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Head of Higher Education Partnerships

Hoxton, Greater London (Hybrid)
£57,000 - £59,000 per year
Full-time
Permanent
Job description

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. 

 

HE Partnerships at Unifrog

After successfully launching the HE Partnerships arm of Unifrog in 2020, we now support 175+ universities globally with raising brand awareness, inspiring the next generation, and developing a talented and diverse pipeline of prospective applicants. We also connect universities with teachers, advisors, and international school counselors through the Unifrog online community and in-person events.

Our focus remains on continuing to grow our global university partner numbers and building ever stronger relationships with our current partners. We are constantly exploring how we can develop our UK and international partnership offerings to make sure they are best-supporting universities in their marketing and recruitment aims, while at the same time making sure our student and teacher users have access to the best resources and opportunities possible.

There are three main areas of work:

  1. Insights - We provide university partners with aggregated user data from the Unifrog platform to uncover trends at subject and regional levels, with the aim of informing universities’ marketing, recruitment, and portfolio planning.

  2. Conferences, webinars, fairs, and other events - These in-person and online events enable universities to interact directly with our huge community of students and teachers. We’re focused on making them both useful and fun.

  3. Content collaboration - We co-create written and video content for students and teachers to do with progression, learning, wellbeing, and careers, which all end up on the Unifrog platform. The content could be anything from interviews with an admissions tutor about how their institution is unique, to a guide on what career pathways are available after studying a particular subject, or a Course on how to approach medieval literature.

The foundational principle of our HE Partnerships work is that everything we do has to be useful to students and teachers.

 

The role and your key responsibilities

You’ll be responsible for the success of the HE Partnerships team. You’ll set the team’s overall approach, line manage the team, and be responsible for meeting our HE growth and partner retention targets. You’ll need to foster the positive and innovative team environment that we expect at Unifrog.

Here are some of the main responsibilities within this role:

  • Work with other people at Unifrog to continually refine how we make sales and better support our partners through our partnership offering. For example, you’ll work with our Data analysis, Marketing, and Events teams to:

    • realise requests from partners for new data insights and reports 

    • identify insights and develop narratives for conference presentations

    • improve the events we run with universities

  • Work with the New Business Lead (HE & Employers) to design and oversee the execution of different prospecting campaigns, always considering the audience (university’s location, job role of recipient, university’s priorities) and tailoring each campaign accordingly. 

    • You’ll need to assess which conferences, sponsorship, and other marketing opportunities we should take advantage of.

  • Determine the timing and key messaging for communication with our HE partners, and work with our Marketing team to deliver this communication.

  • Manage our relationships with HE network organisations (e.g. HELOA). Seek out further opportunities that help position us as thought leaders in the undergraduate recruitment and admissions spaces. 

  • Line-manage the HE Partnerships team, for example:

    • Shadow HE Partnerships Managers on demos and review calls, supporting them to keep improving in their role.

    • Oversee successful partner engagement, auditing, and Matching campaign strategies led by our HE Partnerships Coordinator

    • Conduct Performance and Development Reviews with the HE Partnerships team. Support them with their personal development goals. 

  • Be the point person for escalating issues related to partners at risk of not resubscribing.

  • To help you stay close to the realities in the marketplace, you’ll manage a small number of university accounts, and be directly responsible for their growth and retention. 

 

Working together

You’ll line manage our four HE Partnership Managers (who are responsible for bringing new university partners on board and building upon the relationships we have with our current partners), our HE Partnerships Coordinator (who is responsible for tracking partner engagement, flagging universities of concern, and supporting better usage of partnership activities such as Matching campaigns), and work closely with other team members in our marketing, data analysis, content and school-facing teams. 

You’ll be line-managed by Unifrog’s Partnerships Director for International Schools and Higher Education.

 

What we’re looking for

  • Resilient, and motivated to exceed targets

    • Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.

  • Strong communication skills

    • You’ll be in frequent communication with many different people, both within Unifrog and externally – this will be in person, written, over the phone, and via video call. You’ll need to be an outstanding communicator.

  • Personable, with a track record of excellent relationship management

    • At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner universities and make sure your team are doing the same.

  • Previous experience as a line manager

    • Supportive, motivational line management is a central element of this role. You’ll be helping your team both to meet their targets and to develop professionally.

  • Sector insight 

    • We work with universities around the world that are often very different from each other; you need to be quick to understand how we can be useful to them, and how they can be useful to our students and teachers.

  • Attention to detail

    • Whether it’s marketing collateral or a new Insights Report, it’s important you have the skills and discipline to carefully check our HE-focused content.

  • Proactive attitude and willingness to get stuck in

    • You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.

 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

  • Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. 

  • Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

  • Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

  • Influence the company’s direction: we love to promote great ideas, wherever they come from.

     

Key details

  • £57,000 to £59,000 (Grade D) plus commission and a share in a company-wide performance bonus.

  • Full-time. 

  • 28 days paid holiday per year (plus bank holidays).

  • Working hours are 9:00 am to 5:00 pm, Monday to Thursday, and 9:00 am to 4:30 pm on Friday.

  • Work remotely or in our London office. (If remote, then some travel to London will be expected).

  • Start date: as soon as possible, though we will be flexible for the right candidate. 

  • We can only consider candidates who have the right to work in the UK.

 

Application process

  • Deadline: 10:00AM (BST) on Tuesday 7th May 2024.

  • Stage 1: Application form (~1 hour) ✍️

  • Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

  • i. Why do you want to work at Unifrog? (250 words)

  • ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)

  • iii. Tell us about a time you have had to meet or exceed targets. What was your approach? (250 words)

  • Stage 2: The next stage of the application process will be two short tasks. We will schedule these tasks throughout the application window so we encourage you to apply early.

  • Stage 3: Video call interview (1 hour) ��

  • A short demonstration of a Unifrog tool (resources will be provided) (20 mins)

  • Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).

  •  Video call interviews will be held w/c 20th May 2024.

  • Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.

  • Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

 

Inclusion and diversity at Unifrog
 

  • Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

  • As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

  • To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

  • To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.

Posted by
Unifrog Education Ltd View profile Company size Size: 1 - 5
Posted on: 26 April 2024
Closed date: 07 May 2024 at 10:00
Tags: Business Development

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