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London, Greater London (On-site)
£16 per hour
Part-time (16 hours per week Monday to Friday)
Contract (12 month fixed-term contract)
Job description

You will provide support to our Cost-of-Living Crisis Clinic Consultant to co-ordinate the efficient service delivery of our busy Cost-of-Living Crisis Clinics, used by clients who need assistance to make successful applications for: welfare benefits; social housing; lower utility and broadband tariffs; and crisis and general grants.   You will work with a wide range of people internally and externally, providing support and supervision to volunteer advisers and helping clients.

You will be a confident communicator who will have the right blend and balance of strong administration skills with excellent interpersonal and customer-facing skills and legal knowledge, working for a charity supporting and enhancing the lives of people in the local community.

This role is central to Westway Trust’s commitment to deliver activities and events to the benefit of the North Kensington community. You will also work from and help to co-ordinate the delivery of our Cost-of-Living Crisis Clinic at our outreach site, St Luke’s Community Centre, EC1V.

Key responsibilities of the role include but not limited to:

General Duties

  • Being the initial point of contact; receiving calls and emails from clients and referring agencies, , and booking client appointments in an efficient and timely manner
  • Setting up and clearing away after Cost-of-Living Crisis Clinic sessions, (currently, Tuesdays, at St Luke’s Community Centre, 90 Central Street, Islington, EC1, and Wednesdays at Westway Trust, 1 Thorpe Close, Ladbroke Grove, W10).  Sessions start at 9.00am and finish around 1.00pm
  • Meeting, greeting and orienting (showing where the facilities are and H&S guidance) clients and volunteers
  • Triaging clients on to our database and referring clients who are out of scope to other relevant organisations
  • Assisting clients to complete online and paper forms both face-to-face and remotely
  • Liaising in a positive manner with our stakeholders, eg. clients, other teams within Westway Trust, our funder, a City Law firm, and our hosts, Westway Trust and St Luke’s Community Centre
  • Responsibility for monitoring our work, completing simple reports, writing case studies, making sure volunteers complete their data entry after advising clients, and running case management statistics using AdvicePro, our case management system) (training on AdvicePro will be provided)
  • Recruiting, inducting, training and supervising volunteers both corporate (from the City) and lay (students and local residents)
  • Casework; writing up case notes about clients helped
  • Attending relevant meetings and training and keeping resources up-to-date
  • General administration including: photocopying, scanning and record keeping, and coordinating the general day-to-day activities of the Cost-of-Living Crisis Clinics
  • Effectively contributing to make our Cost-of-Living Crisis Clinics high performing in line with the values of Westway Trust

Appeals & Representation Duties

Responsibility for our legal appeals representation service, including:

  • Triaging clients, including reading appellant’s hearing bundles to assess the merits of their case
  • Case management of appellants’' appeal cases, (ie, smooth management of appellants' cases from inception to post-hearing)
  • Attending hearings
  • Guiding and case managing lawyers/law students on applications for leave to appeal/set aside to the Upper Tribunal/Judiciary, (from the Lower Tribunal).  Full training will be given

Qualifications: You will have or be working towards a law degree or equivalent. 

Knowledge and Experience:

  • A good understanding of the law in any jurisdiction
  • Experience of providing an efficient, customer focused service, with a personable and collaborative approach and ability to provide, develop and maintaining friendly positive relationships with customers, staff, volunteers and other stakeholders
  • Good time management and organisational skills
  • Excellent administrative skills
  • High level of IT skills. Experience of using Microsoft Word, Excel and PowerPoint and database software (we use AdvicePro)

Personal Skills:

  • Good people management/awareness skills
  • Good communication and presentation skills, orally and in writing.
  • Ability to work independently and on own initiative with minimum supervision
  • Ability to work as part of a team in a multi-cultural and diverse environment
  • An inquisitive mind and good problem solver
  • Interest in civil law
  • Good memory and research skills
  • Demonstrable understanding and commitment to equality, diversity and inclusion

Connections to/understanding of North Kensington or the surrounding area is highly desirable

Posted by
Westway Trust View profile Company size Size: 101 - 500

We exist to work together with the local community to enable North Kensington to thrive.

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Posted on: 18 April 2024
Closed date: 09 May 2024 at 23:59
Tags: Admin, Advice, Information, Legal

The client requests no contact from agencies or media sales.