Customer Services and Central Administration Officer

Exciting Opportunity: Join Leading UK Charity as Customer Services & Administration Officer!

We are currently seeking a dedicated individual to fill the role of Customer Services and Central Administration Officer for a UK leading charity. In this position, you will play a pivotal role in enhancing engagement within a specific community and providing vital support to the charity's valued donors.

Contract Details:
* Type: Full-time (35 hours per week), permanent
* Salary: £28,423 - £29,607 per annum

Benefits:
* Flexible and Smart Working: Opportunity for remote work and flexibility in establishing a smart working schedule that aligns with both personal and organisational needs.
* Volunteering Time Off: Time off granted for volunteering activities.
* Annual Leave: Generous 38 days of annual leave, inclusive of bank holidays, with the option to buy and sell leave days.
* Discounted Season Ticket: Discounted travel pass for commuting purposes.
* Personal development plan - with a wide range of training opportunities
* Yearly Internal Apprenticeships
* Pension Scheme: Participation in the pension scheme, among some fantastic other benefits.

About the Role:
As the Customer Services and Central Administration Officer, you will play a pivotal role in delivering exceptional service to community members while ensuring that the charity's donors receive the necessary support. Collaborating within a dynamic team, your responsibilities will include providing top-notch customer service and assistance to supporters, volunteers, groups, and members.

The successful candidate will have:
* Experience of managing, maintaining, and developing customer relationships
* Experience of working within a customer service environment
* Experience of writing relationship building communications
* Experience of dealing with and responding to multi-channel communications including phone, email, face to face and social media

If this opportunity is of interest, please get in touch to discuss further. We would be happy to share a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.