Client Services Manager, Charities Team

The London Marathon Events Ltd

SE1, London (Hybrid)

£40,000 - £45,000 per year

Full-time

Permanent

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Job description

About us
London Marathon Events (part of the London Marathon Group) works to inspire, champion and increase activity in all ages, abilities and demographics. We do this through our successful event portfolio (which includes the TCS London Marathon and TCS Mini London Marathon, Brighton Marathon, The Big Half, Vitality London 10,000, Vitality Westminster Mile, Standard Chartered Great City Race and Swim Serpentine), through our extensive outreach programmes working with schools and community groups in London and across the UK and through our network of wholly owned or partially owned companies, such as Maverick, Run 4 Wales, Loch Ness Marathon Ltd, Caledonian Concepts, Athletic Ventures and Friday Night Lights
Our events raise millions for charities every year to improve the lives of individuals and communities and we passionately believe in the power of sport.
Our values are integral to who we are, how we work and what we do:
• Impact – together we create positive change
• Innovate – together we enable new ideas
• Everyone – together we champion inclusivity
• Customer first – together we go the extra mile for all
Diversity, inclusion and wellbeing are at the heart of everything we do, and we want to ensure they are at the heart of our company. We strongly value diversity within our workforce and recognise that different people bring different perspectives, lived experience, ideas and culture to the company. This difference brings with it great strengths, including diversity of thought. So, if you’re ready to be a force for good, lead change and want to make a difference to society, keep reading

About the role
The Client Services Manager utilises our CRM to manage the Charities team inventory requirements (products including charity entries and advertising packages) across the London Marathon Events portfolio. This role supports the day-to-day management and continuous improvement of the charities team systems and processes to ensure our team can work efficiently, maximise the use of our CRM to support sales and charity customers communications, and give our charity partners a best-in-class customer experience.

Key Responsibilities

Lead the charities advertising asset management process, working with internal teams to confirm timelines, roles and responsibilities and ensure tools and workflows are used efficiently to deliver partners benefits on time and on budget.
Support with registration platform system testing, feedback, management and development.
Deliver charity entries and advertising sales product set-up, testing and roll-out in Dynamics.
Support in improving processes for all systems used by the Charities team.
Represent the Charities team as a subject specialist on business improvement project groups supporting to scope and test our team’s requirements.
Utilise Dynamics, our CRM to analyse buying patterns and sales to provide the sales team with deeper customer and products insights to help identify opportunities to strengthen charity relationships or product offerings.
Working closely with the Dynamics team to optimise the use of our CRM for charity customers, including segmentation and targeting, sales performance reporting.
Support the Senior Client Services Manager with the relationship management of our partners (Enthuse, Let’s Do This), reviewing performance to spot opportunities or trouble shoot challenges.
Contribute to data selection procedures and technical solutions to import data, identifying opportunities for improvement.
Support the maintenance and cleaning of our data and support the team to use our CRM consistently.
Document Client services processes.
Representing the team at project boards.

About you
We are seeking a highly organised and detail-oriented individual with strong interpersonal skills and the ability to communicate effectively across a range of audiences. The ideal candidate will be a confident user of Microsoft Office 365, with advanced skills that support efficient and high-quality work.

Experience in undertaking data selections for targeted marketing mailings is essential, along with a proven ability to manage multiple tasks and projects from start to finish. You’ll need excellent organisational skills, coupled with strong analytical thinking, time management, problem-solving, and the ability to prioritise effectively in a fast-paced environment. Experience working in this way within a charity’s fundraising team or equivalent would be desired but not essential.

A keen eye for detail, active listening skills, and a proactive approach to teamwork and collaboration are key to succeeding in this role. If you’re someone who takes ownership of their work and thrives on delivering high standards, this could be the role for you.

Required experience:

Essential