Head of Compliance and Supporter Care

The Talent Set are delighted to partner with our client on a fantastic Head of Compliance and Supporter Care – Maternity Cover Contract role. This position involves leading compliance initiatives and supporter engagement, ensuring adherence to governance standards and delivering exceptional supporter care.

Key Responsibilities

• Oversee and manage compliance frameworks to ensure adherence to relevant regulatory and organisational standards.
• Develop and implement policies and procedures to support operational excellence and risk management.
• Lead supporter care operations, focusing on engagement, communication, and relationship management.
• Monitor supporter interactions to ensure expectations are met and maintained, fostering positive relationships.
• Collaborate with internal teams to enhance supporter services and comply with fundraising regulations.
• Provide supervision and guidance to staff involved in supporter relations and compliance activities.
• Prepare reports and analysis for senior management to inform strategic decision-making.
• Stay updated with legislative changes and best practices related to compliance and supporter engagement.

Person Specification

• Proven experience in fundraising compliance management from the charity sector.
• Strong understanding of supporter care or customer service principles.
• Excellent organisational skills with attention to detail and accuracy.
• Exceptional communication skills, capable of building rapport and managing stakeholder relationships.
• Ability to interpret and apply regulations effectively.
• Demonstrated leadership and team management abilities.
• Proactive, adaptable, and capable of working independently within a fast-paced environment.
• Commitment to ethical standards and organisational values.

What’s on Offer
Salary: Circa £55,000

2 days a week in the London office

Flexible working patterns and part time working offered

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.