Supporter services officer jobs
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, Regional Spine points 37-33
- Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
- PCS Birmingham
Successful candidates for the Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
- Working in a customer-focused organisation or service
- A strong understanding of GDPR
- Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
- Day-to-day operations of the team
- Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Thursday 22 January 2026
Interviews will be in person: Thursday 5 February 2026
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 0226
Grade: Band 3, Birmingham
Salary:
Spine points 37- 33
Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: PCS Birmingham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
- Manage work allocation, future planning and support for team/line manager
- Through the appraisal system, identify training and development needs, train or organise training for staff
- Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
- Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
- Check work standards and maintain consistent quality of delegated tasks
- Proactively promote diversity including equality in line with the wider PCS approach
- Continuously improve effectiveness and efficiency of the administrative team
- Ensure health, safety and welfare of team members
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
- Attend relevant training and ensure staff are appropriately trained on system changes and developments
- Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
- Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
- Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
- Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
- Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
- Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
- Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
3. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
- Share best practice with colleagues across the organisation
- Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
- Prepare for, attend and record meetings and events and take follow up action
- Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
- Handle projects as directed by the line manager
- Deal with complex queries, issues, arising from staff or via correspondence from members
- Draft complex correspondence, briefs, reports as appropriate
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
- Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
- Agree and manage timetables, processes and procedures
- Attend and contribute to events as appropriate
- Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
- Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
- Maintain direct contact with PCS members within their workplace(s)/branches as required
- Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
7. General
- At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 0226
Date: January 2026
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
- People management including induction, work allocation, appraisal and conduct
- Efficient set up and management of office systems, procedures and databases
- Draft and deal with complex correspondence and issues
- Events management, organisation and co-ordination
- Attend meetings, produce accurate records/notes of actions, follow up as appropriate
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
- Knowledge and understanding of trade unions and work of the public sector
- Project management/project activity
- Understanding of the application of GDPR
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to identify, research, analyse and present evidence, including statistics
- Ability to manage team to ensure efficient running of the work of the department/unit
- Ability to identify and set priorities
- Deal with confidential and sensitive information
- Operational decision making (within defined parameters)
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
The client requests no contact from agencies or media sales.
Borders Forest Trust (BFT) is a charity established to restore native woodland habitats to Southern Scotland, an area with the lowest percentage of native woodlands in mainland Scotland. Since 1996, they have been working towards planting trees, restoring peatlands and other natural habitats, enriching the biological diversity of around 31 sq km in the Southern Uplands. They demonstrate large scale ecological restoration in action, and inspire landowners, statutory bodies, local communities and policy makers to embrace this alternative model for land use and conservation.
Fundraising to date at BFT has seen success, but it has been responsive and ad-hoc as opposed to planned according to strategic need. To achieve their mission, and provide sustainable long-term income, in May 2025 they invested in their first dedicated Development Manager. The post holder has recently secured the Chief Executive post at BFT and as such, we are looking to back fill the role of Development Manager.
The Development Manager will join BFT at an exciting stage, they are about to embark on a new period of strategic development, and from the work undertaken by the previous post holder since May 2025, the organisation understands the importance of fundraising to their future.
They are looking for a fundraiser who will thrive on the challenge of designing and implementing their own fundraising strategy aligned with the organisations new strategic plan, and who can provide the expertise needed to build income across all areas. Trusts, membership, corporate partnerships and philanthropy are untapped areas of potential, so experience across at least one of the key areas will be essential for the successful candidate to evidence.
- Location: Hybrid (Jedburgh), with travel around the Scottish Borders.
- Salary: £40,000 per annum
- Closing date: Midnight Tuesday 27th January 2026
- Interviews (in person): Thursday 5th February 2026
If this role might be of interest to you, please download the Candidate Pack and schedule a chat with our Recruitment Team, contact info is in the pack. Please note, we cannot longlist any candidates we haven't had a chat with so please do express interest with enough time for a call before the closing date.
Purpose of the Role
- Strategic and operational leadership across operations, service delivery, HR, finance, data, income generation, risk, and organisational development.
- Ensures the organisation is safe, well-governed, compliant, financially sustainable, and trauma-informed.
- Acts as an organisational anchor: clarity, structure, stability.
- Initially oversees one frontline delivery team to understand ground-level operations.
Key Responsibilities
Strategic Operations & Leadership
- Develop and implement organisational structures, systems, and processes.
- Support CEO with organisational change and restructuring.
- Provide senior leadership and model relational, reflective practice.
Service Leadership & Management
- Line-manage Business Support Manager, Data/Impact Lead, and core operational workstreams (HR, H&S, GDPR, admin, website, data).
- Line-manage one Area Team; ensure reflective supervision and supportive accountability.
- Participate in safeguarding rota.
- Lead recruitment processes across the organisation.
Organisational Structure, Policy & Risk
- Develop and embed organisational policies, procedures, manuals, and guidance.
- Strengthen internal processes for clarity, consistency, and relational practice.
- Lead organisational risk management.
- Oversee project management for new initiatives.
Finance Oversight
- Support CEO and Finance team in budget monitoring, financial planning, and sustainability.
Income Generation
- Assist in funding applications, reporting, and exploring new aligned funding streams.
Reporting, Evaluation & Impact
- Oversee data collection and reporting, ensuring trauma-informed, ethical practices.
- Produce the annual Impact Report.
- Develop external evaluation processes and relationships.
Stakeholder Management
- Build relationships with local authorities, funders, partners, and community organisations.
- Represent the charity externally.
- Travel to service delivery areas as required.
Please see Job description for more information.
REF-225 841
Participation Worker
We are seeking a passionate and organised participation professional to lead work with care experienced young people and ensure their voices shape policy, practice, and change across Scotland.
Position: Participation Worker, Scotland
Salary: £27,953 to £33,130 per annum
Hours: Full time, 35 hours per week
Contract: Permanent
Location: Hybrid, Scotland, with links to the Glasgow office and travel across Scotland
Closing date: 11.59pm Sunday 1st Feb
About the role
This is an exciting opportunity to play a central role in improving the lives and outcomes of children and young people in foster care. Working as part of the Scotland and Policy and Campaigns teams, you will lead participation activity with care experienced young people and ensure their voices are heard, valued, and acted upon.
A key focus of the role is leading and coordinating the Young Person’s Advisory Board in Scotland, supporting young people to campaign for change in children’s social care and to shape the organisation’s work through meaningful participation.
Key responsibilities include:
- Leading and coordinating the Young Person’s Advisory Board, including meetings, one to one support, and skills development
- Co producing, planning, and delivering a programme of participation and engagement events
- Supporting young people to campaign and influence policy and decision making
- Acting as the main point of contact for participation activity in Scotland
- Using trauma informed and strengths based approaches to support wellbeing and engagement
- Building strong relationships with partners, stakeholders, and funders across Scotland
- Coordinating communications and producing project updates and reports
- Managing project budgets, monitoring outcomes, and contributing to evaluation and impact reporting
- Contributing to organisational participation strategy and safeguarding practice
This role requires some travel across Scotland and occasional evening and weekend work, including residential activity.
About you
You will bring experience of participation or co production work with young people, ideally care experienced young people or those from marginalised communities. You will be highly organised, creative, and confident working collaboratively with a wide range of stakeholders.
You will be able to demonstrate:
- Experience of participation and engagement work with young people
- Experience supporting young people to campaign or influence change
- Understanding of children’s social care and the issues affecting care experienced young people and foster carers
- Experience of planning and delivering events and projects to agreed timescales and budgets
- Knowledge of trauma informed practice, safeguarding, and children’s rights
- Strong communication skills and confidence working with internal and external partners
- Willingness to travel and work flexibly when required
- Commitment to equity, diversity, inclusion, and anti-discriminatory practice
Lived experience of care, experience of chairing groups, youth work qualifications, or use of social media in a professional context would be an advantage but are not essential.
About the organisation
The UK’s leading fostering charity and membership organisation, working to improve the lives of children and young people in foster care and to support fostering families and services.
The organisation is committed to listening to those with lived experience and placing their voices at the heart of its work, campaigning for positive change across children’s social care.
What’s on offer
- 38 days annual leave including bank holidays
- Flexible and hybrid working
- A range of family friendly and fostering friendly leave options
- Enhanced maternity and adoption pay
- Enhanced sick pay
- 24 hour Employee Assistance Programme
- Pension and life assurance
- Contribution to eye tests and lenses
- Season ticket loans
The organisation is committed to equal opportunities and welcomes applications from all sections of the community, particularly those from under represented and minoritised backgrounds. Reasonable adjustments are available throughout the recruitment process, and job share applications are welcomed.
Applicants who identify as care experienced and meet the minimum criteria will be guaranteed an interview under the Care Leaver Covenant.
Other roles you may have experience of could include; Participation Officer, Youth Engagement Worker, Youth Participation Coordinator, Engagement Officer, Policy and Participation Officer, Young People’s Worker, Community Engagement Officer, Youth Projects Officer, Participation and Inclusion Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Harris Hill is delighted to partner exclusively with Toynbee Hall to recruit their new Director of Finance & Operations. (Hybrid)
Toynbee Hall has been based in the East End of London since 1884. Throughout our history we have worked alongside communities experiencing poverty, inequality and injustice, offering practical support while also influencing wider social change. Today, we continue this mission through a combination of frontline advice services, community-led programmes, research rooted in lived experience, and policy influencing.
- Location: Aldgate East, London.
- Contract: Permanent, Full Time. Flexible working is available.
- Hybrid working: A minimum of 2 days a week is required in the office.
- Salary: £85.000pa
Equity, Diversity and Inclusion at Toynbee Hall
Equity, diversity and inclusion are central to Toynbee Hall’s mission and to how we operate as an organisation. We believe we cannot achieve our vision of a fairer future without addressing structural inequality, discrimination and racism.
We welcome applications from people of all backgrounds and particularly encourage candidates from groups under-represented in leadership and across the charity sector. We are committed to fair and inclusive recruitment and to providing reasonable adjustments where needed.
About the Role
The Director of Finance and Operations is a senior leadership role responsible for ensuring that Toynbee Hall has the financial resilience, operational systems and governance structures it needs to deliver its purpose.
Reporting to the Chief Executive, the postholder will lead our finance function, IT and information governance, facilities and estates management, procurement, contracts, commercial lettings, and health and safety. This is both a strategic and a hands-on role: as well as setting direction and advising colleagues, the Director will oversee day-to-day operations to ensure that the organisation is well-run, compliant and efficient.
Key aspects of the role include:
- Leading financial strategy, planning and reporting
- Ensuring strong internal controls and effective financial systems
- Managing IT contracts, cyber security and information governance
- Leading a small, experienced team and supporting colleagues across the organisation with clear, timely information
- Lead the operation of Information Technology Services, procurement, facilities, estates management and Health and Safety.
- Ensure regulatory and contractual compliance including on H&S and Complaints.
- Support the CEO, SMT, Board, Finance and Fundraising Committee, Audit and Risk Committee so they can make informed decisions regarding our risks, financial strategy and the management of our assets
This is a pivotal role at the heart of the organisation’s financial and operational health, playing a major part in shaping our long-term sustainability.
What You Will Bring:
- Senior financial leadership experience, ideally in the charity or wider not-for-profit sector
- Strong technical knowledge of charity accounting, financial planning, compliance and governance
- Experience overseeing corporate services such as estates, IT, facilities or procurement
- The confidence to work closely with trustees, senior colleagues and external partners
- The ability to balance strategic thinking with practical, operational delivery
- A collaborative leadership style grounded in our organisational values
Please contact Simon Bascombe at Harris Hill for more information on the role and how to submit your application.
Closing date for full applications: 12pm, Thursday 22nd January 2026
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Main Responsibilities
· Assisting the CEO and the Executive Team Members in the development and delivery of the Society’s many activities and projects to ensure all tasks are being completed within timelines, effectively and to high standards
· Supporting the Conferences and Events Manager in the development and running of an extensive programme of network events and workshops, and the Society’s annual conference
· Promoting the Society and its events on social media platforms including LinkedIn, Bluesky, and X
· Scheduling meetings, organising papers, and some note/minute taking, as required
· Ensuring all actions are recorded and completed following Meetings of the Board of Trustees and standing committee and working group meetings.
· Developing an understanding of the Society’s CRM (Customer Relationship Management) systems and managing related data.
· Ensuring the SRHE website is kept up to date, in liaison with other team members
· Providing quality customer service for members and external contacts
Qualifications, skills and experience
You will need to demonstrate that you possess the following qualifications, skills and experience:
· Demonstrable experience in a team support role or an administrative assistant role
· Excellent organisation and administration skills
· Excellent written and verbal communication skills
· Good numeracy skills
· Excellent knowledge/application of office IT systems (Microsoft Office: Word, Outlook, PowerPoint, and Excel)
· Familiarity with website maintenance and basic website management
· Managing, maintaining and manipulating databases
· Preferred education is to undergraduate level with an interest in higher education provision
The client requests no contact from agencies or media sales.
Salary: £41,855 per annum
Hours: Full time or flexible hours considered
Location: Hybrid working - London based twice a week and the rest home working
Sadler’s Wells is a world-leading creative organisation, dedicated to presenting, producing and touring dance made today in all its forms. Sadler’s Wells commissions, presents and produces more dance than any other theatre in the world – from tango to hip hop, ballet to flamenco, Bollywood to cutting-edge contemporary dance. With an innovative, year-round programme of performances and learning activities, this is the place where artists come together to create dance, and where we welcome everyone to experience dance and be inspired.
The Role
The Major Gifts Manager will work closely with the Head of Individual Giving & Major Gifts to provide support on all gifts at £12,000 and above. The role combines face-to-face fundraising of the annual Major Donor levels of Artistic Director’s Circle and Avant Guardians, implementing the strategy to recruit further support at these levels as well as supporting recruitment at the Major Project Support level which begins at £50,000. There is regular and proactive collaboration with development department colleagues and the wider Sadler’s Wells team to deliver a dynamic programme of donor cultivation and stewardship.
What are my responsibilities?
Fundraising
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Manage the annual Major Gifts programme (Avant-Guardians and Artistic Director’s Circle), overseeing stewardship, retention and recruitment as well as the implementation of the five-year fundraising strategy of this income area.
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Develop and maintain excellent relationships with own portfolio of major donors as the ‘Primary Worker’
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Work with the Head of Individual Giving & Major Gifts to deliver special fundraising events for cultivating and stewarding Major Project Supporters and annual Major Gifts Supporters.
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Work with the Head of Individual Giving & Major Gifts to identify and cultivate Major Project Supporter prospects from current Sadler’s Wells donors.
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Support on administration of Major Project Support, including writing reports, gift agreements and stewardship touchpoints with donors.
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Along with other team members, support administration of Sadler’s Wells America, our 501 (c)(3) US entity.
- Build strong relationships with other departments and project teams to foster a deep understanding of, fluency with, and confidence in talking about the work and vision of Sadler’s Wells and related disciplines.
- Recognise and exploit key crossovers exist between all income areas (e.g. Individual Giving/Corporate Giving/Sponsorship/Trusts and Foundations) and liaise with colleagues as appropriate to ensure best results.
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Attend regular Development evening events as necessary.
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Network and gain knowledge across the fundraising spectrum.
Management and Administration
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Line Management and development of the Major Gifts Officer including carrying out annual reviews and objective setting.
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Ensure the team maintain accurate financial records and cultivation and stewardship plans.
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Ensure compliance with GDPR and other relevant legislation and regulations.
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Keep abreast of developments in fundraising best practice, new funding programmes and legislation and contribute to any changes in procedures and practices as appropriate.
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Represent Sadler’s Wells at external meetings and events.
Who should apply?
The successful applicant will demonstrate the following skills, experience, and personal qualities.
Experience and knowledge
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A proven track record in achieving fundraising targets from major donors at the £25,000 and above level
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A personal track record in initiating and securing new gifts and retaining support from individuals
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Experience of creating and developing strong relationships with supporters and stakeholders at all levels
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The ability to work both as part of a team, and autonomously
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Experience of managing expenditure and income budgets and in communicating and presenting financial information
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Thorough knowledge of fundraising database systems
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Experience of Line Management and supporting others within their role/s, with positive performance management
Skills and abilities
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Ability to think strategically and creatively and contribute effectively to department strategy
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Ability to work effectively under pressure and to meet challenging targets, multi-tasking and delegating where needed
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Excellent written and oral communications skills with keen attention to detail
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Excellent IT skills; including spreadsheets and presentation packages
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Proactive, entrepreneurial and creative in identifying new income sources
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Diplomatic, with a professional approach to good customer care
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Ambitious, collaborative and enthusiastic
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Available to work in the evenings on a regular basis
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Demonstrable interest in the performing arts
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Must currently hold the right to work in the United Kingdom
Additional, but not essential
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Experience of working within an arts organisation / charity
Why Work for Us?
You will be a key part of our mission to make and share dance that inspires us all and delivering our vision to create, through dance, a depth of connection beyond borders, cultures and languages, so we see ourselves in each other.
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You will get 25 days annual leave per annum (pro rata), with an additional 3 days after five years’ service
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You will be enrolled into the Sadler’s Wells Trust Ltd. pension scheme
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You will have access to our Employee Assistance Programme (EAP) to support your wellbeing
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Engage in learning and project opportunities to develop personally and professionally, and support your career journey
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You can access an interest-free Season Ticket Loan and a Cycle to Work salary sacrifice scheme
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You will be eligible for a death in service insurance policy covering twice your annual salary
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You will be encouraged to attend performances at both theatres with a discretionary allocation of tickets to employees (subject to availability), and a staff discount at the Garden Court Café
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We welcome everyone through our doors and encourage and enable people to be the best versions of themselves and to feel confident and capable in their roles
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We celebrate diversity in the dance we share and showcase, and in our workplace. We are working hard to be more inclusive and increasing access both on stage and off and have several anti-racism commitments to make lasting changes in the way we work
Application
To apply, please send Anna Ludeman your CV and a letter (max. 2 pages) letting us know why you would like this role and what you can bring to us here at Sadlers Wells.
Accessibility is incredibly important to us here at Valued Recruitment and at Sadlers Wells. If you would like any accessibility amendments or support throughout the application and interview stage, please don’t hesitate to let us know. No question or request is too big or too small.
We want this process to be comfortable and enjoyable and a chance for you to bring your best self to the process.
Closing date: 26th January 2026
An ethical recruitment consultancy shaking up the not-for-profit sector. Recruiting without compromise and representing talent unapologetically.



Country Director – Scotland
We are seeking an experienced and credible senior leader to provide strategic direction and operational leadership for a national fostering charity’s work in Scotland.
Position: Country Director – Scotland
Salary: £53,836 to £59,012 per annum
Location: Glasgow, with hybrid and home based working considered
Hours: Full time, 35 hours per week
Contract: Permanent
Closing date: Sunday 25 January 2026
About the role
This is a senior leadership role with responsibility for leading and delivering the organisation’s vision, strategy and impact across Scotland. As a member of the Leadership Team, you will provide strategic oversight, manage people and budgets, and act as a key external representative with government, regulators and sector partners.
Key responsibilities include:
Providing overall leadership and management of the organisation’s work in Scotland
Developing and delivering Scotland specific strategies aligned to UK wide objectives
Leading, managing and supporting staff, volunteers and associates
Building and maintaining strong relationships with national and local government, regulators, fostering services and members
Acting as a spokesperson and senior representative in Scotland
Overseeing the design, delivery and evaluation of impactful programmes for foster carers and children
Driving robust monitoring, impact measurement and reporting
Securing funding through grants, tenders and partnerships
Holding and managing budgets in line with organisational policies
Identifying opportunities for innovation, collaboration and sector improvement
Growing individual and corporate membership across Scotland
Acting as safeguarding lead for the country and ensuring compliance with safeguarding policies
About you
You will be an experienced senior leader with strong credibility across children’s social care and fostering, comfortable operating at strategic and operational levels.
You will bring:
Senior leadership and management experience within children’s social care or a closely related field
In depth knowledge of foster care practice and policy across the UK
Experience of working with statutory local authority services and senior stakeholders
Proven ability to lead teams, manage change and deliver strategic plans
Experience of managing budgets and securing funding
Strong relationship building, influencing and communication skills
Sound safeguarding knowledge and practice
Excellent organisational and IT skills, including confidence using Microsoft Teams and Office 365
A clear commitment to equality, diversity and inclusion and to the organisation’s mission and values
Desirable experience includes a social work qualification, experience in the voluntary or independent sector, working across a national remit, or lived experience of foster care.
About the organisation
The organisation is the leading fostering charity in the UK, working to improve outcomes for children and young people through support, advocacy, programmes and membership services for foster carers and fostering services. It operates across all UK nations, working closely with governments, regulators and partners to influence policy and practice.
Other roles you may have experience of could include; Director of Children’s Services, Head of Fostering, Assistant Director Social Care, Regional Director, Service Director, Programme Director, Policy Director, Operations Director, Strategic Lead Children’s Services, Senior Social Work Manager, National Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
A place to create moments that matter
Location: Ballard Court, Camberley, 100% Onsite with travel to other schemes as required.
Salary: £22,820 per annum including regional uplift.
8 month Fixed Term Contract, part time 25 hours per week between Monday – Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
The role
At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality.
As a Specialist Housing Partner (Scheme Manager), you’ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.
What You’ll Do:
• Be a visible, supportive presence in our schemes, building strong relationships with residents.
• Work closely with lettings teams to ensure smooth move-ins and positive first impressions.
• Encourage community engagement and help residents live independently for as long as possible.
• Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care.
• Collaborate with internal teams and external partners to deliver joined-up support.
Why This Role Matters:
You won’t just be managing housing - you’ll be creating safe, supportive environments where people can thrive. Every day, you’ll make a meaningful impact in someone’s life.
About you
• Experience delivering housing management services within a specialist or generic housing context.
• CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience
• Strong understanding of anti-social behaviour management and rental income collection processes.
• Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
• Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
• Knowledge of safeguarding practices within a housing context.
• Regular business travel will be necessary to other Accent sites and off-site meetings as required.
Successful candidates will undergo a DBS check.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.
REF-225 812
Liberty is looking for a skilled manager with strong political instincts to step into the exciting role of Interim Head of Policy & Campaigns for a period of twelve months. We will be implementing a bold new strategy in a rapidly changing external environment, where existential threats to human rights and civil liberties give our work a renewed sense of urgency. This is an opportunity to help deliver high-impact campaigns that seek to influence policy at national level. You will be well supported by a highly skilled peer group and senior leadership and will lead a team of four Policy & Campaigns Officers to deliver innovative, politically insightful campaigns.
The Interim Head of Policy & Campaigns will play a key role in successfully implementing parts of Liberty’s new strategy. The role will oversee the development and implementation of Liberty’s policy and campaigning priorities: undertaking high quality research, influencing decision makers, building coalitions, producing policy and campaign materials, providing policy input to strategic litigation, and building public and political support for Liberty’s work.
We are seeking someone with strong political influencing experience who holds Liberty’s values and ambitions close to their heart, as we work to ensure everyone in the United Kingdom is treated fairly, with dignity and respect. This is a key role in securing the long-term policy change needed to protect the human rights and civil liberties of everyone who lives in the UK.
We are looking for a strategic leader who brings a collaborative approach to their work. You will have policy and research experience in human rights, or a related field such as the equality sector or social welfare sector. You will have a strong understanding of how to secure policy change in challenging political environments.
You will have a strong commitment to Liberty’s anti-oppression values and strategy.
Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.
The deadline for applications is 9am Monday 26 January 2026
Applications received after this deadline will not be considered.
Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.
First round interviews will be held on Wednesday 4 February
Second round interview will be held on Wednesday 11 February
Apply via the job board on our website.
Liberty challenge injustice, defend freedom and campaign to make sure everyone in the UK is treated fairly.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THE VACANCY
Location: London – Hybrid (3 days p/w in office)
Contract: Permanent, Full-Time
Director of People & Culture
Are you an accomplished HR leader with extensive international experience? The ITF is looking for a Director of People & Culture to head the department from our London headquarters, overseeing people operations and strategic workforce planning across 12 regional offices globally.
About the Role
As Director of People & Culture, you will lead the full breadth of the People & Culture portfolio, including workforce planning, global employee relations and compliance, payroll, pensions, benefits, recruitment, learning and development, policy development, and diversity, equity & inclusion.
You will set the strategic direction for the P&C team, oversee governance and compliance and financial planning across multiple jurisdictions, and partner closely with the Senior Leadership Team to ensure the department supports organisational goals.
This role requires a balance of strategic insight, operational oversight, and the ability to lead effectively in a complex, unionised, international environment. You will also act as a trusted adviser on employment law, organisational change, and policy development across our global offices.
Key responsibilities include:
Global Workforce Planning:
Lead workforce modelling, resourcing strategies, and financial planning for all established roles, ensuring accurate reporting and alignment with organisational priorities.
HR Operations & Compliance:
Oversee payroll, pensions, benefits, and employee-related financial processes. Ensure compliance with employment legislation across the UK and all regional hubs, maintaining robust HR governance and data integrity.
Employee Relations:
Provide senior oversight on complex global employee relations issues, including disciplinary, grievance, and conflict resolution matters. Liaise with unions, staff committees, and external legal advisers.
Policy Leadership:
Lead policy development in line with evolving legislation and organisational needs, ensuring a strong focus on equity, diversity, and inclusion. Support negotiations with union representatives.
Recruitment & Talent:
Develop global recruitment strategy, champion inclusive and equitable hiring practices, and support managers in delivering high-quality onboarding and talent development.
Change Management:
Lead on organisational change initiatives, including restructures and major transformation projects.
Culture, DEI & Learning:
Champion a diverse and inclusive culture, oversee the learning and development strategy, and ensure an effective performance and development review cycle.
Leadership of the P&C Team:
Provide strategic direction, coaching, and leadership to the P&C team, fostering collaboration, professional growth, and high-quality service delivery.
About You
You’re an accomplished HR leader with a strong record of delivering impactful people strategies in complex, international environments. You combine deep technical knowledge with the strategic capability to influence, shape, and lead across a global organisation.
To be successful in this role, you will have:
Senior HR leadership experience:
A strong track record in leading P&C functions and delivering strategic HR initiatives internationally.
Expert knowledge of employment legislation:
In-depth understanding of UK employment law and the legal frameworks of ITF’s regional hubs, with the ability to anticipate future legislative changes.
Strong employee relations and policy expertise:
Experience supporting unionised environments and developing policies that advance fairness, compliance, and inclusion.
Financial and strategic planning capability:
Experience in workforce costings, HR financial planning, and compensation and benefits strategy on a global scale.
Change leadership skills:
Proven ability to lead organisational change and support leaders and teams through transformation.
Exceptional communication and interpersonal skills:
Ability to engage confidently with stakeholders at all levels and act with discretion, professionalism, and integrity.
Professional qualifications:
Degree-level education and CIPD Level 7 (or equivalent experience); chartered status desirable.
Why Join Us?
This is an exciting opportunity to lead a global People & Culture function within a values-driven international organisation. You will shape our people strategy, strengthen our culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.
ur culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
The Director of Communications is an exciting new leadership role with ambitious charity that is working to tackle the challenge of physical inactivity and inequalities in access to options to be active. You will be contributing to improving the health outcomes and lives of the people of Lincolnshire.
Working closely with the CEO and senior leadership team, this role will lead our strategic communications approach - shaping powerful narratives that articulate impact, influence system-level change and champion the role of physical activity in tackling inequalities across Lincolnshire.
The role has the following core purpose:
- Set and lead the organisation’s strategic communications approach, ensuring audiences are clearly defined, understood, and engaged.
- Shape and govern the organisation and sector narrative, using communications to articulate impact and create advocacy for inclusive systemic change around physical activity.
- Develop and oversee system-wide communications strategies, fostering collaboration and change at scale through cross-sector partnerships.
- Lead strategic stakeholder stewardship, building and maintaining long-term relationships that influence system-level change and galvanise system partners around a shared narrative.
- Drive monitoring, evaluation, and learning (MEL) for communications, using data and insights to demonstrate impact and inform future direction.
- Provide inclusive leadership, inspiring and developing the communications team, being a senior leader in the organisation, embedding a values-driven, learning culture.
The role will enhance the positioning of the organisation and the wider impact of physical activity, through clear and compelling messages and storytelling.
You will need an exceptional ability to translate complex insight into clear strategic messaging, identify opportunities for influence, and create system-wide approaches to communications that drive meaningful change. You will be proactive, innovative and able to respond quickly and appropriately in a shifting environment.
You will bring extensive experience in senior level stakeholder engagement and stewardship, nurturing and developing relationships that enable Active Lincolnshire to further influence opportunities to shift the system and make a difference in tackling the inequalities that exist.
You will have the ability to influence and advocate. Using your excellent communication skills, combined with insight you will create deep and meaningful narratives championing the physical activity sector, the benefits of being active and the contribution it makes to wider community and economic opportunities and to promote the options to be active in the county.
An outcome focused approach is key, ensuring there are robust measures in place to understand and evaluate the impact of our work.
Reward Package:
- Circa. £50,000 per annum depending on experience
- 25 days annual leave, plus all bank holidays and 3 days during the Christmas week (Total c.36 days per annum).
- ‘Celebration day’; additional day for an occasion / birthday / event (subject to annual review)
- Westfield Health private healthcare
- Cycle to work scheme
- Flexible working approach
- Time to be active in the working week
- Team away days
- Personal development and training opportunities
- Time in the working week to volunteer
- Employer contribution pension scheme
- Employee wellbeing policy
- Contribution to making a difference to the lives of people in Lincolnshire
Deadline for applications is Sunday 18 January 2026
Interviews will be held at the Active Lincolnshire office in Lincoln the week commencing Monday 26 January.
More people, more active, more often
The client requests no contact from agencies or media sales.
Voluntary Action Leeds (VAL) is recruiting a Finance Manager to join the team!
This is a chance to make a real impact, helping us navigate change and build a sustainable future for the communities we serve.
Like many charities, VAL operates in a challenging financial climate. That’s why the Finance Manager role is so important. You’ll be at the heart of our organisation—keeping our finances on track, providing clear and trusted advice when big decisions arise, and spotting opportunities or risks before anyone else.
As our Finance Manager, you’ll oversee the day-to-day running of our finance function, manage budgeting and forecasting processes, and provide strategic insights to support decision-making across the organisation.
You’ll manage our Finance Officer and support our Payroll Team, who provide a vital service to the third sector in Leeds. Through your knowledge and experience, you’ll support the organisation to develop smarter processes, reduce costs and generate income.
This is a fantastic opportunity to join a supportive, collaborative team in one of our key management roles. You’ll play a central part in shaping our future and making a real difference.
VAL currently offers staff the option to split their working week, spending 60% of their time in the office and 40% working from home, providing greater flexibility.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Against Malaria Foundation (AMF)
Donations Administrator
Part time (4 days a week) or full time (5 days)
Job Description
AMF profile
Against Malaria Foundation (AMF) was founded in 2004 and is a charity that fights malaria in a highly effective, accountable and transparent way.
We do this by purchasing and distributing multiple millions of long-lasting insecticide-treated nets (LLINs) at a time in nationwide universal coverage campaigns. This is the most cost-effective way of preventing malaria. AMF receives donations from the public and last financial year we received over US$147m. AMF is particularly data-focused and monitors and reports on net use and drives and supports innovation to improve the effectiveness of malaria programmes.
AMF is the world’s third largest funder of nets.
AMF has been consistently rated a top charity for the last 16 years by independent charity evaluators GiveWell, Giving What We Can, and The Life You Can Save who focus on cost-effectiveness and impact.
We are a team of fifteen highly motivated individuals with different skills and experience. Each person has an important role to play. Whilst all team members work remotely with constant communication between them, this role is more independent. There is direct liaising with the CEO and with the Head of Technology as needed. While the team is small, the impact is big - our net distributions protect millions of people. Our largest programme is in the Democratic Republic of Congo (DRC), where we are funding 55 million nets to protect 100 million people for distribution during 2024 to 2026. We have ongoing multi-million net programmes in other countries including Chad, Guinea, Nigeria, Togo, Uganda and Zambia.
A commitment to accountability and transparency is at the heart of what AMF does. This is in evidence in the way we manage the more than 100,000 donations AMF receives each year and the availability of our financial data, which is publicly shown in real-time. By tracking donations through our accounts and linking them to the specific distributions, donors can track where the nets funded are distributed. All revenue and expenses are entered into our bespoke systems, which manage all of the above as well as facilitating annual audits globally and in several individual countries.
Donations Administrator
AMF is recruiting a Donations Administrator to work either four or five days per week.
This is a crucial role at AMF as this work is at the heart of managing the donations we receive which allows us to share with donors the specific impact of each donation they make.
The Donations Administrator will record and reconcile the daily donations made to AMF via various methods; online, bank transfer and cheques, across its global portfolio. They will manage email interactions with donors and other organisations as well as undertaking data cleaning or analysis/investigation. Responsibilities may also include managing aspects of our accounting system and financial reporting.
The right candidate would enjoy the detailed and systematic nature of financial bookkeeping work (although no specific financial knowledge is required), is entirely comfortable working alone at a computer for the majority of their working day and would be excited to do this for an organisation whose focus is preventing death and illness.
Skills and experience
- Outstanding attention to detail
- Excellent spreadsheet skills - data manipulation
- Strong numerical skills
- Good problem-solving skills
- Very good written communication and people skills
- Previous donation or financial management experience may be helpful, but not required
Responsibilities
- Ensuring that all offline donations are accurately recorded and entered in the online financial ledgers Reconciling donations to income received per bank statements, e.g. standing orders and bulk transfers from other collection services
- Ensuring donations are properly acknowledged and donors are appropriately thanked for their contributions
- Responding to donor queries and providing assistance
- Liaising via email with organisations who collect and transfer donations to AMF
- Identifying and implementing opportunities to improve processes to ensure donations are managed as efficiently as possible
- Liaising with recurring donors and managing enquiries
- Managing matching donations
- Managing external funds-senders and aggregators and related activity and transfers
- Managing banking reporting activity
- Responsibility for all matters relating to Gift Aid and similar systems for other countries
- Managing staff payroll and expenses
Additional responsibilities for five-day week only:
- Managing aspects of our accounting system and financial reporting
- Liaising with auditors during our audit process
- Undertaking projects to improve data collection, storage and usage
Job details
Salary: £30,000 - £40,000 (depending on experience)
Working hours: 9am to 6pm, with flexible hours able to be discussed
Company contributed pension scheme
25 holiday days per year + bank holidays
Location: Home/remote working in UK. All the AMF team work remotely.
Equipment: AMF will contribute a high % of the cost of a laptop if the candidate does not already have a machine sufficient for the job.
Application
Applicants should write to DonationsAdminApplication @ againstmalaria . com with their CV and a one-page cover letter explaining why they are interested in and suitable for the position.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Learning and Development Advisor
We have an exciting opportunity for a Learning and Development Advisor to join the Witness Service Learning and Development team working from home, 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?
Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
Position: 6513 Learning and Development Advisor
Location: Remote
Hours: Full time 37.5 hours per week. Monday to Friday 9-5
Contract: Permanent
Salary: £29,413.74 per annum
Closing Date: 12th January 2026. We reserve the right to close this vacancy early, if enough suitable applications are received.
About the Role
This is an exciting role that requires a mixture of skills in relation to learning and development. The role is varied and will involve delivery, design and management of learning to support staff and volunteers within the Witness Service delivered by the charity. As the face of learning and development for the Witness Service within the organisation, you will build positive relationships, promote learning and act in an advisory capacity when it comes to development.
You will;
- Deliver and design face to face and virtual training for our volunteers, staff and partners. There is an expectation that you will deliver 4 days per week, with 1 days administration work and time allocated for design projects.
- Work with Subject Matter Experts and senior staff both within Victim Support and external stakeholders on learning projects relevant to the Witness Service.
- Create accurate delegate reports and take appropriate action to address any identified under-performance.
- Deliver high quality presentations and learning interventions with a focus on evaluation and continuous improvement.
It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner.
You will need to work flexibly as required and whilst the role is home-based there will be a requirement for moderate travel throughout England and Wales.
About You
We are looking for someone with experience of delivering training programmes using a variety of different methods e.g. face to face, virtual and one to one, managing delegates and issues that may arise. You will need to know how to plan and evaluate outcomes and have experience of delivering soft skills training and experiential learning activities
Benefits include:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Organisation
Join an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. The charity put them at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
The charity is proud to celebrate diversity and create a workplace where everyone feels they belong and is committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, the team offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.
You may have experience in areas such as Learning, Learning and Development, L&D, Training and Development, Learning Officer, Learning and Development Officer, L&D Officer, Training and Development Officer, HR, Human Resources, Personnel, People. #INDNFP
Please note this role is being advertised by NFP People on behalf of our client.