Counselling Manager (SE Wales)

Job Title:    Face to face counselling manager (SE Wales)

Hours:   3 days a week 

Salary:  £32,000

Reports to: Head of services

Location: Cardiff and Home working

The face to face counselling manager (S E Wales) oversees We Stand’s new face to face counselling service for families in South East Wales. As the face to face counselling manager, you will be responsible for ensuring an effective service, recruiting and supporting a team of volunteer counsellors, co-ordinating referrals, and ensuring that clients receive high quality support. 

Role Description and Key Responsibilities

Recruit and support volunteer counsellors: 

• Lead on the recruitment of volunteer face to face counsellors

• Ensure that new counsellors are fully trained and inducted into the service

• Provide ongoing supervision and support to volunteer counsellors, including ensuring that all counsellors are accessing  clinical supervision.

Ensure that clients can access face to face counselling: 

• Oversee referrals to the service and conduct client assessments

• Co-ordinate the face to face counselling timetable, ensuring new clients are matched with suitable counsellors

• Work collaboratively with other We Stand service managers to provide support that is tailored to suit the needs of our clients

Ensure an effective face to face counselling service: 

• Ensure the service has effective internal systems and processes

• Ensure service risks and safeguarding concerns are managed appropriately 

• Lead on quality assurance, evaluation and monitoring of the service, including writing reports

• Attend external meetings and liaise with external professionals as required

Other duties: 

• Attend regular clinical supervision, supported by We Stand

• Attend regular We Stand staff and team meetings

• Carry out any other reasonable duties required from time to time by the charity

Person Specification

Essential Skills, Experience and Qualifications

• A recognised counselling or therapeutic qualification

• Experience of partnership working, with a local knowledge of services in South Wales

• Experience of service coordination and project management

• Experience of providing support to volunteers

• Experience of working with clients who have experienced high levels of trauma

• High level communication skills, including experience of communicating effectively across cultures and with diverse audiences, both verbally and in writing

• An ability to manage a team of volunteers

• An ability to develop, monitor, review and take responsibility for the implementation of a project plan including the monitoring and evaluation of projects 

• Excellent IT skills – with a good knowledge of Google applications

• Excellent organisational and time management skills

Personal Attributes and behaviours

• Empathy with We Stand’s clients

• Ability to manage own/ joint workload and prioritise tasks

• Conscientious, resilient and self-disciplined

• Ability to build rapport quickly and to understand needs, wants and expectations

• Ability to work to deadlines/targets for self and others

• Works effectively and calmly under pressure

• Attention to detail in all aspects of work

• Ability to work on own initiative

• Active team player

• Ability to guide, support and develop volunteers

• Non-judgemental