Business Support Officer

This is an exciting opportunity for someone who enjoys administration, problem-solving, and working with a wide range of stakeholders. You'll play a key role in supporting Licensed Organisations across England, helping to ensure the smooth delivery of the DofE programme and providing high-quality support to volunteers, partners, and colleagues.
 

As an Operations Support Administrator, you will provide efficient administrative and customer support across a range of operational activities. You will be responsible for maintaining accurate records, responding to enquiries, supporting reporting activities, and ensuring key processes are delivered to a consistently high standard.
 

You will work closely with colleagues across the organisation, helping to improve processes, identify trends, and support stakeholders in delivering life-changing opportunities for young people.

• Provide high-quality administrative support across the team's activities.
• Deliver excellent customer service to internal and external stakeholders.
• Respond to enquiries and requests for support relating to DofE delivery and operational processes.
• Ensure enquiries and complaints are managed and recorded in line with DofE policies and procedures.
• Assist with data collection, reporting, and analysis, identifying trends and potential risks.
• Produce reports and support information requests as required.
• Maintain accurate records and robust administrative processes.
• Support continuous improvement initiatives and identify opportunities to enhance services and resources.
• Keep up to date with developments in the DofE programme and eDofE systems.
• Collaborate with colleagues across the UK through project and working groups.
• Support other areas of Business Support when required.

Licensed Organisation Support

• Process and monitor licensing activity for Licensed Organisations across England, including licence amendments and terminations.
• Manage Gold Award verification processes and respond to related enquiries.
• Support the administration of Gold Award Celebration events, including guest invitations.
• Provide advice and support regarding licensing, Gold Award approvals, and celebration events.
• Create adult and demonstration accounts within eDofE in line with safeguarding requirements.
• Manage complaints and incidents, escalating where appropriate

N.B. this postion is a 12 month maternity cover contract. 

What we are looking for:

We're looking for someone who thrives in a busy environment, enjoys working with people, and takes pride in delivering excellent service.

• Previous experience in an administrative role.
• Experience providing customer support and using customer service systems.
• Confidence working with a wide range of stakeholders.
• Strong Microsoft Office skills, including Word, Outlook, Excel, Teams, and PowerPoint.
• Experience of problem-solving within an administrative environment.
• Experience maintaining accurate records and handling information with attention to detail.
• Excellent organisational skills and attention to detail.
• Strong time management and prioritisation abilities.
• A customer-focused approach with a commitment to high-quality service.
• Good literacy and numeracy skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage competing priorities.
• A proactive, positive attitude and willingness to support colleagues.
• A collaborative approach and strong team-working skills.

How to apply and interview dates

If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
 

The deadline for applying for this role is: Tuesday 13th October - Midnight. 
 

Interviews will take place on: WC 26th October to be held via Teams