Supporter care manager jobs

Head of Communications & PR

We are seeking a Head of Communications & PR to elevate the national voice of a values-driven arts education charity as they prepare to open their new headquarters at the iconic Wigan Pier. Shape the story of their next chapter and help influence the future of cultural education in England and beyond.

Position: Head of Communications & PR
Salary: £39,837 to £43,570 (pro rata based on 35 hour week FTE)
Location: Wigan (hybrid: home working, Wigan Pier office from Summer 2026, plus travel as needed)
Hours: 25-30 (negotiable)
Contract: Permanent

Closing Date: 9.00 am on Monday 19th January 2026

Please note - This role is offered at 25-30 hours per week (FTE 35 hours), with flexibility and negotiation on your working pattern to help you to balance work and life.
 

About the Role

The Head of Communications & PR plays a pivotal role in strengthening the organisation’s national presence and ensuring that the story of arts education and the people who make it possible, is heard, understood and valued.

You will shape a clear communications and PR strategy, lead and support a small communications team, champion ethical and inclusive storytelling, and ensure all messaging reflects the organisation’s values of equity, inclusion, quality and care.

Reporting to the Director of Relationships and Marketing, you will:

• Lead proactive, strategic communications that bring the charity’s mission to life
• Manage media relationships and secure thoughtful, impactful press coverage
• Oversee all digital communications, including website and social channels
• Support colleagues to communicate their work confidently and clearly
• Shape organisational messaging around programme launches, events and key moments
• Elevate the visibility of teaching artists, cultural organisations and partners
• Uphold high-quality, accessible and ethical storytelling in all content

This is a unique opportunity to influence national conversations, shift perceptions about arts-based learning, and shine a spotlight on the people, places and practices shaping cultural education today.

About You

We’re looking for a strategic communicator, a relationship-builder and a natural storyteller, someone who loves ideas, thrives on collaboration and believes deeply in the power of the arts to help children flourish.

You will be:

• A confident communicator with excellent writing skills and an eye for accuracy
• An experienced media handler who builds strong, respectful journalist relationships
• Curious, creative and able to turn complex ideas into compelling stories
• Organised, calm under pressure and skilled at managing multiple priorities
• Inclusive and ethical in your approach to storytelling and representation
• A supportive team leader who motivates others with clarity, care and ambition

This is an exciting moment to join the team. You’ll help establish the organisation’s voice as it moves into its new home at Wigan Pier and expands its local, national and international reach.

About the Organisation

The charity’s vision is for a future where being creative and experiencing brilliant culture is a regular part of every child’s learning and life. They work strategically across Northern England, nationally and internationally to tackle unequal access to creativity and the arts for children and young people.

They value curiosity, courage, collaboration, care, conscientiousness and credibility, and are committed to anti-racist practice, ensuring diversity is at the heart of everything they do.

Other roles you may have experience of could include: Head of Communications, PR Manager, Communications Lead, Head of External Affairs, Media & Communications Manager, Senior Communications Officer, Strategic Communications Lead, Head of Marketing and Communications, Public Relations Lead, or similar.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Engagement Officer (Midlands & West)
We are looking for an Engagement Officer to work with members of the UK fire services community in an inhouse, face to face fundraising capacity. This role covers a region reaching from Severn Park in Avonmouth (Bristol), to Staffordshire and across the Midlands and part of Wales.

The successful candidate will ideally be located around the Birmingham area, or within the Mid / West of England, to enable frequent travel across the region to visit stations and training centres regularly. 

Hours: 30 hours per month (equivalent of 6.92 hours per week)
Salary: £5,242.76 per year
Flexible working pattern to allow for planning visits (some evening or weekends required)
This role is homebased with regular travel. 

About Us
We’re the UK fire family’s charity, providing timely clinical care and wellbeing support to members of the UK’s fire services and their families, helping them to adapt to physical, emotional and social challenges to adapt to conditions, injuries and illness and to transition to life after service. 

We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.

We are looking for an Engagement Officer who can inspire the Fire and Rescue communities to support Fire Fighters charity and the work it carries out.

The Role
Building relationships with the fire and rescue services in your area, you’ll become an integral part of the local fire services community, you'll work collaboratively with our national team of fundraisers and to help secure much-needed income for the Charity.

You will provide talks to new recruits, making them aware of the services the charity provides for them as new service users, and encourage signups to individual giving schemes. You will work with your team to maximise recruitment, re-engagement and retention of individual supporters.

With a flexible approach, you will be responsible for planning and scheduling your visits to stations, managing and maintaining personal data and recording outcomes on our Customer Relations Management (CRM) software. 

You will need to be able to travel across the region, which includes: Severn Park in Avonmouth (Bristol), Staffordshire and across the Midlands and parts of Wales.

This role is subject to a Basic Disclosure and Barring Services Check.

About You
We’re looking for an experienced fundraiser to join our team. You’ll need excellent communication skills, with the ability to communicate to a wide range of audiences, with the ability to deliver PowerPoint Presentations in a confident, and clear manner.

You'll need good organisational skills with the ability to prioritise workload, and work without close supervision. You'll also need to be competent on standard Microsoft packages, have efficient time management skills and a proficient use of social media and apps. 

This role requires you to be able to travel and occasionally stay away overnight. 

A good knowledge of the UK Fire and Rescue Service community is beneficial, and knowledge of legal requirements relating to Fundraising and Data Protection and Information Security principles is required. 

Why Join Us? 

At Fire Fighters Charity, we value diversity, equity, and inclusion. You’ll be part of a supportive team dedicated to making a real impact.  

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, cultures and experiences. If you require any adjustments during the recruitment process, please let us know - we’re here to support you. 

How to apply
Please apply via our online portal.

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time. 

Closing Date: 26 January 9am 2026

Prospectus is delighted to be supporting a small, London based performing arts charity to recruit for a Head of Finance and Operations. This is a role based full time from their site in Islington and is a permanent vacancy. The charity works with care leavers and at risk young people using drama, staging high profile theatre and film productions.

Reporting in to the CEO, the Head of Finance and Operations is responsible for managing the day-to-day operational, financial and legal aspects of the charity, the work it produces and its staff, ensuring successful delivery of all services. Accountable to the CEO, this person must ensure that the right balance is achieved between a programme of activity and prudent financial management. Some of the key responsibilities include strategic and financial planning, leading in the development and management of business plans. You will ensure realistic financial targets are set, work alongside the CEO to develop a robust, deliverable business plan for financial partnerships and will lead on the development and implementation of HR strategy and staff management policies. You will support the Fundraising team alongside the CEO, working with them to develop and manage a realistic weighted pipeline of trusts and foundations. You will also monitor funding agreements and renewals, support the preparation of corporate sponsorship contracts and over see the management of the office space.

The successful candidate will have prior experience managing finances, ideally for a charitable organisation or not for profit, however you do not need to be a fully qualified accountant. You will have team management experience with the ability to motivate and support staff and bring experience of embedding policies and processes to ensure smooth running of the organisation. You will be a self starter with the ability and drive to learn aspects of the role that you are not as familiar. The charity is open to candidates looking to develop and broaden their experience on the job and therefore you will not be expected to have strong experience in every area.

To apply please submit your CV in the first instance. Following your application, you may be contacted by Prospectus for an informal discussion and may be asked to provide further information to assist with the recruitment process.

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

We are excited to be hiring a Young Women’s Worker to join our team and invest in the lives of young women across Tower Hamlets. This role is all about building positive, supportive relationships, creating safe and empowering spaces, and helping young women grow in confidence, resilience, and self-worth. The successful candidate will be passionate about mentoring, advocacy, and working alongside young women as they navigate life’s challenges, discover their strengths, and shape their futures. If you are committed to making a meaningful difference and have a heart for supporting young women to thrive, we would love to hear from you.

Please send us your CV and a cover letter detailing your suitability for the role. The role description and person specification can be found on our website.

About the role

Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.

You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

About the Team

2024 marked 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

Find out more about the Personal Support & Social Work Service on our website.

About you

To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role can be found via the Apply button.

If you have any queries or would like to speak to someone about this role, please contact Jayne Whitcher, Social Work Team Lead for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

How to apply 

For more informaion and to apply, please click on the Apply button.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on Sunday 25 January 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: Face to Face, week commencing 02 February 2026

• Provide inspirational leadership and clear strategic direction for the Freshly Greated CPP programme.
• Lead the implementation of the programme with creativity and a strong commitment to its aims and objectives.
• Develop and nurture the key partnerships in Great Yarmouth and beyond that support the programme’s sustainability and growth.

The Executive Director leads the Freshly Greated programme, working closely with the Freshly Greated Consortium, Arts Council England (ACE), freelancers, volunteer Community Producers and the wider local community. The Director manages a small, multi-disciplinary team and is responsible for the programme’s creative direction, partnership development, financial sustainability, evaluation,  compliance and will also develop and lead an ambitious, co-created community-led arts and culture programme that has action research and evaluation at its core. 

Freshly Greated is a year round programme which includes award winning youth participation and intergenerational projects across three neighbourhoods. In partnership with Out There Arts, Freshly Greated create vibrant public celebrations across parks, beaches, and town spaces, inspired by local stories. Last year, 61,942 residents took part in workshops, events, and festivals that are free, inclusive, and locally led. All Community Producers agree Freshly Greated proves everyone is creative, builds skills, and strengthens community spirit - 94% say it increases local pride, and 91% believe it makes Great Yarmouth a better place to live. 

Are you a creative and curious relationship builder with an interest in science and technology, and its ability to change the world?

University of Oxford’s world-leading Mathematical Physical and Life Sciences (MPLS) Development team is looking for their next aspiring fundraising professional, offering the chance to learn, grow and hone their skills in the role of Development Officer.

 Offering an exceptional salary and benefits package along with unrivalled opportunities for professional development, this is a unique early-career opportunity for a driven individual with fundraising, marketing or transferable relationship skills looking for a stimulating and nurturing learning environment.

About the role:

From climate science and robotics, to drug discovery and surveying and conserving tropical rainforests, Oxford scientists are at the forefront of international research and their work has global impact. You’ll join the country’s most successful higher education Development team working closely with academics and researchers with an international reputation for excellence.

You will help to raise funds for cutting-edge, innovative and life-changing research, scholarships, access and outreach, and a number of key capital projects.

You’ll also develop your skills and experience across a range of income streams: regular giving, stewardship, legacies and major gifts, including gaining experience facilitating gifts up to six figures.

About you:

You’ll already have some fundraising, business development, alumni relations, or marketing experience. We’re looking for you to be able to positively and confidently engage and build rapport, both in conversation and writing.

You’re naturally curious and keen to learn more about the potential for scientific developments impact world issues, and change people’s lives.

We’d also love to see you demonstrate the following skills and qualities:
Think strategically and tactically about the relations between potential donors and fundraising goals.

· Be creative in producing materials, with an understanding of how to articulate projects for donors.

· Able to manage, prioritise and adapt to a diverse workload, meet deadlines, and work calmly under pressure.

In return for your passion and commitment, you’ll receive a generous salary and benefits package, joining a supportive team that will encourage and nurture you to thrive. 

What we offer:

Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:

· Flexible hybrid working

· An excellent contributory pension scheme

· 38 days annual leave

· Membership to CASE

· Training and development opportunities

· A comprehensive range of childcare services

· Family leave schemes

· Cycle loan scheme

· Membership to a variety of social and sports clubs

· Discounted bus travel and Season Ticket travel loans

 Application process

 · Click the link to ‘Apply’ and follow the on-screen instructions on our Application portal.

· Applications must include of a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.

Only applications received before 12.00 noon on 14 January 2026 can be considered.

Interviews are currently scheduled to take place 22 January 2026, in person in Oxford.

Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

CEO

We are seeking an experienced and motivated leader to guide a purposeful organisation through its next chapter.

Location: Fully remote within the UK with occasional national travel
Salary: £55,000 to £65,000
Contract: Full time, permanent
Benefits: Pension, generous annual leave, Christmas closure, family leave and sickness policies available on request
Closing date: Monday 9th February

THE OPPORTUNITY

We are looking for a new CEO! Can you uphold the thoughtful shaping and delivery of an impactful charity? Do you have senior experience in a purpose-led organisation with financial and business skills you can bring? Then you might be the right person to guide this team.

This is a great opportunity to make a life-changing difference to people living with disability!

If this is something you are passionate about, then a CEO role is a great way to use your professional experience to be a nationwide change-maker.

ABOUT THE ORGANISATION

Whether it’s mobility, daily living, or hobbies and sports, the charity creates solutions that change lives. At the heart of their work is designing and building custom made equipment, tailored to each person’s unique needs.

Volunteers bring together creativity, technical skills, and problem-solving expertise, including metalwork, carpentry, electronics, computer programming, and 3D printing, to deliver solutions that can’t be found anywhere else.

IF YOU JOIN THE TEAM…

You’ll have the rare chance to take the helm of a charity with a powerful social mission and build on their proud 60-year history, stewarding them into a new era of growth. A vibrant, passionate community of innovators and problem solvers will be right there with you.

You’ll join the vision for the charity to be a place where people of all ethnicities and backgrounds feel welcomed to work, volunteer or seek help. The organisation encourages flexible working and a culture that prioritises people, wellbeing, and collaboration.

WHO WE’RE LOOKING FOR

We are searching for a CEO who can help ensure REMAP remains resilient, relevant, and well-prepared to respond to emerging pressures and opportunities.

We are particularly seeking someone:

• Who will strengthen financial sustainability and income generation
• Has a proven track record of senior responsibility
• Energise and support a nationwide volunteer community – strengthening relationships between central staff and locally rooted branches

You do not need to meet every requirement to be considered. If you can demonstrate the experience, passion, and capability to lead with purpose, we encourage you to apply.

WHAT’S NEXT

If you are excited by this opportunity and ready to bring energy and expertise to a mission-driven organisation, we would love to hear from you.

Other roles you may have experience of could include: Chief Executive, Executive Director, Managing Director, Head of Operations, Director of Services, Director of Strategy, Director of Programmes, Operations Director, Charity Director, Social Impact Director, Senior Leader, Development Director, Leadership Consultant, Transformation Lead, Governance and Strategy Lead  #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We’re looking for a PWP or Low Intensity Psychological Worker who will support survivors and their loved ones with evidence-based low intensity interventions.

You’ll play a key role in supporting clients, managing communications, and assisting with volunteers. You will work closely with our Community Development and Criminal Justice Services Practitioners to ensure survivors have access to proper support. All staff have a Thematic Leadership area to expand the organisation’s knowledge in areas impacting male survivors and their loved ones.

You’ll be a qualified and experienced practitioner working with trauma with a background of mental health and engagement. We’re especially keen to hear from people with experience in working with men, sexual harms and their loved ones, but we value transferable skills too. If you’re passionate about creating a society where no male survivor is left behind, this could be the role for you.

Why Join Us?

• A competitive salary.
• Annual leave package with incremental rises plus bank holidays.
• Company sick pay.
• Birthday annual leave.
• Monthly clinical supervision.
• Pension contribution.
• A range of discount and benefit programmes.

** Please Note, all Job Descriptions are currently pending review **

GDPR Administrator / Data Administrator 

London (hybrid working)

£34,116 - £38,115 pro rata

Are you experienced in data administration and interested in helping a leading charity with GDPR compliance?

We’re looking for someone to join us for a 6 month period as a GDPR Administrator. Reporting to our Head of People, you will play a vital role as we introduce a new HR system in 2026, to help ensure our people records are secure, accurate, and up to date; helping protect personal data and strengthening our culture of trust and good data governance.

In the role of GDPR Administrator you’ll work closely with colleagues in HR Shared Services and IT to make sure we meet our data protection obligations while supporting a smooth and successful system implementation.

What you’ll be doing

• Reviewing HR data to identify records that have reached the end of their retention periods.
• Safely and securely deleting outdated records, in line with GDPR and our data retention policy.
• Keeping detailed, auditable logs of all deletion activities to support compliance and transparency.
• Ensure we continue to handle colleague data with care, accuracy, and integrity.
• Helping us continually improve our record-keeping systems to stay compliant and create lasting efficiencies.

Where and how you’ll work

After a settling-in period, you’ll spend at least two days per week in our Central Office near Tower Hill. These office days are a great opportunity to collaborate in person, build relationships, and receive training and support. For the rest of the week, you’ll have the flexibility to work from home or one of our regional St Mungo’s offices.

We know that flexibility can make all the difference. If you believe this role could be right for you but need a different working pattern, we’d be happy to explore this with you at interview.

About you

We are looking for someone who cares about doing things the right way and takes pride in supporting others. Please apply if you can bring:

• Experience in data administration, records management, or GDPR compliance.
• You might have some experience in public sector or charity environments where strict data compliance protocols are vital.
• Strong attention to detail with excellent organisational and documentation skills.
• Familiarity with data protection laws (GDPR, UK Data Protection Act 2018) and record retention practices.
• Confidence using HRIS, CRM, or document management systems.
• Ability to handle sensitive information confidentially and responsibly.

Above all, you will share our commitment to upholding the highest standards in how we care for people’s information and want to help St Mungo’s deliver on its ambitious plans for 2026.

Closing date: 10am on 19 January 2026

Interview and assessments on: 29-30 January 2026

Please note, we may close this advert early and strongly recommend early applications

We are looking for two Senior Facilitators and Coordinators to join our Sports Project.
 

• Salary: £36,190 per annum pro rata (£14,476 per annum for 2 days a week)
• Hours: Part-time (2 days/week, 15hrs/week) with potential to expand to 3 or 4 days
• Location: Remote (UK-based) with regular in-person deliveries across the UK, and primarily in London and the West Midlands
• Contract: 3-year fixed term contract starting March 2026, with possibility to extend if new funding is secured
• Reporting to: Sports Department Manager

About Beyond Equality

Beyond Equality works with men and boys towards gender equality, inclusive communities, healthier relationships and better mental wellbeing. We have a range of activities, centering on interactive workshops that have reached over 100,000 people in schools, universities, sports environments, workplaces and community organisations, as well as research and expert advice, external communications and professional development training. In everything we do, we prioritise compassion, mutual respect, and evidence-based practice.

The Role(s)

We are looking for two Senior Facilitators and Coordinators to join our Sports Project. You will deliver impactful workshops using Sport for Change (S4C) approaches within professional football academies, community foundations, youth centres and schools.

You will contribute to the design and testing of new learning materials and piloting of new workshops.

You will also be responsible for coordinating session logistics, maintaining stakeholder communications and ensuring data collection (Salesforce).

Both roles will combine direct delivery and project coordination. However, each role will also have specialised responsibilities: 

• Senior Facilitator and Coordinator - Events & Network Building: Focusing on social media, outreach and events.

• Senior Facilitator and Coordinator - Research & Learning: Focusing on focus groups, data collection and curriculum design.

Please note that you only need to submit one application. We will discuss which role best suits you during the interview process.

Our Ideal Candidate(s)

We are looking for someone who has:

• Experience facilitating workshops with young men and adults;

• A strong interest in and an understanding of Sport for Change approaches;

• Strong organisational skills, to manage session logistics, data reporting and their own workload;

• A commitment to compassion, transparency and accountability.

Equal Opportunities

Beyond Equality strives to be an inclusive employer. We want to provide a working environment, and a recruitment and hiring process, that is welcoming, accessible and supportive for everybody - including and especially those who are marginalised in society. With this in mind, we’ve worked to create an application and recruitment process that is as straightforward and transparent as possible.

We welcome applicants with non-traditional educational backgrounds. If you are not sure whether you are qualified or experienced enough for a role, but you think you meet the person specification, we encourage you to apply anyway. 

We particularly welcome applications from people of colour, LGBTQ+ people, women, new or expectant parents/carers and disabled people. 

If there is anything else we can do to make the application and/or interview process more accessible for you, we want to hear about it, and will do our best to meet your requirements.

We are a diverse organisation and we appreciate the value of lived experience. When our team members want to draw on their own lived experience to inform aspects of their work, we do our best to support them - but we’ll never expect or require you to draw on your own experiences if you don’t want to, or to do extra work on the basis of any aspect of your identity. 

Safeguarding

Beyond Equality is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff to share this commitment. Employment offers are subject to pre-employment checks including DBS, references, online checks and right to work.

How to apply

Closing Date: Wednesday 21st January at 23:59

To apply, please download the Job Pack PDF attached to this advert. It contains:

• The full details on the responsibilities and requirements for the roles,

• The link to our virtual Q&A session,

• The link to our Diversity Monitoring Form,

• The five application questions you'll need to submit via email with your CV.

If you’re unsure whether this role is for you, sign up for our virtual Q&A Session on Tuesday 13th January at 10:30am (link to sign up in Job Pack).

We are looking for an exceptional, value-driven candidate who can hit the ground running as our Legal Education Officer, working closely with the Director and the rest of our small and dynamic Right to Remain team.

The person must be someone who understands the Right to Remain ethos and is prepared to bring their whole self to our organisation. Needless to say, the role requires an impeccable grasp of the asylum and immigration system and its operation on the ground, including how it impacts our community of people seeking asylum, refugees, migrants, their families, friends and allies. It requires an ability to help and guide our community to navigate the complex and hostile asylum and immigration system.

You will be working closely with the Director and the rest of our small and dynamic Right to Remain staff team: another Legal Education Officer based in Leeds (generally) covering the North, the Organiser based in Manchester leading our mighty These Walls Must Fall, and the Engagement Officer based in London. In particular, the post holder will be closely coordinating their work with another Legal Education Officer in Leeds. The post holder is also expected to be already embedded in the local and regional asylum and migration field, familiar with its dynamics and able to tap into their existing relationships and connections with local groups and actors. 

We are proud of Right to Remain’s unique and bold approach that really believes in collective power. We are focused on building knowledge, radical solidarity and the power of our community. We show up authentically at work and for our community, always giving our 100%. We are determined and calm amidst the crisis and chaos of the world. We know that now is not a ‘business as usual’ time, and we need to meet the moment as the anchor organisation for the migration justice movement. That comes with a lot of responsibility but we also carry it with lightness. We want our new team members to be similarly passionate, ambitious and compassionate. 

With the rest of the team, you will be responsible for maintaining, developing, and increasing usage of our highly popular and accessible resources about the asylum and immigration system, most notably the Right to Remain Toolkit. You will deliver interactive workshops on the legal system for people navigating that system as well as professionals and volunteers. You will engage with our network of community groups to ensure that we are apprised of developments on the ground and we are communicating important changes to these support groups. You will also work with the Director and other colleagues to develop and deliver specific public legal education projects, when necessary. You must have outstanding communication skills and the ability to engage with a wide range of audiences, in a manner that reflects Right to Remain’s mission and values. 

Grade: 5

Salary: £30,994 per annum

Position type: Full Time, Permanent, 37.5 hours per week. (Flexible working considered)

Responsible to: Financial Controller

Direct reports: None

Location: ShelterBox HQ, Truro, Cornwall (Hybrid working with at least 2 days a week in the office)

ROLE PURPOSE:

A key member of the finance and financial accounts teams, supporting colleagues and the wider charity by taking responsibility for maintaining elements of the financial records of the charity.

Ensuring compliance with technical and legal requirements, safeguarding the assets of the charity.

Generating data that will allow for informed decisions to be made, maximising the impact that the charity can achieve for people effected by disasters.

WHO ARE WE LOOKING FOR?

We are looking for an experienced finance professional to join our busy team and to help provide a great finance service. You will have excellent attention to detail, good knowledge of finance processes and work well as part of a busy team. Having great organisational skills, you will be able to manage multiple tasks at the same time, work proactively and be a good communicator.

You will have experience in working in a finance team. Main core duty will be maintaining the purchase ledger. Shared tasks will be expected for payroll (training will be given). The individual may hold AAT qualification or be qualified by experience.

We encourage innovation and new ideas and would welcome you sharing your experience with us, to further develop our team.

This will be an exciting time to join the organisation as we have just implemented new systems, for payroll, expenses and finance.

This is an opportunity to join a friendly and vibrant organisation.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

Maintain Financial Records

• As part of the Financial Accounts team (two Finance Officers and the Financial Controller) take a share of the responsibility for maintaining the financial records of the charity, ensuring compliance with processes and technical and legal requirements, and safeguarding the assets of the charity.
• Provide support to internal and external stakeholders in operating or using/getting benefits from the outputs from your areas of responsibility.

Areas of responsibility will include: -

• Processing and payment of invoices and bank transfers, including foreign and urgent payments.
• Processing of donations from journals generated from the CRM system, reconciling to bank receipts, and resolving any queries or discrepancies in collaboration with the Supporter Care team.
• Bank and petty cash recording and reconciliation. Including bank account reconciliation on a weekly basis, petty cash and foreign currency. Submission of bank reconciliations for approval by Financial Controller.
• Enter expected cash outgoings into weekly cash flow document.
• Credit Card and Expense Claims (detailed below)
• Process Payroll (detailed below)
• Purchase and sale of foreign currency as discussed with Financial Controller.
• Monthly gift aid submission including generation of Gift Aid submissions, complete pre-claim checks, submission and reconciliation to receipts from HMRC. Submission of draft gift aid submission for approval by Financial Controller.
• Month End - (detailed below)
• Year End - As instructed by the Financial Controller generate reports and information to support preparation of annual report and audit file. Answer audit queries provided by the charities auditors.
• Maintenance of the organisation's fixed asset register, posting journals for depreciation, acquisitions and disposals.
• Monitoring of finance inbox and support organisation with requests for financial information.
• Provide Support to organisation with procurement and purchase ledger system Focal point.
• Update projects/funds on Dimensions.
• Maintaining accounting records for our subsidiary company, ShelterBox Trading.

Credit Card and Expense Claims

• Maintenance of the Company Credit cards, submitting requests for new cards, adjusting credit limits and cancellation of cards.
• Download credit card transactions and upload to Continia Expense system and submit to credit card holders for completion of expenses.
• Review, approve and post to finance system credit card expenses and claims for expenses using Continia expense system.
• The issuing and reconciliation of cash advances for ShelterBox Response teams.
• Provision of new credit cards for Staff/ShelterBox Response team's and deal with any issues.

Payroll

• Processing the monthly payroll with information provided by HR Department using Payroll Software and initiating payment and payslips to staff.
• Monthly submission of payroll reports to HMRC and process payment of PAYE, NI and student loans to HMRC.
• Maintenance of the company pension scheme, uploading details of monthly contributions. Dealing with issues and queries around this.
• Monthly reconciliation of payroll control accounts.
• Providing support to the HR team around pay, pension, loans etc

Month End

• Assist with timely month end process by completing work to meet monthly deadlines.
• Monthly reconciliation of income between CRM and Dimensions.
• Produce month end reconciliations for approval by Financial Controller.

Special Projects:

• Provide support to the Finance Team Managers and Director of Finance including undertaking special projects as requested.
• Providing financial team support on cross departmental projects as required.

Other responsibilities

• Any other duties as required which are deemed appropriate to the level and grade of the post.

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. And that impact can be felt by entire family. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer.

We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make their voices heard and their unique needs understood, so they can get the right care and support at the right time

About the role

We’re looking for a Individual Giving Officer with Individual Giving or project management experience to join our Individual Giving, Legacies and E-commerce Team. 

Working within the Individual Giving, Legacies and E-commerce Team, you’ll have a varied role managing and supporting the delivery of  fundraising appeals which will recruit, retain and develop supporters across our acquisition and retention programmes. These appeals will include utilising online and offline channels such as direct mail, organic and paid social advertising, email, face-to-face fundraising, Payroll Giving and telemarketing.

This role would suit someone with some experience of marketing or fundraising or who would like to expand their experience of Individual Giving.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

As part of the ambitious Individual Giving, Legacies and E-Commerce Team you will:

• Work with the Individual Giving Manager (Loyalty) to develop and implement Individual Giving campaigns
• Support development within the team by researching and implementing innovative campaigns, testing and rolling out successful areas
• Work with suppliers to ensure the smooth running of campaigns and maximum impact from the relationship with them. 

What do I need? 

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Proven experience of managing successful Individual Giving or similar campaigns across all channels, including print and digital
• Experience of project management and reporting
• Experience of managing external agencies and suppliers
• Experience of implementing marketing plans
• Experience of budgeting and forecasting

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.