Extra Care Housing Relief Manager

We are seeking a Relief Scheme Housing Manager to work flexibly and step in during periods of absence or annual leave to provide cover for colleagues at five extra care schemes across Kent.  You would be working at schemes in Dover, Ramsgate, Tenterden, Hawkhurst and Dartford to provide a housing management service (not care).   

The successful candidate will understand the issues facing older people and work closely with colleagues to deliver positive outcomes and achieve KPIs. You will be self-motivated, with an energetic approach to engaging with tenants on an individual and group basis, to meet their aspirations around socialisation, healthy living, and well-being.

You will support tenants to maintain their tenancies by assisting with anti-social behaviour issues, queries about repairs or renting, and helping new tenants settle in.

You will ensure the health & safety compliance within the schemes, including building security, fire checks and inspections of communal areas, so that residents are secure and safe.

You need to be a great communicator, and able to form relationships with a wide range of people.  You will be able to work well under pressure and use your own initiative. You will also have excellent time management skills, in this fast-paced varied role effectively prioritising and managing your time, including being able to regularly travel between sites, which will be a daily expectation.

Most importantly, you will put residents at the heart of what you do and be focused on delivering an excellent service. 

About Us

At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special.  Our vision is to deliver places to live and space to grow for our current and future residents.

Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun. 

Benefits

We offer a great package – generous pension and life cover, health cash plan, flexible leave package, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

Additional Details

You’ll need a full driving license and access to your own vehicle.

This post is subject to a satisfactory Disclosure and Barring Service check.

Application Information

We will only consider applications submitted with a full CV and completed application form. Shortlisting for interview will be based on your application and supporting statement, so please spend time to ensure you write a full response with examples relating to the key criteria listed in the job description.

Previous applicants need not apply 

We will begin shortlisting and inviting candidates to interviews as soon as applications are submitted.