Support Worker Jobs
JOB DESCRIPTION
As we have launched our ambitious 5-year strategic plan this post will play a key role at Greenwich Students’ Union in supporting students to stay and succeed at university.
GSU Advocacy and Policy Team is leading an award-winning outreach project that seeks to support students to stay and succeed at Greenwich. A team of part-time student staff call 1000’s of students each term, supporting them to navigate University life, services and GSU. This role will support the award-winning team to deliver proactive supportive calls to students.
In this post you will :
- To supervise the retention calling project staff
- To support with escalations for students experiencing difficulties
- To spot trends in student issues and assist with reporting
We’re looking for an enthusiastic candidate who has an interest in supporting our students to become their best.
You don’t have to come from a higher education background, but you should have an interest in supporting students to succeed.
This role sits within the Advocacy and Policy Team and focus on making 1-1 timely interventions to support students to succeed as well as identifying broader trends in student behaviour to inform our strategic approach to services and support.
Duties and Key Responsibilities
This post holder will be part of the Advocacy and Policy Team and will be expected to contribute to the department’s wider objectives and planning.
Delivery of Outreach
- Coordinate the team to deliver outbound phone calls and taking inbound calls in a call centre model, including opening and closing
- Ensure that the quality of personal outreach delivery is consistent and in line with the agreed scripts and conversation structures to support students
- Ensure the team provide excellent customer service to students, at all times seeking to support students’ needs appropriately, clarifying information and providing appropriate solutions
- Support other retention and wellbeing initiatives throughout the year
Supervision
- Support with training and development of student-staff team
- Support with the scheduling of shifts, monitoring of attendance and submitting of payroll
- Undertake 1-1’s with student staff, identifying additional support
Signposting & Monitoring
- Keep accurate records of all calls and student outreach in line with provided data tools
- Support callers to identify potential concerns from students and signpost students to the most relevant support pathway
- Closely monitor for any safety or safeguarding concerns from students, and support with escalations
- Support with the analysis of issues and regular reporting as directed
Personal Learning and Responsibility
- Undertake all training and development as required within the role
- Take responsibility for personal learning and development
General Responsibilities
- Represent and be an ambassador for GSU.
- Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position.
- Maintain and improve competencies through continuous professional development.
- Abide by organisational policies, codes of conduct and practices.
- Support and promote liberation, diversity and equality of opportunity in the workplace.
- Treat with confidentiality any personal, private, or sensitive
- information about individual organisations and/ or clients or staff and Project data.
- Actively seek better ways to assist GSU in its effort to become a more sustainable workplace.
- Any other duties commensurate with the accountabilities of the post.
PERSONAL SPECIFICATION
Experience
- Relevant experience working in a customer or support service-aligned role
- Experience of time management
- Experience of working well within a team to achieve targets
- Experience drafting reports with an eye for detail.
Knowledge
- Clear communication skills, particularly over the phone and by e-mail
- Ability to troubleshoot difficult situations, and deal with them calmly, efficiently, and effectively.
- Sensitivity and understanding for others, utilising active listening skills
- IT skills at a level that supports logging of data, email, internet, and database.
- Time management and organisational skills.
- Ability to engage with new people and build rapport quickly.
- Self-motivated with the confidence to work alone but can also work co-operatively and flexibly as part of a team.
- Ability to stay focused and efficient in the face of changing priorities.
Education/Training
- No specific qualification is required, but evidence of recent continuing professional development in a professional area relevant to the post is required
Essential Personal Attributes and other requirements
- A role model who promotes high standards of ethics, integrity and honesty.
- Able to travel between campuses on occasion. Mainly based at Avery Hill – free inter-campus bus service available.
- Works well in a team with a flexible approach to work.
- An ability to apply awareness of diversity issues to all areas of work. Commitment to the values and ethos of GSU
Visa Requirement
Please note that the successful candidate will need to have the right to work in the UK. GSU is unable to sponsor an employment visa for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
An exciting opportunity has arisen for an experienced healthcare profession/health related professional to join our existing team of Wellbeing Consultants embedded within established UK GenesisCare cancer treatment centres. Within this partnership we are committed to using a whole person approach in assessing and supporting patients. We acknowledge that cancer treatment can affect all aspects of a person – body, mind, spirit, and emotions.
Wellbeing Consultant Guildford (GenesisCare)
Ref: WBC425
Contract: Permanent
Hours: Part time (30 hours – 4 days based in the GenesisCare centre)
Salary: £28,080, – £33,280 dependent upon experience plus regional pay enhancement
Location: GenesisCare Guildford, Unit 2 Rosalind Franklin Close GU2 7AW
Benefits: 30 days holiday pro rata plus 8 bank holidays. Free parking on site
This role requires excellent communication and interpersonal skills with the ability to build and maintain relationships with patients, relatives, GenesisCare staff team and Wellbeing consultant team and the wider Penny Brohn UK organization. We are looking for a professional who can work in a flexible, intelligent, and creative way. Candidates should have experience of working within private or national health related services and have knowledge, experience/understanding of complementary therapies or other support services.
Key role considerations
- This role will involve working alongside our partner GenesisCare to ensure a holistic approach is taken in aspects of support and treatment.
- The bulk of the patient work is delivery of one-to-one sessions, completing holistic needs assessments, review appointments, consultations, mindfulness, and relaxation sessions.
- Managing a therapist team.
- The Wellbeing Consultant is responsible for ensuring that patients and their relatives have a positive experience as they move through the Penny Brohn UK treatment support services at GenesisCare.
The successful partnership with GenesisCare is entering its tenth year and the treatment support service that we offer to cancer patients has shown to be both statistically and clinically significant. If you are driven to support patients whilst they undergo cancer treatment, this could be the opportunity for you.
Penny Brohn UK have been working in partnership with GenesisCare UK, a private healthcare company, since 2013. We deliver an integrated cancer care approach which includes complementary treatment support and lifestyle advice for patients undergoing chemotherapy and radiotherapy at all of their 14 centres across the UK. For over 40 years, Penny Brohn UK has supported people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible.
We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability.
Timetable for appointment
The vacancy will remain open until a suitable candidate is found. To avoid disappointment, we suggest that applications are made as soon as possible.
Start date: ASAP, to be agreed with the successful candidate.
TO APPLY AND FOR MORE INFORMATION:
If you would like to find out more about this position and to apply, please click the button to be directed to our website
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our Aims:
At Age UK Kensington & Chelsea, we promote the wellbeing of older people through:
· Providing services which support independence
· Learning from this experience to inform our understanding of older people's needs
· Ensuring the voice of older people in Kensington & Chelsea is heard
· Working in close collaboration with other organisations to achieve these aims
Our Values:
· Collective – working in partnership with Older People and our community
· Responsive – to the needs of Older People and our community
· Respectful – in our service to Older People and our community
· Inclusive – in our approach to older people and our staff and volunteers
AUKC employs over 85 staff and our work is supported by many wonderful volunteers. Our culture is one that puts people first in everything we do.
Staff benefits:
As an employee of AUKC you will benefit from:
· 4% employer pension, up to 6% employee contribution
· Cycle to work scheme
· Season ticket loan
· Employee Assistance Program
· 6 free counselling sessions
· Annual leave purchase scheme
Age UK Kensington & Chelsea offers dementia services which make a real difference to residents affected by the condition living in the Borough. Those services include advice, practical help, befriending, social activities and emotional support. The Dementia Support Worker is responsible for managing a caseload of individual clients, providing practical and emotional support to the most isolated and vulnerable in our community. The support takes the form of weekly or bi-weekly visits to the client’s home, as well as contact by phone and email and liaising with social care and health professionals as directed by the client’s wishes or needs.
This role requires the worker to work independently and manage their own caseload. With other members of the Dementia Services team, the Dementia Support Worker will also help with transport, group activities, trips, events, training and local forums.
We are seeking a Part Time Dementia Support Worker (up to 21 hours per week)
Travel: Regular weekly travel within Scotland and occasionally to other UK locations
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
Are you passionate about improving the lives of children, young people and their families?
Are you experienced at creating inspiring programmes and offering life changing one-to-one support?
Are you committed to putting children and young people at the heart of decision-making?
About the role
We are looking for a dynamic, creative, innovative team player to join our Young People and Families Service in Scotland. This role will be based in Scotland, ideally close to Glasgow but will support service delivery across Scotland and the UK.
As a Young People and Families Worker you will work with colleagues, partners, healthcare professionals, schools, volunteers, families and – most importantly – young people to co-plan, deliver and evaluate a high quality, holistic support offer locally and nationally.
You will help young people living with arthritis to build their confidence, make friends and achieve their personal goals. This will be achieved by providing one-to-one support, creating peer networks and working with volunteers to co-deliver self-management activities on a variety of topics from sleep management to self-advocacy.
You’ll also co-design an exciting programme of social events, youth voice opportunities, digital content and residential events. You will act as the bridge between young people, their families and professionals – especially in healthcare settings where you will play a unique role working collaboratively with multidisciplinary teams to meet a range of needs. You will support young people during the pivotal transition from paediatric to adult services and life, making sure it is a time of empowerment and growth.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Experience of working with the third sector, preferably within the fields of youth/community development work and/or health and social care – with a passion for improving the lives of young people.
- Understanding the importance of self-management and experience of delivering interventions to people living with long term conditions. Experience of taking a person-centred approach when providing support.
- Experience of using a community development/youth work approach to co-design and deliver a quality services /project that is inclusive, inspiring and makes a difference. Engaging colleagues, funders, supporters and partners to make it happen.
- Knowledge and experience of safeguarding and safe working policies and procedures.
- Experience of basic project skills, including supporting evaluation work, writing reports, developing project proposals and managing activity budgets.
Benefits
Your excellent benefits include:
- Flexible hours, environments and working practices to promote a healthy work/life balance.
- Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
- Simplyhealth cash plan.
- Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
- Learning and personal development opportunities.
- Competitive annual leave, with the option to buy/sell up to five days per year.
- Generous pension plan, with employer contribution of up to 10%.
- Life Assurance plan (4 x salary).
Application deadline and shortlisting
- We advise candidates to apply early as we reserve the right to close applications ahead of this date.
- Only shortlisted candidates will be contacted.
We do not wish to receive contact from agencies or media sales.
Interview
Interview date is yet to be confirmed.
As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.
The client requests no contact from agencies or media sales.
Youth Worker (Qualified)
Reports to: Project Manager
Location: County Durham
Hours: Full Time & Part Time Hours Available (Fixed Term to March 2025)
Salary: £25,965 – £28,847 per annum, pro rata
About us
Groundwork aims to be the UK’s leading regeneration charity, working through partnership to create communities in which people are proud to live and work. This programme will deliver Groundwork’s mission of supporting people to improve their prospects and reach their full potential.
About the role
Working as a member of our dedicated Youth Team you will engage with targeted communities to provide and promote inclusive opportunities for young people and young adults to develop positive working relationships that will enable them to achieve their potential.
You will provide a valuable resource for Groundwork NE & Cumbria to enable it to achieve the Trust objectives. Dealing with a variety of Youth project delivery tasks in a diverse and busy internal and external environment, ensuring deadlines are met whilst maintaining quality.
A bit about you
Our ideal candidate will have:
- Youth Work Qualification at Level 3 or above
- Proven experience of working with either children and young people or other vulnerable groups.
- An ability to set up and run groups and to record the progress of individuals within the groups.
- Some understanding of, and a sensitive approach towards the situations, needs and difficulties faced by young people and particularly by young carers.
- An ability to work positively as part of a team and independently, seeking support from colleagues where required
- Excellent communication skills
Closing date: Noon on Friday 3rd May 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.
No agencies please.
THE ROLE: Full-time (37.5 hours per week) / Permanent / Job description and application pack are available to download from our website
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health
Are you looking for a challenging and rewarding role where you are able to support young people by providing a safe environment for them to feel safe and comfortable?
You will be working as part of the team in Horsham looking after young people aged 16 -17 in a warm and homely environment. Young people come to us from a variety of backgrounds and have various and often complex needs. The team is made up of passionate and caring individuals, who work together to provide holistic support to the young people in our care, 24 hours a day, 7 days a week. Our specialist supported accommodation is a safe and secure environment where young people are supported to acquire the necessary skills in preparation for living independently and can safely explore their increased freedom and choice and develop the responsibilities associated with adulthood.
Your primary role will be to keep our service and young people, safe. You will help to contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations. In addition, you will complete health and safety checks, ensuring the service is clean and tidy and reporting any repairs. You will be lone working as part of the role, so you will need to be comfortable with decision making and following procedures.
You will work a shift of 8pm-7am on a four night on, four night off rota. Although these are long shifts, you will get four days off after, which can provide a great work life balance.
ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself
Ideally you will have experience working with young people, those considered vulnerable or with multiple and complex needs along with being able to demonstrate a real passion for wanting to work with young people. You will have an understanding of the needs of single homeless clients aged 16-25 and the ability to engage, motivate and inspire, with a strong commitment to changing the life of others for the better.
You will already have clear verbal and written communication skills, good IT and keyboard skills and the ability to self-motivate. You will be proactive in you thinking, with the ability to manage lots of tasks at the same time and keep appropriate records. In addition, you will have the ability to de-escalate volatile situations and manage challenging behaviour appropriately.
If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at
CLOSING DATE: 5 May 2024 at midnight.We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible. Successful candidates will already have the right to live and work in the UK
An inclusive workplace: We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. We encourage applications from people from all sections of the communities that we serve.
Accessibility: If you require assistance or have questions regarding the application process, please contact us. If you are local to our Head Office in Hove, we can provide you with a paper copy of the job advert and application form.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced Disclosure (including the Children’s barred list and the Adults’ barred list) via the Disclosure and Barring Service (DBS)
Prison Facilitator - HMP Aylesbury
Location: Aylesbury
Salary: £16,550 (£27,584 FTE)
Hours: 21hours/ 3days per week
Job Type: Part time
Contract Type: Permanent
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
Do you want to join an organisation committed to addressing illiteracy amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP Aylesbury. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our literacy and numeracy programme at HMP Aylesbury, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for the 23rd May 2024 (online).
REF-213246
Reading Specialist Lead - HMP The Verne
Location: Portland
Salary: £33,000
Hours: Full time (35 hours per week)
Job Type: Full time
Contract Type: Permanent
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
Do you want to join an organisation committed to addressing illiteracy amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led literacy across a number of prisons. We now have the opportunity to provide a service at HMP The Verne (subject to contract award). Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our literacy programme at HMP The Verne, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for the 15th May 2024 (online).
REF-213245
JOB DESCRIPTION
Job Title: Community Nurse
Team/Directorate: Community Team
Salary range/pay band: Band 6 £35,708.99 - £40,782.90 (pay point depending on experience) plus geographical
Reports to: Community Nurse Lead Nurse
Hours: 37.5 hours per week
Location: Christopher’s, Guildford and Community based
Job purpose
The post holder will be responsible for providing holistic care and support to children and young people (CYP) who have life-limiting conditions and their families as a key member of the community team. This care is provided in the family’s own home, in the community, and support into the hospices and acute settings.
The post holder will be the first point of contact for families following acceptance to the service and the nurse is responsible for undertaking a holistic assessment of the child and family’s needs. The post holder will provide high quality palliative care to CYPs under the care of Shooting Star Children’s Hospices, using their skills and expertise in a diverse range of situations, autonomously and as a member of the community team. The post holder will have excellent communication skills, be a sound educator, and work proficiently.
They will work closely with the SSCH in house team, family support team and symptom management services to ensure a seamless and comprehensive service to CYP and their families.
SSCH care is provided 24 hours a day, 365 days a year, the post holder will be required to work flexibly to meet the needs of planned and emergency care, including on calls overnight and weekends in addition to contracted hours.
Key tasks and Responsibilities
• Providing professional clinical leadership in the provision of palliative care across care settings for CYP under the care of SSCH.
• To work in partnership with the SSCH care teams and wider MDT, demonstrating excellent communication skills to ensure high quality seamless care.
• To ensure that holistic care is family centred, research based, and meets with all statutory requirements and adheres to clinical governance initiatives and best practice.
• Provide support to CYPs and their families where required through community visits to hospital, home or hospice alongside relevant external professionals from statutory services.
• Maintain an awareness of the multi-cultural nature of the SSCH catchment area, adapting care culturally as required.
• To ensure all documentation is maintained in accordance with SSCH policies, guidelines and standards.
• To act in accordance with the SSCH and statutory Safeguarding Children Policy and Procedure.
Clinical
• To be actively involved with the on-going development of the SSCH care service, in particular the community team, contributing to development through research, audit and quality improvement.
• Provide clinical support and continuity of care to CYPs with palliative needs.
• Work alongside specialist symptom management teams to assess symptoms and provide clinical feedback to form part of decision making under the lead of the specialist services.
• Ability to follow an agreed symptom management plan and liaise with teams to offer high level care in the home as needed.
• Working in partnership with all members of the MDT, encouraging and promoting effective team working from all disciplines within SSCH.
• Attend professional meetings as a representative for SSCH and provide proactive input to ensure high level care for CYPs and families.
• Coordinating transition to adult services when appropriate in conjunction with the transition coordinator.
• Ensure written communication and correspondence is used to communicate with external professionals and services.
• Form part of the community on call service in conjunction with statutory services to endeavour to offer a responsive 24/7 service in end of life care.
Quality / Audit / Research
• Enhancing the interface between the community team and user involvement into the development of the service.
• To share professional expertise with Care Team colleagues, providing support and training where appropriate.
• To work to the SSCH medicine policy and adhere to the NMC guidelines at all times when giving medication.
• Participating in audits with the clinical governance facilitator to maintain and improve clinical care.
• In collaboration with the team, producing and reviewing operational policies and procedures specific to the team.
• Attending the Morbidity and Mortality meeting and having a proactive input.
• To take responsibility for your own lone worker safety, support the team and comply with SSCH policy/practices.
• To adhere to the NMC Code of Professional Conduct at all times.
• Supporting research activity through service user recruitment and data collection as required.
Leadership
• Attending appropriate clinical meetings.
• Reporting all incidents and accidents in accordance with local policy.
• Taking prompt and appropriate action if a complaint is received in accordance with SSCH policy.
• Communicating with the MDT, providing case presentation for a unified approach to care for CYP and their family.
• To take a lead on a specific role within the team, for example – transition or medicines management.
• Actively participate in team away days to support with development of the community team.
Education
• To be responsible for your own on-going education and professional development, to facilitate lifelong learning which complies with the professional educational requirements of your training.
• To take responsibility to undertake all required elements of annual mandatory training i.e. Fire Safety, Safeguarding Children, Infection Control, CPR, Moving and Handling.
• To recognise the importance of personal and team support and participate in the informal and formal support opportunities available.
• To act as a mentor to student nurses and new staff and participate in the education and development of colleagues. Sharing professional expertise, providing support and training where appropriate.
• To participate with in-service training programmes both as a recipient and facilitator.
Professional
• To value the knowledge, skills and expertise of all team members to maintain an efficient and mutually respectful team.
• To ensure that Team Members and Team Leaders are fully informed of any changes in the family or child's needs.
• To act as an ambassador for SSCH.
• To ensure the relevant diaries are an accurate reflection of your whereabouts, when working in the community, to promote personal safety.
• To maintain positive and effective communication with other agencies involved with the care of families receiving a service from SSCH. To attend discharge planning, network and review meetings as appropriate.
• Prioritising workload to be responsive to a changeable caseload.
• External communication either written or verbal to update on the community teams input in to CYPs care.
• To participate in the appraisal and personal development mechanisms available.
• Ensure that SSCH policies are complied with and that policy documents are read.
• Report any equipment issues to the community nurse team lead and ensure that SSCH equipment is well looked after.
• Always adhering to the NMC Code of Professional Conduct
• To ensure clinical notes are up to date to ensure colleagues are able to access the most current clinical information.
• Meet the requirements of revalidation and ensure continued registration with the NMC.
• Valuing and participating in clinical supervision and other support opportunities.
• To maintain budgetary awareness and foster effective use of all resources.
• Expectation to carry out any reasonable duty as requested by the Head of Symptom and Community Services and/or the Director of Care
As a voluntary organisation our ambition is to see highly professional services which place life-limited children and their families at the heart of everything we do.
Therefore, capitalising on this opportunity and to achieve this ambition we require that all of our staff share our common values and display behaviours that will enable us to achieve our goal.
Please note that the appointment will be subject to enhanced DBS clearance.
The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis Centre Coordinator – Part Time
Reference: 196
Responsible to: Crisis Centre Team Leader
Based: Hemel Hempstead Crisis Centre
Salary: £24,928 - £26,250 per annum, FTE
Contract: Permanent
Hours: 30 hours per week (Part Time) Covering a shift pattern of Earlies, Lates and Nights across 7 days.
We are also seeking a Night Coordinator working 3 Night Shifts 3 out of 7
About the Service
The Crisis Centre and rest of Nightlight Services (Café’s, Helpline, Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis cafes and 24/7 Crisis Centre. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
As a member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
About the Role
Alongside other Crisis Centre Coordinators, to be a key member of the Crisis Centre team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Centre Service. You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. You will provide management support to Crisis Centre Mental Health Support Workers and support the Crisis Centre Team Leader in ensuring practice within the service is safe, effective and person centred.
Key Responsibilities
- Providing emotional support and developing, alongside service users, flexible and realistic crisis support/person-centred plans within agreed guidelines with support from the leadership team (including assessments of need, risk, crisis support plans and review forms) in person or via telephone.
- Draw upon own lived experience as appropriate to inform the delivery of person centred support.
- Providing immediate advice and information to clients to support with crisis presentations.
- Liaise with Nightlight management and external services e.g. police, ambulance service, Crisis Resolution Home Treatment Team, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc. as needed in terms of accepting referrals and proactively recognising the indicators of deteriorating mental health and facilitating appropriate support.
- Complete appropriate signposting/onward referrals to both internal and external services in accordance with identified needs and risks.
- Ensuring record keeping is maintained to the required standards at all times and contributing to service monitoring requirements.
- Arranging transport for service users to facilitate access to services as needed.
- You will line manage a number of Crisis Centre Mental Health Support Workers and be part of the operational management for the Nightlight Crisis Centre.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for receipt of applications is 5th May 2024
Interviews shall take place week commencing 6th May 2024
Please note: We reserve the right to close the advertisement once sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
An opportunity has arisen for a lead Support worker to work within our Sanctuary crisis intervention and prevention service, based in Fore Street in Enfield. We act as a short-term A&E and Emergency services alternative, providing support to individuals in the Enfield Borough aged 18+.
This role is to provide leadership and support to the Sanctuary team on shift. The role will:
- Lead shifts during the week, providing support to team members via case management support, escalation, Health and Safety guidance
- Support the Sanctuary Manager to embed processes within the service, and ensure that these are carried out
- Work alongside the Manager and team to ensure that the service is operating to high quality standard.
- Provide support in times of emotional distress for clients. The support worker will provide a calm, supportive presence.
The role will support clients through co-producing support plans with practical and therapeutic support offerings, as well as contributing to the development of a warm welcoming environment and ‘safe space’ to be.
This position would suit someone with a minimum of 2 years experience of working with people with mild, moderate and severe mental health issues.
Please see attached job description for further information on this position.
The Sanctuary Service runs Monday - Friday, 5pm-10pm and at weekdays, 12-5pm. We would require the successful applicant to be able to work 4 shifts (21 hours per week) covering these days/times.
Our Enfield office is based at 275 Fore Street Enfield N9 0PD, where this post will be based.
The Family and Youth Engagement Worker is a new role within our organisation, which will provide additional support to an existing team working in London providing comprehensive support to young people and families living with HIV.
The role encompasses family-based support, organising and facilitating group meet-up events, offering guidance and support around engaging with services, and providing mentoring and coaching support to individual young people.
The role will be pivotal in furthering the charity's mission to enhance the health and well-being of children, young people, and young adults growing up with HIV.
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Team Leader- MARAC (Multi Agency Risk Reduction Assessment & Coordination) to join a multi agency team at Lancashire House, Accrington working 37.5 hours per week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at Accrington working in a multi agency team at Lancashire House. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. As a MARRAC Team Leader you will:
- Ensure the effective delivery of the MARRAC process, holding daily discussions with partners to contribute & support the initial assessment process
- Ensure the consistent delivery of services by allocating & monitoring work across the team
- Provide any immediate safety & support needs to the victim & their family
- Work alongside the police safeguarding teams to ensure the effective delivery of Operation Provide
- Chair MARRAC meetings, facilitating the sharing of sensitive information securely ensuring all partners take part in joint safeguarding
- Complete case management audits & reports to case records are accurate & in line with standards
- Be responsible for safeguarding quality assurance & compliance with policy, providing guidance as required
- Complete line management duties for your team including recruitment, training completion, performance management, support & guidance.
You will need:
- Experience managing a team delivering front line support to victims
- A comprehensive understanding of domestic abuse & it's impact, hold an IDVA accreditation
- Knowledge of risk assessment & safety planning & Safeguarding issues
- Theoretical, practical & procedural knowledge of civil & criminal justice remedies for victims
- Ability to build & mainitain partnerships & pathways to improve service delivery
- Good orgnisational skills, able to prioritise effectively
- Strong crisis management skills, able to deal with difficult situations.
- Strong communication, negotiation & advisory skills, both written and verbal with the confidence to challenge
- IT skills, able to sue Microsoft Office & Case Management systems
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
An exciting opportunity has arisen for two key individuals to join the team at Basis Yorkshire as a Sexual Exploitation Specialist (16+). You will be providing bespoke trauma informed 1-1 and group work for women who have experienced, or who are experiencing sexual exploitation.
Basis Yorkshire is an award-winning charity that was founded in 1995 and now operates across Yorkshire. This is a unique opportunity to join a challenging and vibrant organisation, working with women and young people who are involved in sex work or being sexually exploited. For more information about what Basis Yorkshire does and its values, please visit our website.
Our energy for and commitment to our work makes us a vibrant and resilient organisation with a strong and compassionate workforce. We are looking for someone who is passionate about making a difference to the lives of young people who have experienced or are experiencing child sexual exploitation, can embrace our core values of respect and trust and will support us in providing a unique service through their creative approach.
Basis is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from Black, Asian backgrounds, those who experience racism and those from the LGBTQ+ community as they are currently under-represented within our staff team. Equally we encourage applications from experts by experience. All appointments will be are made on merit, based on the criteria identified in the job description. You will be based in Leeds and may need to work some unsocial hours. There is some free parking but parking near the office will also be reimbursed.
Basis is committed to safeguarding and promoting the welfare of children and adults at risk. This post will be subject to enhanced DBS check.
In addition to being part of a fun, dynamic and vibrant workforce, we offer a benefits package including flexible working, contributory pension (4%), childcare vouchers, funded external supervision and an Employee Assistance package, 35 hour full time week.
The client requests no contact from agencies or media sales.
We have an exciting opportunity to join the PAN London Children and Young People's multi-crime service. We are recruiting for a Full Time Senior CYP Caseworker, to support children and Young people who have been impacted by crime.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in our office at Whitecross Studio's, 50 Banner Street, London, with flexibility of hybrid working. The role requires travelling to other VS offices across London.
As a Senior Children and Young Persons Caseworker, you will be required to:
- Conduct risk assessment to ensure each CYP receives a tailored support that meets their needs, including safety planning, advocacy, emotional and practical support
- Provide one to one support to children & young people who are a victim or witness to a crime & advocate on their behalf
- Manage a caseload of different risk level cases & regularly review risk
- Make any necessary referrals to MARAC & follow local safeguarding processes
- Involve children & young people in making decisions about themselves & the development of the service.
- Establish links with relevant statutory partners in Social Care, Education, Health, Police and Housing & attend meetings as required
- Manage up to 4 staff, conducting supervisions & case reviews, providing support & coaching as required
You will need:
- Experience of working directly with vulnerable children and young people
- Knowledge of risk assessment & actions required to safeguard children & young people
- An understanding of the issues for children & young people experiencing crime
- Experience of building relationships & delivering effective multi-agency a partnership work
- Good organisational skills, able to prioritise effectively
- The ability to maintain accurate & confidential case records
- Good written & verbal communication skills
- Ability to use IT systems including Microsoft Office
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet all the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.