part of our Safer Recruitment procedures.

*T&Cs apply

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