Jobs
Supporter Development Manager
We have an excellent opportunity for a flexible and professional individual with outstanding communication and interpersonal skills to join the dedicated Fundraising Department as Supporter Development Manager.
Position: Supporter Development Manager
Location: Sidmouth/Devon (onsite attendance currently anticipated to be a minimum of 2 days per month)
Hours: 35 hours per week, 08.30-16.30, Monday-Friday
Salary: £43,309 per annum
Contract: Maternity cover contract starting on 2 February 2026 until 1 April 2027
Closing Date: Sunday 16 November 2025
About the Role
As Supporter Development Manager, you will provide leadership to the Supporter Development side of the Individual Giving Team, successfully delivering supporter development activity in line with agreed annual targets and our Fundraising Strategy. You will work with the Head of Individual Giving to evolve and continuously improve the supporter journey activity, bringing an integrated, cross-departmental approach to deliver the most donor-centric activity, continuously evaluating performance to ensure lifetime value (LTV) optimisation.
Key responsibilities include:
· Working in partnership with internal stakeholders to deliver the Individual Giving annual roadmap.
· Delivering, evaluating and improving integrated donor journeys across online, post, social and other channels as required.
· Managing the Supporter Development annual income and expenditure budgets.
· With the Head of Individual Giving, monitoring and reporting on the targets and KPIs of Supporter Development activity.
· Proactively identifying and delivering new fundraising and income growth opportunities within Supporter Development.
· Working closely with internal teams across the charity to analyse activity performance, audience behaviours and learnings to shape future campaigns.
· Leading, training, coaching, and mentoring the Supporter Development Team, upskilling their knowledge and experience within key areas of delivery.
About You
We are looking for someone with experience of managing, growing, and delivering multi-channel and multi-product supporter development programmes.
You will also have:
· Working experience of several of the following areas: raffles, lottery, sponsorship, regular giving, reactivation, consent management, gift aid and cash giving (appeals).
· Experience of delivering complex donor-centric supporter journeys using a test and learn framework and LTV modelling.
· A track record of leading, motivating, and inspiring marketing teams, together with proven line management experience.
· Advanced and contemporary direct marketing knowledge, together with experience of managing and reforecasting multimillion pound direct marketing budgets.
· Experience of conducting effective direct marketing analysis to support and enhance the performance of channels, products, and specific appeals.
· Excellent communication and negotiation skills.
As this role may/will involve occasional travel to different sites and external suppliers, a full, valid UK driving licence is required.
As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply.
Benefits include:
· Competitive pension.
· Life assurance
· Healthshield.
· 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
· Wellbeing team.
· Recorded Pilates and Yoga classes.
· Long service awards.
· Healthshield plan
· Free parking.
· Subsidised restaurant and shop.
About the Organisation
The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.
The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
You may also have experience in areas such as Supporter Care, Supporter Development, Supporter Engagement, Fundraising, Supporter Care Manager, Supporter Development Manager, Supporter Engagement Manager, Fundraising Manager, Supporter Care Officer, Supporter Development Officer, Supporter Engagement Officer, Fundraising Officer, Individual Giving Officer, Individual Giving Manager, Marketing, Communications. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Purpose of Role:
The Programme Support and Administrative Officer will play a key role in ensuring the smooth operation of CFAB’s programmes and organisational functions. This role supports executive coordination, training delivery, family support administration, international social work logistics, and general office management. The postholder will work across teams to provide high-quality administrative support, contributing to the efficiency and effectiveness of service delivery.
Key responsibilities:
Programme Support and General Administration
- Monitor shared inboxes and switchboard calls.
- Respond to ad hoc staff queries and manage incoming post.
- Send initial and closure letters for client cases.
- Track inactive cases and follow up on referral forms.
- Prepare duty rotas, upload referrals and update the country information list.
- Support contract preparation and database maintenance for International Social Workers (ISWs).
- Support feedback collection and documentation.
- Assist with Mailchimp campaigns and mailing list research.
- Upload donations into Salesforce.
- Prepare donor thank-you letters and assist with prospect research.
- Provide general support across departments as needed.
Executive Support
- Schedule and coordinate meetings for the CEO and senior leadership, including diary management and events.
- Track meeting actions and follow-ups.
- Support minute-taking using ai and ad hoc research tasks.
Training & Learning Support
- Coordinate training calendars and liaise with teams.
- Update training materials and manage Eventbrite pages.
- Provide limited on-the-day training support and monitor certificates and surveys.
Facilities & Office Management
- Order stationery and maintain office tidiness.
- Support logistical tasks such as PAT testing, IT coordination, and office trackers.
CFAB exists to ensure that every child in the UK has the right to care, protection and family life, no matter where they come from.



The client requests no contact from agencies or media sales.
Are you passionate about supporting families and carers of people living with dementia? Do you have the expertise to deliver compassionate, specialist care while empowering those who care for loved ones?
Join our team as an Admiral Nurse (Essex), in partnership with Dementia UK, and make a real impact on those affected by dementia.
You will be joining an established team of Admiral Nurses covering Somerset and Devon.
This role involves regular travel within the region, so we are ideally looking for someone based in or near the area. You will work with clients or from the office 3 days per week, with 2 days available to work from home. There may also be occasions when you will need to attend training and meetings at our hubs across the UK.
As an Admiral Nurse, your role will be pivotal in providing expert nursing support to carers, helping them navigate the complexities of dementia care. You will offer emotional and psychological interventions to alleviate the challenges of caregiving, especially at the early stages of diagnosis or pre-diagnosis, and continue supporting carers through the various stages of dementia, focusing on transitions, loss, and shifting relationships.
In this role, you will manage a caseload of clients, conducting home visits to assess their needs and wellbeing, and develop individual intervention plans. You will empower carers by helping them build the skills and confidence needed to support someone with dementia, especially as behaviours change over time. Your work will ensure they can provide better care while also protecting their own mental and emotional health.
Beyond direct care, you will contribute to the continuous development of the service, assisting with the evaluation and improvement of dementia care practices. You will offer clinical guidance to colleagues and external agencies, providing training and educational resources to enhance the quality of care across the board.
This is an incredible opportunity to work in a specialist, highly rewarding role where your skills and expertise will have a profound impact on families living with dementia.
If you are an experienced nurse with a passion for supporting carers and improving the quality of life for those affected by dementia, we would love to hear from you.
What we are looking for:
You will be a qualified RMN or RGN with an accredited dementia qualification, with at least 2 years of post-qualification experience in dementia care. We are looking for someone who has worked in a community setting, providing person-centered care and advocacy for those living with dementia.
What We Offer:
In return, we offer a competitive salary, an employee assistance programme, and ongoing professional development opportunities. Your growth will be supported by Dementia UK’s comprehensive practice development framework, and we are committed to providing a supportive environment where you can enhance your skills and make a meaningful impact.
Employee Benefits
· 25 days’ paid holiday per year (plus bank holidays), increasing to 26 days after 5 years. Plus the ability to buy up to 1 working week of additional leave
· Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution
· Death-in-service Life Assurance, with a benefit of 3x annual salary
· Employee Assistance Programme
· Reward Hub online benefits platform with extensive offers and discounts
· DBS (criminal records) screening paid by RBL (where it is essential to the role).
· Employee Assistance Programme: Provides confidential counselling, financial and legal advice
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.n
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
This is a fantastic and unique opportunity to join a friendly, busy and supportive Legal and Governance team in the Chief Executive’s Office at the British Psychological Society.
The Board Secretary plays a critical role in the organisation, ensuring we are well governed, managed in compliance with relevant legislation and regulation and uphold best practice at all times.
We are looking for an exceptional proactive individual who must have previous experience in governance, primarily board / committee support, will be highly organised, with strong administrative skills and an excellent communicator. It will suit somebody who is capable of working autonomously and independently and used to providing professional advice and guidance to the Chair of the Board and CEO.
We offer a friendly, values led working culture with an excellent benefits package that includes:
- Agile & flexible working
- Generous leave entitlement
- Occupational pension scheme
- Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
- Tailored learning & development
- Employee Assistance Programme counselling
- Life Assurance Scheme
- Discounts scheme with local and national organisations
How to apply
The closing date for applications is Friday 14th November 2025 and interviews are scheduled for w/c 5th January 2026.
To apply, please supply your CV and a covering letter detailing how you meet the criteria in the job profile. Please note that applications without a covering letter will not be considered.
The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances.
We are only able to accept applications that can demonstrate a right to work in the UK; we are unable to sponsor people requiring a work visa.
Due to the large number of applications we receive, it is not possible to update you on the progress of the application until after the closing date. If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.
Building a world where psychology transforms lives
The client requests no contact from agencies or media sales.
Job Title: Community Fundraising Executive (North)
Full Job Description: Full details for this role, including a full job description and Benefits summary can be found on our Organisations website. Please go there to apply.
Location: North (SE1 to N8)
Hours: 37.5
We’re seeking an experienced Fundraiser who will play a pivotal role in growing awareness and support within your local community.
What We Offer:
- Enhanced annual leave, with even more added as your service grows
- Additional annual leave purchase options
- Enhanced sick pay
- Life assurance
- Blue Light Card eligibility and access to generous discount schemes
- A supportive, purpose-driven team
- Access to our comprehensive Employee Assistance Programme
- As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks.
What You’ll Be Doing:
The Community Fundraising Executive works closely with the National Community Fundraising Manager to deliver short and mid-term strategic plans and priorities for the function. The role is responsible for growing community awareness of the charity and driving fundraising activity across the region to meet income targets by proactively seeking out creating new opportunities and relationships. The key areas of activity the role is responsible for include generating and building relationships with community groups, organisations, volunteers and supporters, identifying new opportunities and leads within the region that will generate new income streams for the charity, and presenting to local organisations and groups within the regio
What We’re Looking For:
- • Recruit and steward community fundraising groups in your geographical patch.
• Develop and leverage existing relationships within the defined region to maximise income for the
charity.
• Build relationships with volunteers in the region to support income generation targets.
• Present to local organisations and groups within the region.
• Manage the database effectively to ensure access to accurate and robust reporting.
• Work with the wider Supporter care team to create a consistent supporter journey across the
function.
• Meet and exceed stretching income targets by creating opportunities through building
relationships with individuals, businesses, and communities in the region
Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.
Compliance Responsibilities
In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:
- Health & Safety and Environment
- Safeguarding
- Data Protection
- Equality, Diversity, and Inclusion
- Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
The role is subject to a Basic DBS check. A full UK driving licence is required.
Environment
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.
Job Title: Community Fundraising Executive (Derbyshire)
Full Job Description: Full details for this role, including a full job description and Benefits summary can be found on our Organisations website. Please go there to apply.
Location: Derbyshire
Hours: 37.5
We’re seeking an experienced Fundraiser who will play a pivotal role in growing awareness and support within your local community.
What We Offer:
- Enhanced annual leave, with even more added as your service grows
- Additional annual leave purchase options
- Enhanced sick pay
- Life assurance
- Blue Light Card eligibility and access to generous discount schemes
- A supportive, purpose-driven team
- Access to our comprehensive Employee Assistance Programme
- As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks.
What You’ll Be Doing:
The Community Fundraising Executive works closely with the National Community Fundraising Manager to deliver short and mid-term strategic plans and priorities for the function. The role is responsible for growing community awareness of the charity and driving fundraising activity across the region to meet income targets by proactively seeking out creating new opportunities and relationships. The key areas of activity the role is responsible for include generating and building relationships with community groups, organisations, volunteers and supporters, identifying new opportunities and leads within the region that will generate new income streams for the charity, and presenting to local organisations and groups within the regio
What We’re Looking For:
- • Recruit and steward community fundraising groups in your geographical patch.
• Develop and leverage existing relationships within the defined region to maximise income for the
charity.
• Build relationships with volunteers in the region to support income generation targets.
• Present to local organisations and groups within the region.
• Manage the database effectively to ensure access to accurate and robust reporting.
• Work with the wider Supporter care team to create a consistent supporter journey across the
function.
• Meet and exceed stretching income targets by creating opportunities through building
relationships with individuals, businesses, and communities in the region
Click “Apply Now” and help us to keep our helicopters flying and continue saving lives.
Compliance Responsibilities
In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:
- Health & Safety and Environment
- Safeguarding
- Data Protection
- Equality, Diversity, and Inclusion
- Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
The role is subject to a Basic DBS check. A full UK driving licence is required.
Environment
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are currently looking for a Policy Adviser to help drive forward our strategic policy advocacy at a critical time for the climate movement in the UK and globally. Uplift is an impact-oriented research and campaigning organisation that supports a rapid and fair transition away from oil and gas in the UK, with a goal of making the UK a global first-mover on phasing out oil and gas production in line with climate limits and a just settlement for the workforce.
The role
As Policy Adviser, you will collaborate with Uplift’s team and key partners to ensure that our collective work is underpinned by robust and forward-thinking policy analysis. From responding to policy announcements, to proactively setting the agenda, to ensuring our team has a sound understanding of the future of the North Sea, this is a diverse role at the heart of our work pushing a just transition away from oil and gas extraction.
The successful candidate will have exceptional policy research skills, an ability to think politically, and a keen interest in climate and energy-related policy and campaigns. A strong commitment to Uplift's mission and core values is also required.
Core responsibilities include:
- Support the delivery of Uplift’s policy analysis, research and advocacy, contributing to our organisational strategy and campaigns.
- Monitor and track ongoing UK climate and energy policy developments to identify key opportunities and risks.
- Produce clear, concise and compelling analysis, briefings, and consultation responses to support Uplift’s advocacy and communications.
- Provide fact-checking and ad-hoc policy analysis for the Uplift team to ensure accuracy in Uplift’s public communications.
- Contribute to Uplift’s “policy unit” by coordinating with colleagues and supporting policy priority-setting.
- Support the teams in developing policy asks, ensuring they are evidence-based, accurate and impactful advocacy.
- Build and maintain collaborative relationships with partners, allies and stakeholders engaged in UK climate and just transition policy.
- Contribute to the wider work of the Research, Policy and Legal team, including supporting knowledge management and maintaining high-quality standards in outputs.
Our ideal candidate will have:
- Experience in a similar or related role (policy, research, advocacy or campaigns). Strong knowledge of UK climate, energy or environmental policy (direct expertise in just transition, fossil fuels or renewables would be an advantage, but is not essential).
- Excellent research and analytical skills, with the ability to synthesise complex information quickly and accurately.
- Exceptional writing and communication skills, with strong attention to detail.
- Motivation, initiative, and the ability to work both independently and collaboratively in a fast-moving environment.
- A strong commitment to Uplift’s mission and core values of equity and climate justice.
Application
To apply for this role, please submit a job application form via the redirect to recruiter link which will be reviewed by our Careers Team on a rolling basis. We will consider applications from candidates wanting to undertake the role as short-term employment, a consultancy contract or a secondment from their current employer.
Accessibility and Anti-Oppression are at the core of Uplift’s values and therefore we strongly encourage applications from candidates whose backgrounds or accessibility/support needs mean they have been traditionally under-represented in the climate and environment sector.
Should you have any specific questions you wish to discuss about your application then send an email to the address in the job description.
If you are unsure if you meet the requirements or feel you will be disadvantaged by the process then please email us at the address in the job description so we can see how we might provide support.
Unfortunately, we can only consider candidates who are already eligible to work in the UK.
Other
- Hours: Standard working hours 9.00 - 17.30, with availability to attend external events which may fall outside these hours. Flexible working requests will be considered.
- Starting date: January 2026 Deadline
The client requests no contact from agencies or media sales.
The focus of this role is to provide administrative support to ensure back-office functions are efficient and timely. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard. The role will be varied, and some tasks will change over time as we secure further funded projects that require administrative support.
Pay and conditions.
- The role is a fixed term period of 12 months. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.
- The salary for the role will be £28,124 per year full-time (37.5 hours per week), pro rata for part-time.
- You will be entitled to 25 days paid holiday (plus statutory holidays).
CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts, and discounted breakdown cover and many more.
We will pay fees and expenses on relevant training courses.
Specific responsibilities
An applicant appointed to the role will be expected to:
- To sort HES inbound post, ensuring items are passed to the correct team or staff member.
- To coordinate HES outbound post requests, collating and printing information to send to households.
- To speak to households by telephone and triage households to appropriate HES projects.
- To book home visits for advisors and retrofit assessors, keeping calendars up to date with appointments, cancellations, and amendments. Accurately completing the home visits risk assessment when required.
- To assist with householder applications for grants and other funding schemes. Contacting clients to complete forms or collate paperwork or electronic evidence.
- To record client details and follow HES team guidance documents to assess the help and support needed.
- To update our client databases and other contact management systems accurately.
- Support the internal and external training programmes, such as booking inductions for new starters, distributing training materials after training sessions and making sure evaluations are completed.
- Help provide HR support for HES staff, through processing annual leave requests or sending appraisal reminders.
- Oversee the smooth running of HES processes, such as the complaints procedure or keep track of subscription packages.
- Maintain stocks of leaflets, factsheets, freepost envelopes, and similar items, including organising printing where needed.
- Take minutes during team meetings and share any actions.
To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.
Essential attributes for this role include:
- GCSE in Maths and English or equivalent.
- Experience of providing administrative support to colleagues and external customers or partners.
- Experience of customer service.
- Ability to respond to clients in a respectful and engaging manner.
- Ability to communicate effectively with people at all levels verbally and in writing.
- Ability to work in a team and able to identify areas where their skills complement others.
- Ability to maintain admin systems independently and accurately.
- Highly organized at managing time and a busy workload.
- Skilled in use of MS office applications including Word, Excel, and Outlook.
Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.
How to apply
Please apply using the application form attached.
Your application should demonstrate how your skills and experience relate to the person specification on the job description. CVs and supporting letters will not be considered. The front sheet of the form containing personal information will not be seen by the selection panel.
The closing date for applications is 17:00 on Wednesday 26 November 2025.
If you have not heard from CSE by 17:00 on Friday 28 November, please assume that your application has been unsuccessful.
Interviews will take place on Wednesday 3 and Thursday 4 December. The interviews, which will include a task-based element, will be conducted at our offices in Bristol.
If shortlisted for interview, we will ask you to provide evidence demonstrating your eligibility for employment in the UK.
Applications should be sent by email to our Jobs inbox.
Or
By post to Centre for Sustainable Energy, St James Court, St James Parade, Bristol BS1 3LH.
The client requests no contact from agencies or media sales.
Youth Development at Mission 44
As a youth-focused foundation, young people are central to our work. We view young people as active collaborators in creating an inclusive future. Our commitment is to share power, to ensure they have meaningful influence over the decisions that affect their lives, their communities, and the systems around them. Mission 44’s Youth Empowerment Strategy aims to ensure young people are embedded across all aspects of our impact work (including grantmaking, convening and campaigning), as well as helping us to shape our strategy, evaluate our impact, raise funds and awareness amongst key stakeholders.
In this newly established role of Youth Participation Officer, you’ll play a pivotal role in supporting and coordinating participation activities across the organisation, ensuring that young people are meaningfully involved, well-supported, and able to shape decisions and influence our work. Alongside this, you will support the team in launching and delivering an innovative programme created in partnership with our Youth Advisory Board.
We’re looking for someone who is passionate about youth empowerment, someone who is highly organised, and skilled at building trusted relationships. You will be a proactive problem-solver, able to balance multiple priorities while ensuring young people feel supported and heard. If you’re motivated by creating opportunities for young people to drive change, we’d love you to join our team and help us strengthen the impact we make together. Please note: this role involves some evening and weekend work.
The client requests no contact from agencies or media sales.
Citizens Advice Hammersmith and Fulham (CAHF) is the leading provider of generalist advice services in Hammersmith and Fulham. We help approximately 18,000 people each year with free, confidential, and impartial advice on a wide range of issues.
Our Assessors are the first point of contact for anyone in the community that contacts us by phone or in person. The Assessor establishes what the issue is, ensures that all relevant information is collected, provides information and advice, and identifies the best next steps, ensuring clients are directed to the appropriate Citizens Advice Hammersmith and Fulham (CAHF) advice project, or external agency.
Successful candidates will be supported by our supervisory team to develop the skills needed to succeed and thrive in the role as well as having access to our wealth of resources.
This role requires a passion for helping people to work through many challenging situations.
Applicants must demonstrate the following,
- Organised focused approach, with the ability to accurately record information.
- An ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control.
- Good IT skills, especially the ability to use databases and navigate websites.
Ideally you will have experience of delivering advice (Welfare benefits, debt, housing and employment) but transferable skills and experience will be considered.
All shortlisted candidates will be asked to take a written test with those achieving a satisfactory score invited to interview.
We reserve the right to close the applications earlier if suitable candidates are found so we encourage early applications.
Closing Date: 5pm Friday 14th November 2025
Interview & Test: 24th and 25th November 2025
We are seeking a full-time Supporter Engagement Coordinator to join our team. You will be a key point of contact for our audience and supporters, helping to deliver excellent customer service and ensure outstanding supporter care. The role involves overseeing audience engagement, coordinating communications and special events—including evening lectures—and maintaining accurate data to support our fundraising and engagement activities. If you thrive in a dynamic environment and are passionate about building positive relationships, we’d love to hear from you. Time off in lieu is offered for evening work.
Key duties and responsibilities:
Audience Engagement
• Deliver exceptional customer care, ensuring all supporters and donors are thanked promptly—whatever the channel.
• Work with the Head of Fundraising and Engagement and the wider team to deliver supporter journeys, making recommendations for improvements and changes.
• Respond swiftly and professionally to all audience and supporter enquiries by phone, email, and post.
• Proactively share audience feedback with relevant teams.
• Handle any complaints, liaising with the complainant and the relevant member of staff to achieve a resolution, following the complaints process.
• Maintain Eventbrite with lecture details and engagement information.
• To act as Duty Manager for evening lectures when required.
• Provide support to the wider Gresham College team by attending lectures and special events.
CRM Administration
• Serve as primary contact for database management, ensuring data accuracy to drive fundraising and engagement.
• Coordinate data selections, mailings, invitations, and content fulfilment.
• Regularly import, export, and merge data from online giving and ticketing platforms.
• Track and report performance against targets and KPIs for the Head of Fundraising & Engagement.
• Ensure best practice is followed, complying with current legislation and internal policies in relation to data protection, GDPR and gift aid processing and ensure that all activity is carried out in a legal and compliant way.
Hall Hire and Event Co-ordination
• Be the first point of contact for hall hire enquiries and manage all related admin.
• Oversee stocks, supplies, and space organisation for events.
• Lead setup and breakdown for lectures and venue lettings.
• Arrange and manage bookings for external event venues, handling all logistics.
• Organise catering for special events and meetings both at Barnard’s Inn and other venues.
• Be responsible for excellent customer care of existing and new venue hire clients.
• Organise all activity around venue hire events, including collaborating with the AV team
• Liaise and support the Head of Fundraising & Engagement over the promotion of Barnards’ Inn to increase income generation from lettings.
Other
• Working with volunteers to enable them to assist in the delivery of tasks as appropriate.
• Attend and contribute to team and staff meetings as required.
• Participate in ongoing training and development.
• Undertake other tasks as required to support the College.
• Evening and occasional out-of-hours work required (with time off in lieu).
Person specification:
Essential Skills & Experience
- Customer Service Excellence: Proven experience delivering high-quality customer care, ideally in a fundraising, or educational setting. Ability to handle enquiries and complaints with professionalism and empathy.
- CRM and Data Management: Strong working knowledge of CRM systems (we use Beacon) including data entry, segmentation, and reporting. Experience with data imports/exports and maintaining data accuracy.
- Event Coordination: Experience planning and delivering events, including logistics, venue liaison, catering, and AV coordination. Comfortable acting as Duty Manager and supporting evening lectures and events.
- Communication Skills: Excellent written and verbal communication skills, with the ability to engage supporters, respond to enquiries, and write engaging responses.
- Digital Literacy: Proficient in Microsoft Office Suite (Word, Excel, Outlook), Eventbrite, and online giving platforms. Comfortable using digital tools to manage bookings, communications, and supporter journeys.
- Organisational Skills: Highly organised with the ability to manage multiple tasks, prioritise effectively, and meet deadlines. Strong attention to detail.
- Team Collaboration: Experience working collaboratively across departments and with volunteers. Willingness to support colleagues and contribute to a positive team culture.
Desirable Skills & Experience
- Experience in a fundraising or engagement role within a charity, or educational organisation.
- Compliance & Data Protection: Understanding of GDPR, data protection, and Gift Aid regulations. Commitment to ethical and legal standards in supporter care and data handling.
- Familiarity with data segmentation.
- Experience promoting venue hire or income-generating activities.
- Knowledge of troubleshooting for events.
- Experience working with volunteers or managing volunteer tasks.
Personal Attributes
- Friendly, approachable, and professional manner.
- Enthusiastic about public engagement and supporter care.
- Flexible and adaptable, with a willingness to work occasional evenings.
- Proactive and solution-focused, with a commitment to continuous improvement.
Gresham College offers in return:
- 28 days holiday, plus 6 days closure over Christmas.
- The College participates in the University of London SAUL pension scheme (currently 16% employers’ contribution).
Equal Opportunities
Gresham College wholeheartedly supports the principles of equality, diversity and inclusion throughout the recruitment and employment of our employees and workers, as well as ensuring that it is afforded to all job applicants.
If this sounds like your next opportunity, apply today with your CV and a covering letter.
Salary: £24,938 per annum
Contract: Fixed term until April 2026
Full time: 37.5 hours per week
Location: Norwich
Closing date: Monday 10th November 2025 at 11.30 pm
We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.
About the role
You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. You will be a first point of contact for in-person and telephone callers to the service which involves taking client details, providing information and working with advisers to direct enquiries to the right people. Helping the front line team with case administration, assisting the Hub management with ad-hoc projects and making sure that our office equipment is properly maintained – these are all aspects of this interesting, varied and vital role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
With proven office administration and customer service experience, you will be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a passion for social justice, who thrives in a fast paced and busy office environment, you have a flexible and tenacious approach and enjoy learning new skills. You will be able to input, extract and analyse data and be able to review processes, introducing new ways of working where needed.
In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
In Norfolk we have provided housing advice for over 25 years, with offices in Norwich and Kings Lynn as well as Court Desks in Norwich, Kings Lynn and Great Yarmouth County Courts. We work within communities to understand and respond to the housing issues they have and work in partnership to deliver our priorities: supporting people with additional needs, combatting discrimination and disrepair in the private rented sector and fair access to and delivery of social housing throughout Norfolk.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to points 1 - 4 in the ‘About you’ section of the job description, of no more than 350 words per point
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses.
- We prioritise diversity and have an inclusive and open mindset.
CVs without supporting statements will not be considered.
The client requests no contact from agencies or media sales.
Are you ready to shape accessible and engaging digital experiences that inspire action and support our mission?
We have an exciting opportunity for a Digital Products Manager to take responsibility for the development, delivery and improvement of our digital products that connect and engage our supporters.
You will lead work on our website, donation, fundraising and campaigning platforms, and other digital tools - ensuring they meet the needs of our audiences and support the MND Association’s strategy. Working closely with our Income Generation and Engagement teams, you’ll develop digital experiences that inspire giving, deepen engagement, and make it easier for people to support our mission to improve the lives of those affected by MND.
Key Responsibilities:
- Manage the Association’s digital product portfolio, including websites, microsites and third-party platforms.
- Lead a programme of continuous improvement with our digital agency to deliver the best experience for our digital audiences.
- Scope new products, map user journeys and enhance existing services to design or optimise digital experiences.
- Advise on the procurement of new third-party digital platforms and technology.
- Translate business and user requirements into technical specifications and user stories.
- Ensure compliance with security and accessibility standards.
- Ensure all content is produced to SEO best practice and work with our digital agencies to improve website content.
- Use data, analytics and usability testing to improve user experience and journeys.
- Manage Google Analytics and Google Tag Manager, producing insights and identifying opportunities for development.
- Support colleagues with training, guidance and communities of practice.
- Build effective working relationships with external partners, suppliers and agencies.
About You:
- Experience in digital fundraising and income generation.
- Knowledge of digital innovation in campaigning and raising awareness.
- Technical skills in Drupal CMS and Microsoft Dynamics 365.
- Experienced across the full product lifecycle with knowledge of team roles and documentation.
- Strong understanding of user-centred design, user journeys and testing.
- Awareness of best practice and emerging trends in digital technology and content.
- Broad knowledge of accessibility principles and tools to support inclusive design.
- Confident using audience insight, data and analytics to inform decisions.
- Able to manage competing priorities, working to deadlines and balancing multiple projects.
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week with flexibility to attend more in line with organisation needs.
The client requests no contact from agencies or media sales.
Cranstoun is an independent charity and leading provider of specialist treatment, harm reduction and recovery services to those affected by drug and alcohol use. This is an exciting opportunity to become a Key Worker within our high performing psychosocial drug and alcohol service in HMP Birmingham.
We provide a range of services for those affected by drugs and alcohol. Our skilled and compassionate team work closely with people who use our services to change and save lives. We combine proven expertise in treatment and recovery with innovative approaches and actively involve those we help in improving the design of the services we provide.
You will be based in our psychosocial team working with adult males (over 18 years old). You will be responsible for delivering a range of elements of our substance use work including case management, assessments, care planning, the delivery of one-to-one interventions to include harm reduction and motivational work, group work, and engagement support as well as other associated duties. You need to be committed to supporting people who use our services to make positive changes to prepare them for release into the community, and you will arrange continuity of care. You will work in collaboration with the clinical team and integrated working is a key element of this role. You will work within the prison setting and contribute towards the wider prison drug strategy.
Having experience of supporting people with complex health needs including substance use, you will bring knowledge and commitment to deliver drug and alcohol treatment. You will have a non-judgemental attitude and a desire to support the lives of people who use our services to be healthier and safer by delivering a high-quality service.
Experience of working with drug and alcohol use is essential. You will be a competent communicator, with the ability to work independently and be comfortable and enthusiastic, both with the highlighted client group and working in partnership with other service providers. Previous experience or knowledge of working with individuals on opiate replacement treatment, and/or involved in the criminal justice system will be advantageous.
To apply for this role, please submit your CV, along with a Cover Letter outlining your skills, experience, relevant qualifications and values fit for the role.
Please ensure you clearly state the Job Reference Number on your Cover Letter.
Closing date: 14 November 2025.
We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.
About Us
akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.
The Team
This role sits within the Fundraising, Marketing and Communications team. We are a small team of passionate fundraisers, marketers and communications professionals with one goal - to find homes and better support for homeless LGBTQ+ young people. This role line-manages a Social Media Content Coordinator.
Job Summary
Please note there is one vacancy that can be done from any akt location (Manchester, London, Newcastle or Bristol).
We are looking for a creative, outward-focused communicator to put akt on the map – developing stories and messages, and driving reach through strategic channel management, as well as ambitious celeb, PR and influencer partnerships.
With limited budget and resource, you’ll need to be strategic and inventive to make sure our cause is seen, heard and supported. You’ll also need to be rooted in LGBTQ+ online culture. You’ll be responsible for the management and content of akt’s ‘shop window’ – our social channels and website. You’ll advise the CEO and Director on the best strategy and opportunities for building akt’s reputation, presence and profile.
The ideal candidate will be:
- Confident, taking accountability and ownership for making it happen
- Being bold and courageous in new ideas
- Instinctively inclusive in approach to working with colleagues, young people and external partners
More information about the job role and benefits can be found in the documents attached to this vacancy.
We've also attached application guidance to help you fill in our application form. If you follow this guidance you'll be more likely to be shortlisted for interview so we'd recommend taking a look!
Application deadline: midnight (11.59pm) on 17th November 2025
Interviews: 24th or 25th November 2025