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Closing in 4 days
Manchester, Greater Manchester (Hybrid)
£30,450 - £33,600 per year
Job description

Content Warning: We want to ensure that all candidates for this role are aware of potential triggers associated with the responsibilities of this position before they apply. Working in the Advice Service, you may encounter situations or discussions that could evoke strong emotional responses or discomfort for certain individuals.

As a Service, we often work with students facing complex and challenging circumstances and who may be in crisis. Students contact the Advice Service for support with a range of personal difficulties such as mental ill health, sexual violence, domestic abuse and financial hardship.

The job description below and the attached PDF will detail some of the topics that you may encounter. If you have any concerns or questions regarding the nature of this role and its potential triggers, please don't hesitate to reach out for clarification. The hiring manager and people team contacts are at the bottom of this page. There is support is available during the role for when difficult or sensitive topics may impact you.


Who are we?

We are Manchester Students’ Union, the biggest SU in the country, supporting over 40,000 students throughout their time at university. We help to make student life the best it can be by supporting students to campaign for change, creating opportunities to meet new people, providing employment opportunities, providing advice and support and being a safe place on campus.

We are a values-centred organisation that employs around 90 permanent, full-time members of staff. We recruit a wide range of roles throughout the year within all our departments from our Commercial team operating Manchester Academy Venues, 13 Media, Bar 532 & Kitchen and Corridor Coffee to our Student Activities, Student Engagement, Marketing and Communications, Finance, HR and Facilities teams. Our team of around 400 part-time, studying staff are instrumental in providing to support to all departments as well as leading major projects like Student Angels. When you join UMSU, you’ll be immersed in an environment that empowers staff to make great things happen and we're always on the lookout for innovative, passionate, and proactive people to join us.

Our staff team is led by our senior leadership team who are instrumental in driving our strategy at UMSU. It’s made up of our CEO, COO, 3 Directors and 2 Associate Directors. We are governed by our trustees and Exec Officers, you can find out more about that here. All our permanent, full-time roles are graded (Grade A-E) which means that there is a clear path to your development and progression whilst at UMSU.

Our values are really important to us and shape the work that we do every day. As part of our recruitment process, we want you to demonstrate how your experiences, behaviours and skills align with our values. Our values are

  • We put students at the heart of what we do 
  • We provide a ‘great experience’ service
  • We believe in improvement and progression
  • We are a community
  • We are open and transparent
  • We are inclusive

You can find more detailed explanations of our values on our website.

About the role

Do you work in an information, advice, guidance, or a support setting? Are you passionate about welfare rights and supporting students? Do you love developing and coaching people. We’re looking for an Advice Service Manager to lead on the day to day management of our Advice Service and grow and develop our Advisors.

The Students’ Union Advice Service supports a student population of 50000 with case numbers averaging over 3000 per year. We’re here to empower students to exercise their rights and options if they encounter problems during their time at university. We offer one-to-one advice on academic issues, housing, money and student finance issues and student life.

We’re currently going through a service transformation, and we want to lay the foundations for a thriving and sustainable Advice Service, able to meet growing demand and complexity of cases. We’re embedding a new staffing structure, and we’re looking for an Advice Service Manager who can support our staff to transition into the more senior roles available. You’ll lead on staff training and development so that we achieve our transformation plan.

As well as management, you’ll be taking on your own cases. You’ll enjoy this role if you’re interested in the law and getting to grips with regulations and policies and you’re passionate about helping people to understand their rights and challenge poor practice. As Advice Service Manager, you’ll also be using your expertise in this field to coach your team on managing their own caseload and delivering high quality advice. You’ll contribute to building strong relationships with our stakeholders. This role will really suit you enjoy speaking to people and networking. We want someone who can build positive working relationships for access to collaborative working and new opportunities for the Service.

You’ll be joining a supportive team and have access to regular one to ones as well as external restorative supervision. We are looking for someone who has experience of advice giving but you aren’t expected to come with knowledge of all our areas. Training will be given. We’ll want to hear about the knowledge and skills you have from previous roles and how you can bring the skills you’ve developed and apply them to this opportunity.

If you like a challenge, enjoy problem solving, working independently and thrive in a setting where no two days are the same, then this is the role for you, and we’d love to hear from you.

Salary: £30,450 - £33,600 (a cost of living award will be added from August)

Contract: Permanent

Hours: Full-Time (35 hours per week)

Location: This is a hybrid role with some opportunity for home working dependent on Service need. There is normally a requirement for office-based working at least 3 days per week to ensure Service needs are met. This can increase during busy periods, to cover short staffing and is subject to change dependent on business need.

Please read the full job description and person specification before applying, as well as our guide to recruitment. These are attached on our role on our website.

Our Staff Benefits

You'll get access to our great staff benefits;

  • 30 days of annual leave + bank holidays + Christmas close
  • Training and development opportunities, including access to our eLearning platform
  • Flexible working and hybrid working opportunities
  • Free NUS 1-year student card
  • Free Manchester Academy gig tickets
  • Contribution to eyecare such as glasses and contact lenses (for roles where you are using a computer screen)
  • Access to our employee assistance programme, including 6 free counselling sessions
  • 25% discount in our onsite bar and café - 532 Bar & Kitchen and Corridor Coffee
  • Access to our cosy staff Community Space which has free breakfast and lunch for you whilst you are in the office
  • Cheap on-site parking

Recruitment Guide

We have a guide that explains our full recruitment process. We recommend reading through this before beginning an application.

If you are invited to interview with us, we will share our interview questions in advance so you can prepare your responses. We’re more interested in hearing about your experiences and ideas than in testing your memory, and so we want you to feel as prepared as possible.

Inclusivity and Accessibility

We are committed to equality of opportunity, and we work hard to ensure we appoint based on merit.

We particularly encourage applications from Disabled or Black, Black British, Black Welsh, Caribbean or African candidates as these groups are currently underrepresented in our staff team.

If you have any accessibility requirements or require adjustments to support you to apply to work with us, please get in touch. We can offer reasonable adjustments at all stages of our recruitment process.

Recruitment Timeline

Applications opened: 24th May 2024

Applications close: 17th June 2024

Interviews: 10th July 2024

Role Commencing: August 2024

Posted by
University of Manchester Students' Union View profile Company size Size: 0
Refreshed on: 23 May 2024
Closing date: 17 June 2024 at 23:00
Tags: Admin, Advice, Information, Policy/Research, Senior Management, Management, Support Worker, Housing Management

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