Head of Retail

Location: Head Office - Sully, Home Based

Salary: Up to £45,886 per annum (depending on experience)

Weekly hours: 37.5 hours per week

Closing Date: 09/06/2024

We have a great opportunity for a Head of Retail to join Tŷ Hafan.

About Tŷ Hafan 

Tŷ Hafan is one of the UK’s leading paediatric palliative care charities and offers care, respite and dedicated support to children and young people with life-shortening conditions across Wales. Support is provided to children and their families at our hospice in Sully, in community settings, and in the family home. As a charity we greatly value the input, contribution and commitment of our many volunteers and supporters, without whose support we would not be able to provide the services that we do. Our families describe us as ‘a lifeline’ as we enable them to create precious memories with their children during their short lives, as well as end of life and beyond. 

At Tŷ Hafan our care team is dedicated to upholding our vision, purpose, and values, all of which are at the core of all that we do.

Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.​

Our Values: At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership. 

About the role

We are seeking an experienced and talented Head of Retail to lead the development and implementation of our new retail strategy and to lead and inspire the retail team. Our retail operation is a crucial part of our income generation strategy, contributing directly to the funding of our crucial services, but also supporting the delivery of the organisation’s strategy.

This is a very exciting time to join the team at Tŷ Hafan, as we have just launched our Big Ambition to support every family whose child’s life will be short.

In order to deliver our Vision of a Wales where no family faces the unimaginable loss of their child alone, we need to raise significantly more money. This role is crucial in helping us to do just that.

You will have the opportunity to lead the retail team to ensure our existing portfolio of 17 shops contributes effectively to the organisation’s strategy and will also take the lead on identifying and implementing opportunities to grow the contribution made by retail. This will include opening new shops and testing and evaluating new income growth opportunities. You’ll also have the opportunity to ensure that our shops play an effective role in inspiring people in Wales to support Tŷ Hafan in a variety of ways, and in ensuring that families are able to access our support when they need it.

The role has two work bases - one from head office in Sully, and the other is Home-Based. There is a a minimum requirement to attend our Head Office once a week, and the post holder will also be required to attend shops when required (being flexible to meet the needs of the Charity). The post-holder will also be required to work flexibly (including Saturdays as and when required), and undertake 1 in 3 weekends on-call cover.

If you have significant experience of working in a retail role, preferably with some experience of charity retail, and would be excited to lead a team to deliver ambitious growth to ensure no family faces their child’s short life alone, we would love to hear from you.

The benefits of working for Tŷ Hafan include: 

• Holiday entitlement of 30 days (rising to 32 days with service) plus Bank Holidays (pro-rata to part-time hours)
• A Group Personal Pension Scheme with an employer contribution of 5%
• Life assurance (death in service benefit)
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work, technology, mobile phone and will writing schemes
• Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop)
• When onsite at Head Office there is free, secured parking.