Volunteer Recruitment Officer

The Kids Network is looking for a volunteer recruitment officer to support the recruitment and onboarding of volunteers so that they can become mentors on our programme.

 

ABOUT THE ROLE

This role supports our work to run our programme by ensuring that we recruit and onboard enough volunteers to become our wonderful mentors.

As our Volunteer Recruitment Officer, you will be the first point of contact for people volunteering to be mentors. You will ensure that our volunteers receive the highest level of customer service and have a great experience in all contacts with our charity.

Working closely with the Volunteer Operations Leader, you will implement our volunteer onboarding journey, leading on pipeline outputs to support volunteers from application to active mentoring.

 

You will be organised, proactive, and personable, conducting interviews with prospective volunteer mentors, building external relationships and managing data and CRM systems.

 

5 days a week (35 hours)

£28,000

London-Based

Accountable to: Volunteer Operations Leader

Some weekend and evening work is required, which TOIL can be claimed

 

We will be holding first round calls on the week commencing 3rd November, with the form second round taking place on Friday 14th November

 

Benefits:

· Flexible working arrangements (mostly working from home, with approximately one-two days a week working from the office)

· Option for 2 Me days

· 25 days annual leave entitlement with one day accrued each year of service capped at 5 years

· Option to swap bank holidays for other religious holidays

· Team Socials

· Birthdays off

· Personal development budget

· Working in a value led organisation, where we see and share the impact we have on children every day!

 

Key responsibilities

Volunteer Recruitment pipeline:

· Respond to all incoming enquiries and volunteer applications in a timely manner and in line with the charity's recruitment processes

· Responsible for clear communication to all prospective mentors in the pipeline, always giving a high level of customer service to volunteers and answering queries in a friendly professional manner

· Ensure every prospective mentor fully understands the benefits of volunteering with The Kids Network and has a first-class onboarding experience.

· Conduct volunteer interviews on a weekly basis to meet demand

· Call volunteers on a regular basis to check in on their progress and supporting them with their volunteer journey

· Maintain excellent data hygiene, ensuring at all times the charities CRM salesforce is being updated to ensure the pipeline is maintained

· Maintain the organisation vetting platform, following up with all volunteers who are stuck at various stages of the vetting checks process

· Carry out all the training admin pre and post the training day, working with the Volunteer Operations Leader to ensure this runs smoothly with high attendance

· Deliver 1 day weekend volunteer training alongside our Delivery Team when required.

 

Volunteer Recruitment Outreach:

· Maintain our digital recruitment streams

· Understand the communities we work in, working with the Volunteer Operations Leader to establishing links with community groups and local opportunities to attract different demographics

· Attend volunteer recruitment fairs and networking opportunities to promote volunteering with The Kids Network.

· Support with the admin and set up for those wanting to volunteer through a placement

· Follow the charity’s communication guidance and support communications work to attract and retain volunteers

· Feed ideas into and help to create content for emails being sent to volunteers in the pipeline and potential volunteers outside the organisation

· Attend mentee and mentor group activity sessions from time to time to better understand the purpose of our work

· Be an ambassador for The Kids Network

 

Safer Recruitment & Safeguarding:

· Assess new incoming applications in line with suitability for the role and scoring criteria

· Vet volunteers at all stages of the recruitment process, including interview and training in line with the charities safer recruitment policy

· Collect references and conduct DBS and oversees checks in line with our safer recruitment practices

· Uphold our safeguarding principles and processes to the highest standard,

· Book and coordinate safer recruitment panels throughout the year,

· Act in compliance with our policies and processes at all times, using Salesforce CRM, ensuring data is stored and managed in line with GDPR,

 

About you

We are looking for a highly motivated, personable, strong communicator who is passionate about mentoring and volunteer recruitment. To be successful, you will be solution focused, organised, positive, proactive and creative.

 

PERSONAL SPECIFICATION

· Track record of managing and following processes effectively,

· Strong organisation and administration skills

· Excellent relationship building skills, ideally demonstrated through work with volunteers

· Ability to be solution focused and self-motivating, and be accountable for your own work

· Exceptional communication skills, with the ability to communicate to a range of audiences with impact

· Demonstrable attention to detail

· Excellent IT skills with ability to use spreadsheets, emails and databases effectively,

· Non-judgemental, self-motivated, pro-active, compassionate and solution focused.

Desirable:

· Track record of recruiting volunteers effectively or staff in a HR setting,

· Experience in following safeguarding processes

· Experience using Salesforce.

· Experience working hybrid

 

To apply please send your CV and a cover letter, no more than two pages about why you are right for this role and why you want to join The Kids Network.

Due to the size of the team we are unfortunately unable to respond to every application

 

The Kids Network is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be required to apply for an enhanced DBS check.

 

Safeguarding commitment

The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check.

 

Equity commitment

The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we still recognise that there is maybe more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination.

If this is the case we are both happy and open to discussing better ways to support your candidacy and make this application process as equitable as possible for you.

We are a diverse organisation and welcome everyone but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role.

You can find out more about our commitment to anti-oppression on our website.