Entry level and Contract jobs
How's your job search on our site?
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
We work towards this by:
• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.
This means:
• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
Department background
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt.
Scope of Role
The Traineeship will last for 12 months. This role involves gaining practical experience by observing and participating in interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The role includes structured classroom-based learning, supervised practice, and mandatory secondments across partner advice agencies in London.
Key Responsibilities
1. Accurate, Effective, and Individually Tailored Advice
Work under supervision to observe and learn how to provide effective debt advice, including interviewing clients, researching options, and empowering clients to make informed decisions.
2. Detailed Case Records
Assist in maintaining detailed case records, ensuring all work meets auditing and quality standards, and meets funder requirements.
3. Training and Development
Complete a structured training programme within the six-month period, covering technical debt advice, client management, and financial regulations. During the initial training period, trainees will be expected to attend intensive classroom-based training and supervised learning activities four to five days per week. Additional training will be based on shadowing, on-site learning, tests, external training courses, etc.
4. Teamwork
Be an active member of the team, identifying opportunities for your development and contributing to collective goals.
5. Travel
Travel across London is required, including attendance at partner organisations, advice sites, and mandatory secondment placements across London boroughs.
Following the initial training period, the role will require a minimum of four days per week working from Toynbee Hall or partner office locations. One additional working day from home may be agreed where there is a suitable home-working environment and this aligns with operational requirements.
6. Other
Undertake additional tasks as delegated by Management.
Person Specification
1. Experience and Skills
- Willingness to work towards obtaining an accredited qualification in debt advice.
- Basic IT and telephone skills, and ability to use an online-based Client Management System (CMS) to deliver advice across multiple channels and maintain case records.
- Ability to give and receive feedback objectively and sensitively.
- Ability to work as part of a team and be open to receiving feedback and learning from others.
- Ability to build and maintain positive relationships with all staff members.
- Excellent written and verbal communication skills.
- Competence in handling sensitive information with discretion and maintaining confidentiality.
- Ability to handle and support vulnerable clients with empathy and sensitivity, ensuring their needs are appropriately addressed.
2. Personal Attributes
- High level of professionalism and integrity.
- Ability to work independently and proactively without supervision.
- Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
- Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
- Commitment to empowering others by sharing knowledge and enabling action.
- Strong alignment with Toynbee Hall’s mission, strategy, and values.
- Willingness to participate in training and develop further understanding in areas such as safeguarding.
- Willingness to work from our advice locations to shadow experienced advisors in both face-to-face and call centre settings.
Desirable Criteria
- Previous experience of giving advice (not necessarily debt advice).
- Ability to speak more than one language.
Our Benefits
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan to cover your healthcare needs specified in the Policy
- Perk Box
- Life Insurance
Registered Charity
51 - 100
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Spear
Spear is a national youth employment charity. The award-winning Spear Programme was launched over 20 years ago, and is now running in 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in work and life.
About the role
This is an exciting and varied, relationship-focused role within a successful corporate partnerships team. Working with the Head of Corporate and Employer Partnerships, you’ll help manage partner relationships, develop funding proposals, track income, and identify new business opportunities to support strategic growth.
You’ll also lead corporate volunteering initiatives, creating meaningful engagement opportunities with Spear trainees through workshops, mock interviews, and visits. From planning to follow-up, you’ll ensure a high-quality experience while supporting events and wider engagement. This role suits someone organised, proactive, and confident building relationships, who is motivated to make a tangible difference in a mission-driven, faith-based organisation.
Key information:
- Salary: £30,000
- Full-Time, One Year Fixed-Term Contract
- Location: London Office
- Closing date: Tuesday 2nd June (We interview on a rolling basis and will close the role early if we find the right candidate)
For more information please read through our Job Specification and Work with Us Pack.
If you require any reasonable adjustments as part of the recruitment process, please let us know.
Person Specification
- A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment.
- Strong organisational skills, with the ability to manage multiple priorities, establish effective processes and structures, and maintain a high level of attention to detail.
- Excellent communicator with strong interpersonal skills and the ability to build rapport and engage effectively with people from a wide range of backgrounds and professional levels.
- Strong and effective project coordination skills, with the ability to bring together multiple stakeholders to deliver shared outcomes.
- Self-starter with the ability to take initiative and work independently.
- Fundraising experience is desirable but not essential.
- IT literate, with a good working knowledge of MS Office (including Word, Excel, and PowerPoint).
Registered Charity
101 - 500
Spear is a dynamic, growing youth employment charity that coaches young people to overcome barriers and thrive in work and life.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
The Society of Genealogists is looking for a proactive and digitally confident Membership and Marketing Assistant to support a busy period of membership growth, campaign delivery, and new product development. The role will focus on marketing activity, including email campaigns, content coordination, campaign tracking, website updates, and promotional support, along with membership customer support and database management.
This role would suit a proactive and digitally confident person who enjoys working with online platforms, communications tools, and data. You do not need to have experience in the systems we use, but you should be comfortable learning new tools, following guidance, solving practical problems and asking well-judged questions when needed. You will need to write clear, accurate, and audience-appropriate communications; manage campaign details carefully; and help keep membership and marketing activity moving.
There will also be scope to use AI and other digital tools responsibly to support drafting, planning, troubleshooting, process documentation, and the efficient delivery of work.
What you will be doing
- Supporting routine member communications, including new member, renewal, lapsed member, and upgrade activity.
- Responding to routine membership enquiries using agreed-upon guidance and templates, escalating more complex queries as needed.
- Building, testing, and scheduling email campaigns in Mailchimp from approved copy and assets.
- Supporting delivery of membership, Learning Hub, course, publication, and product campaigns.
- Updating simple website content, campaign pages, or promotional listings where required.
- Checking campaign links, forms, buttons, landing pages, and customer journeys before launch.
- Maintaining campaign calendars, trackers, and delivery checklists.
- Preparing simple campaign and membership activity summaries.
- Helping document recurring processes so that knowledge is shared across the team.
What we are looking for
- Strong written communication skills, with the ability to write clearly and accurately.
- Confidence using digital tools and the ability to learn new systems quickly.
- A proactive approach, with good judgement about when to use initiative and when to ask for help.
- Excellent organisation and attention to detail.
- Comfortable working with online platforms, spreadsheets, databases, and email systems.
- Able to manage multiple tasks, deadlines, and small moving parts.
- Able to follow processes carefully and identify where clarification is needed.
- Experience in customer service or supporting marketing activity.
Knowledge of Mailchimp, WordPress, Elementor, CRM systems, membership databases or AI tools would be helpful, but we are most interested in someone who can learn quickly, communicate clearly, and help keep work moving.
We will be reviewing applications on a rolling basis and may close this vacancy early, so we encourage you to apply as soon as possible. The ideal start date is 1 July 2026, though we are happy to discuss flexibility for the right candidate. We are also open to candidates working remotely, flexibly, or part-time.
Salary: £25,000 - £29,000 per year, dependent upon location and experience.
Please provide your CV along with a short cover letter outlining why you are applying for this role.
The client requests no contact from agencies or media sales.