Vocational Services Jobs
About the role:
When a person or their family member sustains a spinal cord injury it is a life changing experience. For many it is a huge concern as to whether they will be able to return to their current occupation or employer or whether they will ever be able to work or volunteer again following their spinal cord injury.
Back Up’s vocation service aims to be the leader in supporting people with spinal cord injury to return to work and our Vocation Coordinators are the main point of contact to help service users reach their vocational goals. They work in partnership with spinal units and other stakeholders such as employers to raise aspirations, coordinating activities such as our Skills for Work courses and Careers Fair, as well as providing telephone support to service users.
You’ll be a confident communicator with excellent organisational skills in person, in writing and on the telephone. You’ll enjoy planning and delivering work to see projects through; be that independently or as part of a wider team.
Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.
For full details please see our role description[BH1] .
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services on vocation and services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
The client requests no contact from agencies or media sales.
About the role:
When someone sustains a spinal cord injury, it is a life changing experience.
Back Up’s Regional Outreach and Engagement team are the very face of the organisation and are based across the UK, working directly with spinal cord injury centres’, hospitals – or indeed anywhere that people affected by spinal cord injury may be.
As a Regional Coordinator, you will build relationships and take ownership for what happens in your geographical area. Whether it be providing peer support to newly injured people in a clinical setting, facilitating wheelchair skills sessions, making referrals for ongoing support or supporting volunteers and fundraisers – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.
For full details please see our role description[BH1] .
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
The client requests no contact from agencies or media sales.
About the role:
When a family member has a spinal cord injury, it can be difficult to acknowledge and accept that their injury will affect you too.
You might find it difficult to express and share how you have been affected by these events, especially to your loved one with the injury. Overwhelming feelings of guilt, helplessness, confusion and isolation are very common.
Back Up’s Family Support team are there to help. Right from the point of injury, our Family Support Coordinators work together with the family and the injured person to create their own ‘Family Plan’ - making sure they have access to information and support throughout the rehabilitation journey.
As a Family Support Coordinator, you will build relationships with professionals to encourage referrals and manage a caseload. Whether it be meeting family members in a clinical setting, providing a listening ear from someone who ‘just gets it!’, or making referrals for ongoing support from a range of partners or statutory agencies – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
The client requests no contact from agencies or media sales.
About the role:
When someone sustains a spinal cord injury, it is a life changing experience.
Back Up’s Regional Outreach and Engagement team are the very face of the organisation and are based across the UK, working directly with spinal cord injury centres, hospitals – or indeed anywhere that people affected by spinal cord injury may be.
As a Regional Coordinator, you will build relationships and take ownership for what happens in your geographical area. Whether it be providing peer support to newly injured people in a clinical setting, facilitating wheelchair skills sessions, making referrals for ongoing support or supporting volunteers and fundraisers – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.
For full details please see our role description[BH1] .
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
The client requests no contact from agencies or media sales.
About the role:
When a person or their family member sustains a spinal cord injury it is a life changing experience. They can feel very isolated and that no one understands what they’re going through.
Back Up’s mentoring service is there to help. We know that peer support can have a life changing impact and our Mentoring Coordinators are the ones who can facilitate this through matching them with a suitable mentor who will be able to support them over a series of phone calls to reach their goals.
In addition to creating mentoring relationships, as a Mentoring Coordinator you will support mentors and mentees as appropriate, assess mentee suitability and provide support in the process of identifying, recruiting and training new mentors.
Mentoring Coordinators will be motivated to achieve the aims, targets and milestones that have been set in terms of making quality matches and will be comfortable and efficient with data management and GDPR compliance.
Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
The client requests no contact from agencies or media sales.
About the role:
When a family member has a spinal cord injury, it can be difficult to acknowledge and accept that their injury will affect you too.
You might find it difficult to express and share how you have been affected by these events, especially to your loved one with the injury. Overwhelming feelings of guilt, helplessness, confusion and isolation are very common.
Back Up’s Family Support team are there to help. Right from the point of injury, our Family Support Coordinators work together with the family and the injured person to create their own ‘Family Plan’ - making sure they have access to information and support throughout the rehabilitation journey.
As a Family Support Coordinator, you will build relationships with professionals to encourage referrals and manage a caseload. Whether it be meeting family members in a clinical setting, providing a listening ear from someone who ‘just gets it!’, or making referrals for ongoing support from a range of partners or statutory agencies – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.
For full details please see our role description[BH1] .
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver,
The client requests no contact from agencies or media sales.
About the role:
When a person or their family member sustains a spinal cord injury it is a life changing experience. They can feel very isolated and that no one understands what they’re going through.
Back Up’s award winning mentoring service is there to help. We know that peer support can have a life changing impact and our mentoring service facilitates this through matching them with a suitable mentor who will be able to support them over a series of phone calls to reach their goals.
The mentoring service is a growing service which has ambitious aims to connect more people affected by spinal cord injury every year. The Mentoring Assistant is a key part of this growth, ensuring that the service is delivered to a high standard through undertaking administrative responsibilities such as data management, service user engagement and impact measurement.
Mentoring Assistants will be effective communicators who thrive in a fast paced working environment, working efficiently especially with regards to administrative tasks to support the team connect even more people affected by spinal cord injury
Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.
For full details please see our role description[BH1] .
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
The client requests no contact from agencies or media sales.
About the role:
When a person or their family member sustains a spinal cord injury it is a life changing experience. They can feel very isolated and that no one understands what they’re going through.
Back Up’s mentoring service is there to help. We know that peer support can have a life changing impact and our Mentoring Coordinators are the ones who can facilitate this through matching them with a suitable mentor who will be able to support them over a series of phone calls to reach their goals.
In addition to creating mentoring relationships, as a Mentoring Coordinator you will support mentors and mentees as appropriate, assess mentee suitability and provide support in the process of identifying, recruiting and training new mentors.
Mentoring Coordinators will be motivated to achieve the aims, targets and milestones that have been set in terms of making quality matches and will be comfortable and efficient with data management and GDPR compliance.
Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.
For full details please see our role description[BH1] .
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
The client requests no contact from agencies or media sales.
About the role:
Working as part of the services team, you’ll be a key player in how we develop and deliver our impactful courses.
All of our courses aim to increase confidence and independence in a supportive environment. They’re also led by people who have a spinal cord injury themselves – allowing participants to learn from others who have who have been there and can understand the issues and challenges. They quite literally transform lives.
With your organisational skills and desire to make a positive impact, you’ll play a vital role in helping us realise our vision of a world where people affected by spinal cord injury can reach their full potential.
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
Day-to-day, you’ll be working with volunteers, partners and participants to make sure our courses are a success. You’ll be responsible for the administration and logistics to make sure that courses are filled, delivered smoothly and efficiently to make sure our courses are a success and deliver the best possible experience to everyone involved.
You’ll be a confident communicator with excellent organisational skills and attention to detail. You’ll enjoy planning and seeing projects through to delivery, be that independently or as part of a wider team.
Lived experience is an advantage; but most important is your sharing our commitment to transform the lives of everyone affected by spinal cord injury.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Civitas Charity Recruitment are delighted to be working with a fantastic elderly charity who have provided residential care in London for over 300 years. The charity aims to support elder people as they grow older, via their health and wellbeing team, domiciliary care team and residential nursing care. An exciting opportunity exists for a Resident Services Manager to join the charity. As Resident Services Manager, you will provide efficient service delivery for the charities residents by using technology (Resident Information System database and Knowledge Bank system) and will be managing a team that commissions and coordinates consistent, equitable and sustainable services and support for residents who live independently. This is a full-time, permanent role, on site location in Blackheath, London.
Who are we looking for?
Ideal candidates will be an excellent people manager and communicator who can get the best out of their team and someone who is willing to continuously develop their people management skills. You will be competent in using various computer systems and databases, including Microsoft Office software and Customer Relations Management software. You will understand older people, their situations, and the opportunities they may want and need to explore and engage with to continue to live independently. You will be highly personable and empathetic with fantastic customer service skills. We welcome applicants from a diverse range of backgrounds who may not have direct elderly residential support experience but experience of managing people and operations and who can demonstrate a passion to work within the charity sector supporting communities.
If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.
Salary: £45,017.80 per annum
Hours: 37.5 hours per week
Location: Bristol, Sheffield or Homeworking (UK)
Contract Type: 9 Month Fixed Term Contract (Maternity Cover)
Closing Date: Sunday 16th June at 11:30pm
Are you an experienced Senior Service Designer professional seeking an opportunity to work for a leading UK homelessness charity? Then join Shelter as a Senior Service Designer and you could soon be playing a vital role at the heart of our Digital team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the role
Your role as a Senior Service Designer will involve designing end-to-end journeys of a service or product as well as the processes and steps to make that journey work. As an experienced designer with the ability to influence and mentor others, you will work with the team to complete their goals and to help Shelter deliver our strategy.
The role involves working not only with the team, but across the organisation to listen to the needs of technical and business stakeholders and communicating effectively with diverse senior stakeholders. You will also mentor, support and develop your line reports to improve design and research practices and processes.
Using Human-Centric design principles, leading on service design projects and influencing strategic decisions – are just some of the aspects of this role that will see you thrive.
About the team
As a Senior Service designer, you will be working in the Digital design team, alongside with front and back-end developers, UX designers, Content Designers and User Researchers. You will be working as part of a team to build user-centric, high quality and impactful products and services that tackle the high priority needs of our users.
It’s an exciting time to join Shelter’s cross-functional central digital team.
About you
You’ll need to be an experienced designer with the ability to consolidate complex and conflicting information into easily understandable and actionable design outputs. You’ll have experience in managing a team, mentoring and engaging in feedback to help Shelter achieve its wider goals. You can take complex tasks and prioritise them effectively and have experience in inclusive research and design practice. You’ll also be able to prototype and generate ideas as a collaborative activity and use agile methodologies to be flexible in your approach and delivery.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV with examples or links to your portfolio and a supporting statement which addresses how you meet the points in the 'About You' section of this job description. Please provide specific examples following the STAR format to describe the Situation, Task, Action and Result. You are also required to address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Service Coordinator, L'Arche London
ABOUT L'ARCHE LONDON
At L’Arche we build Communities together with people with learning disabilities rather than doing it for them, and we are committed to mutually transforming relationships in a world where all belong.
L’Arche London is a diverse and inclusive Christian community of 100 people with and without learning disabilities, sharing ordinary life and building extraordinary relationships. Excellence in care and a commitment to living in community is what makes us unique. We are a high quality care and support provider, regulated by the Care Quality Commission in England.
Are you inspired to bring your skills, experience and values to support our vision of a more human society?
ABOUT THE ROLE
Reports to: Head of Support and Care (Registered Manager)
Hours of work: 37.5 hours per week, usually Monday - Friday 9 - 5pm
NB Service Coordinators are required to balance management administration with being present in the group's houses. This necessitates some occasional evening and weekend work to be agreed with their line manager.
Salary: £35,000 per annum (with an increment in the second year)
Place of work: L’Arche London community houses and office (all within a walking distance, based in West Norwood, London)
Main purpose of the role:
- To lead and manage the Oak Group, one of three groups in the L'Arche London community, comprising of a range of services for people with learning disabilities and its team of assistants.
- To lead the service delivery within this group in line with L'Arche values, standards and the requirements of the Care Quality Commission [CQC].
- To play an active role in the leadership of L'Arche London, helping shape a vibrant community of people with and without learning disabilities.
Leadership and People Management:
- Supervise and work with the Deputy Service Coordinator to lead a team of 15 Support Assistants. Ensure each assistant in the group is regularly supervised, trained, and appraised, and that action is taken to effectively manage performance issues.
- Understand the requirements of the CQC and other relevant legislation and ensure that all applicable standards are met including adult safeguarding.
- As part of the Community Coordinating Team, implement appropriate policies and procedures, promoting the wider L'Arche mission, vision and values.
- Be on the On-Call rota every 6 - 8 weeks, with flexibility as service requires. (Additional pay provided.)
- Contribute to the recruitment/ interviewing of Assistants.
Provision of Support to People with Learning Disabilities
- Ensure the provision of high quality personalised support for each person with a learning disability in the Oak group, implementing Person Centred Support Plans to maximise independence, personal choice, and autonomy.
- Enable each person with learning disabilities to feel at home, encouraging both individuality and belonging, ensuring that everyone is informed of their rights and responsibilities as a member of the Community group and as a tenant.
- Support each person to manage various aspects of their life, from their personal budgets to their health and well-being.
- On occasion, provide one-to-one support to people with learning disabilities at home or in the community.
Administration and Management
- Maintain high standards of communication and record keeping, ensuring an effective flow of information within the Group, with the rest of L'Arche London, the local community, family and professionals.
- Work closely with the Deputy Service Coordinator to oversee the work rota.
Creating Community
- Attend and organise Community events and celebrations relevant to the role and foster a sense of welcome for all visitors and friends; ensure a regular rhythm of prayer and reflection in accordance with the traditions of L’Arche.
General
- Attend training and personal development courses as required.
- Any other reasonable duties commensurate with the post which may be required from time to time.
What We Offer
- This post is offered subject to a probationary period of 6 months; 3 clear references; a completed work history form; a satisfactory and up-to-date enhanced DBS check; and a satisfactory right to work check as appointees must have the right to work in the UK.
- There is no additional pay for overtime, but Time off in lieu (TOIL) will be given and agreed with the line manager when circumstances require the post-holder to work extra hours. TOIL should be taken within 2 weeks of being accrued.
- All Service Coordinators are the on-call rota for 1 week every 6 - 8 weeks. There is an additional payment of £56 a week for being on-call.
- Paid holiday allowance of 33 days leave per year. (This total is inclusive of 8 days in lieu of bank holidays).
- Service Coordinators will be provided with a programme of personal development and training including opportunities to study for QCF qualifications in social care and leadership development through L'Arche in the UK's leadership development programme.
- Employee Assistance Programme with Care First which offers confidential support in terms of performance, health, mental and emotional well-being including access to short term free counselling services.
A full job description and person specification can be found in the recruitment pack.
To apply, please submit your CV and answer the questions on our online application form. Please also include a cover letter providing in depth explanation of how you meet the job and person specifications for this role. Please give examples where you can.
Closing date for applications is midnight on Sunday 15 June 2024. We will carry out interviews as applications are received and may close the role early if a suitable candidate is appointed. We encourage you to apply as soon as possible.
Please also read our privacy notice for job applicants.
REF-214 244
Location: York Crown and Magistrates Court, with regular travel to Scarborough and Harrogate.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
About us
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.
Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.
The Role
As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s.
You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.
You willbe responsible for general service administrative tasks within the courts, as well as inputting service data.
Who we are looking for
Do you have experience of working as or alongside volunteers?
Are you looking to develop your management skills or for a new challenge?
We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.
We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.
We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.
If you would like to apply, please submit an anonymous CV and a cover letter that addresses the following criteria. Please give examples in your covering letter to help demomstrate the following criteria:
- Experience of delivering or supporting delivery of effective front line services to a diverse range of clients and stakeholders.
- Experience of working with a team of volunteers or as a volunteer.
- Experience of working directly with a diverse range of clients or service users.
This post is subject to enhanced vetting and barring check.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
New Horizon provides a range of Youth Work opportunities for young people experiencing homelessness. One stream of work is our Jobs, Education and Training (JET) team. The JET team support with young people to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education.
In this role, you will work with young people 1-1, holding small caseloads, as well as working with young people in groups and delivering employment or education-focussed sessions on a regular basis.
As part of our service, we also aim to deliver a weekly group conversation class for young people looking to improve their spoken English, many of whom are young refugees and asylum seekers. While you will work with all young people in the service and support regularly with our day centre delivery, this role will focus on expanding our JET service to young refugees and asylum seekers, developing specialist networks and partnerships, and pathways to appropriate opportunities.
- Starting salary: £31,200
- Deadline to apply: 9am Tuesday 25 June
Please see our Job Pack for more information on the role.
The client requests no contact from agencies or media sales.
New Horizon provides a range of Youth Work opportunities for young people experiencing homelessness. One stream of work is our Jobs, Education and Training (JET) team. The JET team support with young people to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education.
In this role, you will work with young people 1-1, holding small caseloads, as well as working with young people in groups and delivering employment or education-focussed sessions on a regular basis. You will also source and develop partnerships to create appropriate routes into employment and training opportunities. Alongside this, you will regularly support with delivery in our day-centre and will need to be able to work with young people from a range of backgrounds.
For more details, please see our Job Pack.
- Starting salary: £31,200
- Deadline to apply: 9am Tuesday 25 June
The client requests no contact from agencies or media sales.