CRM & Business Systems Senior Officer

Hybrid / London (50% office attendance)

As CRM & Business Systems Senior Officer, you will play a key role in ensuring the Academy’s core business systems are effective, well managed and continually improved, with particular responsibility for Salesforce and the systems and integrations that connect with it.

Working as part of the Business Information team, you’ll be a key internal specialist for Salesforce, providing practical support and advice to colleagues across the Academy. You’ll undertake hands-on administration and configuration, investigate and resolve issues, and work with teams to understand their needs and translate them into practical system improvements.

You’ll also work across our wider business systems, helping us understand how information flows between platforms, improve integrations and data exchange, reduce duplication and identify opportunities to simplify or automate processes.

On a typical day, you might:

• administer and configure Salesforce, including users, permissions, reports, dashboards, data and other configuration;
• investigate a system problem and identify the appropriate solution, resolving it yourself where possible or working with an external partner where specialist development is required;
• meet with colleagues to understand a business requirement and turn it into a practical systems solution;
• configure and implement straightforward Salesforce improvements;
• support testing and implementation of larger developments;
• support and improve other business systems and integrations;
• work with external suppliers and development partners to resolve technical issues and deliver improvements;
• identify opportunities to improve processes, reduce manual work and make better use of automation;
• support good data quality, reporting, information governance and system documentation; and
• produce guidance, deliver training and help colleagues make confident and effective use of Salesforce and other systems.

This is a hands-on role for someone who enjoys solving problems and improving how systems work. We’re looking for someone who can take ownership of issues, work independently and proactively identify opportunities for improvement, while building strong relationships with colleagues and external partners.

The role will provide dedicated specialist capacity for Salesforce and related business systems and help the Business Information team take a more proactive approach to systems development and improvement.

We’re looking for someone with substantial, hands-on experience of administering or developing Salesforce in a working environment. You’ll need to be comfortable taking ownership of systems and problems, working independently and explaining technical issues clearly to non-technical colleagues.

Benefits

At the Academy of Medical Sciences, we want colleagues to be supported to do their best work while maintaining a healthy balance between work and life.

Our benefits include:

• Competitive salary and pension.
• 26 days’ annual leave, plus bank holidays.
• Option to buy or sell annual leave. 
• Additional paid closure between Christmas and New Year. 
• Hybrid and flexible working. 
• Health, wellbeing and employee support programmes.
• Cycle-to-work scheme and everyday benefits. 
• Structured learning and development.
• Enhanced maternity, adoption and paternity leave (subject to qualifying period).
• Enhanced occupational sick pay.
• Plus, a range of enhanced benefits that become available once you’ve completed your probation period.

For more information and to apply, please visit our careers portal.

Closing date: Midday on 3 November 2026.

Interview date: w/c 9 November 2026.

We reserve the right to close applications early if we receive a high volume of suitable candidates, so early applications are encouraged.

Shortlisted candidates will be provided with further details in advance.