User experience ui ux jobs

Director of Technology

RNID

Remote

£78,000 - £82,000 pa plus excellent benefits

Full-time

Permanent

Save Saved

Job description

Director of Technology
£78,000 - £82,000 pa plus excellent benefits
Remote working
Permanent, 35 hours per week

Our newly created role of Director of Technology will join our Senior Leadership Team, and will be responsible for our technology strategy. This includes leading the Full Stack and IT teams to develop the technology infrastructure that supports RNID’s work, and to develop tools that directly support our communities. It’s an exciting time to be joining, as you will lead our AI programme, ensuring the charity takes full advantage of emerging opportunities to increase our efficiency and effectiveness.

You will:

1. Lead and develop a high performing team of technology experts, developers and IT specialists.

2. Lead the technical delivery of our digital product roadmaps (like our online hearing check).

3. Ensure our technology infrastructure is resilient, secure, and meets our needs.

4. Ensure that RNID understands the opportunities and threats posed by AI, leading our AI programme

5. Be an active member of our Senior Leadership Team supporting the overall delivery of our strategic plans and driving performance.

We are looking for someone who:

1. Has presence and credibility as a senior leader, able to inspire confidence with deep technology expertise.

2. Builds relationships internally, ensuring a comprehensive understanding of business objectives and requirements.

3. Has proven experience leading full stack development and overseeing business critical technologies, as well as experience of leveraging AI to meet business objectives.

4. Is passionate about RNID, what we do and the role of technology in creating impact for our communities.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.

Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better.

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 5 January 2026
Interviews: 12 January 2026 (first round), 19 January 2026 (second round)

Posted by

RNID View profile

Registered Charity

501 - 1000

Supporting people who are deaf, have hearing loss or tinnitus

View profile

Posted on: 01 December 2025

Closing date: 05 January 2026 at 09:33

Tags: IT, Policy, Operations, Digital, Business Intelligence, Compliance / Quality, CRM, Data Science, Database Management, Delivery, Information Management, Product management, Programme Management, SEO, Social Media, Strategy, User Experience / UI / UX, Web, Governance / Management

Save Saved

Does something look incorrect in this job listing?

Digital CRO Manager

British Heart Foundation

London, Greater London (Hybrid)

£50,000 - £54,000 per year

Full-time

Permanent

Save Saved

Job description

Ready to lead a high-performing CRO team and transform digital experiences for millions of customers and supporters?

We’re looking for a Digital CRO Manager to lead the development and delivery of our experimentation programme, driving measurable impact and embedding data-driven decision-making at every level.

About the Role

As our Digital CRO Manager, you’ll lead a high-impact experimentation programme, guiding your team to design and deliver A/B and multivariate tests, driving personalisation, and shaping optimisation strategy across the organisation. Beyond running experiments, you’ll design and develop best-practice frameworks, processes, and workflows to make testing scalable and efficient.

This is a strategic leadership role where you’ll manage and develop a talented team, influence senior stakeholders, and embed a culture of data-driven decision-making. Working at the heart of BHF’s digital transformation, you’ll collaborate with the CRO & Analytics Lead, UX/UI designers, analysts, developers and content specialists to turn insight into action and deliver measurable results that improve customer & supporter experiences at scale.

What You’ll Do

Lead and mentor CRO Specialists and Developers, building a high-performing team.
Lead the development and delivery of a strategic experimentation roadmap, prioritising A/B tests and personalisation initiatives.
Ensure governance and quality control over experiments and the experimentation process, keeping errors to a minimum.
Translate CRO strategy into action, aligning with business goals and communicating priorities cross-functionally.
Working across UX/UI, analytics, product and marketing teams, lead your team to collaboratively generate ideas for impactful experiments.
Share insights to support Content and UX teams on how best to structure content and design for conversion.
Report to the wider business on experimentation performance.
Champion best practice and innovation, embedding tools like Jira and driving continuous improvement and data-led decision-making.

You’ll help shape the future of experimentation, personalisation, and customer journey optimisation making a tangible difference to our customer and supporters.

About You

Extensive experience managing CRO activity for medium to large businesses.
Extensive experience running and scaling CRO programmes that deliver revenue impact (A/B testing, experiment design, and personalisation).
Confident user of GA4, with strong analytical skills and a proven ability to use data and testing to influence product decisions.
Extensive experience using testing tools and maintaining quality control in experimentation.
Strong understanding of using custom CSS/JavaScript for tests, and familiarity with tools like Figma, ContentSquare, Mouseflow.
Proven leadership experience, including line management and coaching high-performing CRO teams.
Experience in enterprise-level digital environments, embedding scalable processes and frameworks for optimisation.

Digital team

At the British Heart Foundation (BHF), We’re transforming how we work digitally using experimentation to unlock new opportunities for growth. We’re investing in new technology, evolving our ways of working, and building a team of brilliant specialist digital minds.

Working arrangements  

We are looking for someone start in this role in Jan 2026 however this negotiable.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Posted by