Grants and Services Caseworker

Grants and Services Caseworker

Salary: £37,000 per annum, including London weighting
3 opportunities: 2 permanent and 1 12-month fixed-term contract
Hours: 35 hours per week.
Location: Hybrid, 3 days in a City of London office and 2 days from home

An established charity is looking for three Grants and Services Caseworkers to join its growing Welfare Team, supporting people and their dependants through financial, health, housing and wellbeing challenges.

The charity is in a strong financial position, growing its programmes and working towards an exciting new strategy to increase its reach and impact. With the support of its Board of Trustees, it is investing in its team to help more people and strengthen the support it provides.

There are two permanent positions and one 12-month fixed-term opportunity.

Applications are welcomed from people interested in the permanent roles, the fixed-term role, or both options.

The role

Combining strong casework skills with empathy and sound judgement, you will:

• Assess applications for financial assistance against eligibility criteria.
• Speak with applicants to understand their circumstances and support needs.
• Analyse financial information and make recommendations for grants.
• Provide guidance and signposting on benefits, housing, debt, employment and other issues.
• Review ongoing cases and coordinate support with partner organisations.
• Maintain accurate and confidential case and financial records.
• Contribute to grant programmes and improvements to processes and services.

About you

You may have a background in grant-making, welfare, benefits advice, social work, Citizens Advice, social prescribing or another frontline service. You will bring:

• Experience of welfare or hardship grant-making and/or individual casework.
• Experience supporting people with complex and diverse needs.
• Excellent communication, listening and written skills.
• Strong numeracy and the ability to analyse financial information.
• The ability to manage a varied caseload and changing priorities.
• A general awareness of benefits such as Universal Credit, Housing Benefit, PIP, and related support would be useful, but not required to apply.
• Strong digital skills, including Microsoft 365 and case management systems.
• Empathy, resilience, sound judgement and a non-judgmental approach.

Benefits

• 20% employer pension contribution based on base salary
• 27 days' annual leave pro rata, plus discretionary Christmas closure days
• Permanent health/income protection insurance
• Life assurance
• Hybrid and flexible working
• External supervision or reflective practice
• Training and professional development opportunities

Closing date: 13th Nov

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.