Tech & Systems Manager

About Us
We're a small but ambitious charity with big plans for growth. Our team is filled with passionate, skilled individuals, but our tech expertise is still in its early stages. As we expand, we're looking for a Tech and Systems Manager to help us scale and streamline our technology, supporting every department and ensuring our systems work seamlessly together.

This is a unique opportunity to make a real impact in a growing charity, combining your tech skills with a mission-driven environment.

The Role
In this hands-on role, you'll manage and maintain the technology systems that support our organisation. Your work will help ensure our platforms work well together and can scale as we grow. You'll troubleshoot issues, make improvements, and keep our tech running smoothly. Working closely with the Senior Leadership Team, you'll play a key role in delivering important IT projects, managing system integrations, and ensuring everything operates efficiently.

Key Responsibilities:

·       Tech & Systems Management:

o   Audit and maintain our IT systems, troubleshooting issues and liaising with external support providers when necessary.

o   Ensure software, network updates, and licenses are kept up-to-date.

o   Provide ongoing support and training to the team on IT systems and maintenance.

·       CRM & Data Warehouse Management:

o   Build and maintain automations and integrations between internal tools.

o   Manage our Data Warehouse, ensuring all integrations are functional and scalable.

o   Support the team with CRM management and related system integrations.

·       Project Management:

o   Lead or assist in ad-hoc tech and IT systems projects as required by the Senior Leadership Team.

o   Work with external agencies and suppliers to deliver on tech-related projects.

o   Support us to work with AI effectively.

·       Governance & Compliance:

o   Maintain accurate governance, risk, and compliance records.

o   Support the Chief Executive and Senior Leadership Team with any necessary tech-related governance tasks.

o   Maintain system security and safeguarding