Suicide Bereavement Advisor
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Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?
Do you want to be on the frontline, helping people through the emotional impact of their loss or offering information and guidance on some of the practical issues they may be facing?
We looking for someone to join our team of Suicide Bereavement Advisers who are the first port of call for people looking for support following their loss.
It is a hybrid role with a 60/40 split between working in our office in Westminster and from home.
We will be expanding the team at regular intervals. If we do not have the time to contact all applicants in this recruitment round or if you are not successful in this round, there will be future opportunities to apply.
About the role
As a Suicide Bereavement Advisor you will:
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Manage a caseload of assigned clients.
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Provide emotional and practical support to clients over the phone and via email and SMS.
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Provide a safe space for them to talk about their loss and how it is impacting them, offering them empathy and validation.
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Provide information and advice about practical issues they may be dealing with.
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Where appropriate, refer them to our Counselling Service and help them to fill in the application form.
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Support them to access other relevant services through signposting.
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Log all contacts in our client management system, ensuring accurate records are kept and maintained.
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Meet agreed performance standards around call duration, timely note completion and consistent caseload management, in line with our commitment to fairness and consistency for clients and team.
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Help with ongoing initiatives to improve our services, including opportunities to contribute to resource creation, training and presenting, and wider projects.
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Support the Client Care team where needed, including covering the phone line and helping with administrative tasks when available.
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Liaise with other relevant organisations to build our connections within the sector and increase awareness of our services.
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Attend and contribute to team and staff meetings.
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Attend training, conferences and workshops in line with continuous professional development.
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Represent the charity at relevant events
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Work in accordance with our values and follow all policies and procedures.
This is a very rewarding role within a small, friendly and hardworking team which is committed to providing the highest quality support to our clients.
About you
You will have experience of working on a helpline or a client-facing role, ideally in the area of mental health; or you may be studying to be a counsellor.
Key attributes we are looking for include:
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A warm, empathic manner
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An ability to listen without judgement
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Calmness when dealing with people in distressing or challenging situations
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Able to work independently and as part of a team
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An enthusiasm to learn and to develop knowledge and skills
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Confidence in using digital technology
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Attention to detail, especially when it comes to record keeping
You will live within commuting distance of our office in Westminster.
We are committed to Equality, Diversity, and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.
This role requires eligibility to work in the UK and a Basic DBS check. Training will be given to the right candidates.
Registered Charity 
21 - 50
The client requests no contact from agencies or media sales.
