Digital Product Manager

Digital Product Manager

Contract: Permanent, Full time, 35 hours per week

Salary: £48,314- £50,729 with excellent benefits dependent on experience

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Want to use your skills in digital product management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Digital Product Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you'll be joining a 2020 Great Place to Work® award-winning organisation.

About the Team:
The Digital Product team sits within the Mass Engagement Department, which is part of the Fundraising and Communications Directorate. The team supports and directly delivers activities to grow online revenue and supporter engagement as well as supporting digital activities globally across the international WaterAid Federation.

About the Role:
This role is responsible for a portfolio of digital products that enable our communications and fundraising teams to reach current and future supporters. WaterAid is seeking a Digital Product Manager to act as the product owner for our Drupal websites, working with colleagues and external suppliers to deliver our Global Strategy through a range of digital activities such as fundraising, advocacy and mass participation.

You will work with colleagues from across our global organisation to understand user needs and balance organisational priorities, refining these into a roadmap for maintaining and improving our Drupal websites and related digital infrastructure like microsites, SaaS solutions and third-party integrations. A typical working week might include providing technical expertise to colleagues planning a fundraising campaign, meeting with an external agency to optimise supporter experience on the website's donation form or speaking to a colleague in one of our member countries to help them roll out the latest features to their local website.

You'll also:

• Manage relationships with third-party digital partners and brief in new projects or requests.
• Conduct periodic selection, due diligence and onboarding of new suppliers.
• Assist the Digital Product Lead with budget management and financial planning.
• Offer technical support and advice to other teams in selecting and delivering new digital products and platforms.
• Throughout the lifecycle, oversee that digital products are compliant, optimised, secure and responsibly retired at end of life.
• Use a ticketing system and issue tracking software to raise, prioritise and track issues.
• Oversee testing and QA of all new features and projects.
• Develop and disseminate strategic guidance on digital best practice.
• Explain technical information clearly and concisely without jargon to stakeholders.
• Provide training to upskill global teams on digital best practice, Drupal and UX.
• Liaise with the Compliance, IT, Systems, Data Operations and Legal teams on matters related to digital governance and best practice.

About You:

You're experienced in deploying product management methodologies within a mission-driven environment.

• Substantial experience within a similar digital product role
• Proven expertise and experience of digital product and platform management, working in a cross-functional team.
• Proven experience in building and managing relationships with third party suppliers.
• Excellent understanding of web applications, content management systems and software development processes.
• Proactive approach to work planning, prioritisation and delivering to deadline.
• Proven understanding of what makes the best digital user experience whilst maintaining digital governance and accessibility standards, strong understanding of latest Web Content Accessibility Guidelines (WCAG).
• Commitment to personal learning, development and building digital skills across the team/ organisation.
• Working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Although not essential, we also prefer you to have:

• Experience of using Drupal or similar content management system.
• Understanding of Google Analytics and Google Tag Manager.
• Experience of applying different methodologies such as Agile and Waterfall, using workflow management tools such as JIRA or Assembla.
• Experience managing supplier evaluation and tendering processes.
• Experience configuring and using helpdesk solutions.

Closing date: Applications will close at 23:59 on 14th April 2024. Availability for first interviews is required week commencing 22nd April - these will be conducted online via Microsoft Teams.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangements
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.