Contract Recruitment Consultant Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting position has arisen for a Financial Accountant to work for an excellent West London Community Based Charity to provide some critical support to year end. The postholder will be assisting the Head of Finance produce the annual accounts and preparations for audit.
Key responsibilities:
- Planning, preparation, and delivery of statutory reports, publications, external audits, and drafting the annual report and accounts within agreed timetables
- Supporting the Head of Finance in ensuring the integrity, accuracy, and timeliness of all the Trust’s financial records
- Working with the Head of Finance, complete and document the Charity’s rent lease incentive calculation (FRS102 on work related to lease incentive and adjustments)
- Producing a detailed audit schedule in a timely manner for review
- Preparing monthly reconciliations and be responsible for the integrity of those
- Responsible for VAT accounting and carrying out adjustments
- Processing journals ensuring that all accounting entries are supported by working papers for analytical review and audit
- Be responsible for documenting year-end processes in the work of the Finance team
- Understanding the structure of the Trust and apply FRS102 on work related to lease incentive and adjustments
Successful candidate profile:
- Experience of drafting statutory accounts
- Expertise of working with partial exemption VAT
- Experience of working with service charge accounting and reconciliation
- Excellent finance system skills and advanced Excel user
- Experience of demonstrating FRS102 knowledge
- Experience of managing month end and year end processes
Agency Reference Number: J80985
Rate: £200 - £250 per day
Working pattern: On site
Location: Ladbroke Grove
Duration: 4 months with chance to extend
This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.
Venn Group is an equal opportunities Business.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working with an awesome charity who are looking for a passionate Corporate Partnerships Manager - account management - to join their team for an initial 9 month contract.
Key Responsibilities:
- Manage high value existing and new business partnerships in order to deliver on partnership objectives and maximise income, support and awareness for the charity
- Support new business development and develop regional small business in line with objectives.
- Implement national, regional, and local corporate partnership initiatives.
- Develop and deliver innovative approaches to achieving fundraising targets and new opportunities for employee engagement.
- Lead on designated partnerships, projects, and events contributing to the partnership plan.
- Implement and maintain excellent communication procedures with colleagues and key stakeholders to coordinate delivery and raise awareness of partnership objectives and targets.
- Represent the charity at corporate events as required.
- Administer appropriate income/expenditure procedures, produce monthly reports, and maintain accurate records of fundraising and other activity.
Person Specification
- Understanding the corporate sector and raising funds and awareness from partnerships
- Appreciation of equalities and diversity and how it affects this position, the organisation and supporters.
- Experience of working in a demanding and profit driven corporate/business, fundraising, sales or marketing environment.
- Managing profitable client/donor relationships within large and complex organisations/companies
- A proven track record in implementing and managing account plans and delivering financial targets.
- Experience of managing corporate relationships or equivalent.
What’s on offer:
- An initial 9 month contract
- A flexible hybrid or remote working pattern
- A salary of £40,000 is on offer
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
Whilst we do our best to get back to every application, due to the volume of interest this is not always possible.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.c
Prospectus is delighted to be working again with the British Association of Art Therapists (BAAT) in their search for a Project Administrator, who will support the Project Coordinator and project team to deliver the remainder of a substantial 12-month project.
This is a part-time (21-hours) role, offered on a 6-month FTC. Remote working is possible, with periodical travel to London. Candidates to start no later than early-October.
Reporting to the Project Coordinator, the Project Administrator will support the delivery of the Education Reform Project, ensuring engagement with all the key stakeholders, delivery of member surveys, meetings and focus groups, and support the delivery of the project outputs. The postholder will attend meetings, making notes of the discussion and compiling a summary. The new Project Administrator will send out communication updates each month, so these can be disseminated across the three professional bodies involved in the commission.
To be successful, you will have previous administration experience, or experience supporting the delivery of programmes and projects. You will have excellent attention to detail, with an ability to maintain accurate record keeping and experience of producing minutes or summaries of meetings. You will be an effective communicator, able to manage relationships with stakeholders including staff/volunteers. Finally, you will be comfortable with Microsoft 365 and Zoom.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
The hiring managers are reviewing applications on a rolling basis, please initially submit a CV to learn more, and ensure you don't miss out.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Marketing Manager
4 days per week - flexible working arrangements
Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London
Contract role
The organisation
At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices, alongside medication, benefit physical and mental health.
Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.
Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information is coming from a reliable source, in order to believe in it and adopt the key changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development.
The role
Reporting to the Director of Brand and Digital you will be part of a small team, responsible for delivering a new digital marketing approach, through the creation and delivery of projects and activities to increase leads, donations and engagement for Overcoming MS charity. We are looking for someone who is at ease with digital analytics and digital tech and who understands how to test, learn and optimise to deliver the best results.
With our digital ecosystem now established, we’re recruiting a Digital Marketing Manager to steer us in the next stage of our journey. This is an exciting development of an existing role and will allow the successful candidate to make the position their own.
With our community app now well established, our new website launched earlier this year and having transitioned to Dot Digital for email, we are now working with some great external partners. Could you be the missing piece of the jigsaw ready to put our digital ecosystem to work to support people with multiple sclerosis and make an impact through our organisation’s marketing?
Application is by way of a CV in the first instance and applications are considered on a rolling basis - please apply via the apply button for further information.
Are you a HR Assistant looking for a fully remote role working part time?
My client is looking to recruit a HR Assistant. This is initially a 2 year fixed term contract opportunity.
It is a 25 hour working week across 3.5, 4 or 5 days per week dependent on your preference.
They role is working fully remotely with some travel to Birmingham, London & Northampton up to 5 times per year.
You must be able to work as part of a small team, whilst also independently and proactively completing tasks.
To be considered for the role you need to have previous experience working within HR and have or be working towards your CIPD Level 3.
Salary & Benefits
- £29,500 per annum pro rota
- Subscription allowance to a professional body
- Up to 28 % Pension Contribution
- Life assurance
- Wellbeing support
- Employee Assisted Programme (EAP)
Role
- Dealing with day-to-day operational tasks.
- Providing managers and staff with effective administrative support in all aspects of Human Resources.
- You will provide HR generalist support for the full employee lifecycle
- Support with the end-to-end recruitment cycle in line with policies and procedures
- Managing the onboarding process for new starters, including scheduling of inductions
- Coordinating probationary reviews
- Updating staffing reports with starters and leavers.
- Dealing with and responding to queries relating to the HRIS in a timely manner
- Ensuring accurate employee records are maintained
- Supporting staff recruitment activities including preparation of adverts and job descriptions.
- Advertising or vacancies and coordinating the shortlisting process.
- Collate and distribute candidate and manager packs
If you are interested in applying for this through TPP Recruitment then please do so by sending your CV to
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Care Leaver Mentor
Salary: £16,308
Location: Manchester - Agile
0.5FTE role on an 18-month fixed term contract
Closing Date: 7th October 2024
Support their communities. See the difference you can make in their city.
Our client is passionate about providing good quality homes, great services and real opportunities for customers and communities. They are more than just a landlord. They invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
They have an exciting position available for a Care Leaver Mentor Leader to join them!
You’ll work alongside the designated Stay Close Coordinator in supporting their care leavers. Ensuring that care leavers are connected with the Employment & Skills support, advice and guidance. You will establish a peer support network with care leavers enabling them to engage with a long lasting and impactful network of support which will champion them to build their strengths to achieve good outcomes and to have successful lives.
What they’re looking for:
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Extensive experience of working with young people and adults in a supportive and engaging role to help them on their journey
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Knowledge of person centred and task centred approaches to case work
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Experience in delivering group activities which engage young people and adults.
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Proven record of ability to effectively engage with customers who have barriers and help them to achieve meaningful outcomes
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Experience of managing a caseload whilst delivering a high-quality service
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Level 3 qualification in IAG and/or youth engagement equivalent desirable
Why take up the challenge with them? This really is a great place to work. They’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, they’re rightly proud of their work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in their great city.
If this sounds like you then apply today, they’d love to hear from you!
They own and manage over 12,000 homes in central, south and east Manchester. They have one purpose: to provide good quality homes, great services, and real opportunities for their customers and communities. Their role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one their key priorities, it’s simply one of the many things they do to help their customers live happy and fulfilled lives. They put people at the heart of everything they do. They’re constantly evolving as a business to ensure they’re supporting their customers and communities. They focus on improving their communities by offering a range of services, including employment opportunities, building new developments, and ensuring their customers have safe homes to live in.
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, they are operating 'the Rooney Rule'. This means that they aim to interview at least one ethnically diverse candidate for all roles. They will also interview at least one female candidate for all their roles within their trades and facilities teams where they experience an under representation.
They strive for equality, diversity and inclusion in all that they do. They positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
They are transitioning to a culture where agile working will be a feature of many of their roles. They also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and they can let you know if this can be considered for a particular role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting position has arisen for a Finance Director to join the Senior Leadership Team at a globally recognised Cancer Charity. The successful postholder will play an instrumental role in shaping and driving the financial and operational strategies and will support the CEO.
Key responsibilities of the role:
- Collaborate with the Senior Leadership Team to shape the long-term organisational strategies
- Foster organisational coherence in Finance and Operations, developing systems and policies aligned with the Charity’s values and strategies
- Offer guidance and support on governance matters, keeping abreast of regulatory developments and changes in governance frameworks
- Lead the Charity’s Finance division, ensuring financial systems and analyses are integrated and understood across the Charity
- Adhere to established accountancy standards in developing and strengthening financial management policies and procedures
- Oversee the timely production of financial information and engage with teams to accurately report on financial performance
- Manage the relationship with auditors and ensure timely and accurate filing of accounts
- Lead on budget forecasting and the setting and reviewing of annual budgets, including those for funding proposals
- Oversee organisational security systems and processes and global governance in collaboration with the relevant teams
- Identify and implement improvements in resource management systems for enhanced efficiency
- Line manage a team of five finance staff
Ideal candidate profile:
- Qualified Accountant (ACA, ACCA or CIMA)
- Experience in a financial management and senior leadership position within a Charity
- Strong expertise in Charity fund accounting and managing diverse income streams
- Proven ability to lead, manage and motivate staff at all levels
Agency reference number: J83819
Location: Central London
Duration: 3 months with chance to extend
Rate: £400 - £500 per day
Working hours: Full-time
Working pattern: Hybrid (2 days per week in the office)
This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
We are working with a professional body who are educate, develop and regulate both in the UK and internationally. They represent over 32,000 members worldwide, overseeing their education at all stages of qualification and development throughout their careers. They set examinations, continue professional development, professional codes and standards for their members.
They are now recruiting a Learning Content Manager on an 18 month fixed term contract. As an organisation they have over 15,000 candidates sit assessments twice per year. As Learning Content Manager, you will be responsible for the review of the approach to learning content, through external providers and lead work to implement a new framework.
You will also review their learning content publication, which hasn't been reviewed in some time and make a recommendation for a new strategic approach to the publication.
Some of the benefits include
- Pension contribution 8% + matching personal contribution up to 2 %
- 35 days annual leave (including bank holidays) plus birthday leave and additional holiday purchase scheme
- Income protection insurance
- Life assurance plan (3.5 times salary)
- Private medical insurance
As Learning Content Manager you will
- Support the Head of Learning Content and Partnerships by undertaking a review of tuition provision and recommending new approaches which could be implemented.
- Identity and recommend changes to existing contractual arrangements with tuition providers, ensuring that any agreements meet future needs of the organisation.
- Review how learning support materials are created and published by the organisation. Liaise with a range of internal and external colleagues, ensuring that and recommendations meet the needs of the profession.
- Work closely with colleagues in the Curriculum, Qualification and Standards.
To be successful in the role you will
- Have experience within a professional body or educational publisher.
- Have experience in designing learning materials for paper and online delivery.
- Have experience of working with a range of Subject Matter experts.
- Have knowledge and experience of publishing learning content.
- Have experience of delivering complex projects on time and within budget.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
**Remote working (with 1 day per month in office) or hybrid working (Richmond office) available - please discuss**
We are partnering with an organisation that supports members of the armed forces community, including veterans and adult family members with health conditions and other complex challenges, on their journey into employment after leaving service.
They help individuals overcome barriers to employment and transform their lives. With a long and proud history, the organisation continually adapts its services to ensure they remain relevant to modern-day veterans and their families.
This key role involves delivering a grants portfolio to support the strategic aims of Veterans and Family Services. Working alongside the Senior Trusts Manager, you will be responsible for generating income from trusts, foundations, and corporate partnerships at the 5- and 6-figure level. The core grant fundraising programme is well-established, with regular funds from military charities and other trusts and foundations. The corporate partnership programme has recently been updated to focus on higher-value grants and broader partnerships.
The charity has ambitious plans to expand its services and is seeking a capable and confident individual who can work autonomously and creatively across a diverse portfolio, while also engaging with the wider team. This is a remote role, open to those based in the UK, with travel required to London once a month. Interviews will take place on a rolling basis, so please get in touch ASAP.
As Trust and Corporate Fundraising Manager, you will:
- Support the development and delivery of the fundraising plan, proactively researching and pursuing new income opportunities, with targets for fundraising applications to trusts & foundations and corporate foundations. (Account Management 60%, New Business 40%)
- Develop strategic and collaborative relationships with funders to maximise income and ensure excellent supporter care with a team target of £770k
- Write and submit compelling, evidence-based funding applications, targeted to the priorities and criteria of the funder
- Provide excellent stewardship of all funders, building on the existing stewardship framework
Ideal skills and experience:
If you’re someone who enjoys a varied portfolio with a focus on trusts, foundations and corporate partners, particularly those with corporate foundations, and you’re ready to play a pivotal role in sustaining and expanding services, we would love to hear from you.
- Experience in grant fundraising, charitable foundations, corporate foundations, lottery or statutory sources
- Excellent research and prospecting skills to create a pipeline of relevant opportunities
- Proactive and highly motivated, able to work independently and as part of a team, through a collaborative approach
- Creative thinker who can consider alternative options when making approaches to potential partners
Interviews will take place on a rolling basis, so please get in touch ASAP.
Expert recruitment for fundraisers and charities.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
MLC Partners are representing a renowned arts organisation near Leamington Spa to recruit an interim Finance Business Partner.
Main responsibilities:
To deliver professional, expert advice across the business on finance, planning, funder reporting and budgetary matters.
- To develop and produce financial and budgetary management information and provide strategic input to required financial business analysis activities.
- Support budget holders in setting their annual budget, preparing their annual business plans and understanding their planning and performance management responsibilities.
- Support project managers and budget holders across the organisation on new initiatives, advise stakeholders of their financial and business implications and provide guidance on appropriate financial and performance data software applications.
- Support budget holders to meet monthly close of management accounts.
- Review actual and forecast results against budget, identifying and mitigating financial issues.
Criteria to be successful:
- Able to deliver highly professional financial management advice, support and guidance within a complex organization.
- Qualified, or part-qualified with extensive practical experience
- Strong verbal, written and presentation skills and ability to work within a team.
- Experience in arts/charity sector desirable
- Working hybrid in the office
If you possess the above skillset and this role sounds desirable to you, please apply now as applicants are under constant review. For any additional questions, please reach out to Annabelle at MLC Partners.
Are you a talented Trusts or Major Donor Fundraiser who wants to use your skills to support a hospice that helps people with life-limiting issues live better?
The Prince of Wales Hospice in Pontefract provide specialist palliative care which concentrates on quality of life and the alleviation of psychological, spiritual, physical and social symptoms.
The hospice is looking for a Trusts and Major Donor Fundraiser (to cover maternity) to help them on their mission to continue and expand the excellent care they provide to their patients.
Location: Hybrid/Pontefract or fully remote
Salary: £30,221 to £34,261 FTE
Hours: Full time 37.5hrs, or part-time/job share/consultancy all considered
Contract: 9-12 month maternity cover
Benefits: Excellent benefits package which includes 27 days annual leave plus bank holidays, employee assistance programme, occupational health services, free car parking at the hospice, and discounted meals for staff.
About the role:
The Trusts and Major Donor Fundraiser will help the hospice achieve its ambitious funding goals to increase patient care through maximising grant and donation income from public bodies and charitable trusts. The existing trusts and grant fundraising programme currently raises c. £150,000 per annum. This really is a lovely opportunity to come in to cover the current postholder who has things in a really good place. There will be the opportunity for some crossover so you'll have a working handover.
The hospice has a really warm and supportive culture, which is led by its values. The fundraising team is no different, you'll have a warm welcome here. Alongside the Fundraising Manager and Individual Giving Fundraiser, you'll have opportunity to develop, from scratch, a mid-level appeal programme from which you can grow the major gifts programme.
About you:
You'll be a flexible and resilient team player, adept at putting together compelling cases for support and presenting complex information both verbally and in written form. Our ideal candidate will nurture relationships with existing and potential supporters, creating sustainable income from loyal donors.
Ideally, we're looking for someone with experience of trust and/or major donor fundraising or bid writing. We'd also be happy to consider candidates with transferable skills from other fundraising streams or the commercial sector.
How to apply:
If you would like to find out more about joining the wonderful team at the Prince of Wales Hospice, please get in in touch with a copy of your CV to Ellen Drummond at Charity People in the first instance.
Deadline: Wednesday 2nd October
Interview: w/c 7th October
Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be working with a fantastic charity supporting young unaccompanied refugees in England who are looking for an Interim Head of Fundraising & Communications to join their team for an initial 6 months period.
The Head of Fundraising & Communications will operate as an effective member of the Leadership Team, reporting directly to the CEO and acting as the strategic lead for the charity’s fundraising and communications activity.
Given the fluctuating nature of statutory income (currently c.75% of total income) it will be the responsibility of the Head of Fundraising & Communications to develop and implement a fundraising strategy that enables the organisation to diversify its income portfolio, ensuring a sustainable funding model that spreads risk and allows for greater donor engagement.
There is a blank canvas to be creative and try new things, with lots of scope for the successful applicant to determine where the network opportunities might lie, build long term relationships and develop an exciting programme of external communications and engagement.
Key Responsibilities:
- Operate as an effective member of the Leadership Team, working collaboratively to ensure the delivery of organisational objectives.
- Develop, lead and deliver the fundraising strategy – focused on diversification and sustainable income whilst remaining hands on in the establishment of new income streams.
- Establish clear stewardship plans for all supporters, maximising their engagement with the charity.
- Develop and implement the communications strategy – utilising external comms to engage supporters and underpin income generation whilst raising awareness about the issues faced by unaccompanied child refugees.
- Oversee the generation of tailored, multimedia content that raises awareness of the charity and drives increased support.
Person Specification:
- Aligned with the charity's values of: Respect, Integrity, Passion, Grace, Compassion and Wisdom.
- Proven expertise of fundraising across different income streams (e.g. trusts and foundations, community, regional, philanthropy). Expertise of developing new income streams from scratch/a low base would be beneficial but not essential.
- Relational approach – focused on developing long term commitments and support from key stakeholders and donor audiences.
- Experience of working in a communications role/closely with communications teams to maximise the opportunities to engage externally and increase support/awareness.
- Creative approach to fundraising, with realistic ambitions within a small charity environment.
What’s on offer:
- An initial 6 month contract with the potential for extension
- A flexible hybrid or remote working pattern, although some travel around the midlands area for the role is required. (please note you must have the right to work within the UK).
- A salary of £45,000 is on offer
This is a fast moving process with interviews happening w/c 23rd September and a potential start date between 30th September to 14th October.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Harris Hill is seeking a Fundraising Assistant for 3 months, to support a national charity on a full time basis.
This role will cover a leaver, so we are looking for someone to start around the 1st October, covering whilst they review the role and seek permanent replacement.
The role will support the fundraising team with a variety of duties. These will include:
Fundraising Administration.
Processing/ Coding donations
Organising collections for the community fundraising team
Fundraising database work
Some social media postings on Instagram and X
This role will be a hybrid based post, working 2dpw in the office and 3 from home. The role is weekly paid, plus holiday pay and could turn into something more substantial for the right person.
Do you enjoy a customer driven role? Do you have experience dealing with complex queries? Have you mentored/coached junior members of staff? This role would suit someone with experience of Microsoft office skills and someone that enjoys improving processes. Enjoys spotting an opportunity to make improvements.
Work setting: 2 days in the office/3 days from home
Salary: £36,726 per annum
Contract: 1 year maternity FTC
TPP are recruiting a Customer Operations Senior Advisor on behalf of our client, a well-established and respected professional body.
The Role:
As a Customer Operations Senior Advisor, you will play a key part in handling complex queries and complaints, supporting operational processes, and driving improvements across customer journeys. You'll be a vital link in delivering a high level of service to both internal and external stakeholders, contributing to the achievement of team and organisational targets.
Main responsibilities:
* Manage and resolve high-risk queries across multiple channels within agreed service levels.
* Drive process improvements and deliver enhancements to customer journeys, identifying opportunities for development.
* Build and maintain effective relationships with internal teams to ensure a coordinated approach to all activities.
* Provide expert advice and guidance on specialist areas, supporting colleagues with complex queries.
* Ensure accurate data processing and uphold GDPR standards, contributing to data quality initiatives.
Essential requirements:
* Strong communication and decision-making skills, with a focus on delivering customer satisfaction.
* Experience in a call centre or similar customer-facing environment, managing complaints and working to service level agreements.
* Ability to investigate and resolve issues, demonstrating strong analytical and problem-solving abilities.
* Organised and outcome-driven, capable of meeting deadlines and managing workload independently.
* Proficient in Microsoft Office packages (Word, Excel, Outlook, SharePoint, Teams) and CRM systems.
* Experience in delivering training and support to colleagues is a plus.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
This is an exciting opportunity for an experienced interim Advice Service Manager to join our client's team. We are seeking to improve the support this role provides to the service we deliver to local residents. Establishing a sustainable structure will enable us to meet increasing demand in a more efficient manner to the people who need our help the most. This is an interim post for 6 months with scope to becoming permanent.
- A new permanent Head of Advice is being recruited to join the organisation and we will want them to focus on understanding and developing the advice service and contributing to a management review of advice in their first few months. We will therefore need an experienced ASM to ensure capacity for day to day planning of supervision and service is in place.
- We have already identified that the Head of Advice role is too large for one person without additional advice management being in place.
- We are growing our volunteer team as we need to build a volunteer team for the relatively new contract to deliver services into the Slough area. This requires focussed effort to ensure supervision support is in place to both manage the existing volunteer advisers and coach and grow new volunteers. Additional supervision capacity is being sought to assist this.
- This role will primarily be office based but there are opportunities for some hybrid working each week.
You will be an inspiring leader who enjoys creating atmospheres where people can thrive and who enjoys ensuring advice is delivered efficiently and effectively. You'll be experienced in managing a team to deliver high performance while putting people at the centre of everything you do. You'll also be passionate about developing our services to offer high quality advice and support to our clients while delivering against our SLAs and contracts.
You will be effective at coaching and mentoring the people you manage, and able to develop them well, both in their current roles and for them to progress through the organisation. You will have a good understanding of advice and advice issues e.g. housing, debt, employment, benefits etc in order to support the team with complex work and QAA. Given the size of our organisation and its delivery across three local authorities.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.