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We are looking for a Membership Engagement Administrator to join our South West region team.
Our Membership Engagement Team provide support, advice and guidance to ensure that our members can continue to be the force for good in their communities. This role will see you play an integral part in helping the Membership Team to be the best they can be!
This role will see you providing administrative services to the South West Membership Engagement team covering Cornwall, Devon, Dorset, Hampshire, Isle of Wight, Somerset and Wiltshire. You will be supporting your designated areas counties, districts and branches. It is a varied role and you will have the ability to prioritise a range of tasks and engage effectively with a range of audiences.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to the Membership Engagement Manager, some of your key focuses will include:
- Coordinating and supporting a range of meetings and events to ensure the smooth operation of the designated membership area
- Managing the Regional admin inbox and post distribution to staff
- Managing a range of documents for the region relating to the oversight of the region, including compliance data
- Supporting the Membership Engagement Officers in ensuring that stakeholders and members are compliant
- Providing a range of reports and updates to the Membership Engagement Manager and Head of Membership Engagement
- Producing the template and compile the content for the production of county / district newsletters
- Managing database of volunteers, ensuring that training and DBS checks are completed and up to date
- Maintaining communication with active volunteers, including a regular regional update bulletin
In this role, you will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel within the region covering Cornwall through to Hampshire (incl. for monthly team meetings).
Given the responsibilities associated with the role, it is a requirement that you live within reasonable distance of the designated region of responsibility.
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
We are seeking a proactive and confident Governance Support Officer to join our busy Governance Team. Sitting at the heart of RBL’s corporate governance “engine room”, this role provides essential administrative, coordination and logistical support that enables our Boards, Committees and senior leaders to operate effectively.
Working closely with the team, you will manage the corporate calendar, coordinate meetings and events, and provide diary, travel and PA support to the Chief of Staff. The role is fast‑paced and highly collaborative, involving close working with Trustees, senior leaders and colleagues across the organisation, so strong communication skills, attention to detail and the ability to manage competing priorities are key.
This is a great opportunity to be part of a supportive and professional Governance Team delivering high standards of corporate governance and contributing to the work of the UK’s leading Armed Forces charity, making a real difference to those who have served.
Key Responsibilities
· Coordinate high-level meetings and events, including hybrid governance meetings, Board dinners, conferences, and away days, ensuring venues, technology, catering, and accessibility requirements are fully met.
· Provide comprehensive governance support, maintaining confidential records, managing trustee data, and supporting onboarding, induction, and ongoing development of Board members.
· Manage key communications channels, including the governance inbox, ensuring enquiries are triaged efficiently and governance information (biographies, intranet content, records) remains accurate and up to date.
· Oversee travel and logistics for senior stakeholders and Trustees, including diary coordination, travel bookings, and expense processing for meetings and wider organisational commitments.
· Support the planning and coordination of the annual corporate calendar, working with senior stakeholders to schedule Board, Committee, and Executive meetings while managing conflicts and changes.
· Support the annual elections cycle and financial administration processes, including coordinating election activities, preparing reports, managing data accuracy, and processing invoices, contracts, and financial system updates.
Employee benefits include –
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Enhanced paid maternity, paternity and adoption leave
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
Interview Dates: WC 18th May
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
We’re seeking a Project Support Officer to become part of RBL’s skilled and innovative Change and Transformation team.
With a growing number of strategic projects, our Change and Transformation team at RBL is committed to maintaining its successful achievements so we have a Permanent opportunity for a Project Support Officer to join us and be part of this journey.
Together, the Change and Transformation team take great pride in managing a diverse portfolio of projects, playing a pivotal role in supporting the organisation to deliver change-working closely with our Executive team, as well as other senior leaders and colleagues across the charity to provide expertise in project, and change management.
As a key member of the Change and Transformation, you’ll play a central role in supporting Project Managers to manage competing priorities across the Portfolio, coordinating schedules and ensuring timely delivery of outcomes.
The successful candidate will be proactive and highly organised, with excellent communication skills, and experience working in project-based environments.
Some of the key areas of responsibility are as follows:
- Support end-to-end project delivery by maintaining plans, standards, and controls across the project lifecycle
- Assist Senior / Project Managers with tracking project financials, resource allocations and timely identification and reporting of risks, issues and variances
- Coordinate and produce high-quality project documentation and reporting, including status reports and governance packs, ensuring accuracy, timeliness, and alignment
- Support and administer project boards and meetings, including scheduling, preparation of papers, note-taking, action tracking, and maintaining records
- Build and maintain effective working relationships with internal and external stakeholders, coordinating communications, supporting content creation, and acting as a trusted point of contact on project processes, standards, and reporting requirements
You will be expected to travel regularly in the course of your work including regularly to London, Haig House. You will be contracted to your home address, where you will be expected to work when not travelling.
Employee benefits include -
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.
If you require the job advert or job description in an alternative format, please contact 0808 802 8080.
These newly created roles will be working closely with business system owners, technical teams, and stakeholders across our organisation to define the product vision, lead backlog management, and ensure that the product families evolve in line with organisational strategy, user needs, compliance standards and operational requirements.
This role acts as the voice of the business within product squads, ensuring enhancements and configurations to COTS/SaaS platforms are user-centred, scalable, secure, and aligned with RBLs wider mission.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to the Product Management Team Leader, key responsibilities will include:
- Define, refine and continuously communicate the vision and roadmap for assigned COTS/SaaS product families, ensuring alignment to organisational strategies
- Translate strategy and business needs into clear product direction that improves efficiency, adoption, user experience and organisational outcomes
- Own and manage the product backlog, ensuring items are clear, prioritised and deliverable
- Build strong relationships across functional areas (e.g., Fundraising, Welfare, Membership, Operations, Digital, Data, Technology)
- Ensure COTS/SaaS features and configurations are clearly defined, documented and understood across delivery teams
- Maintain awareness of operational risks, system dependencies, data protection requirements, accessibility standards and security controls
You will have demonstrable experience as a Product Owner, or similar, in digital, technology or product led environments. You will have hands on experience of a leadership role in Agile teams, a strong understanding of product management practices and experience working with COTS/SaaS applications including configuration, lifecycle management and vendor engagement.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the roles. Interested candidates are encouraged to apply as soon as possible.
Are you an experience HR Business Partner, looking for a new challenge?
Reporting to the Head of People Business Partnering, you will own the People agenda for your business area end-to-end, acting as a trusted adviser to leaders and managers. Operating autonomously, you will deliver high-quality generalist HR support, manage employee relations and lead people and organisational development activity, drawing on specialist expertise where needed.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Key Responsibilities
- Act as a trusted People Business Partner to senior leaders, providing clear, commercially-focused advice that balances people needs, organisational risk and delivery priorities.
- Coach and support managers to build confidence and capability in leading their teams, handling performance, attendance, conduct and capability matters effectively.
- Lead workforce planning and resourcing activity, partnering with Finance, Recruitment and Talent to address future capability needs and skills gaps.
- Drive organisation design and development activity, including restructures, team design and ways of working, to improve performance, engagement and effectiveness.
- Support performance, talent and succession planning, using people data and insight to inform decisions and challenge assumptions.
- Champion inclusive practice, wellbeing and fair treatment, embedding organisational values and continuously improving people practices.
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
As a key member of the Membership, Armed Forces and Community Engagement team, this role will contribute to the delivery of our new strategy leading a nationally-scaled, innovative youth approach, creating the conditions for our organisation to thrive for future generations.
Reporting into our new Director: Armed Forces Engagement, Partnerships and Youth, this exciting new role will see you identify and develop strategic, high-impact youth partnerships at a national level (including in the devolved nations) that help us reach more young people in new, exciting and innovative ways, advancing RBL’s vision of “Bringing Society Together to Recognise, Remember and Support the Armed Forces Community”.
You will lead the development, delivery and evolution of an RBL youth plan, highlighting the role of the RBL and positioning youth engagement as a long-term strategic enabler of our Armed Forces Community. This will include work across schools and youth organisations, with a particular emphasis on remembrance activities, and developing a Cadet Forces Engagement strategy.
Managing a small and newly created team, key responsibilities will include:
- Develop and implement a Cadet Forces engagement and partnership working strategy aimed at both cadets and CFAVs which seeks to raise awareness and understanding of the role of the armed forces community, promotes engagement in remembrance activities (including the wearing of the Poppy) and develops and understanding of the role of RBL
- lead the development and approval of the RBL Schools and Learning Strategy, fostering collaboration across departments to maximise engagement with school-age children
- Working with our current youth members, re-design and re-launch the youth membership, ensuring RBL has a relevant, engaging and attractive youth membership offer
- Demonstrate creativity, initiative and thought-leadership in planning, piloting and developing youth initiatives with partners
- Act as a champion for young people internally and externally to partners
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You will be expected to travel regularly in the course of your work including regularly to London Haig House. You will be contracted to your home address, where you will be expected to work when not travelling.
This is a full time position, working 35 hours per week, Monday-Friday, with understanding that due to the nature of the role some evening and/or weekend work may be required at times.
The successful applicant will require a full UK driving licence and an Enhanced DBS check will be be undertaken as part of the pre employment checks process.
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.