Programme Officer (Anti-Bullying)

Job Description

PROGRAMME DELIVERY

• Programme Delivery: Plan and deliver activities, opportunities and events for young people in line with programme objectives, processes and guidance.

• Programme Content: support and contribute to the development/review of programme content, resources and communications such as newsletters.

• Impact and evaluation: Support the collection of monitoring and evaluation data, facilitating evaluation activities within training sessions and events as required; contribute to ongoing processes of programme learning and review as a member of the delivery team.

• EDI: Work with the Programme Manager to ensure that Equality, Diversity, and Inclusion are embedded in the process of programme development and curriculum design, including learning styles and accessibility.   

• Youth engagement and insight: Collect and process feedback from schools and young people

• Safeguarding: Uphold safeguarding and child protection policy and procedure throughout, including reporting safeguarding concerns and disclosures to DSL and uploading to MyConcern.

PROGRAMME ADMINISTRATION

• Stakeholder engagement: Manage day to day relationships with programme participants and external organisations/individuals supporting delivery, including managing the main anti-bullying inbox

• Finance: Ensure personal or participants' expenses are submitted on time and in line with expense policies and TDA financial procedures

PERSON SPECIFICATION

SKILLS

• Excellent IT skills, confident in the use of Microsoft Office (especially Outlook, Word and Excel) 

• Excellent customer support skills and telephone manner

• Ability to write for different audiences

• Ability to work independently and effectively as part of a team

• Excellent organisation skills and ability to learn quickly

• Excellent time management and attention to detail

• Able to maintain confidentiality and to share information appropriately and professionally

• Problem solving skills and ability to trouble-shoot quickly

• Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission

EXPERIENCE / KNOWLEDGE_

• Experience of providing administrative support within a busy and high performing team

• Demonstrable experience of organising and prioritising a demanding workload to meet deadlines

• Experience of working effectively within a team and the ability to build good working relationships with others  

• Experience of working with a customer relationship management tool, preferably Salesforce (desirable)

• Experience working with schools in an administrative function (desirable)

• Commitment to and ability to inspire commitment to The Diana Award’s vision, values and mission 

• A commitment to follow The Diana Award’s Safeguarding Policy and processes at all times

This is role is a fixed-term contract to the end of 2024, and will be contractually based from our London office.

The successful candidate must have the right to work in the UK.