Administrator Jobs in West Midlands
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Job description
Are you passionate about patient and public engagement, effecting system change, and improving services? Are you confident to design and carry out research, and tell the story of the findings in briefings and reports? Do you relish building relationships with external partners, and working together to bring about change? If so, we’d love to work with you to improve the experiences of people using health and social care services in Barnet.
As our Senior Research & Participation Officer, you will be working on an exciting new project to improve primary care access for residents. Your flair for planning and logistics will enable you to both gather evidence about the experiences of Barnet residents, and to collate existing data. You’ll also be comfortable producing accessible how-to guidance, to enable people experiencing health inequalities to access services.
The role will involve building effective relationships with stakeholders including GP Practice Managers, voluntary sector organisations and NHS Integrated Care Board partners. You will work with these stakeholders constructively and persuasively, to seed partnership initiatives and achieve positive change for Barnet residents.
In return for your commitment to the cause, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.
Applicants must have lived experience of disability, which could include a mental health issue or other long term condition.
About Healthwatch
The Health and Social Care Act 2012 required each local authority area to set up a Healthwatch organisation. Healthwatch gives people a powerful voice both locally and nationally. At a local level, Healthwatch Barnet works to help people get the best from their health and social care services, whether it's improving them today, or helping to shape them for tomorrow. Healthwatch Barnet is about local voices being able to influence the delivery and design of their services, not just for the people who use them, but anyone who might need to use them in future.
Healthwatch Barnet transferred to Inclusion Barnet on 1st April 2020. It is commissioned by the London Borough of Barnet to provide the following 6 key functions:
· Gather views and understand the experiences of patients and the public
· Make people’s views known
· Promote and support the involvement of people in the commissioning and provision of local care services and how they are scrutinised
· Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC)
· Provide advice and information (signposting) about access to services and support for making informed choices
· Making the views and experiences of local people known to Healthwatch England (and to other local Healthwatch organisations) and providing a steer to help it carry out its role as national champion
About Inclusion Barnet
Inclusion Barnet is a thriving peer-led charity based in North-West London. We believe in the power of experience, and this is demonstrated by all our services being led, developed, and delivered by people with lived experience of disability, including mental health issues and long-term conditions. We believe that learning to use our lived experience for social change is a skill. We have become experts in harnessing the lived experience of our staff, members, volunteers, and people who use our services to design and deliver higher quality, more person-centred services. We believe that this benefits both disabled people and society more widely. We also work to support other organisations to do the same. Our work is very much influenced by the Social Model of Disability.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are an agile social enterprise looking for a qualified Finance Manager to manage and operate our existing finance function. Working flexibly from home, you will perform a core role in our small, friendly virtual team helping to maintain financial stability and control as we focus on our mission to deliver successful projects across a range of settings globally. You will report to the Strategy Director. The role is advertised at 15 hours per week and the preference would be for these hours to be worked over 3 days, however this can be flexed in line with the cyclical nature of some of the finance activities, particularly during quarter end.
This role has management & operational responsibility for all finance processes including budgeting, cashflow, VAT, Payroll, and overall management of our bank accounts and treasury. The Finance Manager will also manage the relationship and coordinate with our outsourced financial service providers.
PCI offers 25 days annual leave (pro rated for part time employees) plus the usual 8 bank holidays; time off in lieu; 5% company contributions to the NEST pension scheme; discounted shopping voucher scheme through Rewards Gateway.
Purpose of the role
- Managing working relationship with outsourced bookkeepers.
- Invoicing, expenses and treasury
- Main contract for bank accounts
- Payroll
- Budgeting, reforecasting, cashflow, ad hoc financial reporting
- Support work for annual statutory accounts & corporation tax return & VAT returns
Person criteria
Essential
- Demonstrated finance qualification, ideally ACA/CA or ACCA. Undergrad degree in Accounting with considerable relevant experience will also be considered.
- Strong experience in all aspects of financial management, accounting and tax.
- Natural aptitude for financial control & ability to identify areas of process risk.
- Strong Excel skills.
- Good communicator with ability to write clear instructions & summarise key messages for non-finance colleagues.
- Ability to advise & recommend logical actions to senior managers/directors.
- Ability to multi-task and juggle competing priorities, remaining calm under pressure, whilst monitoring wider environment for related impact.
- Proactive and takes own initiative; comfortable making decisions & taking responsibility
- Access to appropriate connectivity & workspace which is conducive to productive home working
- Efficient, organised, accurate & thorough record-keeper, with keen attention to detail
- Experience working as part of a virtual/remote team.
Preferred
- Experience using Xero or similar accounting package.
- Experience working in a small business environment.
- Experience working in the social enterprise/non-profit sector.
- Commercial acumen
- Familiarity with Dropbox
- General good aptitude for IT and able to resolve basic issues yourself.
- Ability to work flexibly, including occasional evenings and weekends, especially during peak finance cycles
See detailed job description attachment for further details.
The client requests no contact from agencies or media sales.
£50k FTE (therefore £30k actual salary based on 3 days per week with time commitments varying across the year).
Grants Director - Performing Arts/Heritage Conservation Trust.
Have you managed grants within Performing Arts or Heritage Conservation?
Are you looking for a part time, 3 days a week (to be defined by postholder), fully remote role?
We are delighted to be partnering with The Leche Trust in the search for an experienced, highly organised Grants Director.
Established in 1950 through the endowment of its founder, Angus Acworth, The Leche Trust is an independent funder dedicated to supporting charities in the performing arts and heritage conservation sectors across the UK. With an annual distribution of approx. £240,000 in small grants, the Trust plays a vital role in nurturing cultural heritage and artistic endeavours. As part of its ongoing commitment to excellence, the Trust is transitioning to become a Charitable Incorporated Organisation in 2024.
As the sole employee of The Leche Trust, the Grants Director will spearhead the Trust's operations and day to day management, providing invaluable support to the Trustees while managing relationships with external stakeholders and funding networks. The successful candidate will play a pivotal role in administering grants, overseeing governance and secretarial duties, managing financial administration, and facilitating effective communication both internally and externally.
Example of responsibilities:
- Manage the grant programme and smaller funds for conservation bursaries and research projects.
- Review and process grant applications, compile final grant recommendations for board review and notify applicants of decisions.
- Oversee grant contracts, payments and ongoing communications with grantees.
- Conduct light touch monitoring of funded projects and share insights with trustees to inform future strategy.
- Prepare meeting agenda and papers in consultation with the Chair of Trustees.
- Record accurate minutes of meetings and manage administrative tasks related to governance.
- Develop annual budgets, monitor expenditure, liase with auditors and investment managers to facilitate financial reporting and management.
- Respond to all enquires as required.
- Maintain the Trusts' online presence, ensuring website is kept up to date.
- Collaborate with other grant-making charities on ad hoc projects.
The Grants Director requires an ability to work independently, self-direct and prioritise.
We're looking for someone who's experienced in grant making process and systems, who also has knowledge of good practice in charity administration and governance. They will require excellent communication skills and have some experience working directly with a board of trustees. We're also looking for someone who has a good understanding of either the UK performing arts sector or the UK heritage conservation sector.
To apply for this role please reply to this avert with an updated version of your CV. In the first instance you will be sent an information pack with more details about the role and recruitment process. The team are on hand to answer any questions you may have, so please get in touch if you'd like a confidential discussion. Deadline for applications COP Friday 7th June 2024.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our partner, an international charity, seeks an interim finance manager to support the international finance team. The successful candidate will be an all-rounder, with experience in preparing consolidated annual accounts, management accounts, whilst being hands on and taking on transactional elements of the role.
Responsibilities
- Day to day accounting and administration, including posting transactions; payment of suppliers and staff expenses; international bank transfers to overseas country offices; setting up and processing regular giving payments, and processing one off donations; banking; and process monthly payroll.
- Undertake reconciliations of bank and balance sheet accounts.
- Prepare monthly management accounts, including BVA analysis and summaries, and income and expenditure reports for budget holders.
- Prepare the annual consolidated accounts and financial statements, and support in the preparation of the annual audit, liaising with the overseas country offices.
Requirements
- Qualified or part-qualified accountant with all-round experience working in a small team within an international charity. Experience of leading on the production of annual consolidated accounts as per charity SORP in the UK, management accounts & analysis, and managing day-to-day accounting and administrative tasks.
- Hands on, able to manage a varied workload.
- Strong business partnering skills, able to work with finance and non-finance staff in the UK and overseas offices, budget holders and liaise with third parties, including banks and auditors.
- Strong communication skills.
This is a part-time role (3-4 days/week), that can be done either remotely or hybrid, coming into the office 1 day/week. All candidates (even remote) must be based in the UK and have the right to work in the UK without requiring sponsorship. This is a 6 month parental leave cover. An immediate start is preferred.
Candidates must have right to work in the UK.
The Evaluation Officer will join the Evaluation Manager: together you will play a central role in driving up research and evaluation standards, practices, and culture at MyBnk. We have a range of live and upcoming projects, in which you will play leading and supporting roles – as agreed with the Evaluation Manager. As such, not only is this an exciting role to use what skills and experiences you have, you will have the opportunity to explore new avenues of learning and development.
The client requests no contact from agencies or media sales.
Grants and Trust Fundraiser
We have an exciting opportunity for an experienced Fundraiser to work closely with the Head of Fundraising and Chief Executive to maintain a fundraising pipeline, research new prospects and write high quality bids to a range of grant and trust funders.
The organisation is at an exciting stage of its development with a strategy of cautious and sustained growth, so if you want to be part of the next chapter of growth and development… then apply today!
Position: Senior Grant and Trust Fundraiser
Location: London or West Midlands/hybrid (with frequent travel to London if you are based in the West Midlands)
Hours: Full-time, 37.5hours, flexible working
Salary: £35,000
Duration: Permanent
Closing Date: Thursday 6th June
Interview Date: Stage one interviews will take place week commencing 20th May, although it may be earlier for particularly promising candidates, we reserve the right to close the application window early.
The Role
You will be instrumental in securing the funding, which the organisation needs to continue to deliver and develop its services, across a wide range of functions and projects. You will be an entrepreneurial, knowledgeable fundraiser, adept at finding the right opportunities to fit the right projects. You will also be meticulous and organised in your approach to stewardship, maintaining contact with funders and working with colleagues to collate the information needed for reporting.
The fundraising strategy contains plans to further develop specific areas of fundraising such as individual giving, corporate partnerships and legacies, and you may be called upon to support the Head of Fundraising in putting plans together for the implementation of these, working alongside the Senior Administrator (Fundraising and Communications).
About You
You will have experience in a fundraising, philanthropy or relationship management role and a track record of success in securing at least five-figure donations from grant and trust funders.
You will have:
· Knowledge of digital fundraising approaches
· Outstanding writing and communication skills
· The ability to understand financial language and budgets
· Strong research and prospecting skills
· The capacity to build excellent relationships with key stakeholders, both internally and externally
· Experience of measuring impact and delivering evaluation reports
You will be asked to submit a one-page covering letter and your CV.
About the Organisation
The charity have been around since 1997, when it started as a small playgroup set up by parents dismayed at the lack of provision for their autistic children. Since then, it has grown into a major deliverer of services and support in London and the West Midlands with a turnover of around £2.6m per year. The mission is to support autistic people to live happy and fulfilling lives and change society’s attitude to autism, whilst also providing essential services and enriching opportunities to autistic people.
Join a value-driven organisation, which employs value-driven people who want to make a difference and play a vital part in ensuring that it can resource and sustain this amazing work.
Benefits include:
· Flexible working patterns with the option to work in a hybrid way
· 25 days of leave (pro rata for part time roles) each year plus 8 bank holidays and the additional office closure between Christmas and New Year
· Access to ongoing training and progress in the areas that interest you
· Access to our wellbeing initiatives and an Employee Assistance Programme
· Enrolment on to our pension scheme
· A supportive, warm and fun working environment made up of values driven people who are passionate about changing the world for autistic people
We particularly welcome applications from black, Asian and global majority candidates, LGBTQ+ candidates and disabled candidates.
The charity is a neuro-affirming employer, with a strengths and rights based approach to neurodiversity which affirms neurodivergent identity – they don’t want to “fix” or “cure” autism, and don’t see it as a “disability”. The team are working to improve the ways in which they recruit and support neurodiverse employees and those with lived experience of neurodiversity.
You may have experience in areas such as Grants, Trust, Grants and Trust, Grants Fundraiser, Trust Fundraiser, Grants and Trust Fundraiser, Grants Fundraising, Trust Fundraising, Grants and Trust Fundraising, Individual Giving, Corporate, Legacy, In Memory, Individual Giving Fundraiser, Corporate Fundraiser, Legacy Fundraiser, In Memory Fundraiser.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.
Supporting the Direct Marketing Manager, you'll play a key role in generating voluntary income across various channels with a particular focus on regular giving, improving our current products and growing our digital offering to enable us to meet our ambitious targets. Products include Value Exchange and our Lottery, alongside two exciting new products we are looking to introduce this year. You’ll also be responsible for the development, implementation, day to day management, evaluation, and delivery of our acquisition portfolio.
You will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month.
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
About You:
You will have experience of running effective national and regional campaigns using a variety of fundraising channels including digital, email, social media, direct mail, and telemarketing. With your good organisational and time management skills you’ll be able to meet deadlines and manage conflicting priorities under pressure.
You will have knowledge of google analytics as well as an understanding of fundraising regulator guidance, gambling commission compliance and GDPR.
About The Role
- Manage the delivery of acquisition campaigns from concept through to evaluation, using data and insight to drive creative and production, drawing up schedules, and managing the approval processes.
- Work alongside the Content team to research and develop acquisition products, journeys and communications, gathering information, case studies and photos for use in all direct marketing campaigns.
- Manage relationships with external agencies including media houses, designers and printers; to negotiate costs and monitor performance
- Working collaboratively with a number of internal teams to ensure effective use of supporter profiling for delivery across a range of annual acquisition campaigns.
Please see the job description for more detail
About Us:
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
What would we like…?
Do you have good problem solving skills with the ability to spot future challenges through analysis?
We're looking for an analytical thinker to join our Facilitation and Planning team as Facilitation and Planning Officer.
You'll work as part of a team who are responsible for planning and scheduling of all events, conferences and one-to-one sessions across our programme suite. We recruit and support expert faculty to ensure our programmes are delivered to the highest quality in order to enrich participant learning.
Your main role will be to work within the Facilitation and Planning team, supporting with the development of our online system to auto-generate events. You'll be responsible for setting up reporting and monitoring processes to support our optimisation of facilitators, and work closely with other internal programme stakeholders to oversee the creation of new policies and processes such as our Quality Assurance and development offer.
Please note - this role is internally known as Facilitation and Planning Senior Associate.
We would like you to:
- Lead on the scheduling process of our programmes, ensuring scheduling aligns with sequencing requirements
- Be the first point of contact for our team of external faculty (facilitators and coaches), supporting general queries and processing invoices.
- Be responsible for allocating and matching facilitators to events and 1:1 coaching influenced by a set of key criteria
- Communicate and simplify complex data to share with stakeholders and identifying issues and solutions
Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to the Facilitation and Planning Manager. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition.
Skills, Knowledge and Experience
To succeed in this role you'll have a excellent communication skills with experience of communicating with a wide range of stakeholders. Our ideal candidate will have high attention detail, and thrive and excel with organising, scheduling and planning responsibilities.
Whilst experience in other analytical systems would be desirable, it is not a requirement for applying to the role but it is essential that you have an ability to get up to speed quickly and we will provide full training.
What’s in it for you….?
- Competitive annual salary
- Professional development for all staff
- 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
- Employer pension contribution of 11%
- Agile, hybrid working culture, so you can manage when and where you work
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
- Blind recruitment process to ensure equality and fairness in our hiring
- Enhanced maternity pay after a year’s service
- Shared parental leave package
- Access to free, confidential 24/7 wellbeing and support line
- Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
- Work-from-home technology package to support hybrid working
- Interest free season ticket / bike loans
About you
We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:
- You care deeply about educational disadvantage and being part of an organisation that challenges inequality
- You have a good work ethic and strive to make a difference in the job you do
- You always give maximum effort to understand and meet the needs of our partners and participants
- You always have a great attitude so we “can do” for all our colleagues, partners and participants
- You are open to feedback and learning because we want to keep getting better
- You work with your initiative to bring new ideas and a fresh perspective
- You are well organised and can prioritise work that will have the greatest impact
You'll love working at Ambition if…
- You want a career with a person-centred organisation with a cause at its heart.
- You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
- You enjoy working in a fast-moving workplace, with a great support structure around you
- You would like to grow with an ambitious organisation as it progresses over time
- Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
How to apply…
Applications will be considered for all office locations
All applications must be received by the closing date 23:59 on 30 May 2024.
Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
For any questions or queries please visit our careers page where you'll find some FAQs.
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.
What would we like…?
We're looking for someone with a good understanding of customer service delivery and best practice to join our Admissions team as Admissions Officer.
You'll be responsible for delivering excellent customer service and support to applicants interested in completing one of our programmes. You'll help applicants to complete their application and onboarding which is achieved through: calls and emails to current applicants, responding to queries via phone and email, supporting on communication strategies and implementation, ensuring data integrity and running processes to drive forward the applicant pipeline.
Please note - This role is internally known as Admissions Associate. We have two vacancies in the team and are offering one role on a permanent basis and the other on a 6-month fixed contract basis. Candidates will be considered for both roles and will have the opportunity to express their preference at interview.
We would like you to:
- Deliver excellent customer service by replying to email queries and helpline calls in a clear, friendly and timely manner
- Finding solutions for applicant problems and sharing best practice.
- Support pipeline management and proactively work to convert the applicants through strong communication. This will entail administering and monitoring sales call and email campaigns and handling inbound and strategic outbound sales calls
- Monitor and analyse reports from our database/CRM: Salesforce to better understand applicant issues and pipeline trends.
Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to an Admissions Senior Associate. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition.
Skills, Knowledge and Experience
To succeed in this role you'll have the ability to clearly communicate and deliver processes. You'll evidence strong attention to detail. Our ideal candidate will be able to work collaboratively and independently with a high level of self-motivation.
We will provide full training to ensure you understand and can effectively communicate our programme content, key selling points and admissions criteria to applicants.
What’s in it for you….?
- Competitive annual salary
- Professional development for all staff
- 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
- Employer pension contribution of 11%
- Agile, hybrid working culture, so you can manage when and where you work
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
- Blind recruitment process to ensure equality and fairness in our hiring
- Enhanced maternity pay after a year’s service
- Shared parental leave package
- Access to free, confidential 24/7 wellbeing and support line
- Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
- Work-from-home technology package to support hybrid working
- Interest free season ticket / bike loans
About you
We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:
- You care deeply about educational disadvantage and being part of an organisation that challenges inequality
- You have a good work ethic and strive to make a difference in the job you do
- You always give maximum effort to understand and meet the needs of our partners and participants
- You always have a great attitude so we “can do” for all our colleagues, partners and participants
- You are open to feedback and learning because we want to keep getting better
- You work with your initiative to bring new ideas and a fresh perspective
- You are well organised and can prioritise work that will have the greatest impact
You'll love working at Ambition if…
- You want a career with a person-centred organisation with a cause at its heart.
- You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
- You enjoy working in a fast-moving workplace, with a great support structure around you
- You would like to grow with an ambitious organisation as it progresses over time
- Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
How to apply…
Applications will be considered for all office locations.
All applications must be received by the closing date 23:59 on 29 May 2024.
Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
For any questions or queries please visit our careers page where you'll find some FAQs.
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.
If you’re motivated by delivering services to a high standard and able to work within defined procedures, then this could be the perfect job for you.
Thirtyone:eight, the UK’s leading Independent Christian Safeguarding charity is looking for an organised Finance Officer with experience of managing and prioritising a diverse workload. This role will need good communication skills as you will be liaising with wide range of people, including our members, either by phone or email.
We are looking for someone who is IT savvy, ideally with a minimum of 2 years accounts/finance office experience.
In return you’ll get to work in a dynamic and rewarding environment and have the opportunity to contribute towards the safeguarding of vulnerable children and adults.
Please note this job can be based at Head Office (Swanley, Kent), Home-based, or Hybrid.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment?
If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving research.
About Us:
At the British Heart Foundation, we are dedicated to making a real difference. Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
Our Contact Centre team is expanding, and we are seeking enthusiastic individuals with a strong customer focus to join us!
About the role
As a Contact Centre Advisor, you will be the first point of contact for our customers, supporters, and fundraisers. Your mission will be to provide an exceptional customer experience by keeping interactions Epic, Emotional, and Easy. Your daily tasks will include:
- Responding to and resolving inbound queries via telephone, email, and live chat.
- Providing information, taking donations, and resolving customer complaints or queries.
- Using our ticketing and CRM systems to update customer records with preferences and reasons for contact.
In this dynamic and customer focused role, you'll harness your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.
About you:
We are looking for candidates with the ability to remain calm and patient in fast paced environment, providing consistent and engaging support, as well as the following key skills:
- Contact Centre Experience: Preferably you will have a proven track record in a contact centre or call handling environment, demonstrating your ability to handle inbound queries effectively.
- Passion for Customer Service Excellence: A genuine enthusiasm for delivering exceptional customer service, with a commitment to making every interaction a positive and memorable one.
- Excellent Communication: Strong verbal and written communication skills to convey information clearly and professionally to customers and colleagues.
- Digital Proficiency: Excellent IT skills and able to navigate multiple systems, allowing for seamless navigation and efficient customer support.
- Multitasking: You have the ability to handle multiple tasks simultaneously, prioritise effectively, and manage your own time efficiently.
- Adaptability: You can remaining calm under pressure, adapt to change, able to solve problems, and maintain a positive attitude.
With these essential skills, you'll be well-equipped to excel as a Contact Centre Advisor at the British Heart Foundation.
Working arrangements
This is a 6-month fixed term contract. While initially this role is for six months, could potentially lead to permanent job opportunities.
This is a blended role, where your work will be dual located between your home and our Birmingham office (B37 7YE), 9-5 Monday to Friday, totalling 35 hours per week.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment the team typically go in once a week, on a Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage
What We Offer:
Joining the British Heart Foundation means becoming part of our MyBHF Career Academy, where you'll receive support, inspiration, and opportunities to develop your career. We offer generous staff benefits, including:
- 30 days annual leave plus bank holidays.
- Private medical insurance and dental health cover.
- Contribution towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Life assurance.
We prioritise the well-being of our employees through our Live Well. Work Well. Programme, which provides activities, opportunities, and guidance to help you lead a healthy and happy life, both at home and at work. We celebrate diversity and inclusion and encourage all our colleagues to be their authentic selves.
Interview Process:
Our interview process involves two stages. We will conduct the initial stage via telephone interviews, followed by an assessment centre, which will take place through in person at our Birmingham Office.
Victim Support is proud to have been commissioned in Cumbria to provide support for victims of all crime, whether or not they have reported to the police.
The service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be busy and fast paced receiving referrals and calls of varying nature from a variety of people, and working to provide an offer of support by a victim's preferred method and time of contact.
We have an opportunity available and are looking for dedicated, passionate and empathetic person to join and enhance our team as an Initial Support Agent (known internally as a Triage & Early Interventions Officer), this role is working 37.5 hours per week and is home-based.
What We Offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
The role of Triage and Early Interventions Officer (TEIO) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the service in Cumbria.
As a TEIO, you will;
- answer incoming calls, speaking to those affected by crime & manage a caseload
- make outgoing calls, assess needs and risks and action plan with callers
- work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
- liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
- work with the wider team to ensure an effective, trauma informed service is given to those affected by crime
You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.
You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.
Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We are looking for a proactive, self- motivated and solutions-focussed individual to make an impact in the role of Research Manager whilst providing maternity cover for a 12-month period. You’ll share in our vision, mission and values and have children at your heart, and use your passion for making a difference to support and accelerate the ambitious work of Solving Kids’ Cancer UK and the Research team.
Summary of role responsibilities
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Manage a portfolio of international childhood cancer research projects, engaging stakeholder expertise where appropriate and providing administrative, operational, and relationship management support.
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Monitor and evaluate the impact of Solving Kids’ Cancer UK’s patient-centric research programme, working closely with the Communications and Campaigns Manager to effectively communicate this to a wide range of audiences.
For more detailed information about the role, charity, and team, look at the Recruitment Pack.
Recruitment timetable
We aim to follow the schedule outlined below:
Applications close: 17 June 2024, 11:59pm
Shortlisting: w/c 17 June 2024
Interviews: w/c 1 July 2024 (London office)
If there are any adjustments that would help you engage with the recruitment process, please let us know.
We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation.
Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
Supporter Donations Assistant – Peak Cover Queries Team
x2 Fixed Term Contracts until end of Dec 2024 available
Full time (34.5 hours) - we are open to a conversation about how you work these hours.
Location - Split between home and our London Office : minimum 1-2 days per/week in the office, or Home-based. *All training provided in London office so candidates must be willing to travel initially for training.
London: £24,500 - £27,500 per/annum
National (home-based): £21,528 - £24,000 per/annum
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
About the role
Looking to gain operational customer care experience within a large and successful charity? Keen to contribute to the work of a busy, friendly, and high-performing team? We have the ideal role for you...
About the role
The Supporter Donations Queries Team at Macmillan are looking for x2 Supporter Donations Assistants to play their part in helping Macmillan's supporters and stakeholders do whatever it takes for people living with cancer. We have two roles available within our Supporter Donations Queries Team. Whether you are a recent graduate looking to gain customer care experience within a large, complex, and successful charity or you are seasoned supporter/customer care or administrational professional looking to broaden your experience and are keen to contribute to the work of a busy, friendly, and high-performing team, or whether you are looking to change your career and have the skills needed to excel in a customer service role, we want to hear from you.
You’ll be processing high volumes of income and inputting donations on our income system, resolving queries from our supporters & internal stakeholders, sending personalised thank you letters and helping to process Gift Aid sponsorship forms. In addition, you will undertake a range of admin duties in general support of the smooth and effective operation supporter donations as a whole, here at Macmillan.
You will liaise with stakeholders across the organisation including our Finance team, colleagues across Supporter Care, Relationship Fundraising Managers and product teams in order to accurately thank and process supporter donations received by Macmillan across all channels. Including processing online event registrations & donations, revalidating eligible Gift Aid, cleansing data and addressing all queries related to donations. You will be delivering recognisable, high quality Macmillan experiences in line with Brand and Strategy guidelines and messaging.
Initial training is due to be delivered in the London office - arrangements to be discussed dependent on contractual location.
We would love to hear from people who:
- Are target driven and who always meets deadlines
- Have an eye for detail and investigation
- Are passionate about creating meaningful written correspondence in line with brand guidelines
- Have excellent verbal and written communication skills
- Are happy working independently on repetitive tasks and can cope with high-volume data processing
- Able to pick up new technical systems and complex processes quickly
- Strive to offer unrivalled back-end customer service to supporters and internal teams
- Enjoy working in a large, fast-paced team
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment Process
Application deadline: 29th May 2024
First interview dates: 3rd June 2024
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
The client requests no contact from agencies or media sales.
The Finance Officer role will join our dedicated team and play a vital role in ensuring the financial health of our organisation. Stay works to prevent homelessness and empower people to rebuild their lives.
You will work with the Finance Manager in delivering the day-to-day financial activities of our organisations. You will need to have experience of working in a finance or accounting role and using an accounting package such as Xero.
We need candidates to have a solution focused attitude, who are flexible and able to work on their own initiative as well as be a team player. You will have excellent administrative, communication and IT skills.
The post is subject to a basic DBS check (expenses met by Stay).
What’s in it for you?
You will be part of a friendly, supportive and flexible working environment, where your contribution will be valued and appreciated with excellent learning and development opportunities and high-quality supervision and guidance.
In addition to this, you will also receive the following benefits:
- 25 Days Annual Leave (enhanced according to length of service)
- Regular supervision
- Access to BUPA’s Employee Assistance Programme
- Pension Scheme – employer contribution of 5%
- Birthday off once probationary period has been passed
Closing Date: Tuesday 21st May 2024 at mid-day
For more information, please see the apply link to our website with the full job description.
The client requests no contact from agencies or media sales.