Job title: Head of Supporter Services and Fundraising Compliance

Region: London HQ

Directorate: Fundraising

Contract: Full time 35 hours per week, Permanent

Salary: £54,346.15 per annum (£49,294.15 with £4,452 London Weighting)  

We are looking for a fundraising professional to lead our established Supporter Services and Fundraising Compliance department. This is a pivotal role in our fundraising team, working across all areas of fundraising to deliver outstanding supporter care and support the Legion to raise vital funds in an ethical, sustainable and innovative way, fostering a culture of learning and responsibility for compliance across the directorate.

Who we’re looking for
 

Does the following describe you?

• People-focused, putting customers at the centre of everything you do

• A team player who thrives in collaborative environments

• Passionate about supporting our work

• An encourager, eager to share your knowledge and experience

• Excited to do your best in a charity that invests in you
   

If so, then we want to hear from you.

 
How to Apply: please apply by clicking 'Apply Online'

Closing date: Sunday 29th December 2019

Interviews: scheduled for the week beginning 6th January 2020.

Job title: Membership Support Officer

Region: East Midlands

Directorate: Operations

Contract: Home Based, 6 Months Fixed Term Contract, Part Time – 21 hours per week

Salary: FTE £25,469.00 per annum pro-rata

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

Home based with travel to the Area Office (Derby), the secondary office (Voluntary Action Leicestershire, 9 Newarke Street, Leicester, LE1 5SN) and across Leicestershire and Rutland.

The Membership Support Officer (MSO) role provides support to our branches across Leicestershire and Rutland and to the County Committee of Leicestershire, it is anticipated that this role will be home based although there will be some working out of the Area Office in Derby and the Secondary Office in Leicester, as well as travel across Leicestershire and Rutland.

In addition to administrative and organisational support the MSO works closely with the Area Manager and the County Chairman to ensure that Membership fulfils their role within the Area strategy and in accordance with the Legion’s Membership handbook and policies.

This is a varied role which covers a range of duties from meeting arranging and minute taking to organising events and responding to membership queries. The successful candidate will ideally have a knowledge and understanding of Legion membership and will be an effective, diligent multi-tasker with excellent customer service, research and communication skills.

Interviews will be scheduled for 14 January 2020.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is: Monday 30th December 2019

Job title: Commemorative Events Administrator

Region: London Haig House

Directorate: Remembrance and Marketing 

Contract: FTC until December 2020, full time 35 hours per week

Salary: £24,615 per annum (£20,163 + £4,452 London Weighting)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

We are looking to recruit an enthusiastic Events Administrator to join our Events team based at our Head Office in London.

You will be responsible for assisting the Commemorative Events team on events such as VE Day, VJ Day and Festival of Remembrance by providing key admin support. Your role will include dealing with a range of enquiries, providing accreditation support, assisting in logistical aspects of our events, managing databases and processing payments. The role is mainly office based and may require you to work unsocial hours from time to time on the events themselves.

Ideally, you will have gained previous experience of working within an administration role, preferably within a Charity, PR or Events Department. The ideal candidate will have proven IT skills including knowledge of MS Excel, Outlook and Word, excellent attention to detail and experience in using CRM software.

How to Apply

Please apply by clicking ‘Apply Online’

The closing date for this role is Tuesday 31st December

Job title: Accounts Assistant
Region: London
Directorate: Finance
Contract: 6 Months Fixed Term Contract, Full Time 35 hours per week
Salary: £21,771 per annum pro rata (£17,319 plus £4,452 London Weighting)

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours
Does the following describe you?

- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

The ideal candidate will have great attention to detail, the willingness to work well within a team as well as individually to meet deadlines. An effective communicator with the ability to build strong relationships and have a strong focus on customer service, planning and organising with the overall aim of developing their accounting knowledge.
The successful candidate will be a key member of the Payables team, working closely with the Senior Accounts Assistant and the wider organisation to deliver the service that both internal and external stakeholders expect from The Royal British Legion.

Please note this role is based at our Haig House office which is located at 199 Borough High Street, London, SE1 1AA

How to Apply
Please apply by clicking 'Apply Online'

Closing date for this role is: 17th December 2019

Job title: Community Fundraiser
Region: North Wales
Directorate: Fundraising
Contract: Home Based, Permanent, Full Time – 35 hours per week
Salary: £25,469 per annum

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours
Does the following describe you?

- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you ….

The Role

We are looking for an enthusiastic and commercially minded professional with previous experience of paid or voluntary fundraising and business development, to work in partnership with and support local staff and dedicated front-line volunteers, to raise the profile of the Poppy Appeal and to maximise income generated in this geographical region.
The position is home based, and the successful applicant will be expected to live within the North Wales area.
Highly motivated and with excellent communication, presentation and interpersonal skills, you’ll be experienced in building effective relationships and developing commercial opportunities with key corporate and community stakeholders. You will have proven experience of working closely with volunteers, be able to recruit, develop and motivate them as well as experience in recruiting the support of and developing relationships with local businesses using your influential yet collaborative style.
Knowledge of the Armed Forces would be an advantage, but it is essential that you have a full driving licence with access to a car and that you are adaptable in your approach, with the flexibility to work some evenings and weekends when necessary.

A full driving licence and use of a car is essential for this role.

How to Apply
Please apply by clicking 'Apply Online'

Closing date for this role is: 17th December 2019

Interviews will take place in Wrexham, LL13 8BB.

Job title: Advice and Information Officer
Region: East Midlands
Directorate: Operations
Contract: Fixed Term Contract until 10th July 2020, Part Time, 21 hours per week over 3 Days.
Salary: FTE £20,163.00 per annum pro rata

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like to hear from you ….

The Role
We’re making big changes. We are becoming more accessible, easier to reach and providing a more integrated service for the Service community and those that support us. The focus for our Area teams will be on engaging with the community, reaching out to those we support through a wide range of Partnerships making sure we’re accessible to many more people.

As a Royal British Legion Advice and Information Officer you will be based from home and will predominantly cover the North of Lincolnshire which will include both North and North East Lincolnshire statutory authorities. There is a requirement for travel across the East Midlands area; therefore, a full driving licence and use of a car is essential for this role with motor mileage being paid. Your time will be spent providing advice and information about all aspects of the Legion's work to those who visit us during the working days of Wednesday, Thursday and Friday.

Accustomed to providing advice and information support to customers you will have experience of building relationships with a range of different agencies. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting people.

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage. This role is open to both employees and volunteers.

How to Apply
Please apply by clicking 'Apply Online'
Closing date for this role is Monday 16th December 2019.

Interviews will be arranged prior to Christmas and will take place on 7th January 2020.

Job title: Membership Support Officer - Norfolk
Region: East Anglia & Essex
Directorate: Operations
Contract: 6 Months Fixed Term Contract, Full Time – 35 hours per week
Salary: £25,469 per annum

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours
Does the following describe you?

- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role
The Membership Support Officer (MSO) role provides support to our branches across Norfolk and to the Norfolk County Committee. In addition to administrative and organisational support, the MSO works closely with the Area Manager for East Anglia & Essex and the Norfolk County Chairman to ensure that Membership fulfil their role within the Area Strategy and in accordance with the Legion’s Membership handbook and policies.
This is a varied role which covers a range of duties from arranging meetings and minute taking to organising events and responding to membership queries. The successful candidate will ideally have a knowledge and understanding of Legion membership and will be an effective, diligent multi-tasker with excellent customer service, research and communication skills.
This role will be based at our office in Dereham (Breckland Business Centre, St Withburga Lane, Dereham, Norfolk, NR19 1FD) with the opportunity for regular working from home.  There will also be occasional travel across Norfolk and to locations further afield, such as our Area Office in Colchester. A full driving license and access to a vehicle is therefore desirable.

A provisional date for interviews has been scheduled for 19 December 2019.

How to Apply
Please apply by clicking 'Apply Online'

Closing date for this role is: Monday 16th December 2019

Job title: Community Fundraising Manager
Region: Wales
Directorate: Fundraising 
Contract: Home-based, Permanent, Full Time- 35 hours per week
Salary: £39,853 per annum

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?
• A desire to provide a great customer service and support
• Enjoy and thrive in working in teams and with others
• Passionate about supporting the Armed Forces community and honouring their contribution
• Come to work each day to be the best you can and to learn and develop
• An encourager, eager to share your knowledge and experience to help others
If so then we would like to hear from you ….

The Role
The Royal British Legion is part of the fabric of the nation and supports the Armed Forces Community in every community, whilst also ensuring that their sacrifice is never forgotten.

We are looking for a fundraising and relationship management expert who can lead and inspire their team of Community Fundraisers in Wales.

You will have experience of managing fundraising teams achieving and exceeding income targets, managing a mixed portfolio of income generating activity, including community fundraising, cash collections, regional corporates, schools and organisations, and of developing relationships with key regional supporters and partners.

Working collaboratively with colleagues regionally and nationally you will be a self-starter who can manage multiple priorities, make sound decisions about what you and your team should be focused on, and help deliver the Community Fundraising and Poppy Appeal strategy.

Highly motivated with excellent communication, presentation and interpersonal skills, you will be experienced in building effective relationships and developing commercial opportunities with key partners, audiences, and individuals.

How to Apply
Please apply by clicking 'Apply Online'

Closing date for this role is Sunday 15th December 2019

Please note that Interviews will be held on the 6th or 7th January 2020 at the Cardiff Area office / Pop in Centre, 18–19 High Street, CF10 1PT.

Job title: Advice and Information Officer
Region: Cardiff, Wales
Directorate: Operations
Contract: 6 Months Fixed Term Contract, Full Time 35 hours per week
Salary: £20,163.00 per annum pro rata

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like to hear from you ….

The Role
As a Royal British Legion Advice and Information Officer, you will office based out of the Cardiff Pop In and also spending the rest of your time getting out and about into the community, running outreach sessions designed to provide advice and information about all aspects of the Legion's work those living across Cardiff and South Wales.

Accustomed to providing advice and information support to customers, you'll have an understanding of statutory welfare provision and experience of building relationships with a range of different agencies. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries.

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.

There is a requirement for travel across South Wales area; therefore, a full driving licence and use of a car is desirable for this role with motor mileage being paid.

How to Apply
Please apply by clicking 'Apply Online'

Closing date for this role is Sunday 15th December 2019

Interviews will be held on Thursday 19th December at 18-19 High Street, Cardiff, CF10