User Experience / UI / UX Jobs

This exciting role involves supporting with administrative tasks so the team can recruit more volunteers in Hackney and online. You will support the work of the Volunteer Manager and Volunteer Coordinators recruitment and retention of new and existing volunteers. 

You will be joining us at an exciting time when we are focusing our energy on growing the virtual ship. We are aiming at improving the diversity and inclusivity of our volunteer opportunities and getting each Young Pirate a dedicated volunteer in session. We have big ambitions for the volunteer programme to grow from 350 to 1,000 volunteers in the enxt couple of years. 

Role responsibilities 

Administrative responsibilities: 

You will work as part of the Volunteering Team to ensure the smooth running of the day-to-day operations of our volunteer programme. You will be helping the Volunteering Team to reach ambitious recruitment and retention targets by:  

• Managing the volunteer team inbox and phone enquiries and maintaining a high standard of friendly and professional communication both in person and via phone and on email; 

• Using our database to analyse data and ensure the data is kept up to date; 

• Maintaining accurate records on our database including contact details, attendance, recognitions and rewards and tracking relationships and connections with local communities and organisations; 

• Supporting volunteers in completing their training and booking sessions, making sure they complete all the steps needed to become active volunteers, and when necessary, carrying out phone calls and engagement emails; 

•  Reading and reviewing volunteer applications, making sure they comply with our minimum requirements; 

• Welcoming volunteers into sessions and carrying out volunteer debriefs at the end of sessions, both online and in person; 

• Organising social events to engage volunteers in the Literacy Pirates’ community;

• Supporting the Volunteer team and Communications Manager in creating content for social media to promote volunteering at the Literacy Pirates; 

• Processing volunteer criminal background checks. 

General    

• As required, attendance at some out-of-hours events (such as attending volunteer outreach events), to be compensated with time off in lieu; 

• As required, other projects and activities that support the goals of the organisation;  

• Ensuring all children are safe by enforcing our Child Protection and Risk Management policies at all times. 

About You  

Our ideal candidate is: 

• A fast learner with fantastic attention to detail; 

• Passionate about the power of volunteering, with a love for connecting with people; 

• Excited about the potential of digital technologies and what they can achieve for our Young Pirates and volunteers. 

Personal Attributes    

This is an entry-level role, so we are looking for candidates who are a good fit in terms of attributes and attitude and are keen to learn and gain experience. These attributes include: 

• Comfortable and happy talking to new people through email, phone, social media, or face-to-face; 

• Willing to learn and improve; 

• Interested in data, processes, and systems; 

• Positive, proactive, and dedicated; 

• Aligned with our mission and values; 

• Great attention to details; 

• Flexible and able to handle different tasks when needed; 

• Well-organised and calm in stressful situations; 

• Focused on meeting goals and finding solutions. 

Experience   

We will consider any relevant experience you have from work, study, volunteering or personal projects and how these demonstrate that you have the right attributes and the ability to learn and perform in the role.    

If you have experience in one or more of these areas while studying, working, volunteering or in other settings, we want to hear from you: 

• You may have worked with a range of people or projects in different contexts or communities; 

• You have volunteered yourself or worked with volunteers/young people and/or their families in any setting; 

• You may have experience with customer services, sales or recruitment; 

• You may have experience of administration and organising people; 

• You may have an interest or desire to learn to use software and online platforms; 

• You may have been in busy and fast paced environment and enjoy being organised. 

If that sounds like you then we’d love to hear from you! 

Hybrid working with regular travel to our London Bridge Office

What the job involves

As the Marketing Platforms and Journeys Executive, you’ll oversee day-to-day management of our email and SMS platform, handling the review and approval of both individual messages and complex journey-based builds.

Part of the Communications directorate, you’ll get to work with a diverse and talented team of specialists across the team. Working closely with the Customer Journeys and Experience Manager, you’ll plan, map, build, and analyse intricate, multi-channel, audience-focused email journeys.

You’ll monitor the performance of digital marketing activities, providing insights to optimise user experiences and increase customer engagement. You'll be the go-to expert and help maximise the use of our email and SMS platform. You'll adopt and implement new capabilities to ensure the best possible outcomes and support and upskill colleagues across the organisation

As the main point of contact between Prostate Cancer UK and our Email Service Provider, you’ll facilitate smooth operations and support with data management and setup within the platform. Staying informed on new developments in digital marketing and the charity sector, you’ll identify and evaluate promising tools and approaches to keep us at the forefront of digital engagement.

What we want from you

We’re looking for someone who deeply cares about giving our customers an exceptional experience. You’ll have hands-on experience in digital marketing, particularly in email and SMS marketing, whether in-house or at an agency. You’ll have a solid understanding of best practices for building impactful emails and SMS messages, using capabilities like AI to enhance personalisation.

You’ll be skilled at implementing and optimising multi-channel digital campaigns and creating seamless customer journeys. You'll feel comfortable getting to know the ins and outs of a digital marketing platform and have a curious mindset to optimise our usage and results. An excellent communicator, you’ll be able to engage and inspire others and collaborate with colleagues. With a good grasp of campaign analytics, you can design meaningful tests, review performance, and make actionable recommendations.

Staying up to date with the latest developments in digital marketing tools, trends, and best practices, you’ll bring an innovative mindset to connect with diverse audiences in new ways. You’ll be focussed on supporting the planning etc of muti-channel journeys.

This is a great opportunity to shape customer journeys and enhance the user experience. If you're ready to take customer experience to the next level and shape impactful digital journeys, we’d love to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.

We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Sunday 19th January 2025. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 27th January 2025.