Supporter Experience Manager

The Talent Set are delighted to be working with a lovely Health Charity to find their new Supporter Experience Manager

The organisation offers a flexible working environment, with a primarily remote working pattern and salary between £30-35k dependant on experience. This role will require monthly travel to their Leamington Spa offices for team meetings.

This role will oversee the development of the charity’s supporter experience strategy in line with fundraising priorities and objectives, developing donor retention methods and fantastic supporter journeys to increase long term income.

Key responsibilities include:

·        Effectively lead the development of supporter journeys via multiple channels, leading on product innovations and integrated campaigns to build supporter loyalty.

·        Work effectively with fundraising & marketing colleagues to implement a multi channel supporter experience and journey strategy.

·        Act as the main point of contact for community volunteers to maintain engagement and activity to help them fulfil their roles across the country.

·        Develop supporter retention methods and techniques to increase net income.

·        Lead the Supporter Experience team, line managing two people.

Experience required:

·        Experience of developing supporter journeys in a public fundraising setting.

·        Experience of developing multi-channel fundraising & marketing campaigns

·        Experience of managing community volunteers.

·        Knowledge of supporter retention methods.

·        Experience of line management is a plus.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.