Digital Marketing Manager

Job Title:                      Digital Marketing Manager 
 

Reporting To:               Senior Marketing & Campaigns Manager  
 

Salary:                         £40,000-£45,000
 

Contract Type:            Permanent, 37.5 hours per week, Monday-Friday
 

Location:                     Hybrid – Home working and across Felix’s sites in London (Deptford, Enfield, Poplar, Park Royal/Acton, Western International Market, Greenford, Canary Wharf)

About The Felix Project

The Felix Project is London’s largest food redistribution charity. Started in 2016, its vision is a London where good food is never wasted, and no one goes hungry. In 2024 our workforce of over 200 staff and 13,000 volunteers collected and distributed the equivalent of 38 million meals to Londoners in need. This is done through a network of 1,200 community organisations and schools who are working on the frontline to feed people who are experiencing hunger and cannot afford to regularly buy the food they need. The Felix Project works with hundreds of suppliers from across the food industry, including supermarkets, wholesalers, farms and restaurants to rescue high quality surplus food, that cannot be sold and would otherwise go to waste. 

In London, one in four working families regularly struggle to afford to feed their children, equating to an estimated 325,000 families across the capital. The cost of food has increased by 30% in the past three years and one in eight working families have less than £3 a day for food, after paying their bills. About 20% of working families have been forced to access a food support service for the first time during 2024 due to the rising cost of living. 

Our work has never been more needed, and demand continues to grow: we are building our expertise and impact in response. The Felix Project now operates from four main depots in North, South, East, and West London, with ‘point-to-point’ projects in Central London and Canary Wharf. Felix’s Kitchen in our East London depot produces up to 5,000 meals per day from surplus food. Felix’s Multibank in West London distributes non-food items to those who need it most. As part of the charity’s involvement with The Coronation Food Project, we are launching an innovative food processing lab – The Felix Food Factory. 

Purpose of the Job:

The Digital Marketing Manager will play a key role in helping to build our ambition to become London’s best loved charity and to become a digital first charity. This will include working closely to support the Senior Marketing & Campaigns Manager to develop and deliver a new digital and social media strategy.

You will have proven digital experience in the charitable sector, including a full understanding of the technical side of delivery and analytics, as well strong experience in developing creative content. 

You will oversee all social media and email marketing content and campaigns. You will also lead on building onboarding journeys for our key audiences including donors, volunteers, food suppliers and beyond, ensuring their long-term engagement and retention.

Together with the Senior Marketing & Campaigns Manager, you will lead on the redevelopment of the organisation’s website, working with external specialists to roll out a fully functioning and interactive website. This will include engaging with teams throughout the organisation to identify website content and functionality requirements. 

Supporting the optimisation of supporter engagement, you will have responsibility for digitally enabled platforms (for example the charity’s donate platform) and work with external sector specialists like Just Giving to deliver a frictionless supporter experience, understanding the importance of data management and compliance. 

You will have experience and a keen interest in Artificial Intelligence, leading on this area of work and how we can use AI to meet the growing needs of the Marketing & Communications Team.

Benefits

• 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
• Enhanced Maternity and Paternity leave.
• Birthday day off.
• Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
• Training and development opportunities.
• Employee assistance programme including 24 Hour GP helpline.
• Cycle to Work Scheme.
• Opportunity for free meals whilst working at our depots.
• After work activities such as Felix’s softball team, running club and cycling club