Supporter services advisor jobs

High Trees are seeking a new team member to provide communications and engagement support to the organisation. You will be joining us at an exciting time as High Trees continues to grow the reach and scale of our reach and impact. This is an exciting opportunity for a creative and proactive individual to work within a small, collaborative and dynamic team in a communications role. You will be passionate about ensuring that the voices of the communities that we work with remain at the heart of what we do and how we do it.

This role is central to supporting the Senior Communications Officer in the day-to-day running of their service. You will be responsible for producing impactful marketing and communications content, providing coordination support for events and activities, and doing outreach to ensure local communities are aware of our services. You will also be proactive, keeping abreast of developments and opportunities in the sector to raise the profile of our work. You will be highly organised and detail-focused, a compelling communicator, and confident to take initiative.

Collaboration with colleagues is an essential part of this role and you will enjoy working with others and be a valued partner, peer and colleague. You will need to be highly responsive to the needs of colleagues, service users, partners, and be able to provide practical solutions for a range of situations. This is an entry-level post, and you will be encouraged and supported to grow and develop your skills and expertise in Communications.

Employee benefits 

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days) 

• Enhanced maternity/paternity/adoption leave after 2 years’ service 

• Save money off a new bike with the Cycle to Work scheme 

• Up to 7% contribution to the staff pension scheme 

• 24/7 Employee Support Line 

• Clear pay structure with yearly increments (based on performance) 

• Annual Staff away day 

• Premium eye-care vouchers through Specsavers and season ticket loans 

• Regular team lunches and generous supplies of office breakfast and snacks! 

A new role, the Finance Manager is responsible for leading all aspects of the charity's day-to-day finances, contracts and risk management. As a member of the senior leadership team, they will support the CEO with strategic planning. A key part of the role will include financial planning and administrative support for the charity’s fundraising efforts as part of a £6.5m conservation and renovation programme. They will lead the preparation for, and presentations at the charity’s Board and related finance committees.

The postholder will ensure that the charity’s budget and out turn are closely monitored and that established financial controls, spanning the procurement to payments cycle, are firmly adhered to. They will lead budget setting, forecasting, and financial reporting (including management of the external audit and production of the annual report and accounts) and will support wider work programme-planning for the charity, setting the foundations for financial success and sustainability. In addition, the postholder will act as the central finance liaison with the Inns of Court of Inner and Middle Temple – TCT’s principal funders – as well as with other stakeholders, donors and cross-departmentally.

Candidates should meet the following essential criteria:

CIMA, ACCA or ACA qualified accountant

Experience in a senior/ management financial position in a charity/ not for profit

Experience of managing cash and investments.

Effective communications skills both written and oral

Excellent IT skills including MS Office and Finance Systems

About us

Temple Church is located in the Temple, City of London. Known as the “Mother Church of the Common Law”, and birthplace of Magna Carta, the Church serves the legal colleges of Inner and Middle Temple, two of the four Inns of Court responsible for calling barristers to the Bar of England and Wales.

How to apply:

Please email your CV and a covering letter of not more than two A4 pages (demonstrating how you meet the role’s essential criteria) by 15th March 2026.

All appointments are subject to acceptable background checks including a basic DBS Disclosure.

In this dynamic role, you’ll be at the forefront of delivering agreed and dynamic plans to improve outcomes for people living with/at risk of diabetes.by working to reduce variation, and improve care, treatment and prevention via influencing and partnership working activity.

We’re looking for someone who can inspire and collaborate, building strong, positive relationships to increase understanding of diabetes. Your ability to influence and work together with others will help us support health system professionals and communities to improve diabetes care.

Join us and be a part of something truly transformative. Together, we can change the narrative around diabetes and create a more inclusive world.

Please note that we require that the successful postholder must be based in the East of England., United Kingdom

About the team​

The Policy team is a small, collaborative and collegiate team looking to expand. We have a unique set-up, sitting separately to but working closely alongside the Communications team as part of the wider Public Affairs team. We influence key decision makers through direct engagement with senior officials, commissioning and sharing research and insight and supporting coalitions which include our portfolio charities to take their voice to decision makers to secure policy and funding commitments.

The team also works across the organisation, presenting insight to inform our investment decisions and making a compelling case to generate new financial commitments for our work.
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About this role

The Research and Evidence Officer is a new and exciting role at Impetus, an organisation at the forefront of youth policy. Impetus is evidence led and impact focused and we take this approach to our policy and public affairs activity. 

The successful candidate will provide the robust data and insights needed to help us build a better understanding of young people’s experiences across education and employment, support colleagues by providing accurate data, analysis and insight that informs policy development and communication designed to improve their outcomes, and support the team to create compelling cases for change tailored to a range of audiences. They will be line managed by the Head of Education Policy but work across both employment and education policy domains. 

We are a busy team doing interesting and exciting work. Day-to-day you might be extracting insights from government published data, providing evidence for a policy briefing, drafting a report for a policy audience, or working with colleagues from across the team to communicate research findings in impactful ways, following agreed templates, processes and quality standards, and seeking clarification where needed.

We are looking for someone with a commitment to supporting young people from disadvantaged backgrounds to get the support they need for a fulfilling life, whatever that means to them. You will have good knowledge of quantitative and qualitative research methods, have the skills required to analyse a range of data sets, including confidence applying quantitative research methods to conduct primary and secondary analysis of large and complex datasets, and the ability to present research findings clearly.

This is an exciting time to join a rapidly growing organisation. We work on tackling the barriers that hold back young people from disadvantaged backgrounds including reducing the numbers losing learning though absence and exclusion, improving GCSE attainment in English and maths and ensuring youth employment provision reaches those furthest away from work. Your contribution to this work will have a tangible impact
on these and other areas.

We are keen to see a demonstrated commitment to equity, diversity and inclusion (EDI), and interested to hear how you have led or supported any initiatives or projects relating to this.

We welcome application from underrepresented groups, particularly those who were eligible for free school meals as children. If you would like to chat about the role, please find the link on the recruitment pack.

Key responsibilities
• Monitor monthly data releases and new research published across our areas of interest and record relevant information accurately following agreed templates and systems
• Use quantitative and qualitative research skills to support and contribute to the delivery of a range of research projects and reviews, conduct data analysis, and generate robust evidence across relevant policy areas and portfolio partner activity
• Translate complex data accurately into accessible reports, briefings, summaries, papers, presentations, and other content ensuring accuracy, clarity and adherence to organisational templates and approval processes
• Use research findings to provide accurate evidence and summaries that support colleagues in developing policy positions, evaluating proposals, and proposing evidence-based solutions
• Prepare accurate briefing materials and background notes to support senior colleagues on relevant policy areas ahead of meetings and events (speaking events, roundtables, and senior-level stakeholder meetings)
• Collaborate with the Communications team to develop content for external priority audiences to maintain and grow the profile of policy work, by preparing draft summaries, data points and visuals in line with agreed templates and style guides
• Support the policy team in gathering, organising, summarising and using evidence from portfolio partners
• Support internal team processes by monitoring an allocated set of information sources, providing content for internal and external newsletters, ensuring information management systems are kept up to date and accurate (e.g. briefing packs, team calendar)
• Contributing to a collaborative and inclusive team culture
• Support the Heads of Policy to build and maintain relationships with researchers, academics, and the education sector by writing briefings, maintaining a contact database, and representing Impetus’ interests at events
• Collaborate with peers to meet deadlines and deliver results, ask for clarification when needed, share information promptly, and work cooperatively to meet deadlines.

Person specification

​Essential​
• A strong commitment to improving outcomes for young people from disadvantaged backgrounds, and an understanding of the barriers they face across education and employment
• Good knowledge of quantitative and qualitative research methods, and how these can be applied to policy and practice
• Ability to support the development of research tools including surveys, interview guides, and tailored data collection plans
• Experience of analysing data and evidence (quantitative and qualitative), including working with large or complex datasets ensuring accuracy and following agreed guidance
• Experience using statistical or data analysis tools (e.g. Excel, R, Stata, SPSS, or similar)
• Ability to interpret research findings and translate complex data into clear, accessible outputs to improve clarity for non-technical audiences (e.g. briefings, reports, presentations)
• Strong written communication skills, with the ability to draft clear, accurate, and well-structured content for policy or public audiences which are in line with agreed templates and processes
• Ability to gather and summarise evidence that supports colleagues in developing policy positions and decision-making
• Good organisational skills, with the ability to manage multiple tasks, meet deadlines, and work across different projects simultaneously. Able to follow established processes, manage own tasks, and maintain accurate records
• A commitment to working with collaboratively with colleagues from diverse backgrounds, and to contribute positively to a team-based working culture
• A commitment to Impetus’ mission
• A commitment to equality, diversity and inclusion 

Desirable​

• Experience working in a policy, university or research environment, think tank, charity, or public sector environment
• An interest in education and/or employment policy and the use of evidence to drive systemic change and a willingness to build understanding
• Knowledge of the UK government and policy-making process, including the roles of departments, Parliament, and external stakeholders, and how research and evidence contribute to policy development and decision-making
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​About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.​

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today: ​

- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.​

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​

We are resolutely focused on outcomes and impact, driven by quality evidence.​

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.​

Our Values​

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.​

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.​

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.​

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.​

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

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​Our employee benefits ​

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.
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How to apply

Please click on the "Apply for this job" button.​

You will need to:​

- Complete the online form (including the equal opportunities monitoring form)
- Upload a comprehensive CV and supporting statement.​

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.​

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.​

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.​

The deadline for applications is Monday 9th March 2026, 11:59pm.​

Interviews:​

1st Interviews will take place on w/c 16th March 2026.

2nd Interviews will take place on w/c 23rd March 2026.​

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

IDVA (Based in Children’s Services)

Location: County Hall, Exeter or Barnstaple or Totnes with travel between locations (with some hybrid working)

Salary: £24,955 - £28,666 (dependent on experience and relevant IDVA qualifications)

NDADA Children and Families Team – Devon Domestic Abuse Alliance

This is an exciting time to be joining this team, as funding has been extended and the project is really starting to make a difference to the lives of those families who are receiving support from Children Services.  The role will involve one to one work with the safe parent, raising awareness and training staff to understand and recognise signs of domestic abuse, working alongside each other to advocate for parents who are struggling with difficult and abusive relationships.

About the role

We are recruiting an Independent Domestic Violence Advisor (Qualified IDVA or IDVA Practitioner to work towards IDVA qualification) to join the NDADA Children and Families Team, part of the Devon Domestic Abuse Alliance (DDAA). This is a vital role working alongside Devon Children’s Services to ensure victims of domestic abuse and their children are safe, supported, and able to access the right services at the right time.

You will be embedded within the Family Assessment and Intervention Team at County Hall, Exeter, or at Totnes or Barnstaple, working closely with social workers and partner agencies. Some home working is possible, however you will be required to work from County Hall or one of the other locations at least two days per week. Your caseload will predominantly cover Exeter area alongside another Exeter based CSIDVA, and you will also need to be able to support clients in other areas depending on the needs of the service. 

This role involves multi-agency working, flexibility, and a trauma-informed approach to encourage engagement and improve outcomes for families affected by domestic abuse.

About you

As an IDVA, you will provide proactive, specialist support to victims of domestic abuse, carrying out risk assessments, safety planning, advocacy, and system navigation. You will work closely with professionals across children’s services, housing, health, police, and the voluntary sector to coordinate responses and keep families safe.

You will also play a key role in challenging harmful narratives, reframing domestic abuse as a perpetrator choice, and fostering empathy and understanding for abused parents within safeguarding processes.

We recognise that no candidate will meet every element of the person specification and encourage applications from people with transferable skills and lived professional experience.

What we’re looking for

Essential:

• At least two years’ experience as an IDVA, YPVA or ISVA or similar practitioner work with domestic abuse awareness
• Experience supporting people affected by domestic abuse or other forms of interpersonal violence
• Strong understanding of safeguarding and risk assessment (DASH, MASH, MARAC)
• Trauma-informed approach to practice
• Excellent communication, listening, and advocacy skills
• Ability to work both independently and as part of a multidisciplinary team
• Full driving licence with access to a vehicle for work purposes
• Commitment to confidentiality, equality, and anti-discriminatory practice

Why work with us?

• Be part of a values-led, trauma-informed alliance
• Work collaboratively across children’s and adult services
• Receive regular clinical and line supervision to support wellbeing and reflective practice
• Make a tangible difference to the safety and recovery of families across Devon

If you are passionate about supporting survivors, challenging systems, and working collaboratively to keep children and families safe, we would love to hear from you.

NDADA is committed to equality, diversity, and inclusion and welcomes applications from all sections of the community.

To Apply

If you feel you are a suitable candidate and would like to work for NDADA, please do not hesitate to apply.

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

We are looking for a passionate and experienced manager to lead our new Dorset High-Risk IDVA Service. As the IDVA Service Operations Manager, you will be responsible for the operational delivery, quality, and strategic oversight of a specialist team supporting victims of domestic abuse across Dorset. This role is 37.5 hrs offered as hybrid working with two days from our Boscombe office, however travel across Dorset will also be required.

You will provide strong leadership, ensure trauma-informed, victim-centred practice, and work closely with multi-agency partners-including Dorset Police, MARAC, DA service partners, health, and safeguarding teams-to ensure safe, high-quality and effective service delivery.

This role is pivotal in shaping a newly commissioned service and embedding high standards aligned to SafeLives Leading Lights best practice.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

• Lead, manage and develop a team of Independent Domestic Violence Advisors, ensuring high-quality, consistent and safe practice.
• Oversee the daily operations of the Dorset IDVA service, ensuring contractual requirements and KPIs are met.
• Coordinate effective multi-agency working, including attendance at MARAC, partnership meetings and commissioning discussions.
• Provide case oversight, risk management guidance and quality assurance for high-risk domestic abuse cases.
• Monitor performance, reporting, workforce planning and service improvement activities.
• Build strong relationships with statutory and voluntary agencies to promote partnership-led, victim-focused service provision.
• Ensure the team adopts a trauma-informed, inclusive approach that centres the needs and voices of victims.
• Lead recruitment, supervision, wellbeing support and development of staff.
• Ensure compliance with safeguarding procedures, data security, and relevant legislation.

About You:

Ideally, you will have

• Experience working within multi-agency forums
• Experience representing or developing services at an operational level
• Experience supporting workforce wellbeing in trauma-exposed roles
• Additional specialist knowledge such as coercive control, harmful practices, or complex needs.

You will need

• Experience managing domestic abuse or similar high-risk safeguarding services.
• Strong leadership and people-management skills, with the ability to coach, support and develop staff.
• A thorough understanding of domestic abuse, risk assessment and safety planning.
• Excellent knowledge of MARAC processes and multi-agency safeguarding arrangements.
• Confidence in managing service performance, reporting and contractual requirements.
• The ability to work collaboratively with partners to achieve positive outcomes for victim/survivors
• Strong written and verbal communication skills, with the ability to represent the service at a strategic level.
• A commitment to Victim Support's values and a compassionate, trauma-informed approach.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Debt Advice Support Officer

Salary £25,593.44 per annum (inclusive of shift allowance) + excellent benefits

Location Birmingham (remote working with some office attendance. Initial training will be mandatory on site)

Contract: Permanent

Start date: 5th May 2026

Hours: Full time, 35 hours per week (rota basis including evenings)

Closing date: 19th March

Are you passionate about helping people manage their finances and overcome debt challenges? Do you thrive in a supportive, client-focused environment? Join our team as a Debt Advice Support Officer and make a real difference in people’s lives.

About the Debt Advice Support Officer Role

As a Debt Advice Support Officer, you’ll be the first point of contact for clients preparing for debt advice. You’ll guide them through budgeting, gather key information, and support our Money Advisers by ensuring clients are ready for their advice sessions.

This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. With proven experience in a customer service role, you will possess accurate data entry skills and have the desire to learn and develop. We offer full training and there is the opportunity, with experience in this role, to progress your career further as a Money Adviser.

Your key responsibilities will include:

· Support clients in creating budgets and gathering financial information

· Maintain accurate records and appointment systems

· Communicate empathetically and clearly with clients and colleagues

· Ensure compliance with GDPR and internal quality standards

About You

Our ideal candidate will bring:

· Strong verbal and written communication skills

· Empathy and understanding of client needs

· Proficiency in Microsoft Office and remote working tools

· Attention to detail and good numerical skills

· Experience in a customer service role

What We Offer

We provide full training and extensive support to give you all the tools needed to become an exceptional Debt Advice Support Office. Our three-week training program will be conducted at our offices in Birmingham (Five Ways). You must be able to commit to training on a full-time, on-site basis, Monday to Friday 9am to 5pm.

We believe in taking care of our people, and we offer a great range of benefits, including:

· 29 days annual leave plus bank holidays

· A contributory pension scheme

· Flexible hybrid working arrangement

· Generous life insurance

· Wellbeing days to support your mental health

· A healthcare cashback scheme

· Access to an Employee Assistance Program

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym

· Enhanced maternity pay

How to Apply

We’d love to learn more about you! Please click apply now to answer a few questions and submit your CV and supporting statement outlining how you meet the criteria in the job description and why you would be a great Debt Advice Support Officer (500 words max)

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information

We may close this advert and recruitment process early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnerships to tackle unfairness and ensure everyone has an equal chance to thrive.

Key Responsibilities

Partnership delivery and coordination

• Act as the primary day-to-day contact for delivery partners, supporting advisors and caseworkers to operate effectively within the agreed delivery model.
• Coordinate partner onboarding, ongoing engagement, and operational problem-solving across the delivery partnership.
• Support partners to use agreed systems, processes, and referral routes consistently and effectively.

Health system engagement and referrals

• Work with NHS Trusts, ICBs, and healthcare professionals to maintain clear and effective referral pathways into the service.
• Support engagement within health settings to ensure the service is accessible at key points in the cancer pathway.
• Monitor referral patterns and work with partners to address gaps or barriers to access.

Workforce development and shared learning

• Support training, induction, and shared learning activity for delivery partners and their advisors or caseworkers.
• Facilitate the sharing of good practice, learning, and insight across the partnership.
• Work with internal quality and training teams to support consistent, high-quality practice.

Data, insight, and reporting

• Support delivery partners to understand and meet data and reporting requirements.
• Contribute operational insight and qualitative learning to funder reporting and programme reviews.
• Use data and feedback to identify delivery risks, improvement opportunities, and emerging trends.

General

• Escalate risks, capacity issues, or delivery concerns to the Head of Partnerships in a timely way.
• Work in line with Toynbee Hall policies and procedures, including safeguarding, data protection, and equality.
• Undertake other reasonable duties as directed by the Head of Partnerships or senior management.

Person Specification

Experience and knowledge:

• Experience working in a partnership, coordination, or programme support role within a charity, public-sector, or health-related setting.
• Experience supporting delivery partners, advice services, or multi-agency projects, for example through coordination, liaison, or operational support.
• Some experience of working with, or alongside, NHS organisations, healthcare professionals, or public-sector partners, or the confidence to develop this quickly.
• Understanding of referral-based services and how people access support through different organisations.
• Experience contributing to monitoring, reporting, or evidencing activity for funded projects, for example through data collection, reporting returns, or qualitative feedback.

Skills and competencies

• Strong organisational and coordination skills, with the ability to manage multiple tasks and partner relationships at the same time.
• Good communication skills, with the ability to build positive working relationships and represent a service professionally.
• Ability to work collaboratively across organisational boundaries and know when to escalate issues appropriately.
• Confidence using IT systems, including databases, spreadsheets, and standard reporting tools.
• Ability to gather information, track issues, and communicate updates clearly to colleagues and partners.

Personal attributes

• Proactive, reliable, and well-organised.
• Comfortable working as part of a team with clear management support.
• Willing to learn and develop confidence in system-facing partnership work.
• Positive, solutions-focused approach to problem-solving.
• Commitment to inclusive, person-centred practice and Toynbee Hall’s values.

In addition to the essential criteria outlined above, the ideal candidate will also meet the following desirable criteria:

• Experience working in advice services, welfare benefits, financial wellbeing, or health-inequalities programmes.
• Experience supporting training, induction, or shared learning activities for partners or colleagues.
• Familiarity with NHS structures, commissioning environments, or VCSE–health partnerships.
• Experience working on Macmillan-funded or similarly funded programmes.
• Understanding of safeguarding and data protection in partnership delivery contexts.

Core Benefits 

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Please download the full Job Description for more details of the role and our other employee benefits

About Variety

There are 1.8m children living with disabilities in the UK with 600,000 children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future. Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment. In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme, and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference.

Role purpose

Variety, the Children’s Charity is looking for a Head of People and Culture to lead and deliver all aspects of the charity’s people strategy. Part of the Operations Team, this is an exciting role combining strategic leadership with hands-on operational HR management. The postholder will be experienced in driving forward new strategies, ensuring Variety has robust, compliant and people centered practices in place. This role will support a positive, inclusive, and high-performing culture which is aligned to Variety’s mission and values.

This is a new role at Variety during an exciting time as we develop and launch a new three-year strategy later this year and invest in our people and culture. The staff team at Variety has grown over the last year, reflecting the charity’s ambitious strategy to double charitable expenditure over the next three years. We are at an exciting point to recruit an experienced HR professional to continue our growth, developing our people while strengthening our collaborative culture, champion wellbeing, and leading Equity, Diversity and Inclusion.

The Head of People and Culture will work with the CEO and Senior Management Team and contribute to strategic decisions at Variety. There is a separate support service which is outsourced for complex or specialist HR matters if required. Variety is a small, dedicated team of 30 staff, and this role reports to the CEO with a close working relationship with the Director of Finance and Operations.

Key responsibilities
Strategy and Performance
Building organisational capacity is one of the pillars of our three-year strategy which is in development. Variety is investing in recruitment, and retention of a high-performing workforce with harmonised contracts and policies.

This role will:

• Develop and implement a People and Culture Strategy aligned with Variety’s new three-year organisational strategy
• Lead workforce planning and organisational development
• Implement and oversee a clear and consistent performance managementframework
• Mange safe and inclusive recruitment processes
• Lead the annual appraisal process and support probation reviews for new staff
• Provide regular reporting to the CEO for Trustee meetings on people metrics and any risks to the people strategy
• Manage the outsourced HR provider to Variety

HR operations and recruitment

• Oversee and directly manage recruitment, onboarding, probation, performance management and exit processes at Variety
• Develop and support the investment in recruitment and retention of high-performing team members
• Manage the onboarding process for new staff, sending offer letters, taking up references and inductions, ensuring a good start at Variety
• Manage employee relations cases (if they arise)
• Maintain and update the staff handbook, HR policies and procedures, ensuring compliance with UK employment law
• Introduce and manage an improved HR portal which will improve Variety’s HR function
• Manage the HR budget and the annual salary review process with the Director of Finance
• Support managers and staff in all aspects of people management
• Oversee payroll and benefits management (if applicable)
• Ensure staff have updated contracts and keep HR policies up to date
• Support managers in people management
• Advise the CEO and Senior Management Team on people-related risks
• Maintain accurate HR records in accordance with GDPR
• Carry out DBS checks for staff and volunteers

Culture and wellbeing

• Work with the Senior Management Team on cultural development and values-led behaviours across Variety
• Lead the People Strategy at Variety to foster a positive working environment, where people feel engaged, supported and happy at work
• Lead on Variety’s learning and development programme for all staff
• Promote a culture of feedback and continuous improvement

Person specification
Essential

• CIPD Level 7 qualified (or equivalent experience)
• Significant experience in a senior HR/People role, ideally within the charity or not-for-profit sector
• Strong working knowledge of UK employment law and HR best practice
• Experience managing employee relations cases independently
• Experience advising Senior Management Teams and Trustee boards
• Ability to operate strategically while delivering operational HR hands-on
• High level of discretion and confidentiality

Desirable

• Experience working as a standalone HR lead
• Experience working in a small or medium-sized organisations
• Knowledge of safeguarding requirements for the charity sector
• Experience implementing HR systems and improving processes

Key competencies

• Resilient and confident decision-maker
• Strong organisational and time management skills
• Values-driven and inclusive leadership style
• Comfortable working autonomously

Role scope and considerations
As this is a standalone, part-time position please consider:

• Clear prioritisation will be essential
• Operational HR tasks (e.g. contracts, letters, policy updates) sit within the role
• External HR advisers will be used for legal matters
• Administrative efficiency (templates, HR systems, automation) will be important to manage workload
• The role may include line management in the future

Benefits

• Enhanced Pension (7% contribution from Variety with 2% employee contribution)
• 25 days annual leave plus bank holidays. In addition, after one year's continuous service, an extra two days’ annual holiday for every complete year of service will be added, up to a maximum of five days' extra holiday (pro rata will apply for part-time).
• Three additional days between Christmas and New Year given as discretionary leave
• Membership to a health and well-being cash plan scheme
• Life Assurance scheme offering 4 x salary
• Company Sick Pay

Please note that this role may require travel within the UK, requires a DBS check and proof of eligibility to work in the UK.

Variety, the Children's Charity is committed to safeguarding and promoting the welfare of children and vulnerable adults.

Equality, diversity and inclusion

Inclusion is one of our key values. It is our ambition to recruit great people from diverse communities. We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief. Please let us know if you have any access requirements which we might need to consider in relation to the selection process.

How to apply

Please submit your CV with a cover letter explaining why you’d make a great candidate for this role and how you meet the job description. In your cover letter please include a people system or HR platform you have implemented that improved operational efficiency and employee experience. What was your approach and what impact did it have.

Applications will close at midnight on Sunday, 15 March 2026 with first round interviews w/c 23 March 2026.

Please let us know if you have any accessibility requirements or need any adjustments for the interview.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

Brief role description ​

The People and Systems Administrator provides comprehensive administrative support to the People Team, with responsibility for recruitment and onboarding of new employees, maintaining accurate employee records, coordinating benefits, and acting as the first point of contact for employee queries. The role holds ownership of HR administration, including the production of HR paperwork, and serves as the day-to-day generalist HR contact for all employees on behalf of the team.​

​In addition, the People and Systems Administrator plays a key role in supporting the implementation of the Charity’s HR strategy and associated projects, providing robust support to the Head of People and the People Team Advisor and wider stakeholders across the organisation. The role requires compliance at all times with company policies, procedures, and prevailing UK employment legislation.​

​The role requires a high level of IT competence and confidence in working with HR systems and digital tools, ensuring data accuracy, efficiency, and continuous improvement of people processes. A proactive approach is essential to success in the role, with the postholder expected to anticipate issues, identify opportunities for improvement, and take initiative in managing workloads and supporting the People Team.​

​There is scope for the role to develop over time, depending on the individual’s motivation, capability, and appetite to take on additional responsibility.

Some of your responsibilities as a People and Systems Administrator will include:

• Supporting recruitment activities, including candidate sourcing, coordinating interviews, and assisting with CV and application screening

• Managing onboarding processes and preparing accurate HR documentation for new starters and existing employees

• Maintaining employee records and HR systems, ensuring information is accurate, up to date, and handled confidentially

• Acting as a first point of contact for employee queries, providing clear and professional responses or signposting as needed

• Supporting the People Team with day-to-day administration, reporting, and the preparation of presentations and documents

• Using HR systems and Microsoft tools to support people processes and contribute to the smooth running of the People function

• Identifying issues or improvements in processes and raising them with the People Team where appropriate

We are looking for someone who has:

• A proactive and self-motivated approach, with the ability to work independently as well as part of a team

• A minimum of 5 GCSEs (or equivalent) at Grade C or above

• At least 3 years’ experience in a relevant role

• CIPD Level 3, or a willingness to work towards it.

Interested? Want to know more about the Charity? Check our website.

Eager to know more about the role? Have a look at the Job Description.

What’s in it for you? Check out our Benefits on our website.

Have we convinced you to apply? If so, submit your CV and Covering Letter by Friday, 6 March 2026.

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. 

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

#LI-DNI

Following a successful application to the Henry Smith Foundation we are seeking a passionate, committed and flexible Support Worker (35 hours per week) to join our team to support young people and families, primarily focusing on LGBTQ+ young people but working with the wider team to ensure all young people and families are supported.

The main aims of the post are to ensure:

• The charity delivers quality information, advice, guidance and advocacy services which improve outcomes for LGBTQ+ young people in Calderdale & Kirklees.
• LGBTQ+ young people who face additional access barriers are reached and given the opportunity to engage with the service, reducing their isolation and loneliness.
• LGBTQ+ young people have emotionally healthy relationships with their family, friends and intimate partners.

The above would be achieved through group work, youth groups, parent and family groups, 121 work, attending professional meetings such as Team Around The Family and Child In Need meetings, mediating between families and schools, networking, stand events such as Pride’s and Freshers events, offsite activities and family support sessions.

This is a service user and public facing role. The successful candidate will be expected to attend sessions, meetings and events across in Calderdale & Kirklees

The right candidate will have:

• JNC Level 3 Youth and Community Work qualification or a willingness to undertake training. We welcome applicants with equivalent qualifications and experience in relevant sectors inclusive of child care, teaching, social work, nursing etc (or due to complete 2026 - 2027).

• A minimum 12-months experience of working with children, young people aged 25 and under and/or families
• An ability to assess needs and involve young people in identifying appropriate self-action plans
• Knowledge and understanding of the impact of Homophobia, Biphobia and transphobia on LGBTQ+ young people
• A flexible approach to work and willingness to work some evenings and weekends
• A full clean driving license and access to a car

What you'd get from us:

• Training and development opportunities
• A generous annual leave entitlement, 31 day per year plus bank holidays
• 6% pension contribution
• Life Assurance at three-times salary rate
• An employee health plan, helping with the costs of dental, optical treatments etc
• Access to staff counselling
• Perkbox Employee Benefits - 1000+ deals and discounts
• Travel expenses
• Flexible and hybrid working
• Earn between £26,510.82 – 27,836.36
• Pay award pending

Why you'd work for us:

• So you can use your skills and passion to influence change and improve outcomes for some of the most stigmatised and marginalised people in Calderdale & Kirklees
• Gain experience, build your transferable skills and learn new ones
• Be part of an amazing, committed team challenging stigma, bias, and inequalities

About the Role

Do you enjoy helping people? Are you a compassionate and people-focused person? Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?

The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.

The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.

A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.

They will work collaboratively with their team, management and external organisations.

Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Requirements

To be appointed as a Debt Advice Caseworker, you will need to have:

1. Knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.

OR

To be appointed as a Trainee Money Advice Caseworker, you will need to have knowledge of advice areas and money advice issues and have experience of giving advice. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

2. Experience of achieving performance and quality targets/KPIs.

3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.

4. Effective oral/written communication skills and be numerate to the level required by the tasks.

5. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.

6. An ordered approach to casework and an ability and willingness to follow and develop agreed procedures.

7. IT literacy with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.

8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

9. Ability and willingness to work as part of a team.

10. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy

11. Ability to work across different sites within Liverpool.

12. Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognize and celebrate the positive value of diversity, promote equality and challenge discrimination.

Responsibilities:

1. Provide a casework service covering the full range of debt and money management advice, including debt relief orders, bankruptcy, and debt management plans.
2. Deliver our service by a range of methods required, including telephone/digital channels, drop-in sessions, appointments, outreach work, and home visits.
3. Act for clients where necessary; this includes drafting letters, budgets, financial statements, and negotiating with third parties.
4. Ensure income maximisation through the take up of appropriate welfare benefits.
5. Prepare and present cases to statutory bodies, tribunals, and courts when required.
6. Assist clients with issues, where they may be an integral part of a case, and refer them to the appropriate agencies and advisers.
7. Maintain standards of service delivery and ensure that casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the Money and Pensions Service Advice Quality Framework.
8. Comply with systems for monitoring and reporting purposes.
9. Work collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
10. Assist in the smooth running of the organisation and provide emergency cover for other parts of the service when necessary.
11. Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

About the Role

The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions.

For a trainee post, this role would suit applicants with:

• At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
• Experience of achieving performance and quality targets/KPIs.
• An ability to work independently without close supervision and collaboratively as part of a team.
• Experience of listening and questioning with an ability to manage challenging situations.
• Commitment to training and achieving full targets and quality requirements within a 3-month period.

Requirements

Person Specification:

1. To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.

You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.

• OR for a trainee - at least 6 months’  experience of delivering excellent customer service in a regulated  environment such as banking, insurance, or a contact centre.

2. Experience of achieving  performance and quality targets/KPIs.

3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.

4.Effective oral and written communication skills.

5.Numerate to the level required by the tasks.

6.IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.

7. Ability and willingness to work as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.