INFORMATION, ADVICE & GUIDANCE CO-ORDINATOR

JOB PURPOSE

The Flourishing Community Services team deliver a wide range of services and projects across North Birmingham that enhance the lives of residents, provide tailored support to help individuals unlock talents, overcome barriers, and achieve their goals & aspirations.

This role is crucial to ensure the successful development, implementation, and co-ordination of AIG projects and services which meet the needs of our residents, communities, and the Association. This is an exciting and varied role which will cut across all service areas, developing new projects, and supporting colleagues as needed.

JOB DESCRIPTION

Some Key tasks and responsibilities:-

·       Manage and support staff and volunteers, in providing a range of AIG services, including Welfare Benefit Advice and Energy Advice and where appropriate referring to other specialist support, both external and internal, if required.

·       Ensure services are delivered to a high quality, complying with regulatory requirements, and reflecting good practice, incorporating customer feedback, and maintaining the Service Area Quality Improvement Plans.

·       Develop, maintain, and manage appropriate management information systems, paying due regard to confidentiality - including creating and updating records, monitoring progress, and producing reports in line with funding requirements and for internal use.