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Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,301 p.a.
By joining us you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training
Posted today Apply Now
The Association of Commonwealth Universities (ACU), London (Hybrid)
£31,833 per annum + generous benefits
Join us as Communications Officer and use your experience of planning and creating engaging communications content across multiple channels.
Posted today
All People All Places, Multiple Locations (On-site)
£35,000 - £38,000 per year
An exciting opportunity to join an expanding small team and develop our community fundraising. This is a hands on and strategic role.
Posted today
The Gurkha Welfare Trust, Salisbury, Wiltshire (Hybrid)
£37,000 - £40,000 per year
We are seeking an experienced Financial Accountant to join our small bur busy Finance team at The Gurkha Welfare Trust.
Posted today Apply Now
Victim Support, Southampton (On-site)
£9828.00 - £24570.00 per annum
Posted today
Alcohol Change UK, London (Hybrid)
£32,254 - £35,560 per year
We are seeking a Graphic Designer, who will play a key role in shaping and maintaining Alcohol Change UK’s visual identity.
Posted today
Blesma, Remote
£27,824.98 pro-rata
Join Our Mission: Make a Difference as a Part Time Trusts Fundraising Officer at Blesma!
Posted today Apply Now
Age UK Camden, Camden Town (On-site)
£35,377 - £36,662 per year
Care Navigator-Fixed Term contract to 31st March 2026
Posted today
Living Paintings, Hampshire (Hybrid)
£45,000 - £48,500 per year
seeking strategic, organised and creative Communications and Marketing Lead to join us at an exciting time for the charity.
Posted today Apply Now
Action Against Medical Accidents, Remote
£41,071 FTE per annum (pro rata: £23,000 for 21 hours per week)
An exciting and new opportunity to join our growing fundraising team and work towards patient safety and justice.
Posted today
Age UK Lambeth, London (Hybrid)
£30,437 pa
Coordinate an exciting new project, supporting patients navigate their hospital discharge through the use of volunteers!
Posted today Apply Now
Family Action, Hoxton (Hybrid)
£42,140 - £46,240 per year
This is an exciting time for an experienced senior corporate fundraiser to join our high performing corporate partnerships team.
Posted today
Page 7 of 126
Stoke-on-Trent (On-site)
£25,301 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Citizen’s Advice is a leading advocate for change, offering free, confidential and impartial advice to people across England and Wales. For 85 years,  Citizens Advice has been helping to shape a society that’s fairer for everyone by working on issues that affect the whole of society. Nationally, the Citizens Advice helped 2.66 million people during 2022-2023.

Here at Staffordshire North, we offer various services providing advice on debt, immigration, benefits, consumer and energy. Our Consumer Service alone helps on average 120,000 consumers each year across the country to tackle the problems they face, for example  energy supply, holidays and transport, buying or repairing a car, scams, problems with purchases for goods or services, post, insurance and many more.

As a Consumer Service advisor, you will be responsible for handling calls, webchat and webforms received through our national help desk. You will assist consumers by providing free advice and information on contracts for goods and services before, during, or after purchase, including legislation or industry regulations and practical guidance.

Purpose of the job:

Through your excellent communication skills and attention to detail, you will be able to provide accurate and detailed information to consumers and businesses across the country, whilst achieving your individual KPI’s and targets.

By joining us as a consumer service advisor you’ll launch your career into the 3rd sector, and we’ll provide you with in-depth induction training where you’ll quickly become an expert in providing advice to help consumers with the problems they face. Upon completion of probation, you will be able to develop your skills opening up opportunities for progression within the team when available.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Refreshed on: Friday, 23 May 2025
Closing date: 07 June 2025 at 00:00
Tags: Advice / Information, Social Care / Development, Delivery, Engagement / Outreach