Recruitment Consultant Jobs in Greater London

Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.

The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.

As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.

Responsibilities:

• Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
• Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
• Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
• Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
• Responsible for any complaint escalation/investigation.
• Develop and manage the team, performance management and the performance development review.
• Ensure the team are processing direct debits in accordance with BACS rules and regulations.
• Deal with queries and questions raised about our direct debits processes.
• Ensure all income is tracked and all donations are banked and thank in a timely manner.
• Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs. 
• With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.

To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;

• Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
• Experience of managing and responding to complaints and feedback
• Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
• Experience of the BACS direct debit claiming process and following regulations

Salary: £36,309 - £42,085 per annum

Hybrid Working; 3 days office based and 2 days working from home.

Rolling Recruitment, deadline asap.

Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required. 

'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

The Talent Set are delighted to be working with Parkinson’s UK to find their new Celebrity Lead.

Parkinson’s UK offer hybrid working a minimum of 2 days per week from their London office.

In this role, you take responsibility for developing new and existing relationships with our celebrity supporters and their agents, stewarding their journey with the charity and making them strong and dedicated advocates across our strategic priorities. You’ll bring creative and proactive ideas ensuring we’re prioritising requests to maximise the potential of our high profile supporters.

Key Responsibilities:

· Implement and own our celebrity strategy and individual stewardship plans to support this, resulting in highly committed and engaged high profile supporters.

· Lead on outreach and negotiation with new, potential supporters for charity activities.

· Manage and prioritise requests for VIP support from across the charity ensuring that they are aligned with our strategic aims.

· Be the first point of contact for celebrities looking for support, signposting them within the charity or acting as intermediary for confidential requests.

· Take responsibility for the management and development of the Celebrity Officer.

· Work with colleagues across the charity to maximise our celebrity supporters across all communications channels, highlighting new opportunities as they arise.

· Make sure that our celebrity supporters are well briefed and up to date with key messages.

· Ensure that our celebrity activity is tracked, reported and evaluated to show the value they bring to the charity.

Person Specification:

· Extensive experience of working strategically with celebrities and their management teams.

· Creative and proactive approach to celebrity engagement and ongoing stewardship.

· Negotiation and persuasion skills to ensure that high profile supporters understand why we’re the Parkinson’s charity to support.

· The ability to build and maintain relationships with discretion and sensitivity.

· Understanding and awareness of the GDPR when handling personal data and information.

· Working understanding of PR and social media to amplify opportunities.

· Excellent attention to detail, organisational and communication skills.

· Ability to prioritise your workload and support your team members to do the same in line with organisational priorities.

· Experience of operating in a modern digital workplace, including using digital tools (and what is needed from the role) to work collaboratively and productively.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Pathway specialist - Property (Tutor)

Do you have a conveyancing legal background with an interest in Tutoring students?

We have a permanent opportunity for a conveyancing legal professional to join a Law School on a permanent basis, for 2-3 days a week (across Mon - Thurs). This role is fully remote as learners are online, but there would be a requirement to attend in-person meetings in Bedford, up to 6 times per year.

Key duties:

• Manage caseload of learners: onboard, assess skills, and create development plans.
• Deliver group and 1:1 teaching sessions at all levels in designated areas of specialism via webinar, checking and supporting learning and the practical application of skills
• Assessing learners' formative work according to mark schemes, providing detailed feedback on all areas of strength and identifying areas for development
• Supporting learners by conference call, email or online forum
• Ensure learner safety and well-being, report any concerns.
• Monitor learner engagement and progress, raise concerns as needed.
• Conduct progress reviews, set objectives, and adapt plans accordingly.
• Assist learners with assessments and provide additional support when necessary.
• Provide feedback on learner experience and contribute to quality improvement.
• Participate in standardisation processes and staff development.
• Contribute to improving learning resources and stay updated in relevant subject areas.
• Collaborate with Business Development Team for progression opportunities.

Essential experience:

• CILEX graduate/Law degree or equivalent.
• Significant experience in designated practice area (property).
• Some experience of delivery/training, this could include in-house training of colleagues.

Skills and Attributes required:

• Passionate about helping learners build the requisite skills to succeed in law, with the ability to inspire and motivate others.
• Able to build and maintain effective working relationships with a variety of
• Effective communicator with the ability to listen well and respond to the needs of
• Skilled at providing feedback, using tact and
• Committed to promoting the welfare of
• Able to empathise with learners of all ages and from a variety of backgrounds.
• A reflective practitioner who is able to use feedback to make positive
• Credible with learners and
• Confident, resilient and effective decision maker with the ability to work

Please note that this role is subject to an enhanced DBS check.

Application process:

Client is keen to interview so please apply with your CV immediately.

Due to the volume of CVs we receive, we unfortunately can't reply to every application. If you haven't heard back from us within 3 working days, then unfortunately, your CV hasn't been shortlisted on this occasion.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Join an Organisation Making a Positive Impact!

Would you like to work for an organisation dedicated to enhancing the lives of its members?

We are delighted to partner with a distinguished trade union representing over 500,000 healthcare professionals. Currently, we are seeking a dynamic and experienced Business Change Manager to lead the development and implementation of a comprehensive change management strategy. The objective: To ensure a seamless transition to an innovative cloud-based HR/Payroll and Finance system.

About the Contract:
* Salary: £47,745 per annum pro rata* (plus £5,094 London Weighting per annum if applicable)
* Contract: 12-month Fixed term
* Hours: 35 hours per week (Flexibility required to meet job demands. Occasional UK travel, with overnight stays and extended days)

Benefits:
* Diverse Learning Opportunities: Enjoy access to a broad range of professional development programmes.
* Award-Winning Health and Wellbeing Programme: Prioritise health with exceptional wellness initiatives.
* Generous Leave Entitlement: Up to 32 days annual leave, plus bank holidays and three extra days for the Christmas break.
* Supportive Family Policies: Benefit from generous maternity, adoption, paternity, and shared parental leave packages.

About the Role:
In the role of Business Change Manager, you will be pivotal in ensuring the smooth integration of a new HR/Payroll and Finance system.
* Lead stakeholder engagement efforts to ensure alignment with business objectives.
* Develop comprehensive business change strategies and plans alongside HR/Payroll and Finance leads.
* Coordinate change activities across the organisation in accordance with the programme delivery plan.
* Collaborate with other business areas to align change initiatives.
* Engage with stakeholders at all levels to understand needs, address concerns, and garner support for change efforts.

About you:
For this role, substantial experience as a Business Change Manager is essential, particularly in the implementation of cloud-based HR/Payroll/Finance systems. You will have demonstrable expertise in project management, with a proven history of executing successful change initiatives. Additionally, you should possess adept stakeholder management and engagement abilities,

If you would like to find out more about this exciting opportunity please get in touch now! We are reviewing CV's as they come in. The deadline for CV's is the 9th May

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you a proactive Office Manager wanting to work with a charity?

We are proud to be partnering with a great national organisation that supports people in the community. They provide free, independent, impartial, and confidential advice on a variety of issues. They are looking for an Office Manager to ensure the smooth running of the organisation and a suitable environment for the delivery of services on a full-time basis (35 hours a week) in their SW3 office, initially for 6 months with a possibility of becoming permanent.

You will be responsible for the general upkeep and maintenance of the workplace, including managing all office facilities, liaising contractors to ensure that the premises comply with legal obligations, sourcing and maintaining equipment, liaising with the IT provider to resolve IT issues, and updating the office manual. You will also contribute to the development of policies, update contracts and agreements, and support improvements to their service. You will organise a variety of meetings, including assisting with the preparation of agendas, circulation of meeting papers and record minutes as required. You will also provide recruitment administrative support and maintain accurate records on the Bright HR software.

This role requires operations and office management experience. The successful candidate will be a personable and reliable team player with experience of proposing and implementing changes to processes, knowledge of data protection regulatory requirements, and the ability to develop and maintain positive relationships with a range of stakeholders. They will also show demonstrable innovative ability to suggest recommendations for improvements to processes or activities and be a proficient user of Microsoft Office Suite Programmes.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

Job Title: IDVA / Domestic Abuse Outreach Worker

Full time - Monday to Friday: 9am-4:30pm - CAR DRIVER NEEDED

Location: Walton on Thames and Travel around the Surrey Area (Mileage Paid)

Reporting to: Domestic Abuse Outreach Manager

Purpose of Role: As an IDVA/Domestic Abuse Outreach Worker, you will play a pivotal role in providing support and assistance to individuals affected by domestic abuse across the Surrey area. Your primary focus will be on offering practical advice, emotional support, safety planning, and risk assessment to empower clients to make informed decisions about their future.

Specific Duties:

• Conducting direct work with clients, utilising sensitive listening and questioning skills to understand their situations and assist in setting priorities.
• Providing practical help, advice, and emotional support to enable clients to navigate their options, including safety planning and risk assessment.
• Encouraging clients to access relevant services such as legal aid, financial assistance, housing, and medical treatment through appropriate referrals.
• Negotiating with third parties and accompanying clients to meetings or court proceedings as necessary.
• Addressing the impact of domestic abuse on children and advocating for their protection.
• Facilitating client integration into the community and organising group work sessions when beneficial.
• Participating in Multi-Agency Risk Assessment Conferences and assessing clients for referral to support schemes.
• Maintaining accurate client records and fulfilling monitoring requirements.
• Upholding organisational aims and principles, staying informed about relevant policies and procedures, and participating in awareness-raising events.
• Collaborating with other organisations and agencies in a joint or multiple approach to client support.
• Adhering to health and safety procedures and working closely with other Outreach Workers/IDVAs.
• Undertaking professional development activities, including training and supervision sessions.

Person Specification:

• Knowledge of domestic abuse issues and recent experience in advice work.
• Ability to manage workload, prioritise tasks, and evaluate risk factors.
• Strong communication skills, both written and oral, with a focus on negotiation.
• Proficiency in IT for data compilation and report preparation.
• Flexibility, initiative, and teamwork skills.
• Numeracy skills and an understanding of confidentiality.
• Commitment to equality, diversity, and safeguarding principles.
• Ability to collaborate effectively with various agencies and individuals.
• Possession of a full driving license and access to a car for client meetings across specified boroughs.
• Qualified as a domestic abuse IDVA or willingness to undergo training for qualification.

If you are passionate about making a difference in the lives of those affected by domestic abuse and meet the above criteria, we invite you to apply for this rewarding position.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

With over 60 years' experience of recruiting across the 'beyond profit' space, Prospectus is proud to have supported a vast number of charities across various sectors, including; Homelessness & Housing, Domestic Violence, Youth, Learning Disabilities / Disabilities, Mental Health, Sexual Health, Criminal Justice and Children & Families. As a result, we anticipate an uplift in the amount of exciting delivery-focussed temporary opportunities we will have available to offer candidates.

We have worked alongside a range of impactful organisations in London and across the UK, supporting them with a variety of delivery-focussed positions, including:

Recovery Practitioners, Support Workers and Floating Support Workers, Women's Advocates, Administrators, Community Outreach Workers, Mental Health and Wellbeing Practitioners and many more.

We are currently looking to increase our pool of temporary candidates who are interested in registering for future delivery-focussed opportunities. Candidates will have had previous paid or voluntary experience in a similar role supporting vulnerable people, or will have a genuine interest in this field.

Please note that due to the current climate for temporary work across the Frontline sector, we are initially looking to engage with potential candidates and carry out registrations online with those that demonstrate suitable experience.

Given the unprecedented volume of interest in our roles, consultants are unable to support with general job search advice or specific enquiries before application. Instead please do either register your CV on our website or submit your CV for any roles that interest you to ensure that your application is reviewed in line with the position. Should you be successfully longlisted or we are able to assist in your job search we will be in contact to discuss next steps.

Please register your interest below and submit your CV by clicking 'apply now' below. You must be available immediately or have no more than a 1 week notice period to be considered as the majority of our temporary positions are starting asap.

Are you a Systems Accountant looking for an exciting new hands-on opportunity? Have you got experience project managing systems implementations? Are you available immediately or on a short notice period? If so, read on…

My client, a leading charity is seeking an interim Systems Implementation Manager to select and implement a new finance system on a 10-month temporary basis with the possibility of extension.

This is a hybrid and part time role.

The main responsibilities of the interim Systems Implementation Manager are:

• Assisting in the selection of a new finance system
• Manage the implementation of the new system
• Training staff on the new system
• Liaising with internal and external stakeholders

My client is looking for:

• Qualified accountant or qualified by experience
• Experience of charity accounts is desirable but not essential
• Experience managing similar projects with strong project management skills
• Understanding of financial processes

Applications are under constant review and the post can close early if the right candidate is found. Please apply immediately if this role is of interest.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Are you looking for an exciting new opportunity as a Challenge Events Executive to work on an exciting portfolio of Mass Participation events? Eden Brown charities is delighted to be working in partnership with an incredible UK leading health Charity to recruit them their next Challenge Events Executive.

About The Role

As Challenge Events Executive you will coordinate a portfolio of third-party challenge events that drive participation and income including The Great North Run, London Landmarks run and some international Marathons. You will be responsible for the end-to-end coordination of all challenge events within your portfolio - delivering marketing plans that drive participant numbers, and stewardship journeys that provide excellent supporter experiences and maximise income. You will also be instrumental in bringing new innovative ideas to the team as well as identifying new opportunities to grow the portfolio.

About You

To be successful in this role you must

* Have had experience working in a Challenge Events role and specifically working with Mass participation numbers on large scale Challenge Events

* Have had experience of working on a relationship database

* Have strong project Management skills

* A good understanding of stewardship and demonstrable experience of managing stewardship journeys

* Experience of working with external agencies

The Charity is innovative and forward thinking and are really invested in career development. This is a Hybrid role with a minimum of 2 days a week in the head office in London. To hear about this incredible role please call Laura Iliff on 07442607841 for more information. First stage interviews will be held on the 13th May.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Harris Hill is recruiting for a Head of Finance for this Arts Charity based in London (Hybrid)

• Salary: to £60,000pa
• Line management: Finance Manager, Finance Assistant
• Contract: Full time, permanent
• Location: London
• Hybrid: A minimum of 3 days a week is required at their offices in Central London

About this role

• The Head of Finance is a newly created post, following a period of review within Finance and operations.
• You will manage Finance whilst delivering effective IT systems and HR, with the support of external specialists.

Main responsibilities:

• To oversee all areas of financial planning, budgeting and forecasting to ensure optimal use of resources and achievement of key strategic and financial objectives.
• To provide financial analysis to support strategic decision-making and mitigate risks.
• To collaborate with other departments to guide financial operations, evaluate investments, manage HR, and comply with legal and statutory regulation and compliance.
• To deliver an effective IT infrastructure, working with consultants.

Financial management:

• Lead strategic and business planning initiatives, including the annual budget programme, and assist in funding applications with input across the management teams.
• Be responsible for all business, financial and governance aspects, including tax and audit, risk management and legal, with the aid of external professional support where required.
• Act as Company Secretary for the Charity and its commercial businesses.
• Manage the internal and external audit process.

Financial procedures, oversight, and reporting:

• ? Manage financial operations in line with charity accounting procedures and SORP regulations.
• ? Maintain a 3-5-year business plan.

Ideal experience:

• Professional accounting qualification (ACA/ACCA/CIMA or equivalent)
• Ability to contribute to strategic planning and align financial objectives with organisational goals.

We are thrilled to again be partnering with a well known children's health charity to support the recruitment of a new Individual Giving Manager (Acquisition)

What’s on offer:

• A competitive Salary - £37,000 - £42,000 (Depending on experience)
• Hybrid Variable (either tied to London and / or Bristol office) or Home Based within the UK
• Full-time 35 hours per week

The Individual Giving Manager will be responsible for reaching new supporters, developing and implementing engaging and innovative marketing activities that attract a range of new donors for the charity. They will use a variety of channels including digital, face-to-face and DRTV, and work with teams across the charity to ensure the impact of all activity is maximised.
 
Key responsibilities include:

• Working with the Head of Individual Giving and Legacies create and review plans to deliver strategies within agreed income and cost thresholds, generating sustainable year on year growth.
• Working with the finance business partner prepare financial business cases to drive the development of the supporter acquisition strategy. Make the case for new fundraising methods with clear understanding of ROI, supporter acquisition cost, and channel payback models.
• Monitor performance against budget: ensure financial targets are met, monitor any shortfalls, and take remedial action as necessary.
• Experience of Individual Giving and acquisition programmes.
• Manage agency and supplier relationships - including with creative agencies, list brokers, media buyers, fulfilment houses and external professional fundraising organisations - to deliver agreed plans and campaigns.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

The Talent Set are delighted to be working with a really great Health Charity to find their brand new Individual Giving & Acquisitions Lead.

The charity offers a flexible working environment, with hybrid working from either of their London offices.

The Individual Giving & Acquisitions Lead is a new role in their Marketing & Communications team. The postholder will play a key role in developing and delivering the Individual Giving Programme to drive income growth, engage new audiences and retain existing supporters. This role would suit a candidate looking to harness their skill set in direct marketing and use their ability to create new fundraising products to set up an Individual Giving Programme from scratch, with support from the Head of Marketing & Communications.

Key Responsibilities:

· Lead on creating and implementing a strategy to support the development of a new Individual Giving and Acquisition Programme in collaboration with the Head of Marketing & Communications.

· Plan, develop and implement a range of direct marketing campaigns to support the acquisition of new donors and the retention of existing supporters, ensuring that all campaigns are managed effectively and delivered on time and within budget.

· Deliver personalised and tailored content to increase engagement with existing and new supporters.

· Enhance supporter journeys by using data insights to develop segmentation and improve targeting for IG activities.

· To effectively manage the end-to-end creative process from inception to execution of direct marketing campaigns.

· Working with the database manager, report on post-campaign data analysis to evaluate effectiveness and understand ROI.

· Working with the Head of Marketing & Communications to deliver an excellent supporter experience across all communications and fundraising activity, working with colleagues to ensure consistency with other fundraising programmes.

· Brief, monitor and manage internal stakeholders’ relationships for Individual Giving campaigns and projects, maximising opportunities to cross sell across all audiences.

Person Specification:

· Proven track record of DM campaign management experience.

· Proficient experience of working with data selections, segmentation and campaign analysis.

· Significant experience in managing the end-to-end creative process and proven success in donor acquisition and retentions.

· Experience in designing and delivering supporter journeys for a variety of audiences.

· Experience of delivering excellent results within agreed budgets and on schedule.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

A reputable housing association is looking for a Fixed Asset Accountant to join the team in an exciting period for the organisation.

The company provides safe, affordable homes that benefits communities and provides support for those who need it.

This is a great role for a candidate who has demonstrable experience working in housing/property on the Fixed Asset Register, who has made improvements to systems and procedures.

Role:

• Ensure accuracy and maintenance of Fixed Asset Register
• Update the Register and maintain the property ledger
• Assist with quarterly and annual returns
• Month end support within chosen area

Requirements:

• Qualified Accountant
• Housing Association experience including track record maintaining Fixed Asset Register
• Experience with complex reconciliations and financial records
• Excellent excel skills

If this role is of interest, please get in touch as the role is urgent.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

A prominent Housing Association which has been running for over 50 years, is looking for a Development Accountant to join their collaborative, passionate team.

The organisation provides affordable, safe homes to its residents and puts a strong emphasis on tenant and worker satisfaction, resulting in an environment that is enjoyable and provides opportunities to grow and develop.

The Capital and Development team are looking for a Development Accountant to come in on a 12 Month FTC (to begin with) to join the driven and dynamic team.

Role:

• Year end support from the Development perspective
• Carry out Monthly reconciliations and assist with financial statements
• Liaise with the wider directorate providing a strong business partnering experience
• Liaise with external auditors and assist with annual budgets

Requirements:

• Qualified/Part Qualified Accountant with housing association experience desired
• Good communication skills and willingness to partner with a range of stakeholders
• Strong excel skills
• Willingness to get involved with various projects and adhoc tasks

If this role is of interest, please get in touch as the position is moving quickly.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.