Supporter Care Team Leader

Wycliffe Supporter Care exists to connect with supporters in a relational and prayerful way, through: kind and professional communication, accurate and timely stewardship of their giving, and valuing them by thanking and celebrating the impact of their partnership. 

As team leader you will manage the day-to-day running of the team, together finding ways to delight and uplift our supporters as they stand alongside Bible translators. 

• Salary: £32,500 + benefits
• Location: Our office is at CMS House, Oxford OX4 6BZ
• Terms of appointment: Full-time (37.5 hours per week). Permanent
• Closing date: Monday 15 April at 9am
• Interview date: Thursday 25 April

Key responsibilities:

• Deliver consistently high levels of customer service/supporter care;
• Lead the team to achieve its potential;
• Oversee timely donation processing and accurate record keeping;
• Maximise use of the telephone.

Benefits include:

• 33 days’ annual leave, including bank holidays
• A tax-efficient (salary sacrifice) contributory pension scheme
• Non-contributory life assurance scheme for all staff
• Family-friendly employer
• Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
• Monthly social lunches arranged
• Fully paid-for professional development opportunities.

This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian (see application pack for details).