Job title: Resourcing Administrator

Location: Birmingham

Directorate: Human Resources and L&OD

Contract: Permanent, Full time 35 hours per week

Salary: £20,163 per annum

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can be and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you….

The Role

We are seeking a Resourcing Administrator to join the Resourcing team in supporting our Care Homes and Break Centres.

The Royal British Legion’s care services include six registered care homes, day care services, and Admiral Nursing services. In addition, we operate four Break centres around the country where we offer short-term breaks for the Armed Forces community and their families in need of respite. Our strength lies in the care and commitment of our valued employees and consequently we need to hire a Resourcing Administrator who will support with the hiring and onboarding of the right people with the right skills, behaviours and values to work for us.

As part of the Resourcing team within the HR Directorate your role will be to provide administrative support by completing the full post offer process including contracts of employment and legally compliant checks including right to work and DBS clearance. You will also be responsible for updating and recording applicant and new starter information on our applicant tracking system, iTrent.  

We are looking for candidates with a strong administrative background ideally gained within a fast moving HR function or recruitment team. Key to the role is attention to detail, strong organisational skills and great customer service.

If you feel you have the experience for this role and can demonstrate the skills and knowledge we require then we would like to hear from you.

Please note this role is based from our Birmingham Office, B2 4BA.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is 29th September 2019.

Job title: Support Analyst
Region: London or Manchester
Directorate: Information Management & Technology (IM&T)
Contract: Permanent, Full time 35 hours per week
Salary: £22,000 per annum (plus £4,452 London Weighting if based in London)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so, then we would like you hear from you….

The Role

The IM&T department provides technical solutions and support to approximately 1600 staff across numerous offices, care homes and break centres within the UK.

We are looking for a Support Analyst to join our dynamic Service Delivery team, providing support and guidance for all British Legion staff. You will act as an initial point of contact for all staff seeking support, taking responsibility for the resolution of technical issues and liaising with relevant support teams and suppliers/partners as necessary.

The successful candidate will have established knowledge of Windows 10 environments and experience supporting a diverse user base.

Basic understanding of the principles of ITIL Service Management are essential as the chosen candidate will be expected to manage Incidents following the ITIL methodology. There is a strong emphasis on customer support and good customer service skills are central to succeeding in this role.

How to Apply
Please apply clicking ‘Apply Online’

Please note that the role can be based either in London or Manchester.

Closing date for this role is Sunday 29th September 2019

Job title: Major Gifts Manager

Region: London

Directorate: Fundraising

Contract: Permanent, full time 35 hours per week

Salary: £34,954.74 per annum (£30,502.74 plus £4,452 London Weighting)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces Community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you….

The Role

The Royal British Legion is seeking a Major Gifts Manager to join their highly successful Fundraising team. The right person will be someone who has already achieved considerable success in gaining significant funds from Major Donors.

The role is part of the new Philanthropy team, within the High Value Giving directorate, which was recently restructured. The new Philanthropy team is a small but ambitious group, which includes a Head of Philanthropy, Trusts and Foundations Fundraiser, Major Gifts Fundraiser, and Researcher, with this role being the final role to recruit.

The Major Gifts Manager will work with a small group of existing Major Donors but will also be tasked with building relationships with existing supporters on our database and generating major giving income.

We are looking for a passionate and driven person, who wants to learn and develop, whilst helping shape Philanthropic giving at a leading national charity.

How to apply:
Please apply by clicking 'Apply Online'

The closing date is Friday 11th October 2019

We will be shortlisting on receipt of applications, and may bring the deadline forward as a result, please express interest at your earliest convenience.

Job title: Finance and Administration Team Leader
Region: Aylesford, Kent
Directorate: Fundraising
Contract: 6 Months Fixed Term, Full Time 35 hours per week
Salary: FTE £25,978 per annum pro rata

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours
Does the following describe you?

- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you ….

The Role

We are recruiting for a Finance and Administration Team Leader to join our team at the RBL Poppy Appeal based in Aylesford near Maidstone.

Our Poppy Appeal Administrators provide a comprehensive administrative support to our volunteers and regional fundraising staff throughout the year along with the reconciliation of income received into the Poppy Appeal.

We are looking for a positive, professional and motivated individual with excellent customer service skills who is adaptable and patient. Previous experience of working with volunteers would be an advantage. You should be IT literate and have strong numeracy skills along with an analytical approach and be accustomed to working to deadlines whilst still maintaining attention to detail.

How to Apply
Please apply by clicking 'Apply Online'

Closing date for this role is Sunday 29th September 2019

Job title: Senior Support Analyst
Region: London or Manchester
Directorate: Information Management & Technology (IM&T)
Contract: Permanent, Full Time 35 hours per week
Salary: £27,200 per annum (plus £4,452 London Weighting if London based)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so, then we would like you hear from you….

The Role

The IM&T department provides technical solutions and support to approximately 1600 staff across numerous offices, care homes and break centres within the UK.
We are looking for a Senior Support Analyst to join our dynamic Service Delivery team, providing support and guidance for all British Legion staff. You will act as an initial point of escalation for the Service Desk Analysts, taking responsibility for the resolution of technical issues and liaising with relevant support teams and suppliers/ partners as necessary.
The successful candidate will have strong knowledge of Windows 10 environments and proven experience of build, deployments and complex troubleshooting for desktops, laptops and other mobile devices.
Good understanding of the principles of ITIL Service Management are essential as the chosen candidate will be expected to manage Incidents, Changes and Problems following the ITIL methodology. There is a strong emphasis on customer support and good customer service skills are central to succeeding in this role.

How to Apply
Please apply by clicking 'Apply Online'

Please note that the role can be based either in London or Manchester.

Closing date for this role is Sunday 29th September 2019

Job title: HR Administrator

Region: Midlands, Birmingham

Directorate: HR and L&OD

Contract: Permanent, Full Time 35 hours per week

Salary: £20,163 per annum

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

We are recruiting for an exceptional HR Administrator to join our existing team in Birmingham; In this interesting and varied role, you will be responsible for providing a broad range of generalist HR support and administration to our Regional Operations Directorate which includes Care Homes and Break Centres.

You will need to have a good standard of education, GCSE or equivalent; and willingness to complete CIPD qualification.

So, if you have Proven experience in a HR administrative role and are interested in joining our organisation then this role may be for you. Your career will flourish, and your development will be fully supported.

How to Apply

Please clicking ‘Apply Online’

Closing date for this role is: 25th September 2019

Interviews will be held in Birmingham on Tuesday 1st October 2019

Job title: Advice and Information Team Leader (South Region)

Region: London HQ

Directorate: Operations

Contract: Fixed Term Contract, Maternity Cover until 13 March 2020

Salary: FTE £29,268 per annum (£24,816 plus London Weighting £4452) pro rata

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

Now it’s your chance to play a leading role in making a difference to the lives of those who served their country and their families.  Working with our members, volunteers, statutory authorities and other Armed Forces charities, you will be tasked with understanding of the needs of the Armed Forces community and work of The Legion, raising public awareness and reaching more beneficiaries.

Working with the London Area Manager, you will lead a team of Case Officers, an Advice & Information Officer and volunteers, ensuring our beneficiaries receive the information, signposting and support they need; whether that is face-to-face or via our Contact Centre and online information portal. You’ll co-ordinate this support, planning and arranging out-reach into all parts of the community.

For this exciting role, you will need to have management experience in a customer focused environment and will have experience of running a busy case-work service. You will also have a good understanding of the scope and provision of statutory welfare support services and Armed Forces service entitlements.  A strong team player and communicator, you will have an empathy with the Armed Forces community and be confident in both leading staff and volunteers as well as working with web-based systems.

The role is based in London with frequent travel around the city with some national travel.

The post of Advice and Information Team Leader is subject to an enhanced DBS check.

How to Apply

Please apply clicking ‘Apply Online’

Closing date for this role is: Wednesday 25th September 2019 with interviews on Tuesday 1st October 2019

Job title: Analyst Developer
Region: Manchester
Directorate: Information Management & Technology (IM&T)
Contract: Permanent Full-Time – 35 hours per week
Salary: £40,000 per annum (£31,246 per annum plus £8,754 market supplement)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like you hear from you….

The Role

The IM&T Directorate is going through an exciting period of change in our role as a critical enabling support service to deliver the Legion’s vision for 2021.

We are seeking a talented Analyst Developer to join our Solutions Delivery Team to provide applications development, requirements analysis for a variety of projects across the Legion. You will require good experience of .NET, Entity Framework, MVC, VB/C#, TSQL as well as SharePoint.
The successful candidate will have a strong knowledge of the Microsoft environment and proven experience of work in an IT applications development role with a strong emphasis on developing leading edge tactical business applications. You will need to be proactive and identify business technology.

How to Apply
Please apply by clicking 'Apply Online'

Closing date for this role is Monday 23rd September 2019

Job title: Retail eCommerce Executive
Region: London
Directorate: Fundraising
Contract: Permanent, Full Time – 35 hours per week
Salary: £31,210 per annum (£26,758 per annum plus £4,452 London Weighting)

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours
Does the following describe you?

- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

We have an exciting role of Retail eCommerce Executive at The Royal British Legion. The post holder will be responsible for supporting and coordinating the implementation of the ecommerce strategy, aimed at maximising sales on all ecommerce channels, including 3rd party platforms (Amazon, eBay). This includes ownership of website testing, uploading and maintaining website content, troubleshooting website issues, reporting website sales and behavioural statistics, and working closely with the E-Commerce Manager to improve the ecommerce strategy.

The role includes working closely with Digital and Retail stakeholders internally, supporting e-Com projects, troubleshooting issues on site and liaising with key third parties.

It would be preferable to have had experience in a Retail eCommerce role within a multi-channel sales environment.

How to Apply
Please apply by clicking 'Apply Online'

Closing date for this role is Sunday 22nd September 2019

Job title: Employee Relations Advisor

Region: South East and South Coast (prefer London based)

Directorate: HR & LOD  

Contract: Permanent Full Time - 35 hours per week

Salary: £32,950 per annum plus, subject to location, Car Allowance (£4,743 per annum) or Company Car
(If based in London – plus London Weighting £4,452 per annum)

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

A desire to provide a great customer service and support

Enjoy and thrive in working in teams and with others

Passionate about supporting the Armed Forces community and honouring their contribution

Come to work each day to be the best you can and to learn and develop

An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

Local Responsibility - National Impact. In this interesting and varied role, you will provide support and direction on a wide range of people issues to our Regional Operations Directorate which includes Care Homes and Break Centres.

A member of CIPD, you will identify, analyse and implement solutions to sometimes complex and sensitive issues. You will support and direct the lifecycle of ER Cases and conduct partnering at all levels on correct articulation and documentation. You will evaluate and review decisions in relation to employee concerns and ensure that legal requirements are met. You will have an excellent knowledge of employment law and experience of making complex decisions.

Through co-ordination and delivery of locally relevant training, you will bring an understanding of our procedures and employee legislation. Using metrics to highlight trends and develop strategies you will meet with people managers to foster a positive approach to organisation priorities, mitigate risk and support projects as needed.

If you are experienced in balancing multiple priorities and work streams; have excellent communication skills including listening, writing and presentation; and are willing to travel with occasional overnight stays, this role may be for you. Your career will flourish, and your development will be fully supported.

You will be ideally based in our London Head Office (SE1 1AA). However, consideration will be given to one of our Area Offices: Brighton, Colchester or Southampton.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is: Sunday 22nd September 2019

Interviews will be held in London on Thursday 3rd October 2019

Job title: Retail eCommerce Manager

Region: London
Directorate: Fundraising
Contract: 1 Year Fixed Term Contract, Full Time – 35 hours per week
Salary: £41,386 per annum (£36,934 per annum plus £4,452 London Weighting)

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours
Does the following describe you?

- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

We have an exciting role of Retail eCommerce Manager at The Royal British Legion. The post holder will be responsible for managing and optimising the ecommerce channels for the Poppy Shop, Amazon & Ebay. You will maximise sales by creating and delivering an ecommerce strategy that will drive conversions and AOV through all ecommerce channels, including 3rd party platforms.

The role includes working closely with Digital and Retail stakeholders internally, managing development projects, troubleshooting issues on site, and managing relationships with key third parties.

You’ll need previous demonstrable experience in a Retail eCommerce role within a multi-channel sales environment.

How to Apply
Please apply by clicking ‘Apply Online’

Closing date for this role is Tuesday 17th September 2019

Job title: Retail Marketing Manager
Region: London, Haig House
Directorate: Fundraising
Contract: Permanent, Full Time - 35 hours per week
Salary: £40,952 per annum (£36,500 per annum plus £4,452 London Weighting)

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours
Does the following describe you?

- A desire to provide a great customer service and support
- Enjoy and thrive when working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

The purpose of this role is to deliver key marketing objectives for the Poppy Shop, the official online shop of the Royal British Legion – to drive sales, deliver growth through new customer acquisition and overall brand awareness of the Poppy Shop. Specifically, the role will be:

• Responsible for the advertising and marketing of all Poppy Shop products, ensuring marketing communications are relevant to the target audience, timely and an effective use of budget.
• Working with the buying function to create and execute a multi-channel marketing plan based on new and existing products that will drive topline revenue and interest for the Poppy Shop.
• Using product knowledge and customer insight to create campaigns that are supporter focused, engaging and drive customer action.
• Liaising with external suppliers and internal functions to ensure marketing plan is executed on time, on budget and in keeping with the main Legion brand activities.

The successful candidate will have strong demonstrable experience in marketing within a multi-channel retail environment, including full project management of integrated direct marketing, advertising and other customer communication campaigns. Ideally, the successful candidate would have experience in planning, executing and reviewing digital marketing campaigns. They will also be comfortable controlling and planning marketing spends, monitoring ROI, and be able to demonstrate success in achieving commercial targets.

The candidate will be customer focused and have strong planning, organising and communication skills.

The role is based at the Royal British Legion Head Office - Haig House in London. Willingness to work outside of normal office hours when appropriate, such as Remembrance-tide is important.

How to Apply
Please apply by clicking 'Apply Online'

Closing date for this role is: Monday 16th September 2019

Job title: Legal Counsel (x2)
Region: London HQ
Directorate: HR&OD/Legal
Contract: Full time 35 hours per week, Permanent
Salary: £44,472 to £46,522 per annum, plus £4,452 London Weighting

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours
Does the following describe you?

- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

We have a great opportunity for two Legal Counsels to join a growing team. The successful candidates will report to the Senior Legal Counsel.  This is a full-time role and is a varied commercial role that will suit a generalist lawyer and you will be responsible for a very broad range of issues.
Your primary responsibilities will be to
- Provide advice to the whole charity on issues affecting the Legion’s activities, including care homes, benefits, debt and money advice, membership, events and fundraising.
- Protection of the Legion’s brands and intellectual property and liaison with external trade mark attorneys.
- Drafting, negotiating, reviewing, updating and creating amendments to various contracts, with an emphasis on Procurement matters.
- Support the business in its compliance with Information Security legislation and Data Protection.

The successful candidate must hold a current practicing certificate or Bar Council equivalent qualification - where specific UK qualifications are required, we will take into account overseas equivalents.  You should be able to demonstrate relevant experience of working in house in a legal advisory capacity with experience of contract negotiation with third parties and experience of advising on Procurement, Intellectual Property and Data Protection matters.

The role is based from our London HQ, 199 Borough High Street, SE1 1AA.

Interviews will be held week commencing 23rd September 2019.

How to Apply
Please apply by clicking 'Apply Online'

Closing date for this role is 15th September 2019

Job title: Volunteer Support Administrator
Region: London HQ
Directorate: HR&OD
Contract: Part time 17.5 average hours per week
Fixed Term 22 Month Contract
Salary: FTE £22,252 per annum pro rata (£17,800 per annum plus £4,452 London weighting)

About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like to hear from you ….

The Role

- The Royal British Legion is looking for an experienced Volunteer Support Administrator to join our central Volunteer Support Unit. You will assist in the work of the volunteer development team to support the Legion’s work on behalf of all those serving in the British Armed Forces, veterans, and their families.
- This role is a job share role where you will coordinate with another part time Administrator, creating a full-time admin support.
- Working as part of a busy team, you should have proven experience of working with volunteers, providing a first point of contact for enquiries from staff, members, volunteers and the wider public, updating databases and IT systems, and administering a filing system. 
- With demonstrable knowledge of volunteer good practice and experience in providing advice and guidance to managers of volunteers.
- The position calls for strong influencing and communication skills as well as effectiveness in planning and organising, teamwork and relationship building. You will be able to demonstrate the ability to engage with various stakeholders and display a positive approach to problem solving.
- If this sounds like you and you would value a rewarding and high-profile career with the nation’s largest Armed Forces charity, please submit an online application via the link below.

Working Pattern (7 Hours per day):
- Week 1: 14 Hours worked on Thursday and Friday
- Week 2: 21 Hours worked on Wednesday, Thursday and Friday

How to Apply
Please apply by clicking 'Apply Online'

The closing date for applications is Sunday 15th September