Supporter Engagement and Giving Manager

Supporter Engagement and Giving Manager 

(UK Wide) 

£41,738 per annum (pro rata for part time hours) 

(Ref: SUS4268)  

Full Time 37.5 hours per week – happy to talk flexible working 

Base: Sustrans office in Bristol with the flexibility to work from home 

 

About the role 

This is an exciting opportunity to join Sustrans as part of the Supporter Engagement and Giving team. Over the past two years, Sustrans has been successfully diversifying its supporter engagement and fundraising programme, with innovation at its heart.  

As the Supporter Engagement and Giving Manager, you will be responsible for generating and increasing sustainable income, leading donor engagement and acquisition efforts, as well as providing exceptional stewardship to existing individual supporters.  

This role will be pivotal in ensuring the continuation of the programme and will play a key part in shaping and scaling our products to maximise our impact. 

You will lead the team of officers to deliver the planned programme, foster a culture of continuous learning, and provide opportunities for growth and development. Additionally, you will build relationships with colleagues across the organisation to maximise opportunities including liaising with project delivery teams. 

We offer true hybrid working, a flexible mix of working from home and occasional travel to a nearby office hub. 

 

About you 

You should have significant experience of managing a giving programme through direct mail and digital formats. As well as experience in leading, motivating and managing a team, ensuring the development of the staff. Project management skills are also essential for this role.  

We ask that you demonstrate your extensive, proven experience of creating, implementing, and managing successful fundraising campaigns or appeals through online and offline channels, as well as proven experience of managing relationships with external agencies, including direct marketing and telemarketing agencies.  

You should also have experience in managing budgets. 

You will be skilled in building, facilitating, and maintaining successful working relationships and feel confident in compiling and delivering training on aspects of individual giving. 

You should be able to demonstrate your knowledge of relevant fundraising legislation and best practices.  

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.  

 

What we offer 

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.  

 

Wellbeing 

28 days’ leave per annum plus bank holidays for full-time working 

Ability to buy an extra week of annual leave (pro-rata for part-time staff) 

Staff volunteer days 

24/7 free, impartial and confidential support service 

We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes 

 

Financial 

Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans 

Bike, computer and season ticket loans 

Discount benefits 

London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London) 

Death in Service benefit – 3 x annual Salary 

 

Family Friendly 

Enhanced maternity and paternity pay 

Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

 

Additional information 

Closing date for the receipt of completed applications is 23:59, 13 June. 2024. 

Interviews will take place in via MS Teams during the week commencing 24 June 2024. 

About Sustrans 

At Sustrans you'll be part of a movement to make it easier for people to walk, wheel and cycle.  

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone. 

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you, and you'll be rewarded by seeing the difference you make to people, communities and the planet.  

We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.  

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.