Specialist Caseworker (Harassment and Sexual Misconduct)

About us

We're UCL, one of the world's leading universities and a member of the prestigious Russell Group. We have an enviable record for high quality teaching and research, a culture of promoting diversity and sustainability, and 30 Nobel laureates among our alumni and current and former staff. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men.

Today UCL has over 60,000 students and 12,500 staff and is one of the world's top 10 universities. Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL's students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.

UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events.

About the role

The Specialist Caseworker is a key member of the wider Student Support and Wellbeing Services Team. The postholder has a pivotal role in working with key stakeholders across UCL. They will be the institutional contact for students affected by sexual violence and harassment, providing consistent and effective advice and guidance. The role will coordinate student cases across SSWS, Student Funding, UCL Accommodation and the Students' Union.

We are hiring two specialist case-workers on a fixed-term contract for 12 months with a high possiblity of extension dependent on the budget.

Interviews are taking place on Tuesday 21 January 2025, so please ensure you have availability on the day.

Your application must include a CV and supporting statement and it will be assessed on how well you evidence the essential and desirable criteria in the job description.

About you

We are seeking an individual who is passionate about providing exceptional customer care. We require a candidate with experience supporting complex cases with a focus on delivering quality services and a customer focused outcome. You will have excellent communication skills, both verbal and written, together with excellent interpersonal skills, with the ability to liaise with a diverse range of people. You must be effective in prioritising tasks whist managing a demanding workload and be able to remain calm under pressure, for example when dealing with challenging and stressful situations.