Training / Learning Jobs

Location: This is a hybrid role between in-office/ home working. There is expectation to be physically present in office 60% working week, on average.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 8am – 6pm. Postholders will be expected to actively contribute to service delivery rotas between these times.

Our Welfare Benefits team provide an excellent advice service across a number of channels and locations and under a number of different funding streams.

The Welfare Benefits Supervisor will have a detailed understanding of Welfare Benefits advice in order to provide detailed technical support to the Welfare Benefits team and other teams within CABB. There will also be some requirement to provide direct advice to clients.
The Welfare Benefits Supervisor will undertake the following responsibilities:

• Ensure high quality advice by actively listening to/ shadowing advice sessions and conducting independent file reviews,
• Develop team expertise in line with individual training plans and supervisions,
• Provide training and support to develop members of staff,
• Work towards, and maintain technical supervisor standards through a structured training plan,
• Actively contribute to the working of the Welfare Benefit team with solutions and ideas to support the running of the team,
• 8 of 14
• Work with partner organisations to promote the CABB service.

To be successful in this role you will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional manner.

You will liaise with contacts across various agencies to find resolutions for escalated issues and you will understand the importance of security and data protection to ensure all data is protected in line with GDPR legislation. You will have a good standard of numeracy and be proficient in the use of computer packages with a working knowledge of Microsoft Office. You will have an open and friendly demeanour and be able to work as part of a diverse team.

At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racially minoritised communities.

Closing date is Monday 7th October 2024, 10:00am

Interviews will be held Monday 14th October 2024

CV and Cover Letter Apply Accepted

Applications received after the closing date & time, will not be considered. 

An exciting opportunity has arisen for someone with good interpersonal skills and experience in advice and supervision, to join our service as an Advice Session Supervisor.

You will be working alongside our Service Manager Team to ensure the continued delivery of a high quality advice service to the residents of Wakefield District.

Your main function will be to ensure the smooth the day-to-day running of our general advice service.  You will be available to offer real time consultancy and support in person, online and via telephone to our general advice team who work at outreach and our volunteers and general advisers in our main central office.

You will need experience and the ability to supervise, motivate and offer support. This busy and varied role will rely on your ability to bring out the best in our team to ensure we provide the best service to our clients.

If you like working in a dynamic, supportive and friendly environment, we would like to hear from you!

Annual Leave: 28 days + all Bank Holidays

Closing Date: 5.00 pm Friday 1st November 2024

Interviews: 13th – 15th November 2024 

• This is an opportunity for you to make a real difference to the lives of Carers in Wales. You will have a supporting role in a national project between Carers Wales and Carers Trust Wales.

• You will focus on working with institutions delivering health care training and CPD for health care professionals in Wales, developing resources to promote carer awareness for health care professionals and improve unpaid carers’ experiences in health care.

• You will take a proactive approach to project support, working collaboratively with colleagues across Carers Trust to deliver against project aims, ensuring that carers and other key stakeholders are able to inform, shape and support the work of Carers Trust Wales.
  
  Interviews for this role will be rolling and we reserve the right to close the role early.

A little bit about the role 

This advert will close at 9am, 23 September 2024

Our people and culture are the critical enablers for us to achieve our mission. 

Frontline needs to sustain a brilliant and high performing workforce that is driven to be the best they can, and our Head of People leads the work and team responsible for achieving this.

As the leader of the People team, you will oversee all aspects of the employee lifecycle, including strategy, performance, recruitment, induction, learning and development, diversity and inclusion, engagement, policies and more. 

You will be an exemplary role model and leader championing high performance within a culture of freedom and responsibility.  Your ability to build and develop strong and trusting relationships will underpin your excellent domain knowledge, sound judgement, comfort with pace and focus on outcomes. 

Some key responsibilities include:

• Develop and implement our People & Culture strategy, goals and annual delivery plan 
• Oversee all internal D&I initiatives including the D&I working group, point of contact for affinity group and all D&I training
• Line manage the People Team to achieve high performance of both the team and organisation
• Play a proactive role as a member of the Leadership Group and Operations team to champion high performance and our culture – supporting colleagues wherever priorities are identified, and the need is greatest

Please note that this role is a 12-month fixed term contract to cover for maternity.

A little bit about you 

We’d like to see applicants who have experience leading and managing a HR team, who are able to empower, motivate and set strategic direction towards organisational goals. You will have strong knowledge and understanding of all areas of HR, able to build strong relationships and an ability to apply employment law in a pragmatic way to deliver principled solutions.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. 

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

You will need to have current right-to-work in the UK prior to application and for at least the first six months (for permanent positions) or for the full duration of the contract (for fixed-term positions). Visa sponsorship is not guaranteed.

Ref: CVM-241

Are you a compassionate, highly organised and collaborative individual with a proven track record of engaging positively with young people, vulnerable groups and families? Do you have sound experience of providing support, advice and advocacy and the ability to assess clients’ needs?

If so, St Giles is looking for a Community Violence Mentor to work on our CIRV programme, where you will provide intensive and holistic wraparound mentoring to help prevent and divert clients engaged in or thought to be at risk of involvement in gang and youth violence.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will engage and support young people, adults and families once they have been identified as being involved in a violence-related incident, being at risk of exploitation or gang affiliated, plus build positive relationships with the clients and their families.  You will produce risk management plans based on assessments, promoting inter-agency collaboration in the assessment and planning process, and deliver a holistic service to each client, providing practical help that will include social and housing support, engagement with education, training and employment options.

You will also be expected to work in collaboration with the wider CIRV team to access support and bring about change in the client group, and to work closely with the Evaluation team, while also providing practical advice to professionals who come into contact with your clients who are involved, suspected or at risk of being exploited through gangs.

What we are looking for

• Relevant direct or indirect experience of the criminal justice system
• Experience of engaging successfully with challenging people
• Proven track record of negotiating with partner agencies to establish links to further the aims of a project
• Experience of working to targets and recording information and statistics to enable effective monitoring of performance against targets
• Knowledge of the particular drivers and risks associated with gang involvement and youth violence across Coventry or Wolverhampton
• Excellent interpersonal, relationship-building and communication skills, verbal and written.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply click the apply button.

Closing date: 29th September at 11pm. 

Interviews will be conducted on a rolling basis, so early application is encouraged as the position may be filled before the closing date.

Unlocked Graduates exists to break cycles of reoffending, with a particular focus on breaking the link between disadvantage and reoffending. Currently prison is not a place which successfully does this: the average prisoner has 16 previous convictions and 48 percent of prisoners reoffend within a year of release. This is the problem which Unlocked Graduates exists to fix.

Prison officers are the agent of change for many prisoners. Of all the staff in prisons, they spend the most time with prisoners, they set the prevailing culture in prison, and we know that the most effective prison officers have a hugely positive impact on prisoners. Unlocked Graduates develops outstanding individuals to lead rehabilitation, and in doing so raises the status of the prison officer and makes the frontline of prisons a place where cycles of reoffending can be broken.

We have successfully recruited, trained and placed six cohorts of over 750 high potential graduates into prisons across England and Wales. We are in the Times Top 100 Graduate programmes and feedback on our participants has been extremely positive: they are doing a great job. Over the next few years, we are planning further expansion. We want to do more work in the prisons we are in, and work with more prisoners in more prisons.

The Role

This role sits within the Unlocked Programme Team, which holds responsibility for designing and running training for our new cohorts as well as supporting them across their two years, to enable them to have the most impact possible.

We are looking for an outstanding candidate to support our Programme Team with a wide variety of tasks. The successful candidate will gain an insight into: delivery, curriculum, our work with our Ambassador community as well as the specific training required to become a prison officer.

Our main office is based in London (remote working may be able to be accommodated but this will be discussed with candidates on an individual basis). The programme is national and so some travel is required to Birmingham and Manchester.

Why work for Unlocked? 

Unlocked offers the satisfaction of working for a high performing and exciting organisation which is actively making an impact on one of the most challenging social justice issues which exists in our society today. 

In addition, all employees at Unlocked are offered the following core package of benefits. 

• 27 days’ annual leave 

• 10% employer pension contribution 

• Employee Assistance Programme 

• Discounted gym and fitness membership 

• Development opportunities 

For further details and to apply, please click the apply button to be re-directed to our jobs portal.  

Closing date: 2 October 2024

Are you a finance professional looking for a new challenge?  Are you passionate about helping people? Do you want to give back to your community?

Cornwall Community Accountancy Service are looking for a Chief Executive Officer / Principal Accountant to take over from the founding CEO who is stepping back from the role.Reporting to the trustees this role takes primary responsibility for the day to day management and further development of the Community Accountancy Service to community organisations within Cornwall.The post holder will be a professionally qualified accountant holding a practising certificate, thereby responsible for quality control of all accountancy work performed.

This role would be ideal to work alongside an existing practice or someone who already has their own clients. This is a part time role (15-20 hours per week) with a salary of £63,700 FTE.The role would be with an immediate start with handover from the current CEO up until April 2025.The CEO is happy to remain on hand for support for the foreseeable future.

Based in Redruth with home working an essential part of the role.

• Hours: 30 - 37.5 hours per week
• Location: Rennie House, Tring (working across all our locations is required for this role)
• Salary: £51,971 per annum (pro rata)
• Closing date: 8 October 2024
• Interview date: 15 & 16 October 2024

As a member of the Charity's Leadership Team, you will be responsible for contributing to the ongoing development of our culture by embracing our vision, role modelling our values and driving positive colleague engagement.

As a member of the People Directorate Leadership Team, you will be responsible for developing and delivering Learning and Colleague Engagement strategies, frameworks and plans that drive a positive employee and volunteer experience, resulting in a job ready and engaged workforce.

You will therefore need to demonstrate your abilities in the following areas:

• Developing the Learning strategy across the organisation.
• Identifying and putting plans in place to address the learning and development needs of all clinical and non-clinical employees and volunteers at all levels (including induction, management and leadership development).
• Setting the frameworks for monitoring and recording all learning activity, ensuring reports are provided to Committees as required.
• Developing the Colleague Engagement strategy across the organisation.
• Identifying and putting plans in place to address the communication needs of employees and volunteers at all levels (including organisational, culture and leadership comms not local and tactical comms).
• Deploying Rennie Grove Peace's chosen Listening Tool then understanding the results and collaborating with colleagues to drive workplace improvement.
• Recruiting, selecting and retaining staff and volunteers with the right skills to deliver organisational strategy in line with our values.
• Performing all people management responsibilities on time, supported by Rennie Grove Peace policies and procedures, including absence management, performance management, disciplinary and grievances.
• Supporting personal development through coaching / support and training.

Are you ready to make a difference? Click 'Apply Now'...

If successful, you'll join on the first working Monday of the month so we can best support you with our structured induction programme.

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.

Our commitment to equality and diversity

At Rennie Grove Peace Hospice Care we strive to continuously demonstrate our values. These values are embedded in our recruitment and selection process and we are fully committed to equality, diversity and inclusion in both our workforce and within our culture.

The Learning and Development Coordinator will be the organisation’s lead on learning and development, keeping up to date with developments in Citizens Advice and the wider advice sector, ensuring that programmes of learning and development are in place across the organisation and that there is consistency in the delivery of training across the various teams.

A fantastic opportunity to shape and deliver the organisation’s learning offering for all staff members.

A busy and dynamic role which includes interaction with internal managers, staff members and external collaborators

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

You will have:

• CIPD qualification or working towards
• PTLLS accredited qualification
• Experience of working within a Learning and Development team both coordinating and delivering training
• Proficient in the use of MS Office applications with the ability to undertake administrative tasks and create resources electronically

Benefits:

• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Health & wellbeing programme

CV Apply Accepted

We reserve the right to close the applications earlier if suitable candidates are found, so encourage early applications.

Are you passionate about helping people to turn their lives around? If so, come and join our small, friendly team at Working Chance.

We are an award-winning national charity, the UK's only employment charity solely for women with convictions.     

We’re led by our vision of a society where every woman with a conviction has the support and opportunities she needs to flourish. Our mission is to support these women to create independent, purposeful lives through helping them to build careers. We believe no woman should be held back by her past.

Our Employment Advisors help our clients to find work that fits their skills and aspirations and that enables them to build the life they want. You will do this either by advising clients on their own job search and applications, or by supporting them to apply for roles with particular employers we have relationships with.

The ideal candidate will be highly empathetic with fantastic people skills and able to quickly build rapport. You’ll need personal credibility and confidence to liaise with employers about vacancies they need to fill. Excellent literacy and proofreading skills are essential so that you can help clients to produce high quality CVs and supporting statements.

Previous experience of supporting people into employment is a must.  Experience of working with people who have faced adversity and complex challenges would be an asset.

You will join a friendly and supportive team who are passionate about what we do. In addition to a competitive salary, we offer benefits including flexibility, generous holiday allowance, time off for your birthday and wellbeing days.  

Closing date:  5pm 27th September 2024

Interview date:  w/c 7th October 2024

As an organisation passionate about supporting women with criminal convictions into employment, we welcome applicants with lived experience of the criminal justice system. We welcome a broad range of candidates, particularly those who identify as Black, people of colour, and a range of ages as they are underrepresented in the organisation and the sector.   

If you believe you would add value to the organisation within this role but don’t meet all the criteria we have laid out in the advert and job description, we would still love to hear from you.  

We want you to have every opportunity to demonstrate your skills, ability and potential; let us know if you require any assistance or adjustment so that we can help with making the application process work for you. 

Proud to be Organisation of the Year in the Howard League Community Awards 2022, a finalist in the Centre for Social Justice Awards 2022, and shortlisted for Charity of the Year 2019 and 2021 at the Charity Times Awards.  

Hours: Full- and part-time positions

Contract: Permanent

Location: CAML charity offices and outreach venues across Merton

Salary (pro rata for part time):

From £26,500 per annum, dependent on experience, for accredited Advisers

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Sunday 22nd September 2024

Are you an experienced accredited Adviser?

Do you want to support individuals and families impacted by the cost of living crisis?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for experienced, accredited Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

Main duties and responsibilities

• Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.

• Commit to ongoing training/development as requested by the charity

• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly

• Provide a clear plan of action and follow-up on actions relating to cases as appropriate

• Identify and escalate serious problems, including safeguarding, appropriately

• Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team

• Support clients in CAML offices and outreach venues

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded

• Review your work, and monitor quality standards, as per the Citizens Advice quality framework

• Ensure data protections regulations are adhered and office procedures followed

• Work with your line manager and senior managers to develop and improve services, and your own standards.

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

• Generalist Adviser certificate (Citizens Advice or equivalent) - Essential

• Experience of using client management databases (we use Casebook) – Essential

• Fantastic communication skills - Essential

• Ability to prioritise work, meet deadlines and manage caseload – Essential

• IT competency and experience – Essential

• Ability and willingness to work as a team – Essential

• Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website in order to apply.

The deadline for applications is 6pm, Sunday 22nd September 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

Help us to create a fair and green future in which people, places and nature thrive.

Are you interested in a career in the environment and/ or charity sector?
Are you looking to gain experience and build your skills?
Join our team and make a difference!

Trainee, Groundwork UK
12 months fixed term contract
Central Birmingham (with hybrid working)
Starting salary: £23,088

Groundwork is a national charity working to address poverty and improve the environment in three connected ways:

• We help people create better places
• We help people improve their prospects
• We help people protect the planet

Groundwork UK is looking to recruit a Trainee to provide support across our teams, including fundraising, communications, project management and grant-making. In supporting us to deliver these activities, you will gain a wide range of experiences to help in your future career.

No experience is necessary to apply to this role – just an appetite to learn, a motivation to help others, and an interest in pursuing a career in this field.

We’re particularly interested in receiving applications from people who are from ethnically diverse backgrounds, are disabled, are from low-income households, or are not currently in employment.

If this opportunity excites you, please click the apply button to find out more information about this opportunity and to apply. 

Closing date: 12 noon Friday 30th September 2024
Proposed Interview dates: 14th or 15th October 2024

No agencies please. Do not send CVs.