Vocational/Services Jobs

To lead our thriving mental health programmes and help transform London’s mental health landscape.

We are a dynamic mental health charity on a mission to support Londoners facing mental health challenges to harness good employment as part of their mental health recovery journey.  We have been successfully changing lives for almost 30 years by applying innovative evidence-based approaches to employment support.  As we continue to grow and secure key contracts, we are looking for a strategic and visionary leader to take on the pivotal role of Director of Employment Services.

Your potential impact on London’s mental health landscape will be huge; especially at a time when the support needs for people with mental health problems are high and on the political agenda.

We believe this is one of the premier roles in the London mental health and employment sector.

Your role will be to:

· Strategically grow and enhance our employment support services, nurturing a culture of innovation whilst ensuring operational excellence and continuous improvement.

· Drive strong performance in meeting commissioner-led targets and exceeding expectations.

· Lead a wider team of 80+ dedicated staff across multiple sites to achieve stellar outcomes.

· Build partnerships with health providers, employers and commissioners to broaden reach and impact.

· Promote our impact externally to drive recognition and maintain our outstanding reputation.

· Implement robust governance, quality assurance (e.g. IPS) and safeguarding measures.

· Monitor budgets and identify efficiencies.

· Recruit, develop and get the best from your people whilst maintaining a culture of positivity and teamwork.

THE OFFER

In return, we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards.  We also practice what we preach in terms of creating a positive working culture to support our own employee’s wellbeing.

Responsible to: Chief Executive

Salary: £55,000 - £65,000 (depending on experience)

Location: Aldgate and outreach London

Full-time, 39 hours

KEY RESPONSIBILITIES

· Lead a large staff team across London to achieve and exceed programme performance targets and operational standards.

· Oversee core services including IPS in Primary Care, IPS in SMI and Employment Advisors in Talking Therapies, ensuring all contractual obligations are met.

· Line management of currently 4 Service Leads.

· Champion a person-centered, outcomes-focused culture of excellence and innovation.

· Ensure services meet quality assurance standards including high IPS fidelity.

· Monitor and evaluate team/individual performance, taking action to address issues.

· Develop and maintain strategic partnerships and relationships with commissioners, health providers, employers.

· Contribute to the delivery of Twining and Hestia’s strategic plans, by working in partnership with other departments and directorates, external organisations, and commissioners.

· Proactively scan the environment for gaps and opportunities to create new interventions to underpin recovery through employment for people experiencing complex needs.

· Collaborate closely with Business Development in tendering for new services and in the retention of existing services.

· Achieve results within agreed budgets and identify efficiencies.

· Prepare and distribute reports as required.

· Promote Twining’s employment services and successes through effective internal and external communications.

· Recruit, train, develop and performance manage high caliber staff.

· Ensure compliance with health and safety responsibilities, legislation, regulations and policies.

· Work flexibly within the Senior Leadership Team and maintain professional knowledge and development.

· Perform other duties as required.

PERSON SPECIFICATION

Essential (E), Desirable (D)

Knowledge and Experience

· Knowledge of employment services and mental health systems. (E)

· Proven experience managing complex mental health and/or employment programmes. (E)

· 7+ years’ experience leading and managing services in the mental health or employment sector (E)

· Recruitment, training, development experience. (E)

· Track record in successful people management and supervision (E)

· Experience of ensuring effective safeguarding in operations (E)

Skills and Abilities

· Strong project management and planning skills (E)

· Identifies and manages risks appropriately (E)

· Embraces technology to improve effectiveness (E)

· Responds positively to changing priorities (E)

· Budget management and financial skills (E)

· Inspires, motivates, and guides team towards excellence (E)

· Skilled coach and developer of others (E)

· Facilitates productive teamwork and collaboration (E)

· Confident public speaker and presenter (E)

· Strong report writing and marketing skills (E)

· Persuasive influencer and negotiator (E)

· Analyses data, identifies insights and trends (E)

· Demonstrates initiative and resourcefulness (E)

· Sets high standards and meets deadlines (E)

Qualifications

· Relevant degree/professional qualification (D)

· Member of appropriate professional body (D)

· Experience of leading a large IPS (Individual Placement & Supprt) operation (D)

Attributes

· Passionate commitment to Twining’s mission, vision, values (E)

· Dedication to promoting mental health and meaningful employment (E)

· Champions equality, diversity and inclusion (E)

TO APPLY

If you share our passion for mental health and have the drive and desire to make a real difference to Londoner’s lives in one of the capital's most impactful mental health employment support providers, we want to hear from you!

Please email us with:

· an up-to-date and tailored copy of your CV.

· a covering letter detailing how you meet the needs of the role. Where possible, please provide clear examples to demonstrate your experience.  We will not accept generic cover letters.

The deadline for applications is: 5pm Monday 27th May 2024

For an informal discussion about the role, please see full job description.

This job description is subject to change depending on the needs of the service.

Business Development Officer 

(England) 

£28,831 per annum (pro rata for part time hours) 

(Ref: SUS4246) 

Full Time 37.5 hours per week – happy to talk flexible working 

Base: Sustrans offices in Bristol with the flexibility to work from home 

About the role 

This is an exciting opportunity to join Sustrans, the UK’s leading sustainable transport charity. We are looking for a highly organised individual to provide co-ordination and administrative support for Sustrans-wide business development systems, activities. 

As the Business Development Officer, you will support colleagues across the organisation bidding for tenders and grant funding, by helping to guide bid submissions through a series of steps, from initial assessment to submission to funder decision. 

In this role you will support Project Officers and Senior Managers with all aspects of bid preparation including checking for compliance, proof reading and formatting. 

This role requires you to be proactive in researching new potential funding sources and monitoring grant and tender alerts; and you will be expected to manage and further develop a suite of bidding resources.

You will work from a Sustrans office, preferably in Bristol, with the flexibility to work from home, or home-based within reasonable travelling distance from Bristol. 

About you 

Experienced in providing administrative support and coordinating work in a busy environment, you will be able to communicate and build relationships easily, enabling you to engage with multiple teams and work effectively with colleagues across the organisation. 

You will be highly organised, comfortable multi-tasking and working to deadlines, with excellent attention to detail. You’ll use your excellent planning skills to help anticipate and manage potential issues before they arise.

You will have experience of using business development management, client/customer relationship management or contact systems. Ideally you will be familiar with tender procurement portals, grant funding websites and funding sources. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

What we offer 

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing 

28 days’ leave per annum plus bank holidays for full-time working 

Ability to buy an extra week of annual leave (pro-rata for part-time staff) 

Staff volunteer days 

24/7 free, impartial and confidential support service 

We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes 

Financial 

Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans 

Bike, computer and season ticket loans 

Discount benefits 

London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London) 

Death in Service benefit – 3 x annual Salary 

Family Friendly 

Enhanced maternity and paternity pay 

Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

Additional information 

Closing date for the receipt of completed applications is 23:59, 19 May 2024

Face to face interviews will take place during the week commencing 03 June 2024 

About Sustrans 

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.  

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone. 

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.  

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.  

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.   

Hours: 37.5 hours per week, Monday to Friday

Location: Rutland House, 44 Masons Hill, Bromley, BR2 9RG, and you will also need to work at locations around the borough

The Service:

The service facilitates peer support and delivery of monthly workshops and drop- ins. The service will provide first-class, person-centred information, advice and guidance to people with learning disabilities through both one-to-one and group support.

The Role:

You will provide relevant and accurate information, support, guidance and signposting including both one-to-one and group support for people with complex issues. Support will be flexibly based operating out of a central Bromley office but delivered at various venues across the borough. You will act in a key working capacity where necessary, ensuring services are joined up and holistic, provide advocacy and attend case management meetings as required.

Requirements:

Reporting to the Adult Support Services Manager, here are some of the skills that will make you stand out:

• Able to research and provide information about community services
• Excellent communication skills with all groups, particularly with people with a learning disability
• A good understanding of the social care and health system
• Able to travel around the borough independently, preferably by car

Further details about the role can be found in the Information Pack.

For further information and to apply, please visit our website via the Apply button.

Closing date for applications: 12:00 noon on Friday 10th May 2024.

Interview date: Wednesday 15th May 2024

Salary: £31,133.37 plus £5023.71 London Weighting if applicable

Location: Old Street, London with some flexibility to work from home

Contract: Permanent

Hours: Full time 37.5 hours

Closing date: Thursday 9th May 2024 at 11:30pm

Are you results driven, with a commercially aware approach, a ‘can-do’ attitude, lots of creativity and innovation and experience of working in business development or retail merchandising - or a genuine interest in working within this field? Then join Shelter as a New Corporate Partnerships Executive and you could soon be playing a vital role at the heart of our fundraising directorate.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Shelter’s mature fundraising team has seen continuous year on year growth. The directorate generates over £65m gross income, of which a high percentage is unrestricted, giving us an exceptional level of investment flexibility. This particular role sits within our High Value Partnerships division, which includes Philanthropy, Trusts & Foundations, Legacies, and Corporate Partnerships fundraising specialists. It will also see you work closely with colleagues in a Retail team that’s responsible for a network of 80 charity shops and boutique stores that are the face of Shelter on the high street.

About the role

An ideal opportunity for someone who is interested in a career in corporate fundraising or charity retail, you’ll play a key role in developing Shelter’s retail presence and raising vital funds. You’ll be responsible for enabling stock donations from major retailers, and helping research and develop new relationships with businesses to generate stock and secure their expertise on a pro-bono basis. Thinking strategically, identifying new opportunities, and bringing ideas and concepts to life through written proposals and pitches to businesses in order to generate support for Shelter – all are aspects of a role that will also see you ensure the smooth running of our Stock Generation administration processes and help the Senior New Corporate Partnerships Manager - Retail, with day-to-day activities.

About you

As well as being keen to develop a career in business development and fundraising, you also feel passionately about working with companies to help tackle homelessness. What’s more, you believe you have what it takes to plan and source new stock generation opportunities and develop new acquisition tactics and campaign ideas that will engage retailers. You will have the ability to generate creative and imaginative proposals and take the initiative to develop new relationships with brands and retailers. An understanding of the sustainability agenda for businesses and ability to apply commercial and financial principles to improve business performance would be a definite advantage. We’re also looking for someone friendly and personable, with strong relationship building skills who can manage a busy workload, work well as part of a team and is proficient using Microsoft Office applications and databases.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We are open to risk and learning from our experiences
• We work together to achieve our shared purpose
• We prioritise diversity and have an inclusive and open mindset

For all of your answers, please give real examples where you have personally been involved and note there is a character limit of 950 characters for each question.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Policy Officer 

(UK wide) 

£28,831 per annum (pro rata for part time hours) 

(Ref: SUS4232) 

Full Time 37.5 hours per week – happy to talk flexible working 

Base: Sustrans offices, home based or hybrid. Will need to travel to our Bristol hub for team meetings in person once a month. 

About the role 

This is an exciting opportunity to join Sustrans as part of the Policy and Public Affairs team, during an election year, delivering a number of vital pieces of research designed to improve walking, wheeling and cycling and transport more broadly.  

As the Policy Officer, you will lead on delivering two key policy projects for Sustrans with support from our Head of Policy and Senior Policy Officer. You will help develop evidence, policy and practice working closely with colleagues to maximise long-term opportunities to help increase transport choice for people. 

We offer true hybrid working, a flexible mix of working from home and occasional travel to a nearby office hub with an expectation of a monthly team meeting in Bristol and occasional travel for project related activity. 

This role will require travel and work at locations as necessary to undertake projects on behalf of Sustrans.

About you 

You should have proven experience of conducting qualitative and quantitative research across a variety of issues and in writing for policy and public audiences.   

We also ask that you are experienced in working autonomously but also as part of a team and with funders, partners and agencies to deliver work.  

You will be skilled in presenting arguments and clearly communicating complex information to a range of audiences in an accessible and persuasive way, in person and in writing.  

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

What we offer 

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.   

Wellbeing  

28 days’ leave per annum plus bank holidays for full-time working 

Ability to buy an extra week of annual leave (pro-rata for part-time staff) 

Staff volunteer days 

24/7 free, impartial and confidential support service 

We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes 

Financial 

Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans 

Bike, computer and season ticket loans 

Discount benefits 

London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London) 

Death in Service benefit – 3 x annual Salary 

Family Friendly 

Enhanced maternity and paternity pay 

Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

Additional information 

Closing date for the receipt of completed applications is 23:59, 19 May 2024.   

Interviews will take place in via MS Teams during the week commencing 27 May 2024 

About Sustrans 

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.  

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone. 

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.  

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.  

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.   

Salary: £18,680 per annum pro-rated (based on FTE of £31,133 per annum)

Location: Merseyside

Hours: 22.5 per week (Part Time)

Contract: Permanent

Closing date: Thursday 23rd May at 11:30pm

Do you have an understanding of how lived experience of bad housing or homelessness can impact an individual, plus a real desire and proven ability to help individuals to share their feedback, stories and experiences so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Lived Experience Insight Team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the role

As a Lived Experience Coordinator, you’ll deliver a programme of involvement activities with the aim of ensuring the views and experiences of individuals with lived experience of bad housing or homelessness informs all of Shelter’s work. We’ll also rely on you to deliver involvement activities across the organisation which will shape the ongoing design, delivery and governance of our work. People with lived experience will be involved in a range of ways too, including involvement groups, taking part in events within local communities, co-designing services and campaigns, sharing stories and speaking out about the housing emergency. The overriding aim is to work closely alongside people with lived experience to influence and steer the direction of Shelter’s work, so that lived experience informs everything we do.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need the ability to facilitate involvement groups and other activities to involve people with lived experience in Shelter’s work while ensuring a safe and inclusive space where everybody can contribute. The ability to plan and co-ordinate involvement activities with local teams, with several activities running during the same time period, is important too, as is a flair for developing successful relationships with colleagues across a large organisation, as well as with local organisations and partners. Some experience of presenting information verbally and in writing is also required, as is proficiency using IT tools to carry out your day-to-day work, including case management systems, Microsoft Office, internet, email and online meetings.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Roma Outreach Worker (Full-time, 12-month fixed term contract)
Kingston upon Thames, Greater London
37.5 Hours per week

This role will require the person to work early mornings and late nights in order to conduct outreach shifts in the Borough.

UK Driving Licence and Romani or Romanian language skills are essential.

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

The Benefits

– Salary of £31,500 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness. You’ll discover a passionate, supportive environment where the entire team are working toward the same goals and are dedicated to making positive change and producing great results.

The Role

The purpose of the Roma Outreach Worker role is to deliver an effective service to single people who are currently rough sleeping. This post will actively support Roma clients, providing a continued and consistent point of contact whilst assisting them in navigating the various change pathways available to them.

Are you passionate about utilising your language skills to assist in ending rough sleeping? Our organisation takes a proactive stance in supporting individuals away from rough sleeping, aiming for permanent transitions from rough sleeping.

We are seeking a dynamic and self-driven individual with language proficiency in Romanian or Romany to join our Kingston Outreach Team as a Roma Outreach Worker. In this pivotal role, you will engage in street outreach shifts, assess needs, and deliver personalised case management. It is the beginning of assisting clients on their journey from homelessness to independence.

To be considered for the role of Roma Outreach Worker, you will have:

- Able to speak Romani or Romanian fluently or to a high level.
- Full and clean UK driving licence.
- Good understanding of the Roma communities.
- Experience of working within the homelessness or social care sector.
- Have a creative, solution-focused approach to overcoming challenges.
- Knowledge of GDPR and data management.
- Knowledge of current drug and alcohol provision and relevant services, pathways and conditions.
- Emotional resilience to deal with challenging behaviour and to facilitate ongoing constructive engagement.
- Solid IT skills with the ability to record sound and accurate records in a timely fashion on IT applications such as CHAIN and Inform.
- A commitment to learning and continuous improvement.
- Experience of support planning and risk assessing clients with complex needs, including safeguarding knowledge.
- Able to develop positive and professional working relationships with clients to facilitate the best possible outcomes and address issues of social isolation and exclusion.
- Experience in conducting client assessments and interviews and outcome monitoring.

For further and more detailed information on the role and person specification, please review the Job Description.

SPEAR is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be.

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

So, if you’re seeking your next challenge as a Roma Outreach Worker, please apply via the button shown.

METRO, In partnership with Turning Point, NAZ and London Friend, delivers a model of sexual health support (SASH) throughout the three London boroughs of Hammersmith and Fulham, Kensington and Chelsea and Westminster. We are looking for a manager to lead the counselling team to deliver high-quality person-centred services within a busy inner London environment. The clients are from diverse communities affected by sexual health and mental health issues, and the role will support staff to work with people from communities such as LGBTQ and Black and Asian Minority Ethnic backgrounds and young people.

[Programme]

METRO, in partnership with Turning Point, NAZ and London Friend, deliver a model of sexual health support throughout the three London boroughs of Hammersmith and Fulham, Kensington and Chelsea and Westminster. Turning Point is the lead partner for the contract and a matrix staffing model is in place. The post-holder will be line-managed by METRO Head of Mental Health and Wellbeing and work alongside staff from other agencies. They will need to work closely with the Turning Point Operations Manager, contributing to management team meetings, and working

collaboratively with other managers across the service. The role will also be clinically supervised via independent supervisor arranged through METRO.

The post holder will also manage an additional contract under METRO called Cherish Hounslow. This contract is in partnership with NAZ, to deliver groupwork and counselling to LGBTQ+ BAME residents in Hounslow. There will be two posts to line manage in this contract, a group work lead and a counsellor.

[Role]

You will lead the liaison and development of work in the local community to promote referrals and joint working across the client pathway and be responsible for supporting the Operations Manager at Turning Point with reporting on the SASH counselling service. The post-holder will also work with the Head of Youth and Mental Health & Wellbeing, to manage Cherish Hounslow.

You will be required to lead and manage the therapeutic team including direct line management of counsellors for sexual health and HIV, LGBT HIV/Sexual health counsellor (supported by London Friend), Black African and other global majority counselling (supported by NAZ) and volunteers within all aspects of the programme. Also, the post holder will carry out clinical assessments, and recruit and line manage volunteer counsellors to support the programme. The postholder will also carry a small client caseload themselves.

The post holder will ensure the completion of all external and internal monitoring and evaluation requirements, including regular performance reports for funders for both services. This will involve the use of appropriate outcome measuring tools, including CORE, and maintaining good relationships with funders and other external stakeholders and partners through regular communication.

Salary: £33,417 per annum plus £5,023 London Weighting (if applicable)

Location: London (Hybrid) or Remote Working

Contract: Fixed Term until the end of March 2025

Hours: 37.5 per week

Closing date:  Wednesday 8th May 2024 at 11:30pm 

*This role is being advertised as a CRM Executive but on appointment your job tile will be CRM Officer.

Do you have proven experience of working on email platforms utilising complex segmentation and deploying a high volume of emails with dynamic content? Then join Shelter as a CRM Executive and you could soon be playing a vital role at the heart of our CRM team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our established specialist CRM function works across the business to develop and coordinate a programme of communication that strengthens our engagement with the people that want to support our cause.

The team play an important role in helping us achieve our target of growing our active and engaged supporter base by leveraging our investment in marketing automation technology (Adobe Campaign) to deliver a greater supporter experience at every touchpoint. The team sits within our Communications, Policy and Campaigns directorate collaborating across the organisation with various stakeholders to help support and achieve our goals.

This is your opportunity to join us and play a key role in our future.

About the role

This is your opportunity to play a part in the day to day running of our CRM team and to really make your mark here at Shelter. You’ll be working closely with the Head of CRM and the CRM Manager, alongside another CRM Executive and will be responsible for delivering our email communications for Shelter, building the data selections and workflows from scratch and utilizing dynamic content, as well as fulfilling data briefs for other channels.

You will be involved in exciting projects that deepen our engagement with our supporter base, and encourage them to take repeat actions. We’ll rely on you to ensure that our communications follow best practice as well as making the most of our personalization capabilities with the aim of increasing our supporter engagement.

You’ll also be the go-to person for expert understanding of how campaigns and supporter journeys should be built within Adobe Campaign as well as understand the data held to ensure it is being leveraged appropriately. Along the way, you’ll get to collaborate with colleagues in Fundraising, Campaigns, Retail, Services, Data Management and Insight, IT and Research as you do all you can to ensure we deliver the very best supporter communications.

About you

To succeed, you’ll need a firm grasp of the CRM tech landscape, including list management, segmentation and dynamic content, with experience of Adobe Campaign, Adobe Classic or a similar platform being essential. We’re looking for substantial experience in a CRM role with significant output and a proven track record of building and deploying complex automated journeys.

You’ll have good understanding of email marketing best practices, and the ability to edit email templates in HTML is desirable. Additionally, experience using Litmus (or something similar), as well as data selection experience, would be desirable.

What is for certain though is that you’re well-organised, have strong attention to detail, and can manage your time effectively as well as being used to building dynamic content within a template and building segments and audiences.

You’ll be playing a big part not only in our team but within the wider organisation as we look to use CRM more and more.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

NCS Grow Your Ambition Programme Leader

If you want to change lives, call us - we want to hear from you!

Job Description

Job Title

 · NCS Grow Your Ambition Programme Leader

Salary

· £33 - £38,000

Position in the Organisation

· Reports To: Programmes Manager

· Working With: Other members of the wider A4Y team, schools, key partners including the management partner, young people and parent/guardians.

 Main Purpose and Scope of the Role

 This programme is part of a consortium bid via the NCS Community Grant scheme and will run from September 2023 until the end of March 2025. NCS is a government-funded initiative that brings together schools, community organisations, businesses and individuals to build a stronger and more cohesive society.

This role will work independently to deliver the Grow Your Ambition programme for young people aged 16/17 years across Buckinghamshire and Milton Keynes. The programme will be delivered in partnership with local schools, during term time, and includes three experiences; Grow Your Life Skills, Grow Your Employability and Grow Your Community. This role is a fixed term contract until the end of March 2025.

Each young person engaged in the programme must participate in all three experiences, totalling 48 hours. Key phases of each experience include preparation, session and curriculum planning, liaising with schools and external partners and actual programme delivery.

 Each programme consists of:

Grow your Life Skills

· A two day, one night, residential experience at our outdoor education centre, Caldecotte Xperience in Milton Keynes.

· Two outdoor adventurous activities on site that focus on teambuilding, communication and problem solving.

· Delivery of Life Skills sessions such as a cooking challenge, money skills, First Aid, mental resilience and more

· Total 24 hours

Grow Your Employability

· Two days based in school, delivered in line with the school day

· Delivery of a variety of Employability sessions such as personal presentation, confident speaking, CV writing and interview skills

· Total 12 hours

Grow Your Community

· Two days based in school, delivered in line with the school day

· One day delivery of a variety of sessions based on social action and community engagement

· One day volunteering with a local charity

· Total 12 hours

Duties and Key Responsibilities

 · Contact and recruit schools from across Buckinghamshire and Milton Keynes to sign up to the programme

· Organise delivery dates and programme timetables for their students within the contractual requirements of the programme

· Plan each programme and create a timetable of activities for students to follow

· Deliver sessions to groups of students as per each experience

· Stay overnight for the Grow Your Life Skills residential

• Work with local community organisations to host volunteering days

· Work within a set budget to deliver the programme, ensuring each experience is delivered to a high standard

· Enter data onto the NCS/ Action4Youth CRM system

· Deliver a high quality programme to young people across Buckinghamshire and Milton Keynes as per contractual requirements

· Report to the programme management partner and collect personal details of young people for reporting purposes

· Attend meetings with management partner and other organisations within the consortium

· Prepare and deliver reports for funders and the Action4Youth Senior Management Team (SMT)

· Develop positive relationships with schools across Buckinghamshire and Milton Keynes to ensure commitment to the programme

• Act as an Ambassador for Action4Youth at all times

General Responsibilities

· Support events and meetings when required.

• Support the continued development of quality standards as specified by Action4Youth.
• Support in other areas of the organisation as required by the CEO

· To have regard for the vision of Action4Youth and to display a commitment to equal opportunities and to the protection and safeguarding of children, young people and vulnerable adults.

• Report any behaviour, conversations or comments which are inappropriate within a setting for children and young people.

· To carry out any other Action4Youth duties as required by your Line Manager, CEO or Directors.

· Administering own workload which includes meeting targets and deadlines in line with the Action4Youth Performance Management System.

· Attending relevant CPD training events in line with Performance Management appraisal.

· Undertaking responsibility, as part of the team, for all Health and Safety work related matters.

· Working within the guidelines of Action4Youth policies and procedures.

Closing Date for Applications: Friday 3rd May. Action4Youth will be actively interviewing for this role as applications come in.

Interview Dates: To Be Confirmed

Action4Youth

5 Smeaton Close

Aylesbury

Buckinghamshire

HP19 8UN

Retail Supervisor (3 days)

Band/Salary: Band 3 - £15,091.30 - £16,926.20 (£25,152.17 - £28,210.34 full-time equivalent)

Contract type: Permanent

Hours: Part Time – 22.5 hours per week

Do you have retail sales experience and love fashion?

Our Retail team is expanding! We are seeking an exceptional Retail Supervisor to work in one of our three Hackney-based Five Sisters® Charity shops.

The successful applicant will be responsible for opening and closing the shop and must be available to work 3 days a week including weekends.

It is a fast-paced environment, and you will need to be target driven with excellent customer service skills. A good knowledge of brands and trends is a definite advantage.

We offer 27 days' holiday pro rata plus public holidays and an excellent pension scheme.

To discuss the role, please contact Nicole Guiokov, Associate HR Coordinator.

For further information and to apply, please visit our website via the Apply button.

Closing date: 8th May 2024

Interview date: 15th May 2024

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Retail Supervisor (1 day)

Band/Salary: Band 3 - £4,024.35 - £4,513.65 (£25,152.17 - £28,210.34 full-time equivalent)

Contract type: Permanent

Hours: Part Time – 6 hours per week

Do you have retail sales experience and love fashion?

Our Retail team is expanding! We are seeking an exceptional Sunday Retail Supervisor to work in one of our three Hackney-based Five Sisters® Charity shops.

The successful applicant will be responsible for opening and closing the shop and must be available to work on Sunday.

It is a fast-paced environment, and you will need to be target driven with excellent customer service skills. A good knowledge of brands and trends is a definite advantage.

We offer 27 days' holiday pro rata plus public holidays and an excellent pension scheme.

To discuss the role, please contact Nicole Guiokov, Associate HR Coordinator.

For further information and to apply, please visit our website via the Apply button.

 Closing date: 8th May 2024

Interview date: 15th May 2024

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

We're looking for an experienced learning designer. Is that you? 

About the role 

You’ll be a key member of the Education team, enabling us to equip health and care professionals across the UK with the knowledge they need to provide excellent care for people with Parkinson’s.

In developing and maintaining engaging, innovative online courses and resources, you’ll work closely with colleagues in the Education team and subject matter experts. You’ll use your specialist learning or instructional design experience to ensure our online education offer is based on sound pedagogical practice and focuses directly on meeting learner need.

What you’ll do 

• Apply the tools, principles and practice of learning design to plan, develop and maintain engaging online courses and resources about Parkinson’s and Parkinsonism for professional audiences
• Work closely with the Education Lead to ensure our education offer is sector-leading, sustainable and aligned to the Charity’s strategic priorities
• Plan, manage and deliver to schedule high-quality online courses and resources, from agreeing learning outcomes to go-live
• In production and maintenance work, collaborate with colleagues including subject matter experts (such as clinicians in the Parkinson’s Excellence Network), technical specialists and other internal colleagues
• Support the development of an effective marketing strategy for the Learning Hub, working closely with Professional Engagement, Marketing and Media team colleagues

What you’ll bring

• Experience of providing pedagogic expertise to support the development and maintenance of online learning content
• Experience of the hands-on design, testing and evaluation of online learning for professional audiences 
• Up-to-date perspectives on learning design practice and how it can be applied to professional education in the Charity sector 
• Experience of project management in the context of online course development
• Experience of active, positive participation in the work of a team, preferably in the context of online education development and maintenance

Sounds like you? We would love to hear from you.

Interviews to take place w/c 13 May 2024 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

In this varied and rewarding role you will engage, motivate and support young carers and in doing so you will make a real difference to young carers within Surrey.

You will be based at our offices in Burpham, Guildford for approximately one day a fortnight, with access to hotdesking at any time. Your remaining working hours will be spent engaging with young carers within youth settings, schools or other settings or undertaking planning/recording work from home. You will be need to be available during times that children and young people are available, and this includes planned evening and weekend work.

We are a Surrey wide service, our team work collaboratively to cover the county and for efficiency, your work will be focused in a specific geographical area. This is a fixed term role to cover a maternity leave.

Key responsibilities

• To complete an assessment of need with young carers and provide signposting advocacy and support.
• To work in schools/colleges to increase the identification and support of young carers.
• To provide regular and on-going time out and fun club sessions for young carers to meet others in similar situations and have a break from their caring role.
• To update the database and SYC webpages– for example to update young carers records and update details of planned youth clubs.
• To provide signposting and advocacy to Young Carers and their families.
• To facilitate bespoke sessions for 16-17 year olds.
• To facilitate a program of on-line activities (i.e. via zoom) to young carers.

About you

You must:

• Be confident in encouraging children, young people and their parents/carers to engage with our activities.
• Have experience of working with children, young people and families. e.g. in youth services /voluntary sector / social work settings.
• Have awareness of issues surrounding Young Carers.
• Have a flexible approach to working hours, as regular planned weekend and evening work is required.
• Have an ability to form good working relationships with young people and their families.
• Have experience recording case notes and information about children and young people. Have a good professional knowledge of standard Microsoft packages and databases
• Have a driving license and use of own vehicle. Mileage expenses are paid.

The successful applicants will be DBS checked to an Enhanced level.

About us

Action for Carers Surrey has a vision ‘that every unpaid carer in Surrey is heard, valued and supported.’ We are a committed, local charity determined to make a difference to young and adult carers across Surrey.

Our values are Focus, Inclusion, Respect and Excellence.  By keeping to our values, we are able to provide an innovative, high quality and compassionate service to carers in every community in Surrey, making a real difference to their wellbeing.

We offer our staff a friendly, supportive, flexible workplace and are committed to welcoming applicants from a wide range of backgrounds as well as supporting staff who have their own caring responsibilities. To this end, we offer staff a weeks paid carers leave.  We also provide a generous holiday entitlement, starting at 28 days plus bank holidays, an employee assistance programme, pension and opportunities for development and training.